Smdr Talk Time - Lucent Technologies MERLIN LEGEND Release 7.0 System Programming Manual

MERLIN LEGEND Communications System Release 7.0
System Programming 555-670-111
3 Programming Procedures
System Features
Console Display/Instructions
5. Save your entry.

SMDR Talk Time

In Release 4.2 and later systems, the Talk field was added to the SMDR call
record. The Talk field is designed for the MERLIN LEGEND Reporter application
that is used to capture detailed information on incoming and outgoing voice and
data calls with a special emphasis on calling groups. The Talk field contains the
talk-time duration—the amount of time (59:59 maximum) that a calling group
agent spends on an incoming call, including any actions that the agent takes while
handling the call.
If your system includes a MERLIN LEGEND Reporter, the Talk Time option must
be enabled. All other configurations must have the Talk Time option disabled.
Summary: SMDR Talk Time
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
Additional Information
Press Enter.
3
3
System Manager
All
Not required
8a, System Features
Disabled
Enable, Disable
No
No
Options SMDR Talk Time
Disable Enter
Enable or
Exit Exit
or
Issue 1
April 1999
3-491
PC