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HID HDP5000 User Manual

High definition card printer/encoder
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15370 Barranca Pkwy
Irvine, CA 92618-3106
HDP5000 & HDPii Plus
High Definition Card Printer/Encoder
USER GUIDE
L000950 Rev 3.0
July 2013
© 2012, 2013 HID Global Corporation. All rights reserved

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Taner
April 30, 2025

Unable to read settings from the printer ve error 91 Ribbon out reboot required hatası

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1 comments:
Mr. Anderson
May 16, 2025

Error 91 "Ribbon Out Reboot Required" for the HID HDP5000 printer means that the print ribbon has run out and the printer needs to be rebooted before printing can continue. To resolve this, install a new ribbon and restart the printer.

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Summary of Contents for HID HDP5000

  • Page 1 15370 Barranca Pkwy Irvine, CA 92618-3106 HDP5000 & HDPii Plus High Definition Card Printer/Encoder USER GUIDE L000950 Rev 3.0 July 2013 © 2012, 2013 HID Global Corporation. All rights reserved...

  • Page 2: Revision History

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Trademarks HID GLOBAL, HID, the HID logo, iCLASS and SIO are the trademarks or registered trademarks of HID Global Corporation, or its licensors, in the U.S. and other countries. Revision History...

  • Page 3: Table Of Contents

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Contents Specifications ..........................5 Regulatory Compliance ...................... 5 Safety Messages (review carefully) ..................7 Technical Specifications ..................... 9 Setup and Installation Procedures ..................... 13 Inspection – Card Printer ....................13 Printer Driver Operations ......................
  • Page 4 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 10.1 Performing the Firmware Updates ..................97 Appendix A: HDPii plus ......................99 11.1 Accessory Procedures - Using the Security Lock Slot ............99 List of Figures Figure 1 - Card ............................14 Figure 2 - Clean Printer ..........................

  • Page 5: Specifications

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Specifications The purpose of this section is to provide you with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the HDPii Plus and HDP5000 Card Printer.
  • Page 6 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 7: Safety Messages (Review Carefully)

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Failure to follow these guidelines results in personal injury or death. To prevent personal injury or death: • Reference the following safety messages before performing an operation.
  • Page 8 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 1.2.1 Taiwan 繁體中文 射頻發射及安全指令 安全訊息（小心檢查） 標記 重要的安全事項說明 危險： 未按照說明安裝可能造成人員傷亡。 在可能產生潛在安全問題的地方有警示標記。 （如左圖所示）。 為了避免人員傷害，在進行有此警示標記的操作前，請先參考安全資訊提示。 為了避免人員傷害，在沒有特別說明的情況下，修理前請關掉電源開關。 小心： 此設備對靜電很敏感。如果受到靜電放電，設備會損壞。 在可能產生潛在靜電安全問題的地方有警示標記。 （如左圖所示）。 為了避免損壞設備，在進行有此警示標記的操作前，請先參考安全資訊提示。 為了避免損壞設備，在排放電路板和印刷頭聯合裝置裡面或附近的電線時，請注意觀察所 有的靜電放電設備。 為了避免損壞設備，請隨時佩戴合適的接地裝置（比如：手腕上戴一個高品質的接地手腕 帶以免受到可能的傷害）。 為了避免損壞設備，如果沒有特殊說明，在做任何修理前，請取下印表機上的色帶和卡。 為了避免損壞設備，在使用印表機之前，請摘下戒指和手上飾品，並仔細清洗手上的油脂 。 1.2.2 China 安全消息（请仔细阅读） 符号 涉及安全的重要过程...

