HID Fargo DTC1000Me User Manual
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HID Fargo DTC1000Me User Manual

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FARGO
DTC1000Me/DTC1250e/DTC4250e
Card Printer
User Guide
PLT-01668 Rev. 1.1
April 2014
hidglobal.com

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  • Page 1 ® FARGO DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide PLT-01668 Rev. 1.1 April 2014 hidglobal.com...

  • Page 2: Trademark Acknowledgments

    All rights reserved. This document may not be reproduced, disseminated or republished in any form without the prior written permission of HID Global Corporation. Trademarks HID GLOBAL, HID, the HID logo, DTC and FARGO are the trademarks or registered trademarks of HID Global Corporation or its licensors in the U.S. and other countries. Trademark Acknowledgments Other trademarks and trade names may be used in this document to refer to either entities claiming the marks and names or their products.
  • Page 3 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 HID Global Customer Support North America Europe, Middle East and Africa 15370 Barranca Parkway Phoenix Road Irvine, CA 92618 USA Haverhill, Suffolk CB9 7AE England 866 607 7339, #6 +44 1440 711 822...

  • Page 4: Table Of Contents

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Contents Specifications ........................... 7 Regulatory Compliance .......................... 7 1.1.1 Agency Listings ..........................7 1.1.2 United States ........................... 8 1.1.3 Canada ............................8 1.1.4 Taiwan ............................. 8 1.1.5 Japan ............................... 8 1.1.6 Korea ............................... 9 Safety Messages (Review Carefully)......................
  • Page 5 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.1.4 Diagnostics ............................ 29 4.1.5 Test Print ............................29 4.1.6 Toolbox ............................29 Configuration (Toolbox) ........................30 4.2.1 Set Language ..........................30 Calibrate Ribbon (Toolbox) ........................31 Clean Printer (Toolbox) ........................32 4.4.1 Safety Messages (Review Carefully) ....................
  • Page 6 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.9.3 Reviewing the Sample String ......................56 4.9.3.1 Sending the Track Data ......................57 4.10 Overlay / Print Area ........................... 59 4.10.1 Defining an Overlay or Print Area....................59 4.10.2 Overlay / Print Area ........................63 4.10.3 Security Options ..........................

  • Page 7: Specifications

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Specifications The purpose of this section is to provide you with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide. Regulatory Compliance The Card Printer is listed under UL 60950-1 (2 edition) Information Technology Equipment...

  • Page 8: United States

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 1.1.2 United States This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.

  • Page 9: Korea

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 1.1.6 Korea 이 기기는 업무용(A급) 전자파 적합기기로서 판매자 또는 사용자는 이 점을 주의하시길 바라며, 가정 외의 지역에서 사용하는 것을 목적으로 합니다. Safety Messages (Review Carefully) 1.2.1 Safety Messages – United States Symbol Critical Instructions for Safety purposes Danger: Failure to follow these guidelines results in personal injury or death.
  • Page 10 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 1.2.2 Safety Messges - French Symbole Instructions critiques visant la Sécurité Si ces directives ne sont pas suivies les résultats peuvent être des lésions Danger: corporelles ou la mort. Pour éviter des lésions corporelles ou la mort: Rapportez-vous aux avis suivants de sécurité...

  • Page 11: Safety Messages - Taiwan

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 1.2.3 Safety Messages - Taiwan 繁體中文 射頻發射及安全指令 安全訊息（小心檢查） 標記 重要的安全事項說明 危險： 未按照說明安裝可能造成人員傷亡。 在可能產生潛在安全問題的地方有警示標記。 （如左圖所示）。 為了避免人員傷害，在進行有此警示標記的操作前，請先參考安全資訊提示。 為了避免人員傷害，在沒有特別說明的情況下，修理前請關掉電源開關。 小心： 此設備對靜電很敏感。如果受到靜電放電，設備會損壞。 在可能產生潛在靜電安全問題的地方有警示標記。 （如左圖所示）。 為了避免損壞設備，在進行有此警示標記的操作前，請先參考安全資訊提示。 為了避免損壞設備，在排放電路板和印刷頭聯合裝置裡面或附近的電線時，請注意觀察 所有的靜電放電設備。 為了避免損壞設備，請隨時佩戴合適的接地裝置（比如：手腕上戴一個高品質的接地手 腕帶以免受到可能的傷害）。 為了避免損壞設備，如果沒有特殊說明，在做任何修理前，請取下印表機上的色帶和卡 。 為了避免損壞設備，在使用印表機之前，請摘下戒指和手上飾品，並仔細清洗 手上的油脂。 April 2014 Page 11...

