HID FARGO HDP5000 User Manual
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HID FARGO HDP5000 User Manual

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FARGO® HDP5000, HDP5600,
and HDPii Plus
H
D
IGH
EFINITION
U
G
SER
UIDE
L000950
Version: 4.0
February 2016
C
P
ARD
RINTER
/E
NCODER
hidglobal.com

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Summary of Contents for HID FARGO HDP5000

  • Page 1 FARGO® HDP5000, HDP5600, and HDPii Plus EFINITION RINTER NCODER UIDE L000950 Version: 4.0 February 2016 hidglobal.com...
  • Page 2 This document may not be reproduced, disseminated or republished in any form without the prior written permission of HID Global Corporation. Trademarks HID GLOBAL, HID, the HID logo, HDP, and FARGO, are the trademarks or registered trademarks of HID Global Corporation, or its licensors, in the U.S. and other countries. Contacts For additional offices around the world, see www.hidglobal.com corporate offices.

  • Page 3: Table Of Contents

    Contents Chapter 1: Specifications ........... . . 1-1 Regulatory Compliance .
  • Page 4 Page ii 3.7 K-Panel Resin Tab ............3-22 3.7.1 Click and Drag Capability .
  • Page 5 Page iii 9.2.2 Create Bitmap Image ..........9-4 9.2.3 Print Size .
  • Page 6 Page iv This page intentionally left blank. L000950, Version: 4.0 February 2016...

  • Page 7: Chapter 1: Specifications

    Chapter Specifications Regulatory Compliance The purpose of this section is to provide specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the HDP5000, HDP5600, and HDPii Plus Card Printer/Encoders. Agency Regulatory Compliance The Card Printer is listed under UL 60950-1 (2 edition) Information Technology Equipment File Number: E145118...

  • Page 8: United States

    Specifications Page 1-2 1.1.2 United States This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.

  • Page 9: Japan

    Page 1-3 Specifications 1.1.5 Japan この装置は総務省の型式指定を受けています。" ( 総務省指定番号は第 AC-12056 号です ) 本製品は電波を使用した RFID 機器の読み取り?書き込み装置です。 そのため使用する用途?場所によっては、医療機器に影響を与える恐れがあります 1.1.6 Korea 이 기기는 업무용 (A 급 ) 전자파 적합기기로서 판매자 또는 사용자는 이 점을 주의하시길 바라며 , 가정 외의 지 역에서 사용하는 것을 목적으로 . Safety Messages 1.2.1 Safety Messages - United States...

  • Page 10: Safety Messages - French Canada

    Specifications Page 1-4 1.2.2 Safety Messages - French Canada Symbole Instructions critiques visant la Sécurité Si ces directives ne sont pas suivies les résultats peuvent être des lésions corporelles ou la mort. Danger: Pour éviter des lésions corporelles ou la mort: •...

  • Page 11: Safety Messages - Taiwan

    Page 1-5 Specifications 1.2.3 Safety Messages - Taiwan 繁體中文 射頻發射及安全指令 安全訊息 （小心檢查） 重要的安全事項說明 標記 未按照說明安裝可能造成人員傷亡。 危險 在可能產生潛在安全問題的地方有警示標記。 （如左圖所示） 。 為了避免人員傷害，在進行有此警示標記的操作前，請先參考安全資訊提示。 為了避免人員傷害，在沒有特別說明的情況下，修理前請關掉電源開關。 此設備對靜電很敏感。如果受到靜電放電，設備會損壞。 在可能產生潛在靜電安全問題的地方有警示標記。 （如左圖所示） 。 小心 為了避免損壞設備，在進行有此警示標記的操作前，請先參考安全資訊提示。 為了避免損壞設備，在排放電路板和印刷頭聯合裝置裡面或附近的電線時，請注意觀察所有的靜 電放電設備。 為了避免損壞設備，請隨時佩戴合適的接地裝置 （比如：手腕上戴一個高品質的接地手腕帶以 免受到可能的傷害） 。 為了避免損壞設備，如果沒有特殊說明，在做任何修理前，請取下印表機上的色帶和卡。 為了避免損壞設備，在使用印表機之前，請摘下戒指和手上飾品，並仔細清洗手上的油脂。 February 2016 L000950, Version: 4.0...

