Cisco TELEPRESENCE MANAGEMENT SUITE Installation And Getting Started Manual
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Cisco TELEPRESENCE MANAGEMENT SUITE Installation And Getting Started Manual

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Cisco TelePresence
Management Suite
Installation and Getting Started guide
D14389.04
December 2010

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Summary of Contents for Cisco TELEPRESENCE MANAGEMENT SUITE

  • Page 1 Cisco TelePresence Management Suite Installation and Getting Started guide D14389.04 December 2010...

  • Page 2: Operator Safety Summary (Appliance)

    Operator safety summary (appliance) Operator safety summary (appliance) Equipment markings The lightning flash symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated “dangerous voltages” within the product enclosure that may be of sufficient magnitude to constitute a risk of electrical shock.

  • Page 3: Table Of Contents

    Operator safety summary (appliance) Table of Contents Operator safety summary (appliance) ................2 Equipment markings ......................... 2 Warnings ............................2 Table of Contents ......................... 3 Introduction .......................... 6 Cisco TMS requirements ..................... 7 Operating system ............................ 7 Web server .............................. 7 Hardware Specifications ........................
  • Page 4 Operator safety summary (appliance) Installation and upgrade requirements ....................16 Software requirements ........................16 Installing and upgrading Cisco TMS ................. 17 Initial installation process ........................17 Complete installation process........................ 18 Custom installation process........................22 Configuring the Cisco TelePresence Management Server ..........29 Installation precautions and hardware compliances ..............
  • Page 5 Operator safety summary (appliance) Editing a template ........................... 50 Creating a new template ........................ 52 Applying templates to systems ....................... 52 Phone books ............................53 The default ‘all systems’ phone book ..................... 53 Scheduled conferencing ........................53 Creating your first scheduled call ....................54 Viewing existing conferences ......................

  • Page 6: Introduction

    Introduction Introduction The Cisco TelePresence Management Suite (Cisco TMS) is a portal for managing and monitoring your video conferencing system from a single structured overview. Cisco TMS provides centralized control for on-site and remote video systems, and a deployment and scheduling system for your entire video network.

  • Page 7: Cisco Tms Requirements

    Cisco TMS requirements Cisco TMS requirements This section details software and hardware requirements. Review and verify these requirements before installing, upgrading or configuring your preinstalled Cisco TelePresence Management Servers. Operating system Previous versions of Cisco TMS required a 32bit Windows operating system. Note: As of version 13 Cisco TMS functions with 64bit Windows 2008 operating systems.

  • Page 8: Windows 2008 Default Firewall Rules

    Cisco TMS requirements Windows 2008 default firewall rules Windows Server 2008 includes a new Windows Firewall feature that controls both inbound and outbound ports. This feature is enabled by default. If Windows Firewall is enabled, the ports required for Cisco TMS must be opened. For details see Ports required by Cisco TMS.

  • Page 9: Cisco Tms Client

    Cisco TMS requirements TCP Port 25 – Many anti-virus programs block applications from sending mail directly using the SMTP Port (TCP Port 25). Verify your anti-virus program is configured to allow this.http://www.tandberg.com/support/video-conferencing- documentation.jsp?selProducts=73&selProductType=&selDocumentType=24&selDisplayType=1 &SearchButton.x=50&SearchButton.y=12&SearchButton=Search Cisco TMS client Cisco TMS is accessed by both administrators and users via a web browser. Disable all pop-up blocking functions for the Cisco TMS web site.

  • Page 10: Installation And Upgrade Guidelines

    Cisco TMS integration compatibility matrix Note: The most recent software versions may be required for all features and fixes to be available. Product Compatible Version TANDBERG See&Share v3.3 Cisco TelePresence Microsoft Exchange Integration All Versions Cisco TelePresence Microsoft LCS Integration...

  • Page 11: Sql Database Server Guidelines

    Installation and upgrade guidelines feature support device notes This information is available on the Cisco TMS installation media and the Cisco TelePresence support pages. Be sure to use the revision of the document that applies to your Cisco TMS version. SQL database server guidelines Cisco TMS stores all its customer data in its SQL database named ‘TMSng’.

  • Page 12: Performing Sql Database Backups

    If you enable remote access to the SQL Server for backup purposes, be sure to change the SQL sa password from the default password. If you change the SQL password, update TMS Database Connection properties using the TMS Tools application installed in the TANDBERG Program Group on the Cisco TelePresence Management Server.

