Enabling The Dlc Operator Automatic Hold; Programming Hold Return - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Managing the System
Managing Telephones

Enabling the DLC Operator Automatic Hold

Use this procedure to enable or disable the DLC Operator Automatic Hold
feature for DLC operator positions. When this feature is enabled, it prevents
accidental call disconnection.
Console Procedure
PC Procedure

Programming Hold Return

Use this procedure to determine whether calls on hold are returned to the QCC
queue or remain on hold on the QCC operator console after the hold timer has
expired twice. After the hold timer expires the first time, the operator hears an
abbreviated ring as a call-on-hold reminder. If another call is received at the
same time that the hold timer expires, 10 seconds are added to the programmed
operator hold timer interval for the first call. If the QCC operator does not pick up
a call by the time the hold timer expires twice, the call can be programmed to
either remain on hold or return to the QCC queue.
This option cannot be programmed for individual QCC operator positions. The
single setting applies to all QCC operator positions.
Console Procedure
PC Procedure
Operator DLC Hold
or
Enable Automatic Hold
Disable Enter
or
Operator Queued Call
Return to Queue
Hold Enter Exit
Exit
Automatic Hold
Exit
Hold Rtrn
or
Remain on
or
Issue 1
April 1999
67