  • Page 12: Safety Messages - China

    Specifications Page 1-6 1.2.4 Safety Messages - China 安全消息 （请仔细阅读） 符号 涉及安全的重要过程 危险 : 如果不遵循这些安装指南进行操作，可能会导致重伤，甚至死亡。 可能引发安全问题的信息由警告符号 （如左图所示）来表示。 为了确保人身安全，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。 为了确保人身安全，除非另有规定，否则在执行维修过程前，始终应断开电源。 此设备为静电敏感设备。如果暴露在静电电流下，可能会损坏设备。 可能引发静电安全问题的信息由警告符号 （如左图所示）来表示。 为了防止设备或介质受损，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。 小心 : 为了防止设备或介质受损，请在处理电路板和打印头部件中或附近的电缆时，遵守所有规定的静 电放电 (ESD) 过程。 为了防止设备或介质受损，请始终佩带适当的个人接地设备 （例如，已接地避免出现潜在损坏 的高质量腕带） 。 为了防止设备或介质受损，除非另有规定，否则在执行任何维修过程前，始终应将色带和证卡与 打印机分离。 为了防止设备或介质受损，在操作打印机前，请取下手指和手上的珠宝饰物，并将手上的油渍和 污渍彻底清洗干净。 仅适用于海拔 2000m 以下地区安全使用 Use only at altitudes not more than 2000m above sea level.

  • Page 13: Technical Specifications

    Page 1-7 Specifications Technical Specifications Component Description Card Cleaning Replaceable cleaning roller (included with each print Ribbon) • ABS • Laminated PVC • Mag Stripe cards • Optical Memory cards Card Materials and • PET Types • PETG • 100% Polycarbonate •...
  • Page 14 Specifications Page 1-8 Component Description USB 2.0 (high speed) Interface Ethernet with internal print server Interfacing information for E-card Options Clear Film, 1,500 prints Standard Holographic (500 prints) InTM Film Options Custom Holographic, special order (500 prints) High Durable Clear Film (1,000 prints) InTM Film Storage 77 °F (25 °C) or lower for no longer than 1.5 years.
  • Page 15 Page 1-9 Specifications Component Description Print Area Over-the-edge on CR-80 cards. Print Colors Up to 16.7 million and 56 shades per pixel Print Method HDP Dye-Sublimation/ Resin Thermal Transfer Print Head options: Note: Both Normal and Performance are 300 DPI in both the short and long dimensions of the card •...
  • Page 16 : 6 lbs. / 16.4 kg Printer + Dual-Sided Module + Dual-Sided Lam Module • Contactless Smart Card Encoder (HID iCLASS and MIFARE) • Contact Smart Card Encoder reads from and writes to all ISO7816-1 and 2 Single Wire Encryption...

  • Page 17: Chapter 2: Setup And Installation Procedures

    Chapter Setup and Installation Procedures Inspection – Card Printer While unpacking your Printer, inspect the carton to ensure that no damage has occurred during  shipping. Make sure that all supplied accessories are included with your unit. Reference the Card Printer Quick Start Guide for information on how to load the Print Ribbon, ...
  • Page 18 Setup and Installation Procedures Page 2-2 This page intentionally left blank. L000950, Version: 4.0 February 2016...

  • Page 19: Chapter 3: Printer Driver Operations

    Chapter Printer Driver Operations Card Tab Use the Card tab to select options for the card as well as diagnostics and calibration. February 2016 L000950, Version: 4.0...
  • Page 20 The following Card Type options are available: • Fargo UltraCard III (Default Card Type) • Fargo UltraCard Premium • Fargo Ultracard • HID Tech Card Composite • HID Tech Card PVC • Indala FlexISO – Standard (FPISO) • Indala FLexISO XT-Composite (FPIXT) •...

  • Page 21: General Card Information

    Page 3-3 Printer Driver Operations Field Definition Set the card orientation: Orientation Portrait: Sets the card to print in a vertical orientation. Landscape: Sets the card to print in a horizontal orientation. Copies Specifies the number of copies to be printed. Range is 10000 - 1. Click Diagnostics to launch the Workbench Printer Utility.

  • Page 22: Ultracard Stock

    Printer Driver Operations Page 3-4 3.1.1.4 UltraCard Stock Due to the importance of using high-quality blank cards, a factory-approved card stock called UltraCard™ is available and recommended for best results. UltraCard stock has a glossy PVC laminate on top and bottom and is optically inspected to provide the cleanest, most scratch and debris-reduced cards possible.

