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HDP®5000, HDP5600, HDP8500,
AND
HDP
P
E
II
LUS
THERNET
U
G
SER
UIDE
L001675, Rev. 1.2
July 2019
HDP®5000, HDP56 00, HDP8 500, and HDPii Plus Ethernet User Guide
hidglobal.com

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Summary of Contents for HID HDP 5000

  • Page 1 HDP®5000, HDP5600, HDP8500, THERNET UIDE L001675, Rev. 1.2 July 2019 HDP®5000, HDP56 00, HDP8 500, and HDPii Plus Ethernet User Guide hidglobal.com...
  • Page 2 HID GLOBAL, HID, the HID Brick logo, the Chain Design, FARGO Workbench, HDP, and FARGO are trademarks or registered trademarks of HID Global, ASSA ABLOY AB, or its affiliate(s) in the US and other countries and may not be used without permission. All other trademarks, service marks, and product or service names are trademarks or registered trademarks of their respective owners.
  • Page 3: Table Of Contents

    Contents HDP® 5 000, H DP5 6 00, H DP8 5 00, a n dHDPi i P l u s Et h e r n e t Us e r Gu i d e 1 Using the Ethernet option 1.1 Introduction 1.2 Technical Specification - Ethernet Option 1.3 Functional Specification –...
  • Page 4 L001675, 1.2 4.7.2 Printer page 4.8 System Log page 4.8.1 Changing the log name 4.8.2 Selecting the log type 4.8.3 Selecting the log destination 4.8.4 Setting up email event logging 4.8.5 Specifying UDP event logging 4.8.6 Specifying TCP event logging 4.9 Administration pages 4.9.1 Using the system information page 4.9.2 Changing the root password...
  • Page 5: Using The Ethernet Option

    Section 1 Using the Ethernet option 1.1 Introduction The Ethernet option includes the Ethernet port and the internal printer server. Printer Management: The printer driver provides bi-directional status information so you can monitor and manage the printer just as you would any other networked printer. Compatibility: The Ethernet option provides compatibility with TCP/IP and 802.3 Ethernet protocols with an IEEE 802.3 10/100Base-T Ethernet female RJ45 connector.
  • Page 6: Functional Specification - Ethernet Option

    Using the Ethernet option L001675, 1.2 1.3 Functional Specification – Ethernet Option The Ethernet option includes these features. Feature Description Simultaneous Printing Provides the ability to simultaneously print from multiple PCs to the network printer. Printer Feedback Provides status information from the network printer to the PC. Web Pages Provides easy printer configuration with any web browser.
  • Page 7: Network Services Overview

    Section 2 Network services overview The Ethernet option provides the services described in this section. Note: Other additional services include a Ping client, address assignment, and printer discovery functions. 2.1 Print server The print server provides printing services in the same manner as a printer connected directly to a USB interface except that the printer is connected through the local area network to the client PC.
  • Page 8: Telnet Server

    Network services overview L001675, 1.2 2.4 Telnet server The Ethernet interface has a command line interpreter. You can connect to the printer using a Telnet session on your PC, issue commands to the printer and receive responses from the printer. The Telnet commands are primarily used for network administration, and they are not used by most users.
  • Page 9: Telnet Server

    Section 3 Telnet server The Ethernet interface has a command line interpreter. You can connect to the printer using a Telnet session on your PC, issue commands to the printer and receive responses from the printer. The Telnet commands are primarily used for network administration, and they are not used by most users. These commands query the state of the printer and configure various settings for the printer.
  • Page 10: Telnet Command Table

    Telnet server L001675, 1.2 3.2.2 Telnet command table The following table describes available Telnet commands. Note: You can enter partial full-word commands, the printer responds with additional help. For example, you can enter “list”, and the printer responds with all subcommands to the list command. Telnet Command Command Purpose Command Format...
  • Page 11 L001675, 1.2 Telnet server Telnet Command Command Purpose Command Format sysinfo contact Set the contact string. set sysinfo label [<STRING>] location Set the location string. set sysinfo location [<STRING>] label Set the label string. set sysinfo label [<STRING>] from Set all strings from default or current settings. set sysinfo from default|current syslog name...
  • Page 12 Telnet server L001675, 1.2 Telnet Command Command Purpose Command Format store net addr Store a new IP address. store net addr <ADDRESS> mask Store a new address mask. store net mask <MASK> gateway Store a new default gateway. store net gateway <ADDRESS> Store a new DNS server address.
  • Page 13: Ethernet Web Pages - Standard Procedures

