Troubleshooting With The Printer Error Message Table - HID HDPii User Manual

installed.
Wrong Ribbon The print Ribbon installed in
the Printer does not match
(PC Error Message
the Ribbon type selected in
No. 93)
the Printer Driver.
OR
A Self-test job cannot be
printed with the print media
installed.

Troubleshooting with the Printer Error Message Table

Refer to the previous section as needed for the LCD Error Message Table.
Printer Error Cause
Message
General Error A general Printer error
has occurred.
Card Not Found The Printer is unable to
find the card.
Cover Open The Printer cannot start
printing because the
Cover is open.
Unable to Feed The Printer is unable to
Card feed a card from the Card
Cartridge.
Card Jam A Card has become
HDPii High Definition Card Printer/Encoder User Guide
Replace Ribbon in Printer with
type specified in the Driver.
Solution
Press Cancel on the Printer or
click on Cancel Print.
Please check Printer for a card or
other obstruction, remove the card
and cancel the print by pressing
the Cancel Print button from the
Driver's display dialog or the
Cancel button, located on the
Printer.
Close the Cover to continue
printing.
Ensure that cards are available
and loaded correctly, press the
Resume button located on the
Printer's LCD display to continue
printing.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.
a. Open the Printer's Front Cover
L001130 Rev 1.4
80