  • Page 9: Technical Specifications

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 仅适用于海拔2000m 以下地区安全使用 Use only at altitudes not more than 2000m above sea level. 仅适用于非热带气候条件下安全使用 Use only in non-tropical conditions. 环境保护(中国-RoHS) 环保使用期是基于本产品用于办公环境。 Environmental Protection Use Period is based on the product being used in an office environment.
  • Page 10 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Term Description Dimensions Printer: 11.50"H x 12.25"W x 9.25"D / 292mmH x 313mmW x 235mmD Printer + Dual-Sided Module: 11.50"H x 17.50"W x 9.25"D / 292mmH x 445mmW x 235mmD Printer + Single-Sided Lam Module: 12.75"H x 25"W x 9.25"D /...
  • Page 11 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Term Description Locks Hardware locks are a optional feature. • Mechanical and key locks are used to secure the doors on the input card cartridges, the access door to the printer, the access door to the Laminator and the output card Hopper.
  • Page 12 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Term Description Print Ribbon Options (Prints or Images): • YMC, 750 prints • YMCK* 500 prints • YMCKK* 500 prints • YMCKH* 500 prints • YMCFK, 500 prints • YMCKI, 500 prints •...

  • Page 13: Setup And Installation Procedures

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Term Description Software Drivers 32 bit support for: • Windows XP • Server 2003 32 and 64 bit support for: • Vista • Server 2008 • Windows 7 • Windows 8 64 bit support for: •...

  • Page 14: Printer Driver Operations

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Printer Driver Operations Using the Card tab HDP5000 Only Figure 1 - Card 3.1.1 Selecting the Card Size Step Procedure Select the Card Size option: • CR-80: This selection is the default form size for the printer. This will print a 2.125 X 3.374 image including a .04 over-bleed on each of the 4 sides making the overall form size 2.204 X...

  • Page 15: Selecting The Card Type

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.1.2 Selecting the Card Type From the Card Type dropdown list, select the desired Card Type according to the composition of the card stock. Step Procedure You have these selections (to choose from) Normal print mode: •...

  • Page 16: Setting The Orientation

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.1.3 Setting the Orientation Select either the Portrait or Landscape radio buttons for Orientation. Step Procedure Select Portrait to cause the card to print in a vertical orientation. Select Landscape to cause the card to print in a horizontal orientation.

  • Page 17: Selecting The Configuration Tab

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.1.9 Selecting the Toolbox button Step Procedure Select Toolbox to access the Toolbox window and its tabs, as shown throughout this section. OK button: Closes the dialog box and saves the Driver configuration changes since the Driver dialog box has been opened.

  • Page 18: Reviewing The Ribbon Low Message

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.2.2 Reviewing the Ribbon Low message 3.2.3 Reviewing the Laminate Low Message The default setting is checked. • If checked, Lamination Low message box is displayed with every print job when the Printer reports low Lamination to the Driver.

  • Page 19: Selecting The Calibrate Laminator Tab

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 • Do not show this message again. The check box allows the user to suppress the message per Driver instance. Default = unchecked. 3.2.5 Using the Clean Printer message The default setting is checked. If checked, a clean printer message displays after 3000 prints.

  • Page 20: Selecting The Calibrate Film Tab

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Selecting the Calibrate Film tab The two buttons for the Calibrate InTM Film tab are described. • Calibrate button: Sends calibrate film command to Printer. Follow the instructions to set up the Printer.

  • Page 21: Selecting The Clean Printer Tab

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Selecting the Clean Printer tab To clean the printer, follow the instructions outlined on the Clean Printer tab. Figure 2 - Clean Printer • Clean button: Launches cleaning routine. Follow the instructions to set up the Printer.

  • Page 22: Selecting The Advanced Settings Tab

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 The Clean Printer Group dialog is a Status Message initiated by the Printer Event Monitoring (see Configuration dialog). When displayed, selected is Clean Now (default). You can decide to click Remind Me and set the reminder as desired. If checked, the Printer Cleaning Notification dialog displays when Firmware EE setting changes after 3000 cards.

  • Page 23: Figure 3 - Advanced Settings

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Figure 3 - Advanced Settings Setting column: Displays the type of setting • Default column: Displays the default setting value • • Current column: Displays the current setting value Change the Current value by clicking the field to activate the control and enter the new value.