  • Page 13: Ports Required By Cisco Tms

    Installation and upgrade guidelines Ports required by Cisco TMS The default Windows Server 2008 firewall rules interfere with Cisco TMS communications. Cisco TMS will not function properly until these Windows Firewall port settings are modified. The following ports are used by Cisco TMS and must be enabled in the Windows Firewall. See the Cisco TMS Product Support document for port specifics for each managed device type.

  • Page 14: Version Specific Upgrade Notes

    Version specific upgrade notes Version specific upgrade notes Review the notes for your current version of Cisco TMS before starting your upgrade. Notes for upgrades from Cisco TMS 12.5/12.6 When installing and upgrading to Cisco TMS 13.0, Cisco TelePresence recommends upgrading the Device Provisioning and Cisco VCS Database components on the Cisco VCS (Cisco TelePresence Video Communication Server).

  • Page 15: Notes For Upgrades From Cisco Tms V11.X

    Version specific upgrade notes You have Cisco VCS clusters defined in Cisco TMS 12.0. See the section on clustering for instructions on changes to cluster configuration with Cisco VCS X4.1 software. You use Provisioning Directory and Movi, review software dependencies between Cisco TMS and Cisco VCS.

  • Page 16: Installation And Upgrade Of Cisco Tms

    Installation and upgrade of Cisco TMS Installation and upgrade of Cisco TMS Installation and upgrade requirements Before you start make sure that you have: reviewed the Cisco TMS requirements Installation and upgrade guidelines sections the Windows CD-ROM available (it may be required for installing some Windows components) ensured the DNS servers used by Cisco TMS contain forward lookups for the TMS server Cisco TMS requires specific server and network elements for correct installation: Administrator access to the Windows server and database.

  • Page 17: Installing And Upgrading Cisco Tms

    Installation and upgrade of Cisco TMS Installing and upgrading Cisco TMS The installation/upgrade process is made up of two parts. After completing an initial setup process, the next process will depend on whether you choose a complete or custom installation. Note: You may be prompted to reboot the server more than once during installation.

  • Page 18: Complete Installation Process

    Installation and upgrade of Cisco TMS Complete installation process Follow the process in this section if you chose ‘Complete’ for your installation type. The installer searches for an existing SQL Server and Cisco TMS database. If an existing database connection is found, the existing Cisco TMS database is used. When prompted, enter the username and password to connect to the existing SQL server and click Next.
  • Page 19 Installation and upgrade of Cisco TMS The backup is optional. To skip it, click Next. Figure 3 Backup database. Note: The installer automatically places the provisioning database (OpenDS) backup in the Cisco TMS backup folder (by default, <TMS folder>\wwwTMS\Data\Backup\opends). 11. If you are upgrading, the ‘release and option keys page’ is displayed and any existing keys are shown.
  • Page 20 Installation and upgrade of Cisco TMS configuration, Cisco TMS can automatically discover, monitor, log, provide phone books, and schedule a basic existing H.323/SIP network. Customizing Cisco TMS is covered in the Cisco TMS user guide, available via the question mark icon (?) on the Cisco TMS client.
  • Page 21 Installation and upgrade of Cisco TMS Figure 6 IP zone and ISDN zone. Name – A descriptive name for the zone, normally referencing the city or building. Country – The country this zone is located in. This is used for ISDN dialing information. Area Code –...

  • Page 22: Custom Installation Process

    Installation and upgrade of Cisco TMS Custom installation process Follow the process in this section if you chose ‘Custom’ for your installation type. Figure 8 Custom installation type. 1. You are prompted to select features. Deselecting Cisco TMS means that only MS SQL Server 2008 Express 32 bit and the Cisco TMS database, if needed, will be installed.
  • Page 23 Installation and upgrade of Cisco TMS Note: To be able to use Cisco TMS on a Web Site, it must be accessible by its own IP Address on port 80. Some functionality requires Cisco TMS to be reachable by hostname therefore the web site is also accessible by a fully qualified hostname.
  • Page 24 Installation and upgrade of Cisco TMS the standard Microsoft SQL conventions to specify named instances, for example: SQL1.company.com\vidgrp. If you are unsure of what to enter for your existing SQL server, ask your SQL Server Administrator. If you selected an existing SQL Server, enter the SQL login information. The specified user is used to create and/or access the Cisco TMS database.
  • Page 25 Installation and upgrade of Cisco TMS Figure 13 Database collation. 7. The Release and option keys page is displayed if you are upgrading, the existing keys are shown. Enter the key(s) to enable additional systems or additional feature support such as Network Integration or other external integration packages.
  • Page 26 Installation and upgrade of Cisco TMS Tuning the installation or configuring Cisco TMS for more advanced networks is covered in the Getting Started section later in this document. 8. The Network Settings screen is displayed with the values from the existing database, if appropriate.
  • Page 27 Installation and upgrade of Cisco TMS Figure 16 IP Zone and ISDN zone. Name – A descriptive name for the zone, normally referencing the city or building. Country – The country this zone is located in. This is used for ISDN dialing information. Area Code –...
  • Page 28 Installation and upgrade of Cisco TMS Figure 18 Verify information on the Summary page. This completes the installation of the Cisco TMS software. Go to the online Cisco TMS user guide, available via the question mark icon (?) on the Cisco TMS client, for further configuration and user information.