    Section 4 Ethernet web pages - standard procedures 4.1 Web page security You can use the web pages from your Ethernet-connected printer to view several attributes about the printer. You must have administrative rights and enter the correct password to alter settings of the printer. 4.2 Logging in When you attempt to change any setting, you are prompted for a user name and password.
  • Page 14: Accessing The Home Page

    Ethernet web pages - standard procedures L001675, 1.2 4.3 Accessing the Home page 1. Open a window for your network browser application on your local PC. 2. Find the IP address of the printer. See (Section 4.13.1 Accessing the IP address of your printer 3.
  • Page 15 L001675, 1.2 Ethernet web pages - standard procedures Category Field Purpose Fixed for Printer Serial Number Displays the unique fixed serial number of the printer. Hardware Address Displays the unique fixed hardware address (MAC) of the printer, which is the unique Ethernet device identifier. Set by User Label Indicates the label that you assign to the printer.
  • Page 16: Configuring The Network Settings

    Ethernet web pages - standard procedures L001675, 1.2 4.5 Configuring the network settings 4.5.1 Accessing the Network settings page The Network page displays the current network settings and allows you to change the settings. Click Network from any web page of the printer. 4.5.2 Reviewing the interface The Interface display indicates the network speed supported by the printer.
  • Page 17: Reviewing The Current Settings

    L001675, 1.2 Ethernet web pages - standard procedures 4.5.3 Reviewing the Current Settings The Current Settings page section displays the current active network settings for the printer. These are also labeled as (Dynamic) if they were provided by DHCP or (Static) if they came from the stored settings.
  • Page 18: Switching To Automatic Ip Address Mode

    Ethernet web pages - standard procedures L001675, 1.2 4.5.4 Switching to automatic IP address mode 1. Click Network from any web page of the printer. 2. Select Obtain an IP address automatically to enable the DHCP/BOOTP, which automatically assigns the network settings. Even with this option selected, you can enter Stored Settings, and the Stored Settings remain in memory.
  • Page 19: Changing To Static Ip Address Mode

    L001675, 1.2 Ethernet web pages - standard procedures 4.5.5 Changing to static IP address mode 1. Click Network from any web page of the printer. 2. Select Use the following IP address, which prepares the printer to use network settings (that you have manually set).
  • Page 20: Entering The Tcp Window Size

    Ethernet web pages - standard procedures L001675, 1.2 4.5.6 Entering the TCP window size 1. Click Network from any web page of the printer. 2. Select the TCP Window Size from the list. This entry adjusts how much data can be sent to the printer at any one time. It is recommended that the default value of 2 MSS Packets be used to ensure good compatibility with all client applications.
  • Page 21: Print Path Page

    L001675, 1.2 Ethernet web pages - standard procedures 4.6 Print Path page The Print Path page allows you to view or change the TCP port numbers used to communicate with the printer. If these settings are left to the default entry of 0 then the default ports of 9100, 5400 and 5402 are used for the RawSocket TCP Port, the CPS Data TCP Port and the CPS Command TCP Port respectively.
  • Page 22 Ethernet web pages - standard procedures L001675, 1.2 5. Click Clear Changes to delete these changes from this page. July 2019...
  • Page 23: Status/Media Information Page

    L001675, 1.2 Ethernet web pages - standard procedures 4.7 Status/Media information page This page displays media information about the currently installed ribbon and InTM film (if applicable). 1. Click Status from any web page of the printer. 2. Click Media. 3.
  • Page 24: Tcp/Ip Page

    Ethernet web pages - standard procedures L001675, 1.2 4.7.1 TCP/IP page The TCP/IP page displays the TCP/IP status of each printer connection. These connections are not configurable. 1. Click Status from any web page of the printer. 2. Click TCP/IP. Information for all current network connections is displayed in the TCP Connections area.
  • Page 25: Printer Page

