CISCO CISCOWORKS COMMON SERVICES 3.0 Manuals

Manuals and User Guides for CISCO CISCOWORKS COMMON SERVICES 3.0. We have 2 CISCO CISCOWORKS COMMON SERVICES 3.0 manuals available for free PDF download: User Manual, Troubleshooting Manual

CISCO CISCOWORKS COMMON SERVICES 3.0 User Manual

CISCO CISCOWORKS COMMON SERVICES 3.0 User Manual (286 pages)

Brand: CISCO | Category: Other | Size: 2.59 MB
Table of contents
Table Of Contents4................................................................................................................................................................
Chapter 2 Interacting With Ciscoworks Homepage27................................................................................................................................................................
Invoking Ciscoworks Homepage28................................................................................................................................................................
Invoking Cwhp In Normal Mode (http)28................................................................................................................................................................
Invoking Cwhp In Ssl Enabled Mode (https)29................................................................................................................................................................
Logging Into Ciscoworks30................................................................................................................................................................
Using Cwhp31................................................................................................................................................................
Common Services Panel31................................................................................................................................................................
Application Panels32................................................................................................................................................................
Supporting Applications On Another Server32................................................................................................................................................................
Supporting Traditional Applications With New Navigation33................................................................................................................................................................
Device Troubleshooting Panel33................................................................................................................................................................
Resources Panel33................................................................................................................................................................
Ciscoworks Product Updates Panel33................................................................................................................................................................
Tool Bar Items34................................................................................................................................................................
Configuring Cwhp34................................................................................................................................................................
Registering Applications With Cwhp34................................................................................................................................................................
Registering A New Application35................................................................................................................................................................
Importing From Other Servers36................................................................................................................................................................
Unregistering An Application37................................................................................................................................................................
Registering Links With Cwhp37................................................................................................................................................................
Unregistering A Link38................................................................................................................................................................
Setting Up Ciscoworks Homepage38................................................................................................................................................................
Using Online Help39................................................................................................................................................................
Changing Web Server Port Numbers40................................................................................................................................................................
Chapter 3 Configuring The Server47................................................................................................................................................................
Setting Up Security47................................................................................................................................................................
Managing Security In Single Server Mode47................................................................................................................................................................
Setting Up Browser-server Security48................................................................................................................................................................
Enabling Browser-server Security From The Ciscoworks Server48................................................................................................................................................................
Enabling Browser-server Security From The Command Line Interface (cli)50................................................................................................................................................................
About User Accounts50................................................................................................................................................................
Understanding Security Levels51................................................................................................................................................................
Setting Up Local Users52................................................................................................................................................................
Modifying Your Profile52................................................................................................................................................................
Modifying Your Profile Adding A User Editing User Profiles Deleting A User52................................................................................................................................................................
Creating Self Signed Certificate55................................................................................................................................................................
Managing Security In Multi-server Mode56................................................................................................................................................................
Setting Up Peer Server Account57................................................................................................................................................................
Setting Up System Identity Account59................................................................................................................................................................
Setting Up Peer Server Certificate60................................................................................................................................................................
Deleting Peer Certificates61................................................................................................................................................................
Enabling Single Sign-on61................................................................................................................................................................
Navigating Through The Sso Domain62................................................................................................................................................................
Registering Server Links63................................................................................................................................................................
Launching A New Browser Instance63................................................................................................................................................................
Changing The Single Sign-on Mode64................................................................................................................................................................
Setting Up The Aaa Mode66................................................................................................................................................................
About Common Services Authentication67................................................................................................................................................................
Cisco Secure Acs Support For Common Services Client Applications69................................................................................................................................................................
Setting The Login Module To Non-acs70................................................................................................................................................................
Changing Login Module To Ciscoworks Local71................................................................................................................................................................
Changing Login Module To Ibm Secureway Directory71................................................................................................................................................................
Changing Login Module To Kerberoslogin73................................................................................................................................................................
Changing Login Module To Local Unix System74................................................................................................................................................................
Changing Login Module To Local Nt System75................................................................................................................................................................
Changing Login Module To Ms Active Directory75................................................................................................................................................................
Changing Login Module To Netscape Directory77................................................................................................................................................................
