HID HDP5000 User Manual page 181

All rights reserved
Troubleshooting with the Printer Error Message Table
Printer Error
Message
Invalid Ribbon
Ribbon Error
No Magnetic
Encoder Installed
Mag Verify Error
No Mag Strip
Present
No Smart Card
Encoder
HDP5000 High Definition Card Printer/Encoder User Guide
Cause
An incorrect Print Ribbon
has been installed in the
Printer.
The Print Ribbon caused
a general error.
A print job with Magnetic
encoding was sent with no
Magnetic Encoder
installed in the printer.
The printer is unable to
verify encoded data.
The Printer is unable to
find a Magnetic stripe on
the card.
No Smart Card Encoder is
installed in the printer.
HID Global Corporation
Solution
Check that the ribbon is correct for
the printer and retry.
To cancel, click on Cancel Print.
Press the Resume button located
on the Printer to continue.
To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.
Ensure that no encoding data is
being sent with the print job and
reprint the card.
Check the Cards and click on
Cancel Print.
Check the Cards and click on
Cancel Print.
To cancel, click on Cancel Print.
L000950 Rev 1.8 181