HID HDP5000 User Manual page 178

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Troubleshooting with the Printer Error Message Table
Printer Error
Message
No Ribbon Installed
Ribbon Out
Ribbon Break/Jam
HDP5000 High Definition Card Printer/Encoder User Guide
Cause
No Print Ribbon is
installed in the Printer.
The Print Ribbon installed
in the printer is empty.
A Ribbon break/jam has
been detected inside the
Printer.
HID Global Corporation
Solution
Install the correct Ribbon and press
Resume on the LCD display.
Install a new Ribbon and press
Resume on the LCD display.
The printer has determined that the
installed ribbon has either jammed
or broken.
a. Open the Printer Cover and
remove the Print Ribbon. If
ribbon is jammed, remove jam
and tighten ribbon.
b. Clear any cards in the printer by
using the Forward and/or Back
buttons located on the Printer's
LCD display.
c. Tape the ends of the Ribbon
together and wind any excess
onto the Take-up Spool of the
Print Ribbon.
d. Re-install the Print Ribbon, close
the Printer Cover and press the
Resume button located on the
Printer's LCD display to continue
printing.
e. To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.
L000950 Rev 1.8 178