  • Page 12: Safety Messages - China

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 1.2.4 Safety Messages - China 安全消息（请仔细阅读） 符号 涉及安全的重要过程 危险： 如果不遵循这些安装指南进行操作，可能会导致重伤，甚至死亡。 可能引发安全问题的信息由警告符号（如左图所示）来表示。 为了确保人身安全，在执行前面带有此符号的操作之前，请先阅读下面的安全 消息。 为了确保人身安全，除非另有规定，否则在执行维修过程前，始终应断开电源 。 小心： 此设备为静电敏感设备。如果暴露在静电电流下，可能会损坏设备。 可能引发静电安全问题的信息由警告符号（如左图所示）来表示。 为了防止设备或介质受损，在执行前面带有此符号的操作之前，请先阅读下面 的安全消息。 为了防止设备或介质受损，请在处理电路板和打印头部件中或附近的电缆时， 遵守所有规定的静电放电 (ESD) 过程。 为了防止设备或介质受损，请始终佩带适当的个人接地设备（例如，已接地避 免出现潜在损坏的高质量腕带）。 为了防止设备或介质受损，除非另有规定，否则在执行任何维修过程前，始终 应将色带和证卡与打印机分离。 为了防止设备或介质受损，在操作打印机前，请取下手指和手上的珠宝饰物， 并将手上的油渍和污渍彻底清洗干净。 仅适用于海拔2000m 以下地区安全使用 Use only at altitudes not more than 2000m above sea level.

  • Page 13: Technical Specifications

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Technical Specifications Term Function Print Method Dye Sublimation / Resin Thermal Transfer Print resolution 300 dpi (11.8 dots/mm); continuous tone Colors Up to 16.7 million colors / 256 shades per pixel Print Ribbon Full-color with resin black and overlay panel, YMCKO* Options (500 prints)
  • Page 14 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Term Function Print Speed 6 seconds per card (K*) 8 seconds per card (KO*) 16 seconds per card (YMCKO*) 24 seconds per card (YMCKOK*) Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the printer to the time it ejects from the printer.
  • Page 15 Warranty Printer – Two years; Printhead – Two years, unlimited pass with UltraCard™ Encoding Options 125kHz (HID Prox) reader Supported 13.56 MHz (iCLASS, MIFARE, ISO 14443 A/B, ISO 15693) read/write encoder Contact Smart Card Encoder reads from and writes to all ISO7816...

  • Page 16: Functional Specifications

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Term Function Options Single Wire Ethernet and USB 2.0 Interface for inline printing and encoding Single wire Ethernet encoding is only available for iCLASS and Contact Smart Card encoding Dual-Sided Printing Module – Upgradable Dual Input Card Hopper –...

  • Page 17: Ribbon Types And Print Counts

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 1.5.1 Ribbon Types and Print Counts The following table includes the ribbon types and typical print counts. Ribbon DTC1000Me DTC1250e DTC4250e YMCKO – Full Color/Resin Black / Overlay YMCKO Half Panel – Full Color (1/2) / Resin Black/Overlay YMCFKO - Full Color/UV Fluorescing / Resin Black / Overlay...

  • Page 18: Printer Components: Blank Cards

    Certain types of smart card chips are raised slightly above the cards surface which also results in poor color transfer. UltraCard™ The UltraCard™ product line, available exclusively as part of HID's Global's Brand Cards FARGObrand secure card issuance solutions, has a long standing reputation among dealers and end-Users for consistent quality in construction.