    L001675, 1.2 Ethernet web pages - standard procedures 4.7.2 Printer page Use the Printer page to review current information about the printer device settings and print jobs. Device settings include the following: The status which displays information about the current print job. The device which displays information about the printer.
  • Page 26 Ethernet web pages - standard procedures L001675, 1.2 device online Indicates it is ready to print. offline Indicates that the Cover is open or the printer is not ready to print. Printer - error Indicates that an error is detected. Busy Indicates that printing is in progress.
  • Page 27: System Log Page

    L001675, 1.2 Ethernet web pages - standard procedures 4.8 System Log page The System Log page displays the current system log settings and allows you to change the settings. Note: These settings configure how system logging occurs. There are two logs. July 2019...
  • Page 28: Changing The Log Name

    Ethernet web pages - standard procedures L001675, 1.2 4.8.1 Changing the log name By default the names are log1 and log2. However, you can rename them from this page. Note: This also updates the link to the corresponding web page. 1.
  • Page 29: Selecting The Log Type

    L001675, 1.2 Ethernet web pages - standard procedures 4.8.2 Selecting the log type 1. Click System Log. 2. Click the link for the log name you want to view or configure (the default choices are log1 or log2). 3. Select the Print Job Started check box to generate the log entries for each Print Job Started. 4.
  • Page 30: Selecting The Log Destination

    Ethernet web pages - standard procedures L001675, 1.2 4.8.3 Selecting the log destination Specify one destination for the log. Note: This selection does not include event logging. 1. Click System Log. 2. Click the link for the log name you want to view or configure (the default choices are log1 or log2). 3.
  • Page 31: Setting Up Email Event Logging

    L001675, 1.2 Ethernet web pages - standard procedures 4.8.4 Setting up email event logging 1. Click System Log. 2. Click the link for the log name you want to view or configure (the default choices are log1 or log2). 3. Select the Email option to choose email log notification. 4.
  • Page 32: Specifying Udp Event Logging

    Ethernet web pages - standard procedures L001675, 1.2 4.8.5 Specifying UDP event logging 1. Click System Log. The messages are sent via UDP packets to the Syslog port (514) of the specified host. It is up to the host program to listen to these messages for processing. A syslog host program is necessary to use this method, such as, Kiwi Syslog Daemon or WinSysLog.
  • Page 33: Specifying Tcp Event Logging

    L001675, 1.2 Ethernet web pages - standard procedures 4.8.6 Specifying TCP event logging Follow this procedure to send logging messages to a pre-existing IP connection made on the TCP port. 1. Click System Log. 2. Click the link for the log name you want to view or configure (the default choices are log1 or log2). 3.
  • Page 34: Administration Pages

    Ethernet web pages - standard procedures L001675, 1.2 4.9 Administration pages The Administration pages allow you to upgrade, reboot, modify passwords, and enter user-specified system information strings. 4.9.1 Using the system information page This page displays the current system information and allows you to change the system information (which appears on the Home page).
  • Page 35: Changing The Root Password

    L001675, 1.2 Ethernet web pages - standard procedures 4.9.2 Changing the root password The Passwords page allows you to change the passwords needed to log in as a user. Changes to all settings require a login. Note: Changes are only protected by a password after the password has been set. Users can only be added or removed using Telnet commands.
  • Page 36: Reboot

    Ethernet web pages - standard procedures L001675, 1.2 4.9.3 Reboot pages Rebooting the printer restarts the complete printer, which includes the print server. 4.9.4 Rebooting the printer The Reboot page allows the printer user to reboot or reset the printer and/or enter the upgrade mode. 1.
  • Page 37: Reset The Default Settings

    L001675, 1.2 Ethernet web pages - standard procedures 4.9.5 Reset the Default Settings The Reboot page allows you to restart the Ethernet print server in a default mode. This transaction simply restarts the printer in a different state, temporarily ignoring the settings in memory. 1.
  • Page 38: Upgrading The Main Firmware

