Troubleshooting With The Error Message Table - HID Fargo DTC1000Me User Manual

6.1.2

Troubleshooting with the Error Message Table

Error Message
# 2
Head Move Error
# 8
Head Sensor
Error
# 9
Reboot Required
# 25
Ribbon not
Installed
# 30
Mag Verify Error
# 31
No Mag Module
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read
Error
April 2014
DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1
Cause
The printhead lift has
malfunctioned.
The printhead temperature
sensor is not functioning or is
not connected properly.
Or, the printhead is not cooling
properly.
An unspecified system error
has been detected by the
printer firmware.
No ribbon is installed in the
printer.
Magnetic encoding verification
has failed.
The printer is not configured
with the encoder data type that
you are trying to send.
EEPROM is restored with
factory default values.
Solution
Reset the printer and try again.
If this problem persists, call for
technical assistance.
Reset the printer and try again.
If the problem persists, call for
technical assistance.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
Install a ribbon and retry.
Try encoding with a different card.
Verify cards have the magnetic stripe.
Replace the magnetic encoding
module.
Ensure that no encoding data is being
sent with the print job and reprint the
card.
Install a magnetic encoding module.
If changes were made in the
Advanced Settings tab in the printer
driver, click the Default button to reset
these numbers.
Reset the printer and try again. If this
problem persists, call for technical
assistance.
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