Changing Login Module To Radius78................................................................................................................................................................
Changing Login Module To Tacacs79................................................................................................................................................................
Understanding Fallback Options For Non-acs Mode81................................................................................................................................................................
Setting The Login Module To Acs81................................................................................................................................................................
Assigning Privileges In Acs84................................................................................................................................................................
Creating And Modifying Roles In Acs85................................................................................................................................................................
Resetting Login Module88................................................................................................................................................................
Understanding Fallback Options For Acs Mode89................................................................................................................................................................
Managing Cisco.com Connection90................................................................................................................................................................
Setting Up Cisco.com User Account90................................................................................................................................................................
Setting Up The Proxy Server90................................................................................................................................................................
Generating Reports91................................................................................................................................................................
Log File Status Report91................................................................................................................................................................
Permissions Report92................................................................................................................................................................
Users Logged In Report93................................................................................................................................................................
Process Status Report94................................................................................................................................................................
Viewing Audit Log Report95................................................................................................................................................................
Administering Common Services97................................................................................................................................................................
Using Daemon Manager98................................................................................................................................................................
Restarting Daemon Manager On Solaris98................................................................................................................................................................
Restarting Daemon Manager On Windows99................................................................................................................................................................
Managing Processes99................................................................................................................................................................
Viewing Process Details100................................................................................................................................................................
Starting A Process100................................................................................................................................................................
Stopping A Process101................................................................................................................................................................
Backing Up Data101................................................................................................................................................................
Backing Up Using Cli103................................................................................................................................................................
Data Backed Up During Cs 3.0 Backup103................................................................................................................................................................
Restoring Data104................................................................................................................................................................
Restoring Data On Unix105................................................................................................................................................................
Restoring Data On Windows106................................................................................................................................................................
Data Restored From Common Services 3.0 Backup Archive107................................................................................................................................................................
Data Restored From Common Services 2.2 Backup Archive108................................................................................................................................................................
Data Restored From Cd One 5th Edition Backup Archive108................................................................................................................................................................
Effects Of Backup-restore On Dcr109................................................................................................................................................................
Master -slave Configuration Prerequisites And Restore Operations112................................................................................................................................................................
Effects Of Backup-restore On Groups113................................................................................................................................................................
Licensing Ciscoworks Applications114................................................................................................................................................................
Obtaining A License For Ciscoworks Applications114................................................................................................................................................................
Licensing The Application115................................................................................................................................................................
Viewing License Information116................................................................................................................................................................
Updating Licenses116................................................................................................................................................................
Collecting Server Information117................................................................................................................................................................
Collecting Self Test Information118................................................................................................................................................................
Messaging Online Users118................................................................................................................................................................
Managing Jobs119................................................................................................................................................................
Managing Resources122................................................................................................................................................................
Maintaining Log Files124................................................................................................................................................................
Maintaining Log Files On Unix124................................................................................................................................................................
Maintaining Log Files On Windows126................................................................................................................................................................
Using Logrot127................................................................................................................................................................
Configuring Logrot127................................................................................................................................................................
Running Logrot128................................................................................................................................................................
Modifying System Preferences129................................................................................................................................................................
Chapter 4 Managing Device And Credentials131................................................................................................................................................................
Dcr Architecture135................................................................................................................................................................
Master Dcr136................................................................................................................................................................
Slave Dcr136................................................................................................................................................................
Standalone Dcr136................................................................................................................................................................
Using The Device And Credential Admin137................................................................................................................................................................
Managing Devices137................................................................................................................................................................
Adding Devices138................................................................................................................................................................
Standard Type139................................................................................................................................................................
Auto Update Type140................................................................................................................................................................
Cluster Managed Type141................................................................................................................................................................
Deleting Devices142................................................................................................................................................................
Editing Device Credentials143................................................................................................................................................................
Importing Devices And Credentials144................................................................................................................................................................
Import Using Dca Interface145................................................................................................................................................................
Exporting Devices And Credentials148................................................................................................................................................................
Export Using Dca Interface149................................................................................................................................................................
Excluding Devices151................................................................................................................................................................
A Sample Csv Exclude File151................................................................................................................................................................
