Cisco Tac Escalation Center - Cisco CiscoWorks 1105 User Manual

Obtaining Technical Assistance
Cisco TAC Web Site

Cisco TAC Escalation Center

User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine
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Priority level 2 (P2)—Your production network is severely degraded,
•
affecting significant aspects of business operations. No workaround is
available.
Priority level 1 (P1)—Your production network is down, and a critical impact
•
to business operations will occur if service is not restored quickly. No
workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and
the conditions of service contracts, when applicable.
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving
both cost and time. The site provides around-the-clock access to online tools,
knowledge bases, and software. To access the Cisco TAC Web Site, go to this
URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco service contract
have complete access to the technical support resources on the Cisco TAC Web
Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If
you have a valid service contract but do not have a login ID or password, go to
this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical
issues by using the Cisco TAC Web Site, you can open a case online by using the
TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases
through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2
issues. These classifications are assigned when severe network degradation
significantly impacts business operations. When you contact the TAC Escalation
Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a
case.
Preface
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