  • Page 23: Conducting The Tape Adhesion Test

    Page 3-5 Printer Driver Operations 3.1.1.6 Conducting the Tape Adhesion Test Since it can not be certain which transfer temperature and dwell times will work best with cards other than the recommended ones, it is important to conduct tape adhesion tests. The optimal transfer settings may vary from card type to card type.

  • Page 24: Printing On Alternate Card Stocks

    Printer Driver Operations Page 3-6 3. If the tape test indicates inadequate adhesion, increase the heat setting by 5 degrees, print another card and try the tape test again. • Once the temperature has been increased 4 times (20 degrees), reset temperature to default and increase the dwell time by 0.5 second.

  • Page 25: Device Options Tab

    Page 3-7 Printer Driver Operations Device Options Tab Use the Device Options tab to set the printing options. Field Description Automatically detect the installed Ribbon and Film for every print job This option will auto detect the consumables, which are the ribbon and film. Ribbon Type: Allows the selection of the ribbon type that is loaded in the printer.
  • Page 26 Printer Driver Operations Page 3-8 Field Description Note: The Dual Sided options will be grayed out if: • No Flipper is found. • The Print Both Sides option is unchecked. Print Both Sides: This option is used for cards printed on both sides. (A program with the ability to send 2 card images within the same document is required.) •...
  • Page 27 Page 3-9 Printer Driver Operations Field Description Enable Resin Scramble: Only ribbons with the K panel have this option available in the driver. This eliminates the personal data traceability on used ribbon panels and lowers the risk of identity theft. Encrypt Job Data: AES256 encryption protects the data passed from the computer to the printer.

  • Page 28: Image Color Tab

    Printer Driver Operations Page 3-10 When the Supplies option is selected, the following takes place: Ribbon Type and Film Type drop-down menus are inactivated and populated with values of installed supplies. Dual Sided and Options are set to defaults for detected supplies. If no printer is found or no ribbon is installed, the option is enabled.
  • Page 29 Page 3-11 Printer Driver Operations Field Description Color Matching: There are two selections for color matching in the drop-down list. • None: Select this option if color correcting the image for printing has already been done or if using third party color matching software. •...

  • Page 30: Advanced Image Color

    Printer Driver Operations Page 3-12 3.3.1 Advanced Image Color Select Advanced Settings on the Image Color tab. Field Description Sharpness: Default is 0%. Move the slider to the left for (-) for less, or move the slider to the right (+) for more sharpness of the printed image. Contrast: Default is 0%.

  • Page 31: February 2016 L000950, Version:

    Page 3-13 Printer Driver Operations The graphic to the right displays the results of the new settings. February 2016 L000950, Version: 4.0...

  • Page 32: Image Transfer Tab

    Printer Driver Operations Page 3-14 Image Transfer Tab Use this tab to adjust the Image Position, Transfer Dwell Time, and Transfer Temperature. Field Description Use the Image Position controls to position the image on a card. Adjust the image position values by clicking on the Vertical and Horizontal adjustment arrows.
  • Page 33 Page 3-15 Printer Driver Operations Field Description The following graphic represents how the printed image will move in relation to the fixed card position as positive and negative image values are entered. The maximum value for the vertical and horizontal adjustments is ±100 Pixels (10 Pixels = 0.03 [0.8mm]).

  • Page 34: Magnetic Encoding Tab

    Printer Driver Operations Page 3-16 Magnetic Encoding Tab The Magnetic Encoding tab contains options for controlling the magnetic stripe encoding process L000950, Version: 4.0 February 2016...
  • Page 35 Page 3-17 Printer Driver Operations Field Description Set the Encoding Mode and Coercivity or modify the ISO standards for Tracks 1, 2 and 3. • ISO Encoding: With this option a formatted set of characters is sent. The magnetic track tabs are inactive and display ISO defaults for each track. See Section 3.5.1: ISO Track Locations •...

  • Page 36: Iso Track Locations

    Printer Driver Operations Page 3-18 3.5.1 ISO Track Locations The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. 3.5.1.1 Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the printer driver.
  • Page 37 Page 3-19 Printer Driver Operations Reviewing the Sample String Track 1: ~1%JULIEANDERSON^1234567890? Track 2: ~2;1234567890987654321? Track 3: ~3;1234567890987654321? Start Field Maximum Number of Track Valid Characters Sentinel Sentinel Separator Characters Track 1 ASCII 32-95 (See the table) Track 2 ASCII 48-63 (See the table) Track 3 ASCII 48-63 (See the table) ASCII Code and Character Table...

