Cisco.com; Technical Assistance Center - Cisco CiscoWorks 1105 User Manual

Preface

Cisco.com

Technical Assistance Center

78-14947-01
Cisco.com is the foundation of a suite of interactive, networked services that
provides immediate, open access to Cisco information, networking solutions,
services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use
tool that provides a broad range of features and services to help you to
Streamline business processes and improve productivity
•
Resolve technical issues with online support
•
• Download and test software packages
Order Cisco learning materials and merchandise
•
Register for online skill assessment, training, and certification programs
•
You can self-register on Cisco.com to obtain customized information and service.
To access Cisco.com, go to this URL:
http://www.cisco.com
The Cisco Technical Assistance Center (TAC) is available to all customers who
need technical assistance with a Cisco product, technology, or solution. Two
levels of support are available: the Cisco TAC Web Site and the Cisco TAC
Escalation Center.
Cisco TAC inquires are categorized according to the urgency of the issue:
Priority level 4 (P4)—You need information or assistance concerning Cisco
•
product capabilities, product installation, or basic product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network
•
functionality is noticeably impaired, but most business operations continue.
User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine
Obtaining Technical Assistance
xvii