  • Page 19: Setup And Installation Procedures

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Setup and Installation Procedures This section describes the setup and installation for the DTC1000Me, DTC1250e, and DTC4250e Card Printers. Choosing a Good Location The following guidelines help to ensure optimal printing performance: Place the unit in a location with adequate air circulation to prevent internal heat buildup.

  • Page 20: Installing The Print Ribbon Cartridge

    Installing the Print Ribbon Cartridge FARGO Direct-to-Card Printers require highly specialized supplies to function properly. The FARGO DTC1000Me, DTC1250e, and DTC4250e Card Printers use a one piece, disposable ribbon cartridge system. To maximize printer durability, reliability and printed card quality, you must use only FARGO- certified supplies.

  • Page 21: Installing Blank Cards Into The Input Card Hopper

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Installing Blank Cards into the Input Card Hopper The FARGO DTC1000Me, DTC1250e, and DTC4250e Card Printers are capable of printing single feed cards and multiple feed cards (batch mode). To print a single feed card, remove all cards from the input card hopper, leave its door closed and place a card in the single feed card slot (which can be used repeatedly).
  • Page 22 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Load up to 100 cards into the hopper with the print side down. If using cards with a magnetic stripe, the magnetic stripe should be loaded with the stripe up and to the front of the Printer. Close the input card hopper door to release the lever to the printing position.

  • Page 23: Card Size Selection

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Card Size Selection The printer uses standard size CR-70 and CR-80 cards. Follow this procedure in the printer and in the printer driver to setup the card size. Step Procedure Open the front door and locate the slide bar. If using the CR-79 card, push the slide bar to the LEFT.
  • Page 24 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 If using the CR-80 card, push the slide bar to the RIGHT. From the Driver Printing Preferences, select the correct card size. Page 24 April 2014...

  • Page 25: Connecting The Printer Power

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Connecting the Printer power To connect power to the printer, follow this procedure. Note: Do not connect the printer’s USB cable until prompted during the printer driver installation. Step Procedure Plug the AC adapter power cable into the back of the printer. Plug the wall power cable into the AC power adapter.

  • Page 26: Print Driver Installation

    • Windows 8 32 bit and 64 bit For more information on supported operating systems, please visit the HID Global support page. Driver Installation Instructions Start the installation process by inserting the Driver CD into the computer; then, follow the Installaware Wizard screen prompts.

  • Page 27: Printer Preferences

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Printer Preferences This section provides an overview of the Printing Preferences tabs. Card The Card tab provides options that define the basic characteristics of a card - the size and orientation. The Card tab also provides access to helpful utilities and information: •...

  • Page 28: Card Size

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.1.1 Card Size The Card Size area includes the following fields: • • Standard card size – Select CR-80 or CR-79. • Measurement units – Select inches or mm (millimeters). Print Width – Displays width dimension of the card. •...

  • Page 29: Diagnostics

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.1.4 Diagnostics Click Diagnostics to access the Workbench 3 utility. See the Workbench 3 User Guide or Workbench 3 Help facility for more information. 4.1.5 Test Print Click Test Print to send one or more self-test prints to the printer. 4.1.6 Toolbox Click the Toolbox button for access to the following Toolbox options:...

  • Page 30: Configuration (Toolbox)

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Configuration (Toolbox) This option is used to show the currently installed Optional Printer features, Event Monitoring, to set the Printer Driver language and Printer Display language. 4.2.1 Set Language To switch between languages, select the preferred language, select OK twice and then open the driver in the preferred language.

  • Page 31: Calibrate Ribbon (Toolbox)

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Calibrate Ribbon (Toolbox) The Calibrate button sends the Calibrate Ribbon command to printer. Follow the procedure to setup the printer. Step Procedure Remove the ribbon cartridge from the printer. Close the printer’s front cover. Select the Calibrate Ribbon tab.

  • Page 32: Clean Printer (Toolbox)

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Clean Printer (Toolbox) The button for the Clean Printer tab is described below. Clean Button: Launches the cleaning routine. Follow the instruction on the page for setting up the Printer. Page 32 April 2014...

