Troubleshooting With The Error Message Table - HID DTC1000M User Manual

© 2012 HID Global Corporation

Troubleshooting with the Error Message Table

Error Message
# 2
Head Move Error
# 8
Head Sensor Error
# 9
Reboot Required
# 25
Ribbon not
Installed
# 30
Mag Verify Error
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Cause
This is a problem with the
Printhead Lift.
The Printhead Temperature
Sensor is not functioning or is
not connected properly.
OR
The Printhead is not cooling
properly.
Unspecified system error
detected by the Printer
Firmware.
A Ribbon is not installed in the
Printer.
Magnetic encoding verification
failure.
All rights reserved
Solution
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
Reset the Printer and try
again.
If the problem persists, call for
technical assistance.
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
Install a Ribbon and retry.
Try encoding with a different
card.
Verify cards have the
Magnetic Stripe.
Replace the Magnetic
Encoding Module.
89