  • Page 38: Lamination Tab

    Printer Driver Operations Page 3-20 Lamination Tab Note: When no laminator is detected, the Lamination tab is active but all functions are disabled. The card lamination module will accept either of the following: • Thermal Transfer Film: The thermal transfer film overlaminate is a relatively thin material which covers a card edge-to-edge and provides a medium level of card durability and security.
  • Page 39 Page 3-21 Printer Driver Operations Group or Field Description Transfer Dwell Time: Adjust this control for the through-put speed of a card in seconds Lamination Speed per inch. Range is 5.5 to 0.8 seconds, with a default of 2 seconds. To specify the side(s) of the card to laminate select: •...

  • Page 40: K-Panel Resin Tab

    Printer Driver Operations Page 3-22 K-Panel Resin Tab Use this tab to control where the resin black (K) panel of a full-color ribbon is printed. If printing with a ribbon type that does not have a K-Panel, such as the YMC ribbon type, all K-Panel Resin options will be disabled.
  • Page 41 Page 3-23 Printer Driver Operations Field Description Full Card: Select this option to print the resin black for all black found within all areas of the image. Defined Area(s): Select this option to print the resin black for all black found only in an area or areas defined.

  • Page 42: Click And Drag Capability

    Printer Driver Operations Page 3-24 3.7.1 Click and Drag Capability Click and drag the corners and the sides of an area to change size and location of area. The horizontal, vertical, and X, Y coordinates update accordingly. 3.7.2 Five Areas Added Example Up to five areas can be added for the K-Panel.

  • Page 43: Inhibit Panel Tab

    Page 3-25 Printer Driver Operations Inhibit Panel Tab This panel is used with ribbons that have the “I” designation (YMCKI, YMCKIKI and YMCIKH) to define areas on the surface of the card, where the transfer of InTM Film to the card surface is prevented. Examples of where this panel has potential use are to ensure signature panels, security holograms or pre-printed graphics are not covered or obscured by print images or transfer of InTM Film.
  • Page 44 Printer Driver Operations Page 3-26 All default areas displayed can be changed by the click and drag method. See Click and Drag Capability. For additional information see Chapter 9: Inhibit Panel Usage. L000950, Version: 4.0 February 2016...

  • Page 45: Supplies Tab

    Page 3-27 Printer Driver Operations Supplies Tab Use the options on this tab to view information about the printer Ribbon, Film, Laminate (Cartridge 1), and Laminate (Cartridge 2). Field Description Indicates the Type, Reorder Number and remaining level. Ribbon Indicates the Type, Reorder Number and remaining level. Film Indicates the Type, Reorder Number and remaining level of cartridge 1.
  • Page 46 Printer Driver Operations Page 3-28 L000950, Version: 4.0 February 2016...

  • Page 47: Chapter 4: Toolbox

    Chapter ToolBox Overview The ToolBox options are accessed from the Card Printer Printing Preferences > Card tab > ToolBox. February 2016 L000950, Version: 4.0...

  • Page 48: Configuration Tab

    ToolBox Page 4-2 Configuration Tab The Configuration tab allows the user to set the following options. Field Description Automatically Detect Features that are Installed in your Printer. If selected the driver retrieves the installed printer features information from the firmware and automatically checks the appropriate options. The features are Optional Printer read-only and cannot be updated.

  • Page 49: Calibrate Laminator Tab

    Page 4-3 ToolBox Field Description If additional languages are available, the user can select the language the printer will display on the LCD. Selections are: • Arabic • Indonesian Set Language • Chinese • Italian • English • Japanese • French •...

  • Page 50: Calibrate Film Tab

    ToolBox Page 4-4 Calibrate Film Tab The Calibrate Film option sends the calibrate film command to printer. Follow the instructions on the page for calibration of the film sensor. Calibrate Ribbon Tab The Calibrate Ribbon options sends the calibrate ribbon command to printer. Follow the instructions on the page for calibration of the ribbon sensor.

  • Page 51: Clean Printer Tab

    Page 4-5 ToolBox Clean Printer Tab Follow the instructions on the page for cleaning the printer. The cleaning routine will begin after all current print jobs have completed. February 2016 L000950, Version: 4.0...