  • Page 29: Configuring The Cisco Telepresence Management Server

    Configuring the Cisco TelePresence Management Server Configuring the Cisco TelePresence Management Server The Cisco TelePresence Management Server Appliance is delivered with Cisco TelePresence Management Suite (Cisco TMS) pre-installed so that you can deploy Cisco TMS without having to buy, configure, or install your own server and operating system. The Cisco TelePresence Management Server Appliance is intended for small to medium sized networks (up to 100 managed systems).

  • Page 30: Unpacking

    Configuring the Cisco TelePresence Management Server Complies with FCC15B Class A Unpacking To avoid damage to the unit during transportation, the Cisco TelePresence Management Server Appliance is delivered in a special shipping box which contains the following components: rack-ears, screws and screwdriver cables: power cable Ethernet cable...

  • Page 31: Connecting Cables

    Configuring the Cisco TelePresence Management Server Connecting cables LAN cable Connect a LAN cable from the ‘LAN 1’ connector on the Cisco TelePresence Management Server Appliance to your network. The LAN 2, 3 and 4 connectors are not used and are left open. Power cable Connect the system power cable to an electrical distribution socket.

  • Page 32: Configuring The Server Ip Address

    Click ‘Continue to this website’. When prompted, enter the username Administrator and password TANDBERG. Change the default administrator password Cisco TelePresence Management Suite Installation and Getting Started Guide...
  • Page 33 When the change is confirmed, click OK to return to the Welcome Screen. Figure 19 Set Administrator Password The default password for the administrator account is TANDBERG. This account has full access to the Windows Server operating system: therefore assign it a strong, secure password.
  • Page 34 Configuring the Cisco TelePresence Management Server WARNING: Be aware of any group policies that your Active Directory may automatically apply to servers joined to its domains. High security policies that interfere with web server operations may interfere with Cisco TMS operation. 7.

  • Page 35: Operation, Maintenance, And Upgrading The Cisco Telepresence Management Server

    ‘Cisco TelePresence Server Appliance Security Updates’ become available. Security updates are available on the Cisco TelePresence web site at: http://www.tandberg.com/support/TANDBERG_device_security.jsp http://ftp.tandberg.com/pub/software/content_server/security_updates Note that the Microsoft Windows function Automatic Updates is off by default. This is by design to avoid any untested changes to the underlying Operating System.

  • Page 36: Cisco Telepresence Management Server Software Installation/Upgrades

    Follow the process in the Installation and upgrade section, selecting the Complete installation. Note: The SQL Server sa login information is needed during the upgrade. The SQL login defaults are username: sa and password: TANDBERG. Note: The Cisco TelePresence Management Server security policy is updated and maintained by the Cisco TMS Installer.

  • Page 37: Getting Started With Cisco Tms

    Getting started with Cisco TMS Getting started with Cisco TMS This section will help you configure Cisco TMS for first time use and become familiar with some of its tools. New installations verses upgrades It is recommended you complete the topics in this section before considering the Cisco TMS installation ‘complete’.

  • Page 38: Configuration Topics

    Configuration topics Configuration topics Cisco TMS user concepts To log into the Cisco TMS web site, you must have a Windows username and password that the server is configured to trust. By default, any local Windows user account will work, as well as any Active Directory Domain user account if the server is a member of an Active Directory Domain.

  • Page 39: Accessing Cisco Tms For The First Time

    Configuration topics Accessing Cisco TMS for the first time Cisco TMS is accessed via a web browser - http://<serveraddress>/TMS where <serveraddress> is the IP Address or hostname of your server. Figure 22 The IP Address or hostname of your server If you are accessing the web site from the server console, you will be authenticated automatically with your current username.

  • Page 40: Permissions And Groups In Cisco Tms

    Configuration topics Figure 25 Drop down activated The order of items in most lists in Cisco TMS can be changed by clicking the column title. How a list is currently sorted is indicated by a small triangle: in the image above, the list is being sorted by the Name column in ascending order.