  • Page 33: Safety Messages (Review Carefully)

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.4.1 Safety Messages (Review Carefully) Symbol Critical Instructions for Safety Purposes Failure to follow these installation guidelines can result in death or serious Danger: injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the left).
  • Page 34 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Symbol Critical Instructions for Safety Purposes This device is electrostatically sensitive. It may be damaged if exposed to Caution: static electricity discharges. Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the left).

  • Page 35: Cleaning Kit

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.4.2 Cleaning Kit ESD : As with any electronic device, internal components of the printer, such as the printhead, may be damaged if exposed to static electrical discharges. To avoid potential damage, always wear an appropriate personal grounding device, such as a wrist strap (with integral resistor) connected to an ESD ground.

  • Page 36: Printhead Cleaning

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.4.3 Printhead Cleaning Caution: Turn OFF the printer and unplug the power cord from the printer. Attention: Éteignez l'imprimante et débranchez le cordon d'alimentation de l'imprimante. Step Procedure Remove the ribbon cartridge. Open the printhead cleaning swabs.
  • Page 37 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Use the cleaning card from the cleaning kit and remove the adhesive backing from both sides of the card. If your printer has a magnetic encoder installed, be sure to leave the small liner strip on top of the cleaning card in place.

  • Page 38: Cleaning The Printer's Exterior

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Select the Clean Printer tab. Click Clean. The printer pulls in the cleaning card. The printer performs the automated cleaning procedure. This procedure is designed to thoroughly clean the platen and the card feed rollers inside the printer.

  • Page 39: Advanced Settings (Toolbox)

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Advanced Settings (Toolbox) Use the Advanced Settings tab for adjusting the internal printer settings, which are customized for every printer at the factory and saved directly within the printer's memory. Note: You can select the Restore Defaults to restore the internal default settings. Settings enable users to change the values for firmware settings by clicking on the Current column.

  • Page 40: Overview Of Advanced Settings

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.5.1 Overview of Advanced Settings Setting Description Head Resistance This is factory set. If the main board or the Printhead is replaced then adjust this number. Locate the Printhead Setting Number on the bottom of the Printhead.
  • Page 41 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Setting Description Sleep Time The Sleep Time setting adjusts the number of minutes of inactivity before the Printer enters a low power sleep state. OLED Contrast Use this option to increase or decrease the contrast of the printer OLED (if applicable).
  • Page 42 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Setting Description Adjust the Write temperature for the rewriteable cards as needed. Write Heat Offset Increase the Current Setting to cause more heat to be used in the printing process of a rewritable card. Decrease the Current Setting to cause less heat to be used in the printing process of a rewritable card.
  • Page 43 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Setting Description This setting is a calibration driven value and should not be Head Queue Offset adjusted. If the printhead assembly is replaced then this value may need to be adjusted. This setting is factory set and should not be changed unless directed by a technician.

  • Page 44: Device Options

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Device Options Click Device Options to display the Supplies, Dual Sided and Options areas. Page 44 April 2014...

  • Page 45: Supplies

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.6.1 Supplies Click Automatically detect the installed Ribbon for every print job. to verify that the ribbon type selected matches the installed ribbon. The printer changes the ribbon type to the correct setting. The dialog indicates that the current setting has changed or that the current ribbon type is correct.

  • Page 46: Fluorescent Panels

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Write Only – Click to use rewritable cards. The default setup is for the printer to first erase the entire card and then write new information on the card. There is no option to select specific areas to erase. However, to print or erase a section, use the Overlay/Print Area tab.

  • Page 47: Creating A Custom Fluorescent Image Using The Ymcfko Ribbon

    Note: You can now print a unique fluorescent image, such as the card holder’s picture on each card. Asure ID Method: This method is described in the Asure ID Software User Guide. See the procedure relating to the Fluorescent Panel Ribbon. For more information about, please visit the HID Global support website.
  • Page 48 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Create the IMAGE in the actual size that you want it to appear on the card, and save it as a Grayscale or 1 - bit bmp file on the root c:\ directory. Do not put spaces in the file name.