  • Page 52: Advanced Settings Tab

    ToolBox Page 4-6 Advanced Settings Tab Use the Advanced Settings tab for adjusting the internal printer settings. These settings have been customized for every printer at the factory. Note: Any changes affect settings for the firmware. Field Description Setting This column displays label for each setting. Default This column displays default value for setting.

  • Page 53: Settings Information

    Page 4-7 ToolBox 4.7.1 Settings Information Setting Description This is factory set. If the main board or the printhead is replaced then Head Resistance adjust this number. Locate the Printhead Setting Number on the bottom of the printhead. The number reads R=XXXX. Print the alignment card self-test.
  • Page 54 ToolBox Page 4-8 Setting Description Use this option to set the overall darkness of the printed image by increasing or decreasing the amount of heat the printhead uses while printing. Image Darkness Use the up/down arrows to increase or decrease the amount of heat. Important: If the value is set too high, the ribbon may jam or break Print the alignment card self-test.
  • Page 55 Page 4-9 ToolBox Field Description This option is only for the built-in magnetic stripe encoder. Use this option to shift the starting point of where the printer will begin encoding the magnetic track data on a card's magnetic stripe. When adjusting this value, keep in mind that a card and its magnetic stripe will always remain in the same relative position as the card travels through the printer.
  • Page 56 ToolBox Page 4-10 Setting Description Print the alignment card self-test. Transfer Top of Form (TOF) Adjust the Transfer TOF until the TOF zero line is located on the edge of the card. Transfer TOF Zero Line Print the alignment card self-test. Setting the Transfer EOF to a positive number will cause the image length Transfer End of Form (EOF) to grow.
  • Page 57 Page 4-11 ToolBox Setting Description Both the printer itself and the printer’s software driver control the built-in transfer roller. To change the temperature of the transfer roller, adjust its temperature through the image transfer tab within the printer driver setup window. Once adjusted, the new temperature settings will be sent down with the next print job along with the rest of the printer driver information.
  • Page 58 ToolBox Page 4-12 Setting Description Important: The film drive sets the baseline for the film tension and should not be adjusted by the reseller or the end user. Film Print Take-up Tension Note: Adjustments moderately change the image length. Ribbon Film Increased Setting= Takeup...
  • Page 59 Page 4-13 ToolBox Setting Description • Negative adjustments can cause card jams. Film Take-up Transfer • Positive adjustments can help stop jamming. Tension Note: Adjustments affect flash and smudge. Transfer Direction Increased Setting= High Tension Film Decreased Setting = Takeup Low Tension Increased Setting= Film...
  • Page 60 ToolBox Page 4-14 Setting Description This adjustment changes the cleaning rate from 3000 to whatever the new Cleaning Rate setting is. This controls the speed of the transfer roller cooling fan during the printing process. Film Print Cooling Level This setting should normally be off, but can be turned on to help with splotchy color areas on the image.
  • Page 61 Page 4-15 ToolBox Setting Description This option changes the distance a card backs up after lamination pressure is Lamination Card Backup first applied. Lamination Card Length This option dictates card length and should not be adjusted. This option adjust the fan speed level to replicate printer fan speed control. •...

  • Page 62: Value Outside The Range Error Message

    ToolBox Page 4-16 Setting Description This setting corrects for motor speed variation of the film take-up motor. The range is -20 to +20. Film Factory Take-up The larger the value the faster the motor goes. Note: This is a factory setting, the user should never adjust this. This setting corrects for motor speed variation of the film take-up motor.

  • Page 63: Chapter 5: Troubleshooting

    This standard mode of identifying the problem and its solution should provide an efficient method of troubleshooting this printer. • If you encounter problems beyond the capabilities of these two error message tables, visit the HID Global website. February 2016 L000950, Version: 4.0...

  • Page 64: How To Use The Lcd Error Message Table

    Troubleshooting Page 5-2 5.1.1 How to use the LCD Error Message Table The PC Error Message in Column 1 (LCD Error Message) provides the Lower Left Corner Number. This number identifies the PC Error Message screenshot with its respective LCD Error Message. •...