Viewing Devices List152................................................................................................................................................................
Generating Reports In Dca153................................................................................................................................................................
Managing Auto Update Servers154................................................................................................................................................................
Adding Auto Update Server154................................................................................................................................................................
Editing Auto Update Server155................................................................................................................................................................
Deleting Auto Update Server155................................................................................................................................................................
Administering Device And Credential Repository156................................................................................................................................................................
Changing Dcr Mode156................................................................................................................................................................
Master-slave Configuration Prerequisites157................................................................................................................................................................
Changing The Mode To Standalone157................................................................................................................................................................
Changing The Mode To Master158................................................................................................................................................................
Changing The Mode To Slave158................................................................................................................................................................
Adding User-defined Fields159................................................................................................................................................................
Renaming User-defined Fields160................................................................................................................................................................
Deleting User-defined Fields161................................................................................................................................................................
Sample Csv File161................................................................................................................................................................
A Sample Csv 2.0 File161................................................................................................................................................................
A Sample Csv 3.0 File162................................................................................................................................................................
Sample Csv 3.0 File For Auto Update Server Managed Devices163................................................................................................................................................................
Sample Csv 3.0 File For Cluster Managed Devices164................................................................................................................................................................
Mapping Csv 2.0 To Csv 3.0 Fields165................................................................................................................................................................
Sample Xml File166................................................................................................................................................................
Sample Xml File (standard)166................................................................................................................................................................
Sample Xml File For Auto Update Server Managed Devices167................................................................................................................................................................
Sample Xml File For Cluster Managed Devices168................................................................................................................................................................
Using Dcr Features Through Cli169................................................................................................................................................................
Adding Devices Using Dcrcli169................................................................................................................................................................
Deleting Devices Using Dcrcli169................................................................................................................................................................
Editing Devices Using Dcrcli170................................................................................................................................................................
Listing The Attributes170................................................................................................................................................................
Viewing The Current Dcr Mode Using Dcrcli171................................................................................................................................................................
Viewing Device Details171................................................................................................................................................................
Changing Dcr Mode Using Dcrcli172................................................................................................................................................................
Import Using Cli173................................................................................................................................................................
Export Using Cli174................................................................................................................................................................
Implications Of Acs Login Module On Dcr175................................................................................................................................................................
Custom Roles And Dcr175................................................................................................................................................................
Chapter 5 Administering Groups177................................................................................................................................................................
Group Concept178................................................................................................................................................................
Group Hierarchy178................................................................................................................................................................
Dynamic Group179................................................................................................................................................................
Static Group179................................................................................................................................................................
Container Groups179................................................................................................................................................................
System-defined And User-defined Groups179................................................................................................................................................................
Common Groups And Shared Groups180................................................................................................................................................................
Secure Views182................................................................................................................................................................
Groups In A Single-server Setup183................................................................................................................................................................
Groups In Multi-server Setup183................................................................................................................................................................
Dcr Mode Changes And Group Behavior186................................................................................................................................................................
Unregistering A Slave189................................................................................................................................................................
Group Administration190................................................................................................................................................................
Creating Groups190................................................................................................................................................................
Specifying Group Properties191................................................................................................................................................................
Defining Group Rules193................................................................................................................................................................
Assigning Group Membership194................................................................................................................................................................
Removing Devices195................................................................................................................................................................
Viewing Group Details195................................................................................................................................................................
Modifying Group Details196................................................................................................................................................................
Refreshing Groups198................................................................................................................................................................
Deleting Groups198................................................................................................................................................................
System Defined And User Defined Attributes199................................................................................................................................................................
Chapter 6 Using Device Center201................................................................................................................................................................
Launching Device Center202................................................................................................................................................................
Invoking Device Center203................................................................................................................................................................
Using Device Center Functions203................................................................................................................................................................
Device Selector204................................................................................................................................................................
Device Summary204................................................................................................................................................................
Management Functions205................................................................................................................................................................
Enabling Debugging Tools205................................................................................................................................................................
Checking Device Connectivity206................................................................................................................................................................
Using Ping208................................................................................................................................................................
Using Traceroute209................................................................................................................................................................
Using Snmp Walk209................................................................................................................................................................
