Error Messages; Troubleshooting With The Error Message Table - HID FARGO DTC 1500 User Manual

PLT-03159, Rev A.0

5.3 Error Messages

This section provides the troubleshooting table for error messages.
When an error occurs in the printer, the PC shows the error message on the screen with solutions.

The display blinks in the location requiring attention. Locations can include the printer, input

hopper, magnetic encoder, flipper, card path, ribbon, and data/communication device error.
Each table uses a 3-column presentation to display a specific or printer error message, the cause, and
the solution.
This format allows the troubleshooter to identify the error and its cause, and then perform the

procedure provided in the solution column.
This standard mode of identifying the problem and its solution should provide an efficient

method of troubleshooting this printer.
If you encounter problems beyond the capabilities of this error message table, you should contact

HID Global Technical Support.
Error Message
# 81
Unable to Feed

5.4 Troubleshooting with the Error Message Table

Error Message
# 2
Head Move Error
# 8
Head Sensor
Error
# 9
Reboot Required
# 25
Ribbon not
Installed
# 30
Mag Verify Error
September 2017
Cause Solution
The printer Check the following:
is unable to
Verify the card thickness setting is set to the thickness of your cards.

feed a card
Verify the cleaning roller is properly installed on the ribbon

from the
cartridge.
input card
Check for card slippage. If necessary, run the printer cleaning

hopper.
routine.
Verify that your cards are within the accepted card size range.

Verify the cards are not sticking together.

Press the Pause
Cause
The printhead lift has malfunctioned.
The printhead temperature sensor is
not functioning or connected properly.
Or, the printhead is not cooling
properly.
An unspecified system error has been
detected by the printer firmware.
No ribbon is installed in the printer.
Magnetic encoding verification failed.
System Overview—Troubleshooting
button to continue.
Solution
Reset the printer and retry.
If this problem persists, call for technical
assistance.
Reset the printer and retry.
If the problem persists, call for technical
assistance.
Reset the printer and retry.
If this problem persists, call for technical
assistance.
Install a ribbon and retry.
Try encoding with a different card.
Verify cards have the magnetic stripe.
Replace the magnetic encoding module.
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