  • Page 65: Troubleshooting - Lcd And Printer Error Message Tables

    Page 5-3 Troubleshooting Troubleshooting - LCD and Printer Error Message Tables The LCD display shows the current status of the printer. Refer to the cause and solution tables in this section for all possible LCD messages. If problems are encounter beyond the capabilities of these two error message tables, contact http://www.hidglobal.com/customer-service 5.2.1 Troubleshooting with the LCD Error Message Table...
  • Page 66 Troubleshooting Page 5-4 LCD Error Message Cause Solution Reset the Printer and try again. If this E-Card Startup Error A problem was detected during problem persists, call for technical Printer start-up. (PC Error Message No. 141) assistance. EEPROM Corrupt If changes were made, then go into the EEPROM restored with factory default setting values and reset these (PC Error Message No.
  • Page 67 Page 5-5 Troubleshooting LCD Error Message Cause Solution Open the Printer's Flipping Module Cover. Clear any cards in the Flipping Module by opening the Printers Cover and using the Forward and/or Back buttons located on the Printer’s Front Cover. Flipper Jam A card is jammed in the card flipping area of the Printer.
  • Page 68 Troubleshooting Page 5-6 LCD Error Message Cause Solution Reset the Printer and try again. Job Data Error The print data sent to the Printer is If this problem persists, call for corrupt or has been interrupted. (PC Error Message No. 106) technical assistance.
  • Page 69 Page 5-7 Troubleshooting LCD Error Message Cause Solution Laminate 1 Jam A Jam occurred with the Laminator Open Lam cover and clear the material in Cartridge 1. obstruction (PC Error Message No. 229) Laminate 1 Low The material is getting low in Make sure more is on hand for when it Lamination Cartridge 1.
  • Page 70 Troubleshooting Page 5-8 LCD Error Message Cause Solution Verify the Printer has flipper capabilities through the LCD Menu. If Flipper capabilities are present, ensure that the Print Both Sides option No Flip Module Two-sided job sent to a one-sided in the Driver is set correctly. Printer.
  • Page 71 Page 5-9 Troubleshooting LCD Error Message Cause Solution Verify the correct Ribbon is installed in Remove Ribbon the Ribbon Cartridge. The print Ribbon is not installed properly or has been damaged. (PC Error Message No. 139) Remove it and replace it with the correct Ribbon.
  • Page 72 Troubleshooting Page 5-10 LCD Error Message Cause Solution Utility Error See the Communication Errors Command resulted in an error. section. (PC Error Message No. 129) Reset the Printer and try again. Waiting for Data The Printer has stopped receiving If this problem persists, call for data from the PC.

  • Page 73: Troubleshooting The Printer Error Message Table

    Page 5-11 Troubleshooting Troubleshooting the Printer Error Message Table Printer Error Message Cause Solution A general Printer error has General Error Press Cancel on the printer or click Cancel Print. occurred. Check Printer for a card or other obstruction, The Printer is unable to find the remove the card and cancel the print by pressing Card Not Found card.
  • Page 74 Troubleshooting Page 5-12 Printer Error Message Cause Solution Open the Printer’s Front Cover and the Flipper Module Cover. Clear any cards in the Flipper Table by using the Forward and/or Back buttons located on the Printer's LCD display. A Card has become jammed in Card Jam (Flipper) Close the Printer’s Front Cover.
  • Page 75 Page 5-13 Troubleshooting Printer Error Message Cause Solution Verify the Printer has flipper capabilities by way of the LCD Menu. If Flipper capabilities are present, ensure that the Print Both Sides option in the driver is set correctly. The Printer does not have No Flipper Press the Resume button on the Printer’s Front flipping capabilities.
  • Page 76 Troubleshooting Page 5-14 Printer Error Message Cause Solution Open the Printer’s Cover and remove the Print Ribbon. Check the Ribbon and see if it is broken. If the Print Ribbon is not broken, re-install the Print Ribbon, close the Printer’s Cover and press the Resume button on the Printer to continue printing.
  • Page 77 Page 5-15 Troubleshooting Printer Error Message Cause Solution The Headlift Sensor is not Reboot the Printer by cycling power. Headlift Error detecting movement from the To cancel, press the Cancel Print button. Headlift Cam. Press OK to enter another password. The Password entered is not a Invalid Password valid password.
  • Page 78 Troubleshooting Page 5-16 Printer Error Message Cause Solution The printer has determined that one or both overlaminate films have either jammed or broken. Open the Laminator Cover and remove the Laminator Cartridge(s). If overlaminate is jammed, remove jam and tighten the material. Clear any cards in the printer by using the Forward and/or Back buttons located on the Printer's LCD display.
  • Page 79 Page 5-17 Troubleshooting Printer Error Message Cause Solution A non-SecureMark Film is installed in a SecureMark Printer. The Print Film installed does not Replace with the appropriate SecureMark Film and Invalid Laminator Film match the SecureMark press the Resume button on the Printer to continue Installed configuration of the printer.

