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Troubleshooting Cisco IP Communicator
This section contains these topics:
• General Troubleshooting Issues, page 57
• Voice Quality Issues, page 60
If you are experiencing problems with Cisco IP Communicator, you might want to run the
Note
Error Reporting Tool to capture relevant data for troubleshooting purposes. Choose Start >
Programs > Cisco IP Communicator. Write down the location where the error reporting tool
saves data so that you can send the file to your system administrator.
General Troubleshooting Issues
The table below can help you troubleshoot general issues you may experience. with
Cisco IP Communicator.
If you are using Cisco IP Communicator on a computer that is running Microsoft Windows
Note
2000, you cannot use the Audio Tuning Wizard to tune the microphone level of an audio
device that is currently active. Choose a time when you are not on a call and when the audio
device is not in use by another application to tune it. (Not an issue for Windows XP users.)
Cisco IP Communicator User Guide
Troubleshooting Cisco IP Communicator
57
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