Troubleshooting With The Error Message Table - HID Fargo DTC5500LMX User Manual

5.2.3

Troubleshooting with the Error Message Table

Error Message
# 2
Head Move Error
# 8
Head Sensor Error
# 9
Reboot Required
# 25
Ribbon not
Installed
# 30
Mag Verify Error
# 31
No Mag Module
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read
Error
# 44
Flipper Jam/
Home Error
# 45
No Flip Module
installed
# 60
Laminator
Calibration Fail
PLT-02496, Version: 1.0
Troubleshooting
Cause
The printhead lift has
malfunctioned.
The printhead temperature sensor
is not functioning or is not
connected properly.
Or, the printhead is not cooling
properly.
An unspecified system error has
been detected by the printer
firmware.
No ribbon is installed in the
printer.
Magnetic encoding verification
has failed.
The printer is not configured with
the encoder data type that you
are trying to send.
EEPROM is restored with factory
default values.
A card has become jammed in the
printer's flipper table.
The flipper failed to position
properly while aligning a card or
flipping a card.
Request to print on 2
card, but no flipper is installed.
LED calibration error occurred.
Solution
Reset the printer and try again.
If this problem persists, call for technical
assistance.
Reset the printer and try again.
If the problem persists, call for technical
assistance.
Reset the printer and try again.
If this problem persists, call for technical
assistance.
Install a ribbon and retry.
Try encoding with a different card.
Verify cards have the magnetic stripe.
Replace the magnetic encoding module.
Ensure that no encoding data is being sent with
the print job and reprint the card.
Install a magnetic encoding module.
If changes were made in the Advanced Settings
tab in the printer driver, click the Default button to
reset these numbers.
Reset the printer and try again. If this problem
persists, call for technical assistance.
Clear any cards in the flipper table using the
buttons to move the card out. Resume printing.
The flipper table should be level when the printer
is powered up. If the flipper Table is at an angle,
open the card output door and manually level it.
Then cycle the printer power to reset.
Reset the printer and retry. If problem persists call
for technical assistance.
If a Flipper Module is present, ensure that the Print
nd
Both Sides option in the printer driver is set
side of
correctly.
Install a flipper module.
Try again.
Page 5-4
November 2015