HID HDP5000 User Manual page 157

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Troubleshooting with the LCD Error Message Table
LCD Error Message
Card Jam: Trans
(PC Error Message
No. 83)
Card Not Found
(PC Error Message
No. 69)
Check Film
(PC Error Message
No. 244)
Check Laminate 1
(PC Error Message
Nos. 213 and 231)
Check Laminate 2
(PC Error Message
No. 232)
Clean Printer
(PC Error Message
No. 71)
HDP5000 High Definition Card Printer/Encoder User Guide
Cause
Card became jammed in the
Printer during transfer.
Card cannot be found in the
Printer.
The film is not able to move
correctly. Check for
jams/breaks.
The Laminator was unable to
find the mark on the material
in Cartridge 1.
The Laminator was unable to
find the mark on the material
in Cartridge 2.
For best Printer
performance, replace the
Cleaning Roller Tape
and clean the Printer's Feed
Rollers and Printhead at this
time.
HID Global Corporation
Solution
Clear the jam.
Verify card not jammed in
Printer and select Cancel.
Check for obstruction. If the
problem persists, call for
technical assistance.
Make sure there are no
obstructions to the Sensor,
and recalibrate the Laminator
Sensor.
Make sure there are no
obstructions to the Sensor,
and recalibrate the Laminator
Sensor.
See Cleaning the Printer.
L000950 Rev 1.8 157