    Ethernet web pages - standard procedures L001675, 1.2 4.9.6 Upgrading the main firmware The Upgrade page allows you to upload new firmware to the printer. For the printer/encoder, this Upgrade page provides for upgrading the main printer firmware which includes the print server firmware. It is only available to the printer after the printer has been rebooted into the upgrade mode.
  • Page 39 L001675, 1.2 Ethernet web pages - standard procedures 4. Click Upgrade to get the printer into the upgrade mode. 5. Click Yes and wait for reboot. 6. Click Administration when the Home page is displayed. July 2019...
  • Page 40 Ethernet web pages - standard procedures L001675, 1.2 7. Select Upgrade to go to the upgrade page. 8. Click Browse to navigate to the appropriate file to upload. 9. Click Upgrade to start the firmware upload. July 2019...
  • Page 41: Using The Help Page

    L001675, 1.2 Ethernet web pages - standard procedures 10. Click Reboot when requested. 4.10 Using the Help page The Help page displays the help information. 1. Open this web page at the appropriate location by clicking the Help book icon at the top of each page.
  • Page 42: Accessing The Network Setup Menu

    Ethernet web pages - standard procedures L001675, 1.2 4.12.3 Accessing the network setup menu 1. Apply power to the printer. 2. Ensure that the printer is connected to your network. 3. Wait up to one (1) minute to allow the printer to configure the IP address. 4.
  • Page 43: Saving Addresses

    L001675, 1.2 Ethernet web pages - standard procedures 4.12.6 Saving addresses 1. See Section 4.5.1 Accessing the Network settings page to access the Network Settings menu or select Options > Menu > Next > Network Settings. 2. Select Next on the LCD to view the Save Addresses menu entry. 3.
  • Page 44: Verifying The Printer Ip Address

    Ethernet web pages - standard procedures L001675, 1.2 4.13.3 Verifying the printer IP address 1. Check the LCD for a valid IP address (0.0.0.0 is not valid). If the IP address is valid go to step 4. If the IP address is not valid go to step 2. 3.
  • Page 45: Verifying That Your Pc Can Access The Printer Using The Ping Command

    L001675, 1.2 Ethernet web pages - standard procedures 4.13.4 Verifying that your PC can access the printer using the ping command Follow these instructions to issue a ping command to the printer: 1. At a DOS prompt, enter ping [IP Address] For example: C:\>ping 210.1.10.240 If the ping response is successful, move on to the next troubleshooting procedure.
  • Page 46 L001675, 1.2 This page is intentionally left blank. July 2019...
  • Page 47: A References

    Appendix A References A.1 Frequently asked questions Question Answer How do I know if my printer has the All printer models come with Ethernet installed as standard equipment. Ethernet option installed? What PC operating systems work Windows 7 (32- and 64-bit) with my Ethernet printer? Windows 10 (32- and 64-bit) Windows Server 2008 R2...
  • Page 48 References L001675, 1.2 Can multiple PCs print to my Yes. Each PC must install the printer driver software for the specific Ethernet- Ethernet printer? enabled printer and connect to the intended printer, using the correct IP address. Can I print from my PC to an Yes.
  • Page 49 L001675, 1.2 References How do I reconfigure my PC printer Choose Local printer... unless a shared network printer is to be installed on a print driver to connect to a different server. printer or different IP address? Use the Windows Add Printer Wizard to create a printer instance to communicate to the printer at the new IP address.
  • Page 50 References L001675, 1.2 What do the LEDs by the Ethernet The green LED indicates a valid Ethernet connection. connection on the back of the The amber LED indicates network activity. printer indicate? How do I print a test page from 1.
  • Page 51: Glossary Of Terms

    L001675, 1.2 References A.2 Glossary of Terms Term Purpose Default gateway Specifies the address of the router (in a network using subnets) that forwards traffic to a destination outside of the subnet of the transmitting device. DHCP (Dynamic Host The protocol used by a network to automatically assign network settings to connected Configuration Protocol) devices so that they work together.
  • Page 52 References L001675, 1.2 Telnet This is a common terminal emulation program that allows a user to send commands to a TCP/IP connected device and receive the responses. UDP (User Datagram Defines a protocol for sending and receiving messages on a network. Protocol) July 2019...
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