ABB OmniCore V400XT Product Manual page 405

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Product manual - OmniCore V400XT
3HAC081697-001 Revision: A
7.3.9 Troubleshooting the 4G Connected Services gateway
Action
Check 24V harness adapter.
Make sure that the wires of the 24V har-
ness adapter are connected properly:
• Wire K7-W201 to the 24V (V+)
connection on the Connected Ser-
vices gateway.
• Wire K7-W202 to the 0V (V-) con-
nection on the Connected Services
gateway.
Check the WAN LED on the Connected
Services gateway.
Check the ETH LED on the Connected
Services gateway.
Check that the right type of the antenna
is connected properly.
Tip
Try moving the antenna to different loca-
tions if the SIG signal level is low.
Check that the correct module version is
used for this region:
• Check that gateway DSQC 1093 is
used in Europe.
• Check that gateway DSQC 1093A
is used in USA.
Check the sim card and tampering stick-
ers.
The Connected Services Gateway may
be faulty, replace it and verify that the
problem is resolved.
Check 4G Gateway Dashboard and Con-
tact ABB Customer Services.
© Copyright 2022-2023 ABB. All rights reserved.
7 Troubleshooting
Note
• If the harness adapter connection
is ok, proceed with step 4.
• If the harness adapter connection
is not ok, repair the connection.
If PWR LED is still OFF, verify the
cables.
Note
The unit is able to withstand that
the polarity on 24V in case the
cable connection between 0 and
24V is not correct (reversed). The
unit is protected against short cir-
cuit and overload to avoid fire.
However, in case of a short circuit,
the unit must be replaced.
If the LED is:
• Green: proceed with step 5.
• OFF, proceed with step 6.
If the LED is:
• Green: proceed with step 8.
• OFF, repair the connection.
• If the antenna is not working, repair
the connection or move the an-
tenna to a location with better SIG
signal.
• If the antenna is ok, proceed with
step 1.
• If the correct unit version is used,
proceed with step 8.
• If the correct unit version is not
used, replace with the correct unit.
How to replace the unit is de-
scribed in Replacing the 4G Con-
nected Services gateway on
page 216.
• Check sim card presence. If not ok,
proceed with step 9.
• Check the sim tampering sticker.
If not ok, proceed with step 9.
• Check the Reset tampering sticker.
If not ok, proceed with step 9.
• If the SIM card is ok, proceed with
step 9.
How to replace the unit is described in
Replacing the 4G Connected Services
gateway on page 216.
If there is still no connection, proceed with
step 10.
See Troubleshooting the unit by connect-
ing a PC on page 406.
Continues on next page
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