Error Messages; Troubleshooting With The Error Message Table - HID FARGO DTC 5500LMX User Manual

Page 5-3
5.2.2

Error Messages

When an error occurs in the printer, the PC shows the error message on screen with solutions.
The display blinks in the location requiring attention. Locations can include the printer, input hopper,
magnetic encoder, rotator, flipper, laminator flipper, card path, ribbon, and data/communication
device error.
Each table uses a 3-column presentation to display a specific or printer error message, its cause and
its solution.
This format allows the troubleshooter to identify the error and its cause, and then perform the
procedure provided in the solution column.
This standard mode of identifying the problem and its solution should provide an efficient method
of troubleshooting this printer.
If you encounter problems beyond the capabilities of this error message table, you should contact
Technical Support.
Example of an Error Message:
Error Message
# 81
Unable to Feed
5.2.3

Troubleshooting with the Error Message Table

Error Message Cause
# 2
The printhead lift has
malfunctioned.
Head Move Error
The printhead temperature sensor
is not functioning or is not
# 8
connected properly.
Head Sensor Error
Or, the printhead is not cooling
properly.
An unspecified system error has
# 9
been detected by the printer
Reboot Required
firmware.
# 25
No ribbon is installed in the
Ribbon not
printer.
Installed
May 2017
Cause
The printer is unable to
feed a card from the input
card hopper.
Troubleshooting
Solution
Check the following, then press the Pause button to
continue.
Verify the card thickness setting is set to the thickness of
your cards.
Verify the Cleaning roller is properly installed on the
Ribbon.
Check for card slippage. If necessary, run the Printer
cleaning routine.
Verify that your cards are within the accepted card size
range.
Verify the cards are not sticking together.
Solution
Reset the printer and try again.
If this problem persists, call for technical assistance.
Reset the printer and try again.
If the problem persists, call for technical assistance.
Reset the printer and try again.
If this problem persists, call for technical assistance.
Install a ribbon and retry.
PLT-02496, Version: 1.2