HID HDP5000 User Manual page 177

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Troubleshooting with the Printer Error Message Table
Printer Error
Message
No Flipper
Ribbon RFID Error
Wrong Ribbon
Installed
HDP5000 High Definition Card Printer/Encoder User Guide
Cause
The Printer does not have
flipping capabilities.
The ribbon tag information
is corrupted or incorrect.
An incorrect ribbon has
been installed, or a driver
setting is incorrect.
HID Global Corporation
Solution
a. Verify the Printer has flipper
capabilities via the LCD Menu.
b. If Flipper capabilities are
present, ensure that the Print
Both Sides option in the driver
is set correctly.
c. Press the Resume button on the
Printer's Front Cover to continue
printing.
d. To cancel the print, press the
Cancel Print button from the
Driver's display dialog or press
the Cancel button located on
the Printer's LCD display.
Check that the Ribbon is installed
properly. Cancel is the only option.
Press the Cancel Print button from
the Driver's display dialog, or the
Cancel button located on the
Printer's LCD display.
Check that the ribbon is correct for
the printer and job. Press the
Resume button located on the
Printer's LCD display to continue
printing.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog, or the
Cancel button located on the
Printer's LCD display.
L000950 Rev 1.8 177