  • Page 49: Image Color

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Image Color Use the Image Color tab to improve the quality of the image on the card. Image Color includes two areas, Image Quality and Heat. April 2014 Page 49...

  • Page 50: Image Quality

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.7.1 Image Quality The Image Quality area includes two fields, Color Matching and Resin Dither. Color Matching – Three options are available: None – Select: (a) if interested in print speed rather than print color (b) if color correcting an image that has been previously printed, or (c) if using third-party color matching software System Color Management –...

  • Page 51: Advanced Settings

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.7.4 Advanced Settings Click the Advanced Settings button to display the Advanced Image Color window. The Advanced Image Color window includes the Image Quality and Balance areas. Image Quality – Three options are available: Sharpness –...

  • Page 52: Image Calibrate

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Image Calibrate Use the Image Calibrate tab to control the position of the printable area in relation to the card. Use the Vertical and Horizontal image position controls to adjust the position of the overall print area to be precisely centered on a card.

  • Page 53: Magnetic Encoding

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Magnetic Encoding Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process. You can use these options only if the printer has an optional Magnetic Stripe Encoding Module installed.

  • Page 54: Iso Encoding

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.9.1.1 ISO Encoding You can change the encoding mode and coercivity setting or modify the ISO standards for Tracks 1, 2 and 3. This can be done by correctly modifying these Magnetic Encoding options. Window Tab Procedure If you select ISO Encoding, you send down a...

  • Page 55: Custom Encoding Or Raw Binary Encoding Mode

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Window Tab Procedure Select the Magnetic Track Selection option to specify which track is to be configured through the Magnetic Track Options. This applies if the application being used requires customization of the standard ISO encoding process. 4.9.1.2 Custom Encoding or Raw Binary Encoding Mode You can change the Magnetic Track options for Tracks 1, 2 and 3 when using the Custom Encoding...

  • Page 56: Magnetic Track Options

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Window TAB Procedure Reverse Bit Order is used to reverse the character bits and is used for the encryption of data in specific programs Add Leading Zeros is used to add a set number of leading zeros to the magnetic string in order to move the starting point of the encoded data in specific programs for encryption of data.

  • Page 57: Sending The Track Data

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.9.3.1 Sending the Track Data Magnetic track data is sent in the form of text strings from the application software to the Printer Driver. In order for the Printer Driver to differentiate between Magnetic Track data and the rest of the printable objects, specific characters must be added to the magnetic data to be encoded.
  • Page 58 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Table 1: Reviewing the ASCII Code and Character Table ASCII Character ASCII Character ASCII Character Code Code Code space < > Page 58 April 2014...

  • Page 59: Overlay / Print Area

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.10 Overlay / Print Area Use the Overlay / Print Area tab to control and customize where the Overlay (O) panel and/or the print area appear on the card. By default, this option is set to print and overlay the entire card. The orientation of the card display area is determined by the orientation specified in your template.
  • Page 60 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Omit Signature Area – Select this option to overlay and/or print only in the space outside the standard location of a signature panel. Page 60 April 2014...
  • Page 61 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 When you select an option, a default blacked area appears on the card design area grid. April 2014 Page 61...
  • Page 62 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Click and drag to enlarge the area and move it to the preferred location on the card. The size and coordinates of the area update in the number fields using the units you specify, inches or mm. Page 62 April 2014...

  • Page 63: Overlay / Print Area

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.10.2 Overlay / Print Area The Overlay / Print Area box includes several options: Defined Area – To define multiple areas, increase the count in the Defined Area field and repeat the overlay or print area definition steps.

  • Page 64: K Panel Resin

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.11 K Panel Resin Use this tab to control where the resin black (K) Panel of a full-color ribbon is printed. If a ribbon without a K resin panel is installed in your printer, these options are grayed out and unavailable. The orientation of the card display area is determined by the orientation specified in your template.

  • Page 65: Print All Black With K Panel

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.11.1 Print All Black with K Panel This area includes three options: Full Card – Select this option to overlay and/or print the entire card. Defined Area(s) – Select this option to overlay and/or print only in the selected and define area(s). Undefined Area(s) –...

