Priority Call Queuing - Lucent Technologies MERLIN LEGEND Release 7.0 System Programming Manual

MERLIN LEGEND Communications System Release 7.0
System Programming 555-670-111
3 Programming Procedures
Optional Group Features

Priority Call Queuing

Use this procedure to establish a supportive relationship between calling groups.
Calls that arrive in one calling group (a home group) can be processed by another
calling group (a support group) when no one from the first calling group is
available to answer the call.
A calling group can be assigned a priority level between 1 (highest priority) and 32
(lowest priority) and then designated as a support group for a home group. There
can be only one support group per home group. Each support group can support
up to 31 home groups.
Summary: Priority Call Queuing
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
3
3
System Manager
All
Not Required
7d, Group Calling
16
Priority Level (1 to 32)
Yes
No
More
Extensions
Enter extension number of group
Priority
Enter Group Priority (1
Enter
the next group, select Next)
Enter extension number of group
Support
Enter Support Group
Enter
group, select Next)
number of group
(1 32) (To program the next group, press
–
Type extension number of
group Type support group
next group, press
More
Grp Calling
32) (To program
–
Enter Exit
(To program the next
Enter Exit Exit
Type extension
Type Group Priority
(To program the
)
Issue 1
April 1999
3-422
Exit
)