Lucent Technologies MERLIN LEGEND Release 7.0 System Programming Manual page 642

MERLIN LEGEND Communications System Release 7.0
System Programming 555-670-111
3 Programming Procedures
Optional Group Calling Features
In Release 6.0 and later systems, a caller responds to a voice prompt by
pressing the # key to indicate that his or her call should be handled as an
overflow call. For example, a delay announcement may specify that a caller
can press # to leave a message with voice mail or an operator.
If the overflow threshold time is set to 0 seconds (factory setting), then overflow by
time is turned off. Prompt-based overflow distribution can coexist with either or
both of the other methods. Overflow distribution based on the number of calls in
the queue or the time spent in the queue takes precedence over calls that go to
overflow because of the caller's prompt.
Overflow coverage can be provided only by calling groups or the QCC queue
(Hybrid/PBX only), not by individual extensions.
A calling group or the QCC queue (Hybrid/PBX only) can provide overflow
coverage for more than one calling group; however, the particular group whose
calls go to an available member in the overflow calling group is unpredictable.
The factory-set extension number for the QCC Listed Directory Number is 800.
Summary: Group Calling Overflow and
Thresholds
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
3
System Manager
All
Not required
7d, Group Calling
Overflow coverage: none
Threshold: 1 call
Timeout: 0 sec
Prompt-based overflow: Disabled
Overflow coverage: Backup extension number
Threshold: 1 to 99 calls
Timeout: 0 to 900 seconds
Prompt-based overflow: Enabled, Disabled
No
No
More
Extensions
Dial calling group ext. no.
Overflow
Dial overflow ext. no.
Drop
Overflow
Grp Calling
Enter Number Based
Dial no. of calls
Enter
Issue 1
April 1999
3-440
Enter
Time