  • Page 66: Defined Area

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.12 Defined Area The Defined Area option can be used with the K Panel Resin or the Overlay / Print Area tabs to define one or more specific areas. In the samples, the defined area is indicated by the dashed outline. Method for Defining a Single Area Step Procedure...

  • Page 67: Printer Info

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 4.13 Printer Info Use the options on this tab to view information about the medias installed on the printer: • Ribbon • Card Count • Printer Serial # • Firmware Version • Reorder Number April 2014 Page 67...

  • Page 68: System Overview - Troubleshooting

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 System Overview - Troubleshooting Sequence of Operations Knowing the sequence of the printer operation helps when troubleshooting the printer. Step Process File information is received from the PC. Printer compares the installed ribbon type stored in memory with the ribbon type command that was sent from the printer.

  • Page 69: Troubleshooting

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Troubleshooting Printer Error Buttons The DTC1250e and DTC4250e use button messages rather than a display message system. All Printers have two (2) buttons: ON/OFF Pause The display message system appears as a graphical message, for example: Step Procedure The ON/OFF (...

  • Page 70: Error Messages

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 6.1.1 Error Messages This section provides the troubleshooting table for the error message. The DTC4250e has a display that shows the printer error messages. When an error occurs in the printer, the PC shows the error message on screen with solutions. The display blinks in the location requiring attention.

  • Page 71: Troubleshooting With The Error Message Table

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 6.1.2 Troubleshooting with the Error Message Table Error Message Cause Solution The printhead lift has Reset the printer and try again. malfunctioned. If this problem persists, call for Head Move Error technical assistance. The printhead temperature Reset the printer and try again.
  • Page 72 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Error Message Cause Solution A card has become jammed in Clear any cards in the flippertable # 44 the printer’s flipper table. using the buttons to move the card Flipper Jam/ out. Resume printing. The flipper failed to position Home Error properly while aligning a card...
  • Page 73 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Error Message Cause Solution A card is jammed magnetic Clear any cards in the magnetic # 82 Mag Jam station station using the buttons to move the card out. Press the Pause button to continue. The print ribbon has run out.
  • Page 74 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Error Message Cause Solution The printer cannot locate the Ensure that the ribbon is not stuck to # 109 next ribbon panel in order to the card. # 113 release the ribbon from the Replace the ribbon.
  • Page 75 DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Error Message Cause Solution You are trying to send Ensure that no encoding data is being #202 encoding data, but the Printer sent with the print job and reprint the Encoder not is not configured with this card.

  • Page 76: Printer-Specific Tools (Dtc1250E, Dtc4250E)

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 6.1.3 Printer-Specific Tools (DTC1250e, DTC4250e) The status icons are as follows: This icon indicates that the print ribbon supply is low and will require replacement soon. The entire ribbon cartridge must be replaced. This icon indicates that the printer needs to be cleaned.

  • Page 77: Additional Printer Specific Tools

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 6.1.3.1 Additional Printer Specific Tools Label Description Info Printer Type Firmware Version IP Address Flipper Lamination Magnetics E-Card Password Card count Test Prints Color Photo: Select this choice to print a color card to test communication and integrity.

  • Page 78: Firmware Upgrades

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Firmware Upgrades Upgrade Information To upgrade the printer’s firmware, perform the following steps: 1. Run the FARGO Workbench Printer Utility. 2. If running FARGO Workbench Version 3 or greater: a. Choose the Update Manager Workbench Utility. b.

  • Page 79: Technical Support

    DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1 Technical Support This section provides you with an efficient, step-by-step procedure to be used when contacting HID Global Technical Support, as needed, for this card printer. Contact the HID Global Technical Support Group:...
  • Page 80 HID Regional Headquarters: North America and Corporate: +1 949 732 2000 (Toll Free: 1 800 237 7769) EMEA: +44 (0) 1440 714 850 Asia Pacific: +852 3160 9800 http://www.hidglobal.com/contact hidglobal.com Page 2 of 2 March 2014...

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