Using Snmp Set211................................................................................................................................................................
Using Packet Capture212................................................................................................................................................................
Creating A New Packet Capture File213................................................................................................................................................................
Displaying Reports215................................................................................................................................................................
Performing Management Tasks215................................................................................................................................................................
Chapter 7 Working With Software Center217................................................................................................................................................................
Performing Software Updates218................................................................................................................................................................
Performing Device Update220................................................................................................................................................................
Deleting Packages222................................................................................................................................................................
Scheduling Device Package Downloads223................................................................................................................................................................
Viewing Activity Logs225................................................................................................................................................................
Chapter 8 Diagnosing Problems With Ciscoworks Server227................................................................................................................................................................
Verifying Server Status227................................................................................................................................................................
Testing Device Connectivity230................................................................................................................................................................
Troubleshooting The Ciscoworks Server232................................................................................................................................................................
Frequently Asked Questions232................................................................................................................................................................
Troubleshooting Suggestions259................................................................................................................................................................
Appendix263................................................................................................................................................................
Understanding Ciscoworks Security263................................................................................................................................................................
General Security264................................................................................................................................................................
Server Security264................................................................................................................................................................
Server-imposed Security264................................................................................................................................................................
Files, File Ownership, And Permissions265................................................................................................................................................................
Runtime266................................................................................................................................................................
Remote Connectivity267................................................................................................................................................................
Access To Systems Other Than The Ciscoworks Server268................................................................................................................................................................
Access Control268................................................................................................................................................................
System Administrator-imposed Security269................................................................................................................................................................
Connection Security269................................................................................................................................................................
Security Certificates269................................................................................................................................................................
Terms And Definitions270................................................................................................................................................................
I N D E X275................................................................................................................................................................

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Cisco CISCOWORKS COMMON SERVICES 3.0 Troubleshooting Manual

Cisco CISCOWORKS COMMON SERVICES 3.0 Troubleshooting Manual (96 pages)

for Cisco CallManager Release 3.0(1)  
Brand: Cisco | Category: IP Phone | Size: 0.88 MB
Table of contents
Table Of Contents1................................................................................................................................................................
Purpose4................................................................................................................................................................
Version4................................................................................................................................................................
Topology4................................................................................................................................................................
Documentation Checklist5................................................................................................................................................................
Glossary Of Terms6................................................................................................................................................................
Tools And Utilities To Monitor And Troubleshoot Cisco Callmanager10................................................................................................................................................................
Cisco Callmanager Administration Details10................................................................................................................................................................
Microsoft Performance11................................................................................................................................................................
Opening Microsoft Performance11................................................................................................................................................................
Customizing Performance11................................................................................................................................................................
Microsoft Event Viewer12................................................................................................................................................................
Opening Event Viewer12................................................................................................................................................................
Detailed Information About Events13................................................................................................................................................................
Sdi Trace13................................................................................................................................................................
Sdi Trace Output13................................................................................................................................................................
Configuring Traces14................................................................................................................................................................
Sdl Trace15................................................................................................................................................................
Enabling Sdl Trace15................................................................................................................................................................
Disk Space Warning17................................................................................................................................................................
Sniffer Trace18................................................................................................................................................................
Sniffer Trace Applications18................................................................................................................................................................
Call Detail Records (cdr) And Call Management Records (cmr)18................................................................................................................................................................
Enabling Or Disabling Cdrs19................................................................................................................................................................
Cdrs20................................................................................................................................................................
Diagnostic Cdrs (also Known As Cmrs)20................................................................................................................................................................
Problem Categories21................................................................................................................................................................
Voice Quality21................................................................................................................................................................
Lost Or Distorted Audio21................................................................................................................................................................
Button Help24................................................................................................................................................................
Crackling25................................................................................................................................................................
Check Your Loads25................................................................................................................................................................
Echo25................................................................................................................................................................
One-way Audio Or No Audio26................................................................................................................................................................
Mtp And One-way Audio27................................................................................................................................................................
Phone Resets27................................................................................................................................................................
Dropped Calls28................................................................................................................................................................
Cisco Callmanager Feature Issues31................................................................................................................................................................
