Chapter 8 Troubleshooting - Cisco CiscoWorks 1105 User Manual

Faults
Table 8-1 Troubleshooting Hints for Faults
Feature Symptom
Faults > The Display Fault view is
Display Faults blank.
The Description column
in the Display Faults table
shows, "SNMP query
received authentication
error response."
The Description column
in the Display Faults table
shows, "Authentication
failed. Please check LEAP
credentials."
Faults > Email fails to arrive at
Notification destination.
Settings
User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine
8-2
Probable Cause
There are no faults to
report based on the
filtering criteria you
entered.
The user created for
community strings does
not have Admin, Ident,
Firmware, and SNMP
privileges.
The server is reachable
but the credentials are
incorrect.
The SMTP server is not
configured properly.
Chapter 8 Troubleshooting
Possible Solution
Not applicable.
Make sure the SNMP
community string set on the
WLSE (Administration >
Discover > Device
Credentials.) is the same
as the string set on the
access point (Setup >
Security > User
Information).
Make sure that the
credentials are set correctly
by selecting
Administration >
Discover > LEAP,
RADIUS, or EAP-MD5
Server.
Configure the SMTP server
by selecting
Administration >
Appliance > Configure
Mailroute.
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