HID DTC1000 Ethernet User Manual
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HID DTC1000 Ethernet User Manual

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15370 Barranca Parkway
Irvine, CA 92618-2215
USA
ETHERNET USER GUIDE
DTC1000-DTC4000-DTC4500
© 2010 HID Global Corporation. All rights reserved.
DTC1000/4000/4500 Ethernet User Guide – Installation Guide
L001411 (Rev.1.0)
1

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  • Page 1 15370 Barranca Parkway Irvine, CA 92618-2215 ETHERNET USER GUIDE DTC1000-DTC4000-DTC4500 © 2010 HID Global Corporation. All rights reserved. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 2 In no event shall HID Global be liable, whether in contract, tort or otherwise for any indirect, special or consequential damages arising from the use of the information contained in this document.

  • Page 3: Table Of Contents

    Resetting to Default Settings_____________________________________________________ 43 Using the Help page______________________________________________________________ 44 Reviewing LED Tables _____________________________________________________ 44 Reviewing the LED Table _________________________________________________________ 44 Upgrading the Printer Firmware using the Workbench Printer Utility______________ 45 DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 4 Verifying the Printer IP address_____________________________________________________ 48 Verifying that your PC can access the Printer using the ping command ______________________ 49 Printing a test page ____________________________________________________________ 50 Reviewing Frequently-asked Questions ________________________________________ 51 Glossary of Terms _________________________________________________________ 57 DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 5: Safety Messages (Review Carefully)

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 6: Ethernet Option

    Host Printer The host PC must have installed the correct Printer Driver with Driver Ethernet support. (Note: This Driver must be configured for printing to the IP address of the Printer.) DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 7: Functional Specification - Ethernet Option

    Provides a Ping client for network troubleshooting. IP Tracer Provides a utility (IP Tracer) used to find Printers with Ethernet connection on a local network. (Note: This utility is included on the CD-ROM and online at www.hidglobal.com.) DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 8: Network Services - Overview

    • SNMP The Ethernet interface is a fully-manageable SNMP agent that supports MIB-II. • The Ethernet interface is MIB II compliant, allowing SNMP managers to monitor protocol, network and routing statistics. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 9: Reviewing The Telnet Server

    Windows Vista 32 bit SP2 used as the example below. Similar procedure can be followed for operating systems other than Windows Vista that do not have the Telnet Client installed. Step Description Open the operating systems Control Panel. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 10 Click on the Programs option within the Control Panel. Click the option for “Turn Windows Features on or off.” If prompted, click on Continue DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 11 Scroll down the list and check the box for “Telnet Client” Click on the OK button. After a few minutes the Telnet Client will be installed. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 12: Telnet Command Line Interface

    NOTE: If your model does not have a display, then press and hold the PAUSE button for 4+ seconds to print a settings card. The printer must be ready and idle for the card to print. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 13: Reviewing The Telnet Command Table

    Display how long since the list uptime interface was last reset. sysinfo Display information about the list sysinfo Printer (i.e., model, label, contact, location, Firmware version and date, and serial number). DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 14 <NEW_NAME> type Change the type of a set logpath <LOG_NAME> type [[-]job] [[-]pfault] system log path. This starts or stops logging on start of jobs or on DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 15 Restore User setting set user from default|stored from default or stored settings. store net addr Store a new IP store net addr <ADDRESS> DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 16 Save all current save settings as the stored settings in the permanent memory. load Take the settings from load the stored memory and make them the current settings. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 17 This includes the status and device response. See the Printer web page description. cancel Cancel a specific print cancel 10 job from the print queue. quit Stop the current Telnet quit session. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 18: Ethernet Web Pages - Standard Procedures

    Press Enter or click on the OK button. If the name and password is not accepted, another login prompt will appear on screen. Repeat this procedure with the correct User name and password. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 19: Accessing The Home Page

