HID HDP5000 User Manual page 179

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Troubleshooting with the Printer Error Message Table
Printer Error
Message
Ribbon Miscue
Ribbon Sensor Error The Printer cannot find
HDP5000 High Definition Card Printer/Encoder User Guide
Cause
A Ribbon Miscue has
been detected inside the
Printer.
the next panel on the Print
Ribbon.
HID Global Corporation
Solution
Open the Printer's Cover and
remove the Print Ribbon. Check the
Ribbon and see if it is broken.
a. If the Print Ribbon is not broken,
re-install the Print Ribbon, close
the Printer's Cover and press
the Resume button on the
Printer to continue printing.
b. If the Print Ribbon is broken,
tape the ends of the Print
Ribbon together and wind any
excess onto the Take-up Spool.
Re-install the Print Ribbon, close
the Printer's Cover and press
the Resume button on the
Printer to continue printing.
c. To cancel the print, press the
Cancel Print button on the
Driver's display dialog or the
Cancel button on the printer.
Recalibrate the Ribbon Sensor
using the Calibrate Ribbon Tab
within the Toolbox.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button on the Printer's LCD
display.
L000950 Rev 1.8 179