  • Page 41: Configure A Baseline Permissions Setup

    Configuration topics Anyone who is a member of the Site Administrator group has full access to all features and systems in Cisco TMS. You can edit who is a member of the Site Administrator group, but you cannot edit its permissions because it always has full permissions. It is recommended administrators define more groups to allow greater control of permissions in Cisco TMS.

  • Page 42: Review And Set Important Cisco Tms Defaults

    Configuration topics Group has all permissions. Clear all the check boxes for the User Group, and assign the permissions you want for the new user group. Click Save. Ensure only intended users have Site Admin access. Go to Administrative Tools > User Administration >...
  • Page 43 Configuration topics SNMP Community Name – This is a comma separated list of common SNMP strings that Cisco TMS uses when discovering and adding systems. If you use a customized SNMP Community Name on your existing systems, be sure to add it to this list. E-mail Addresses to Receive System…...

  • Page 44: Webex Integration

    Configuration topics Note: The Cisco TMS Agent application does not use the fully qualified DNS hostname configured here, although they may/could be the same in a single Cisco TMS environment (recommended). The Cisco TMS Agent uses the actual local hostname of the Cisco TMS server and this must match the DNS A record for the Cisco TMS Agent.

  • Page 45: Cisco Tms Routing And Zones

    Configuration topics Cisco TMS routing and zones To automate conferencing and increase reliability, Cisco TMS actively manipulates dialing information shown to users and systems by interpreting the status and configuration of systems it is managing and understanding of the network. This reduces the technical details that users need to understand. All of these decisions are handled automatically by Cisco TMS.

  • Page 46: Adding Zones For Initial Configuration

    Configuration topics Proper Zone configuration is essential in order for phone books and the scheduling to function properly, therefore an understanding of Zones is essential and it is recommended basic zone configuration be undertaken as part of the initial configuration. Adding zones for initial configuration To start a simple network plan: For each system that Cisco TMS will manage initially that has ISDN directly connected to it...

  • Page 47: Orientation Topics

    Orientation topics Orientation topics The system navigator The System Navigator is the starting point for adding, managing, and organizing systems in Cisco TMS. Go to System > Navigator. It is where systems are organized into a hierarchal structure of folders, similar to your computer file system. This folder structure, known as the Navigator Tree, is used throughout Cisco TMS when interacting with systems, including the view of systems that users see when Scheduling calls.

  • Page 48: Adding A System

    Orientation topics Adding a system To manage a system, it must first be added to Cisco TMS. As part of your installation, Automatic System Discovery was enabled, and Cisco TMS may have already added some systems to the Discovered Systems folder. Click on the Discovered Systems folder to display these systems in the right panel.

  • Page 49: Viewing And Editing A Managed System

    Orientation topics Figure 31 The results page shows statuses If Cisco TMS detected problems with a system configuration, it displays a message in the Description column. You can then edit the system settings by clicking Edit System. The settings page for the system describes the error. Edit the settings as necessary and click Save. If the problem is resolved, the settings page closes and you are returned to the Add Results page with an updated Description.

  • Page 50: Update Automatically Discovered Systems

    Orientation topics If at any time when using these pages, Cisco TMS is unable to communicate with the system, the Connection tab is displayed showing the values that Cisco TMS uses to communicate with the system. Update settings as required and click Save/Try to have Cisco TMS try to re-establish communications with the system.
  • Page 51 Orientation topics Click Edit to display the Edit Settings page. Figure 35 Discovered Systems Template. The Template Settings tab opens with all the settings in the templates and their values. Only settings with a selected check box are active in this template. Settings can be enabled or disabled by their check box and values updated using the drop-down lists on the right.

  • Page 52: Creating A New Template

    Orientation topics Add or remove settings by selecting a setting check box and using the < > buttons to add or remove it from the list on the right. 10. Click Template Settings to return to the previous tab. 11. Enable or disable individual settings with their check boxes and set the values to use for each setting.

  • Page 53: Phone Books

    Orientation topics Click Set on Systems. The job of applying the template to systems occurs in the background on the Cisco TMS server. You can view the progress in the Provisioning Activity Status page under Systems > Provisioning. Phone books One of the key features of Cisco TMS is the ability to offer centralized phone books for managed systems.

  • Page 54: Creating Your First Scheduled Call

    Orientation topics handles infrastructure choices and compatibility checking automatically. However advanced users can tune the scheduler and tweak the conference selected methods, as needed. Cisco TMS offers several interfaces to schedule conferences: SCHEDULER is an interface aimed at the mass audience, with administrator-defined limits on the allowed settings.
  • Page 55 Orientation topics Picture Mode controls the layout of the multiple participant conferences. The three choices map to different layouts depending on the MCU being used: Voice Switched means full screen layouts in which one participant is seen at a time; Continuous Presence means multiple participants at a time with equal sized video windows;...