  • Page 24: Figure 4 - Print Left Of Form

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.7.2 Print Left of Form From Advanced Settings, modify the Print Left of Form Setting. Figure 4 - Print Left of Form Step Procedure Print the Alignment Card Self-test. Adjust the Print LOF up or down until the border of the LOF Zero Line is showing on the edge of the card as shown.

  • Page 25: Figure 5 - Image Darkness

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.7.3 Image Darkness Use the Image Darkness Setting to adjust the overall darkness of the printed image by increasing or decreasing the amount of heat used by the Printhead when printing.

  • Page 26: Figure 6 - Print Top Of Form

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.7.4 Print Top of Form From Advanced Settings, modify the Print Top of Form Setting. Figure 6 - Print Top of Form Step Procedure Verify the Transfer TOF is set to +35.

  • Page 27: Figure 7 - Mag Top Of Form

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.7.5 Mag Top of Form Setting From Advanced Settings, modify the Mag Top of Form Setting. Figure 7 - Mag Top of Form The Magnetic Stripe is on the front of the card (front of printer).

  • Page 28: Figure 8 - Transfer Top Of Form

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.7.6 Transfer Top Of Form Figure 8 - Transfer Top of Form Step Procedure Print the alignment card self-test. Adjust the Transfer Top of Form value until the TOF Zero Line is located on the card edge as shown.

  • Page 29: Figure 10 - Ribbon Print Supply Tension

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.7.9 Transfer Temp Offset This option adds an offset to the printer temperature of the transfer roller. Note: Use this setting only for making the temperature of the transfer roller and the LCD goal match.

  • Page 30: Figure 11 - Film Print Takeup Tension

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.7.15 Film Print Takeup Tension Use the Print Takeup Tension to set the baseline for the film tension. Note: Do not adjust the InTM Film Drive. Figure 11 - Film Print Takeup Tension 3.7.16 Resin Heat Adjust...

  • Page 31: Figure 12 - Film Takeup Transfer Tension

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.7.21 Film Takeup Transfer Tension Negative (-) adjustments may cause card jams. Note: While positive settings help stop jamming. Adjustments affect flash and smudge. Figure 12 - Film Takeup Transfer Tension 3.7.22 Film Print Supply Tension...

  • Page 32: Standby Time

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.7.23 Film Print Cooling Level This setting controls the speed of the transfer roller-cooling fan during the printing process. This setting should be OFF. Turn on the InTM Print Cooling to help with splotchy color areas on the image.

  • Page 33: Transfer Image Length

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.7.34 Mag Flipper Angle Offset This option changes the angle of the Flipper Table. Increasing the flipper angle rotates the flipper table clockwise. The Mag Flipper Angle Offset is factory setting. Do not change without a technician.

  • Page 34: Figure 14 - Unable To Read Settings Message

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.7.43 Reviewing the No Printer Connected Error Message If the driver is unable to communicate with the printer, the following error displays and the grid is blank. Figure 14 - Unable to Read Settings Message 3.7.44 Reviewing the Value Outside the Range Error Message...

  • Page 35: Using The Device Options Tab

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Using the Device Options tab Figure 16 - Device Options July 2013 Page 35 of 101 © 2012, 2013 HID Global Corporation. All rights reserved.

  • Page 36: Detecting Supplies At Print Time Function

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.8.1 Detecting Supplies at Print Time Function Step Procedure Use the Supplies checkbox for auto detection of the consumables, which are the Ribbon and InTM Film. • In the Firmware, the values (representing the installed Ribbon, Transfer InTM Film and Laminate) are updated on initialization (including each time the cover is closed).

  • Page 37: Adjusting The Ribbon Type

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.8.2 Adjusting the Ribbon Type Use the Ribbon Type dropdown menu to match Ribbon type. Step Procedure Adjust to match the Ribbon Type selection with the Ribbon type that is loaded in the Printer.