    Press Enter or click on GO. View the Home page. The Home Page displays general information about the Printer. See the next page. Display – See Procedural Steps 2 and 3 (above) DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 20: Reviewing The Home Page

    Reviewing the Home Page This section displays the DTC1000, DTC4000, and DTC4500 Home Page. The window title bar will vary according to the serial number assigned to your Printer. Reviewing the Home Page Categories and Fields (table) You can view these categories and fields in the following table.
  • Page 21 Printer. Contact Indicates the contact person string that the User assigns to the Printer. Set by Firmware Firmware Version Displays the current Firmware version of the (Printer) Printer. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 22: Configuring The Network Settings

    The Current Settings page section displays the current active network settings for the Printer. • These are also labeled as Dynamic if they were provided by DHCP or Static if they came from the Stored Settings. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 23: Switching To The Automatic Ip Address Mode

    With only these entries the User will be unable to print from a subnet other than the subnet on which the Printer is connected. These required settings are the following: • IP Address • Subnet Mask DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 24: Entering The Tcp Window Size

    Login as a root User if you are so prompted. (Note: Any change of a setting will only be accepted after you have successfully logged in.) Reboot the Printer to effect this change. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 25: Using The Clear Changes Button

    Using the Clear Changes button Step Procedure Click on the Clear Changes button to delete the information in the textboxes in the Stored Settings area. See the lower left corner of this display. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 26: Using The Print Path Page

    Step Procedure Select the Submit button to save these changes to stored settings in the memory of the Printer. (Note: These settings will not be lost if the power DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 27 Printer.) Select the Clear Changes button to delete these changes from this page. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 28: Using The Media Information Page

    Select the Status link from any web page of the Printer. Select the Media page link. View currently-installed Ribbon information pertaining to the following: • Part Number • Percent Remaining • Ribbon Type DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 29: Using The Tcp/Ip Status Web Page

    Select the TCP/IP page link. View information on all current network connections in the TCP connections area. Review information on the network DHCP status in the DHCP Information area. Using the TCP/IP Status Web Page DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 30: Using The Printer Page

    Printer. (Note: The current job that is being received by the interface is displayed as the active job.) Cancel a specific print job by selecting the appropriate Cancel button, which appears when a print job is queued. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 31: Using The System Log Page

    By default the names are log1 and log2. However, you can rename them from this page. (Note: This also updates the link to the corresponding web page.) Step Procedure Select the System Log link. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 32: Selecting The Log Type

    Select the link for the log name you want to view or configure (the default choices are log1 or log2). Select the Print Job Started checkbox to generate the log entries for each Print Job Started. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 33: Selecting The Log Destination

    Select the link for the log name you want to view or configure (the default choices are log1 or log2). Select the None radio button when no log is required. (Note: This is the default.) Select Submit. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 34: Setting Up Email Event Logging

    Enter a valid e-mail address in the associated textbox. Select Submit. Log in as a root User if you are so prompted. (Note: Any change of a setting will only be accepted after you have successfully logged in.) DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 35: Specifying Udp Event Logging

    Enter a valid IP address or domain name. Select Submit. Log in as a root User if you are so prompted. (Note: Any change of a setting will only be accepted after you have successfully logged in.) DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 36: Specifying Tcp Event Logging

    TCP port. Step Procedure Select the System Log link. Select the link for the log name you want to view or configure (the default choices are log1 or log2). DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 37 Select the TCP Connection radio button. See previous page. Select Submit. Log in as a root User if you are so prompted. Any change of a setting will only be accepted after you have successfully logged in. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 38 Log Messages: All system log messages would then be displayed in that Telnet session window. (Note: This is a one way connection for logging only. Any input to the Printer on this connection is ignored.) DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 39: Using The Administration Pages

    Enter the new password in the Root Password New textbox or leave it blank if you want to remove the old password. Re-enter the new password in the Root Password Confirm textbox or DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 40: Upgrading The Print Server