Codec/regions: Codec Mismatch31................................................................................................................................................................
Locations32................................................................................................................................................................
Conference Bridge32................................................................................................................................................................
Transcoding Problems33................................................................................................................................................................
Mtp Resource Problems35................................................................................................................................................................
Dial Plans37................................................................................................................................................................
Partitions38................................................................................................................................................................
Security40................................................................................................................................................................
Slow Server Response42................................................................................................................................................................
Reorder Tone Through Gateways42................................................................................................................................................................
Gateway Registration Problems43................................................................................................................................................................
Gatekeeper Problems48................................................................................................................................................................
Inter-cluster Trunks Only48................................................................................................................................................................
Admission Rejects (arj)48................................................................................................................................................................
Registration Rejects (rrj)49................................................................................................................................................................
Intra-cluster Cisco Ip Phone-to-cisco Ip Phone Calls50................................................................................................................................................................
Sample Topology50................................................................................................................................................................
Cisco Ip Phone Initialization Process50................................................................................................................................................................
Skinny Station Registration Process52................................................................................................................................................................
Cisco Ip Phone-to-cisco Ip Phone Call Flow Within A Cluster53................................................................................................................................................................
Cisco Ip Phone-to-cisco Ip Phone Exchange Of Skinny Station Messages During Call Flow54................................................................................................................................................................
Cisco Callmanager Initialization Process55................................................................................................................................................................
Self-starting Processes56................................................................................................................................................................
Cisco Callmanager Registration Process57................................................................................................................................................................
Cisco Callmanager Keepalive Process58................................................................................................................................................................
Cisco Callmanager Intra-cluster Call Flow Traces59................................................................................................................................................................
Cisco Ip Phone-to-cisco Ios Gateway Calls63................................................................................................................................................................
Call Flow Traces63................................................................................................................................................................
Debug Messages And Show Commands On The Cisco Ios Gatekeeper66................................................................................................................................................................
Debug Messages And Show Commands On The Cisco Ios Gateway67................................................................................................................................................................
Cisco Ios Gateway With T1/pri Interface70................................................................................................................................................................
Cisco Ios Gateway With T1/cas Interface71................................................................................................................................................................
Inter-cluster Cisco Ip Phone-to-cisco Ip Phone Calls73................................................................................................................................................................
Inter-cluster H.323 Communication73................................................................................................................................................................
Failed Call Flow75................................................................................................................................................................
Call Detail Records (cdrs And Cmrs)77................................................................................................................................................................
Writing Records77................................................................................................................................................................
Reading Records77................................................................................................................................................................
Removing Records78................................................................................................................................................................
Table Schema78................................................................................................................................................................
Known Issues79................................................................................................................................................................
Ip To Device Name Translation79................................................................................................................................................................
Onnet Vs. Offnet79................................................................................................................................................................
Offnet Digits Dialed79................................................................................................................................................................
Fields In A Call Detail Record79................................................................................................................................................................
Field Data Conversions79................................................................................................................................................................
Time Values79................................................................................................................................................................
Deciphering The Time Stamp80................................................................................................................................................................
Ip Addresses80................................................................................................................................................................
Converting Ip Addresses80................................................................................................................................................................
Cdr Field Definition81................................................................................................................................................................
Cmr Field Definitions85................................................................................................................................................................
Call Records Logged By Call Type86................................................................................................................................................................
Normal Calls (cisco Ip Phone-to-cisco Ip Phone)87................................................................................................................................................................
Abandoned Calls87................................................................................................................................................................
Forwarded Or Redirected Calls87................................................................................................................................................................
Calls With Busy Or Bad Destinations87................................................................................................................................................................
Call Management Records Logged By Call Type88................................................................................................................................................................
Normal Calls88................................................................................................................................................................
Forwarded Calls88................................................................................................................................................................
Codec Types (compression / Payload Types)89................................................................................................................................................................
Cause Codes89................................................................................................................................................................
Alarms91................................................................................................................................................................
Unable To Write Cdr Data. (alarm # 1711 - Major Alarm)91................................................................................................................................................................
Calling Cisco Technical Assistance Center (tac)92................................................................................................................................................................
Index93................................................................................................................................................................

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