Troubleshooting With The Printer Error Message Table - HID HDP5000 User Manual

All rights reserved

Troubleshooting with the Printer Error Message Table

Printer Error
Message
General Error
Card Not Found
Cover Open
Unable to Feed
Card
HDP5000 High Definition Card Printer/Encoder User Guide
Cause
A general Printer error
has occurred.
The Printer is unable to
find the card.
The Printer cannot start
printing because the
Cover is open.
The Printer is unable to
feed a card from the Card
Cartridge.
HID Global Corporation
Solution
Press Cancel on the printer or click
on Cancel Print.
Please check Printer for a card or
other obstruction, remove the card
and cancel the print by pressing the
Cancel Print button from the
Driver's display dialog or the Cancel
button, located on the Printer.
Close the Cover to continue printing.
Ensure that cards are available and
loaded correctly, press the Resume
button located on the Printer's LCD
display to continue printing.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.
L000950 Rev 1.8 173