  • Page 56: Viewing Existing Conferences

    Orientation topics Note: You do not need to add any network infrastructure components like MCUs, or Gateways; Cisco TMS will handle this for you automatically. 10. To add systems that are not managed systems in TMS, such as dialing to a system in another organization, or adding telephone participants, use the External tab.
  • Page 57 Orientation topics Go to Booking > List Conferences. The top portion of the screen allows you to filter the list based on specific criteria such as date, conference owner, status, and even participants. To filter the list, set the parameters you wish and click Search.
  • Page 58 Orientation topics Figure 41 List Conferences Page. The resulting page looks like the New Conference page, except that you cannot make any changes. Use the tabs in the lower segment of the window to see all the information saved for this conference, including a log of events;...

  • Page 59: Monitoring And Managing Ongoing Conferences

    Orientation topics Monitoring and managing ongoing conferences By monitoring the managed systems on the network, Cisco TMS provides graphical displays and controls of both scheduled conferences (that is, conferences initiated by Cisco TMS) and ad-hoc conferences (those started by users at their own systems). The most advanced views and controls are available from the Monitoring menu which has three interactive real-time applications.

  • Page 60: Monitoring An Ongoing Scheduled Call

    Orientation topics Figure 43 Graphical Map Monitor Graphical map monitor The Graphical Map Monitor is a variant of the Graphical Monitor in which, instead of all systems being shown on one page, each folder has its own page and administrators can overlay graphics behind the icons and images;...
  • Page 61 Orientation topics The top of the window shows the scheduled time and details of the call. Snapshots, if available, are shown to the top right. The Participants tab allows you to see details of each participant and interact with that call. Each row shows the status, protocols in use, and the call connection details.

  • Page 62: Reporting

    Orientation topics Reporting Cisco TMS constantly collects data from the systems that it manages, as well as logging activity that takes place in Cisco TMS itself. The Reporting section gives administrators the ability to visualize and review historical data from their conferencing network. Cisco TMS collects valuable data such as Call Detail Reports, Diagnostic Events and Alerts from systems, details on how people are scheduling calls, comparisons of scheduled vs.

  • Page 63: Appendix 1 - Uninstalling Cisco Tms

    To remove the Cisco TMS Application: Go to Start Menu> TANDBERG and select ‘Uninstall TMS’ or go to Windows Control Panel and use the Add/Remove Programs function. A welcome window explains that the uninstallation script removes Cisco TMS, but the database and database server must be removed separately.

  • Page 64: Removing All Cisco Tms Information From A Server

    From the Start menu, select ‘Run...’ and type ‘regedit’ and press return to open the Windows registry editor. Expand the tree on the left using the plus icons to find the Hive (folder) HKEY_LOCAL_MACHINE\SOFTWARE\TANDBERG\Cisco TelePresence Management Suite Cisco TelePresence Management Suite Installation and Getting Started guide Page 64 of 70...
  • Page 65 Appendix 1 – Uninstalling Cisco TMS Right-click on the Cisco TelePresence Management Suite folder icon, and click Delete. Click Yes to confirm. Figure 48 Deleting the Cisco TMS Registry Key. Close the registry editor. 10. If you were using a remote SQL Server, ask your SQL Administrator to delete the database named ‘TMSng’...
  • Page 66 Appendix 1 – Uninstalling Cisco TMS Select Workstation Component from common components. Click Next. At the Summary page click Finish. The wizard closes automatically when complete. Delete the program folder used by the SQL installation. The default location is ‘C:\Program Files\Microsoft SQL Server’...

  • Page 67: Checking For Updates And Getting Help

    Support sections of the web site which are kept up to date with the latest information from customer support (www.tandberg.com > Support). If the information on the web site does not help you to solve your problem, contact your reseller. Make...

  • Page 68: References And Related Documents

    References and related documents References and related documents The following table lists documents and websites referenced in this document. All Cisco TelePresence documentation can be found on the support website. For advice from the technical support team on all Cisco TelePresence products, see the Cisco TelePresence knowledge Base.

  • Page 69: Contact Us

    Contact us Contact us If you have any questions, comments or suggestions, contact our Online Support service or write to us Product and Sales Support Cisco TelePresence P.O. Box 92 1325 Lysaker Norway Tel: +47 67 125 125 Fax: +47 67 125 234 Document feedback This document was written by the Research and Development Department of Cisco TelePresence, Norway.
  • Page 70 Contact us THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

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