Troubleshooting - Lcd And Printer Error Message Tables; Troubleshooting With The Lcd Error Message Table - HID FARGO HDP5000 User Manual

Page 5-3
5.2

Troubleshooting - LCD and Printer Error Message Tables

The LCD display shows the current status of the printer. Refer to the cause and solution tables in this
section for all possible LCD
If problems are encounter beyond the capabilities of these two error message tables, contact
http://www.hidglobal.com/customer-service
5.2.1

Troubleshooting with the LCD Error Message Table

LCD Error Message
Calibrate Failed
(PC Error Message No. 155, 170)
Calibrate Film
(PC Error Message No. 159)
Calibrate Ribbon
(PC Error Message No. 128, 170)
Card Feed Stop
(PC Error Message No. 137)
Card Jam
(PC Error Message No. 82, 112, 200)
Card Jam: Prox
(PC Error Message No. 86)
Card Jam: Smart
(PC Error Message No. 85)
Card Jam: Trans
(PC Error Message No. 83)
Card Not Found
(PC Error Message No. 69)
Check Film
(PC Error Message No. 244)
Check Laminate 1
(PC Error Message No. 213, 231)
Check Laminate 2
(PC Error Message No. 232)
Clean Printer
(PC Error Message No. 71)
Cover is Open
(PC Error Message No. 46)
February 2016
messages.
Cause
Film or Ribbon calibration has failed.
Film Sensors need to be calibrated.
The print Ribbon Sensor is out of
calibration.
The Front Cover was opened. This
caused the card transfer to stop OR
the pause button was selected.
A card is jammed in the Print Station
or card flipping area of the Printer.
A card is jammed in the PROX card
encoding area of the Printer.
A card is jammed in the smart card
encoding area of the Printer.
Card became jammed in the Printer
during transfer.
Card cannot be found in the Printer.
The film is not able to move correctly.
Check for jams/breaks.
The Laminator was unable to find the
mark on the material in Cartridge 1.
The Laminator was unable to find the
mark on the material in Cartridge 2.
For best Printer performance, replace
the Cleaning Roller Tape
and clean the Printer's Feed Rollers
and Printhead at this time.
The Cover was left open.
Troubleshooting
Solution
Verify the film is installed correctly and
there is not a Ribbon installed. If this
problem persists, call for technical
assistance.
Select Cancel and then perform the
Film calibration procedure.
Select Cancel and then perform the
Ribbon calibration procedure.
Press Resume or Cancel.
Clear the jam.
Clear the jam.
Clear the jam.
Clear the jam.
Verify card not jammed in Printer and
select Cancel.
Check for obstruction. If the problem
persists, call for technical assistance.
Make sure there are no obstructions to
the Sensor, and recalibrate the
Laminator Sensor.
Make sure there are no obstructions to
the Sensor, and recalibrate the
Laminator Sensor.
Review the Cleaning Section
Ensure that the Cover is properly
closed.
L000950, Version: 4.0