  • Page 80: Resolving Communication Errors

    Troubleshooting Page 5-18 Resolving Communication Errors Symptom(s) include incorrect output, communications error on PC or printer, stalling, no response from printer, no job printed, “paper out” error. Confirm that the system meets the minimum requirements: • IBM-PC or compatible • Windows XP, Windows Vista, Windows 7, Windows 2008, Pentium™...

  • Page 81: Chapter 6: Card Lamination Module

    Chapter Card Lamination Module The Printer supports the attachment of an optional Card Lamination Module. Select Printer Models Support for the attachment of an optional Card Lamination Module. This Module can be ordered pre-installed or separate as a field upgradeable Module. Once attached, the Card Lamination Module allows you to apply certified overlaminates for more secure, tamper-resistant cards.
  • Page 82 Card Lamination Module Page 6-2 2. Print a test card to see if the Lamination needs to be adjusted. Turn the knob to the right (the negative sign) to move the patch toward the front edge of  the Lamination Module. Turn the knob to the left (the positive sign) to move the patch toward the back edge of the lamination module.

  • Page 83: Chapter 7: Workbench Printer Utility

    Chapter Workbench Printer Utility See the Workbench Printer Utility Help for additional information. Access the Workbench Printer Utility To access the Workbench Printer Utility, click the Diagnostics button to access the Workbench Printer Utility. February 2016 L000950, Version: 4.0...
  • Page 84 Workbench Printer Utility Page 7-2 The Workbench Printer Utility opens. This document does not cover the Workbench utility, for detailed information locate the Workbench Printer Utility User Guide on CD provided with your printer. L000950, Version: 4.0 February 2016...

  • Page 85: Chapter 8: Fluorescent Panel Usage

    Chapter Fluorescent Panel Usage The YMCFK ribbon is an economical way to add a fully customizable, incremental level of security to photo identification cards. This process allows the user to configure the data that is printed with the fluorescent panel of an YMCFK Ribbon. Any software program may be used to print the special florescent panel of the ribbon to a card once the driver and Workbench are set up correctly.

  • Page 86: Configuring Fluorescent Data (F-Panel For Ymcfk Ribbon) Using Workbench

    Fluorescent Panel Usage Page 8-2 Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using Workbench Verify that the latest version of Workbench is installed. click on on the Card tab of the printing preferences to 2. To access Workbench Diagnostics bring up the FARGO Workbench Printer Utility 3.
  • Page 87 Page 8-3 Fluorescent Panel Usage 5. Select the option for whichever side, or both, the secure image should be on. 6. Click Secure ID. Click the template, and drag a box onto it. The text Secure ID will display where the box was drawn.
  • Page 88 Fluorescent Panel Usage Page 8-4 9. Selecting Logo or Text will allow the user to place either of these on the card front or back. Logo Image 10. Right-click on any of these noted items to display the related options. L000950, Version: 4.0 February 2016...

  • Page 89: February 2016 L000950, Version:

    Page 8-5 Fluorescent Panel Usage 11. To select a logo: a. Right-click on the logo square. b. From the popup menu, Select Logo File. c. Browse to the logo file, and select the file to place on the card. d. Select Fit to Frame to size the image to fit the logo box. Logo fitted into logo frame.
  • Page 90 Fluorescent Panel Usage Page 8-6 12. To insert text: a. Double-click on Text Item. b. Type the required text. If, at this point the user right-clicks the text, a popup menu with options will display. L000950, Version: 4.0 February 2016...
  • Page 91 Page 8-7 Fluorescent Panel Usage c. If the text has been placed on the template, and the user right-clicks the text, other options, including the ability to change the font, will display. 13. When completed with the template layout, click the Save Security Imaging Settings option. February 2016 L000950, Version: 4.0...
  • Page 92 Fluorescent Panel Usage Page 8-8 14. Close Workbench. Note: Any software program file printed with the YMCFK ribbon installed into the printer will print this design with the F-panel of the ribbon. It will print the same file each time unless a new template is recreated.

