HID HDP5000 User Manual page 171

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Troubleshooting with the LCD Error Message Table
LCD Error Message
Ribbon Tension
(PC Error Message
No. 98)
Ribbon: Wrong
Material
(PC Error Message
No. 93, 122, and
172)
System Fault
(PC Error Message
No. 164)
Unable to Feed
(PC Error Message
Nos. 14 and 81)
Utility Error
(PC Error Message
Nos. 129)
HDP5000 High Definition Card Printer/Encoder User Guide
Cause
The Ribbon tensions may be
out of range.
The print Ribbon is not
installed properly or has
been damaged.
Unspecified system error is
detected by the Printer
Firmware.
The Printer is unable to feed
a card from the Card
Cartridge
Command resulted in an
error.
HID Global Corporation
Solution
Check and adjust the setting
through the TOOLBOX under
the Advanced Settings tab.
If this problem persists, call for
technical assistance. Press
Resume to continue or cancel
to abort.
Verify the correct Ribbon is
installed in the Ribbon
Cartridge.
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
Verify there are cards in the
Card Cartridge.
Verify cards are not stuck
together or jammed, and they
are the correct thickness.
See Resolving the
Communication Errors.
L000950 Rev 1.8 171