Section 17: Hid Global Technical Support; Contacting Technical Support - HID HDP5000 User Manual

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Section 17: HID Global Technical Support

The purpose of this section to provide the User with an efficient, step-by-step procedure to
be used when contacting Fargo Technical Support as needed for the HDP5000.

Contacting Technical Support

Step Procedure
1 Read the suggested Sections of the Technical Service and Maintenance
Manual in order to troubleshoot the Card Printer.
As needed, contact the Fargo Technical Support Group by phone at
(866) 607-7339 #6 or by fax at (952) 946-8492 for additional, technical
assistance.
OR
Contact Technical Support via the Web:
www.hidglobal.com
2 Position a phone near the Printer and Computer so the technicians can
troubleshoot the Printer(s) with efficiency.
3 Please have a self-test and a sample card ready when calling HIDGlobal
Technical Support.
HDP5000 High Definition Card Printer/Encoder User Guide
HID Global Corporation
L000950 Rev 1.8 347