  • Page 93: Configuring Fluorescent Data (F-Panel For Ymcfk Ribbon) Using The Application

    Page 8-9 Fluorescent Panel Usage Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the Application This process creates a fluorescent image on the card using a simple text string command in the badge application. 8.2.1 Creating Fluorescent Text Create a new text box in the badge application. 2.
  • Page 94 Fluorescent Panel Usage Page 8-10 5. Set up the printer driver preferences. For instructions on this, see Chapter 3: Printer Driver Operations. 6. Set the ribbon for YMCFK on the Device Options tab of the printing preferences. Note: The auto detect button may also be used if the F-panel ribbon is currently installed. In this same tab, check Dual Pass if the F-panel should print on a separate panel of film from the YMC image.

  • Page 95: Chapter 9: Inhibit Panel Usage

    Chapter Inhibit Panel Usage With Workbench, an area can be configure that will not have ink or film applied to, when using the YMCKI ribbon (the I in the ribbon stands for inhibit). In addition, writing only to a specific area on the card, such as an existing signature area, can be completed.

  • Page 96: Configuring Inhibit Panel (I-Panel For Ymcki Ribbon) Using Workbench

    Inhibit Panel Usage Page 9-2 Configuring Inhibit Panel (I-Panel for YMCKI Ribbon) using Workbench Verify that the latest version of Workbench is installed. 2. To access Workbench click on Diagnostics on the Card tab of the printing preferences to bring up Workbench.
  • Page 97 Page 9-3 Inhibit Panel Usage 8. Right-click on the logo rectangle to bring up additional options. 9. To select a logo: a. Select logo file. b. Find the source of the logo to place on the card. Note: Fit to Frame will size the image to fit the box.

  • Page 98: Using Inhibit Panel With An Application

    Inhibit Panel Usage Page 9-4 Using Inhibit Panel with an Application Some applications can utilize the inhibit panel by using text objects containing a ~i within the print job itself. The ~i is followed by the file path and file name of a bitmap file, which is merged when the job is printed.

  • Page 99: Troubleshooting The Inhibit Panel

    Page 9-5 Inhibit Panel Usage 9.2.4 Troubleshooting the Inhibit Panel If there is trouble getting the inhibit panel to produce the expected results, verify the following information. • A lower case is used (‘~i’, instead of an upper case ‘~I’). Some applications have an auto-correct feature that will change the case on the small ‘i’.
  • Page 100 Inhibit Panel Usage Page 9-6 This page intentionally left blank. L000950, Version: 4.0 February 2016...

  • Page 101: Chapter 10: Firmware Upgrades

    Chapter Firmware Upgrades 10.1 Upgrade Information To upgrade the printer’s firmware, perform the following steps: Run the FARGO Workbench Card Printer Utility. 2. If running FARGO Workbench Version 3 or greater: a. Select the Update Manager utility. b. Select the printer(s) to update. c.
  • Page 102 Firmware Upgrades Page 10-2 If running a FARGO Workbench release prior to Version 3: a. Select the Application Menu at the upper left and select Upgrade Firmware. b. Enter the firmware file name or click Browse to find and select the latest firmware file (FRW-00373_DTC100_v2.3.3.20.frm).

  • Page 103: Appendix A: Hdpii Plus

    To prevent unauthorized removal of the HDPii, attach an industry standard security cable to an immovable object and then lock the cable to the Security Lock Slot. Note: HID Global does not sell any type of locking device, but provides this feature for your added security.

  • Page 104: A.2 Cleaning The Magnetic Encoder: Hdpii Output Module

    Page A-2 HDPii Plus A.2 Cleaning the Magnetic Encoder: HDPii Output Module 1. Open the front cover of the Output Module. Unlock and open the Top cover. 2. Use the Long Alcohol soaked cleaning card. Remove from package. Work quickly as this will dry out.
  • Page 105 HDPii Plus Page A-3 4. Insert the cleaning card into the flipper table slot at a slight angle. 5. Use the OLED Forward and Back buttons to move the card back and forth. February 2016 L000950, Version: 4.0...
  • Page 106 Page A-4 HDPii Plus L000950, Version: 4.0 February 2016...

  • Page 107: Revision History

    Page i Revision History Date Description Version February 2016 Added 600 DPI Print Head option. New Inhibit Panel functionality and updated Advanced Settings section. July 2013 French translations added for agencies and safety. December 2012 Combined HDP5000 & HDPii Plus User Guide, adding new functionality. HDP5000 High Definition Card Printer/Encoder User Guide.
  • Page 108 hidglobal.com...

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