    Any change of setting will only be accepted after you have successfully logged in.) Select the Upgrade link. Select the Browse button. Navigate to and select the appropriate file to upload. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 41: Using The Reboot Pages

    Log in as a root User (using the password) if you are so prompted. (Note: Any change of setting will only be accepted after you have successfully logged in.) Select the Reboot link. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 42 Select the Reboot button. Step Procedure Wait for the Printer to reboot and display the home page. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 43: Resetting To Default Settings

    Any change of a setting will only be accepted after you have successfully logged in.) Select the Reboot link. Select the Default button. Wait for the Printer to reboot and display the home page. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 44: Using The Help Page

    The LED can be found on the back of Printers. Reviewing the LED Table Flash Rate Indicates Printer position STAT Upper On once per second The Normal Mode, IP address is configured. (i.e., more OFF than ON) DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 45: Upgrading The Printer Firmware Using The Workbench Printer Utility

    From the Application Icon. Select Upgrade Firmware. Find the Firmware via Check for Firmware Updates at www.hidglobal.com • Save the file to a folder. • Use the Browse button to find the .frm file. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 46 Select the file. Click Open. Click on Upgrade to start the upgrade process. This message will appear while Firmware is updating. The Printer will reboot after this process is completed. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 47: Ethernet Printer Troubleshooting Procedures

    Printer.) Verify that the port configuration of the PC Printer Driver is set to communicate to the Printer over the correct IP address. Follow the Printing a test page procedure. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 48: Verifying The Printer Connection

    Verify that it matches subnet of the network where it is connected. If your Printer has DHCP disabled, then: • The static IP address may have been previously set for a different subnet. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 49: Verifying That Your Pc Can Access The Printer Using The Ping Command

    See Display B below. Display A - Example of sending a ping to the Printer with a successful response Display B - Example of ping timeout to an invalid IP address Step Procedure DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

  • Page 50: Printing A Test Page

    Open the Printer Driver properties window. b. Select Start -> Settings -> Printers and Faxes -> [your Printer Driver name (i.e., DTC1000, DTC4000, and DTC4500 Card Printer)] -> Properties. c. Ensure that the printing preferences are set correctly for the Ribbon installed in your Printer.

  • Page 51: Reviewing Frequently-Asked Questions

    The MAC address is accessible by printing a printer settings test card. How can I find You can find it in the LCD of the Printer if the Ethernet option is the IP address functioning properly. of my Ethernet Printer? DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 52 5. Enter the IP address of the Printer. Click Next. 6. Enter a name for the port. Click Next. 7. Select for the Manufacturer and select the DTC1000, DTC4000 or the DTC4500 for the Printer. Click Next. 8. Enter a name for the Printer instance. Click Next.
  • Page 53 3.) Press the button for Enter. 4.) Press the down arrow button until “Rst Password” is highlighted. 5.) Press the button for Enter. 6.) Press the button for OK (check mark). DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 54 Question Answer What if I lose The DTC1000 printer does not have a display, so a PRN file will be the password generated by the Technical Support group and sent to you in order to for my reset the print server “root” user password.
  • Page 55 DHCP (Dynamic address mode) then the printer will be changed to disable DHCP and use this static address. The "Set Subnet" is the exact same sequence to set and save a subnet mask. DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 56 1. Open the Printer Driver properties window. Windows to 2. Select Start -> Settings -> Printers and Faxes -> [your Printer Driver verify the name (i.e., DTC1000, DTC4000, DTC4500 Card Printer)] -> Ethernet Properties. configuration of the Printer and 3.

  • Page 57: Glossary Of Terms

    (Simple provides a means for network compliant devices, called agents, to Network store data about themselves in Management Information Bases (MIBs) Management and return this data to the SNMP requesters. Protocol) DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)
  • Page 58 A common utility or command that sends a message to network devices asking for a return message. (Note: This is used to diagnose if the device is on the network or to troubleshoot the connection.) DTC1000/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.0)

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