Troubleshooting With The Error Message Table - HID FARGO DTC1250E User Manual

PLT-01668, Version: 1.2
5.2.3

Troubleshooting with the Error Message Table

Error Message
# 2
Head Move Error
# 8
Head Sensor
Error
# 9
Reboot Required
# 25
Ribbon not
Installed
# 30
Mag Verify Error
# 31
No Mag Module
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read
Error
December 2016
Cause Solution
The printhead Reset the printer and try again.
lift has
If this problem persists, call for technical assistance.
malfunctioned.
The printhead Reset the printer and try again.
temperature
If the problem persists, call for technical assistance.
sensor is not
functioning or
is not
connected
properly.
Or, the
printhead is
not cooling
properly.
An unspecified Reset the printer and try again.
system error
If this problem persists, call for technical assistance.
has been
detected by
the printer
firmware.
No ribbon is Install a ribbon and retry.
installed in the
printer.
Magnetic Try encoding with a different card.
encoding
Verify cards have the magnetic stripe.
verification has
Replace the magnetic encoding module.
failed.
The printer is Ensure that no encoding data is being sent with the print job and
not configured reprint the card.
with the
Install a magnetic encoding module.
encoder data
type that you
are trying to
send.
EEPROM is If changes were made in the Advanced Settings tab in the printer
restored with driver, click the Default button to reset these numbers.
factory default
Reset the printer and try again. If this problem persists, call for
values.
technical assistance.
System Overview - Troubleshooting
Page 5-5