  • Page 38: Using The Dual Sided Group Functions

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Using the Dual Sided Group Functions The Dual Sided group checkboxes are disabled if no Flipper is automatically found or if Dual Sided is manually turned off. 3.9.1 Using the Dual Sided - Print Both Sides option Use Dual Sided to print automatically onto both card sides.

  • Page 39: Figure 17 - Options

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.9.3 Using Print Both Sides - Print Back Image on Front of Card This option becomes active when Print Both Sides is checked. The Default is active and unchecked. Step...

  • Page 40: Using The Disable Printing Option

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.9.5.1 Using the Rotate 180 Degrees (Front or Back) Use this option to change the position of the printed image in relation to the set location of a card's Magnetic Stripe or smart chip.

  • Page 41: Using The Encrypt Job Data

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.9.6 Using the Resin Scramble Option Resin Scramble eliminates the personal data traceability on used ribbon panels and lowers the risk of identity theft. The Yellow, Magenta, Cyan and resin (K) panels are printed like normal. However, prior to transfer, the film is reversed to the previously used film panel and the ribbon is rewound to the beginning of resin (K) panel.

  • Page 42: Using The Use Substitute Panel Data

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.9.8 Using the Use Substitute Panel Data Only ribbons with the F or I panel have this option available in the driver. When selecting Split Mode in the driver and the Flipper Module is present, the first page of the document is printed to the front of the card with the YMC ribbon panel.
  • Page 43 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.9.8.2 YMCKI Ribbon Split Ribbon ON (Duplex) Page 1 is YMC on the front, Page 2 is K on the back, Page 3 is I on the back. WB entry and “~”...

  • Page 44: Using The Image Color Tab

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.9.10 Using Print Mode There are two print modes (Performance and Normal) • Normal print mode (default) • Performance print mode is faster with lower image quality and is most suitable for minimal color with mostly resin text.

  • Page 45: Adjusting For The Resin Dither

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.10.1 Using the Image Quality – Color Matching Step Procedure Select None (a) if interested in print speed rather than print color, (b) if color correcting the image for printing has already been done or (c) if using third party color matching software.

  • Page 46: Using The Advanced Image Color Window

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.10.3 Using the Advanced Image Color window Step Procedure Click Advanced Settings to bring up the Advanced Image Color window. Click OK to accept any variance from the default (for this specific slider bar) and return to the Image Color tab window.

  • Page 47: Using The Image Transfer Tab

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Step Procedure For Balance slider bar controls, see the following. Click OK to accept any variance from the default (for this specific slider bar) and return to the Image Color tab window.

  • Page 48: Adjusting The Image Position Controls

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.11.1 Adjusting the Image Position controls Use the Image Position controls to position the image on a card (for adjustment). The display represents how the printed image moves in relation to the fixed card position as positive and negative image placement values are entered.

  • Page 49: Adjusting The Transfer Dwell Time And Temperature

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.11.2 Adjusting the Transfer Dwell Time and Temperature Use Image Transfer to control of the Transfer Dwell Time and Temperature. • These settings control the speed and temperature at which printed images are transferred from the InTM Film to the card.

  • Page 50: Using The Magnetic Encoding Tab

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.12 Using the Magnetic Encoding tab Use these options only if the Printer has an optional Stripe Encoding Module installed. Note: If no Encoder is detected, the tab is active but all functions are grayed out.
  • Page 51 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.12.1 Use the Encoding Mode option to specify the magnetic encoding Category Description Magnetic Encoding Change the encoding mode and Coercivity setting or modify the ISO standards for options (changing and tracks 1, 2 and 3, by correctly modifying these Magnetic Encoding options.

  • Page 52: Reviewing The Shift Data Left Function

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.12.2 Selecting the Coercivity/Magnetic Track Use the ISO option for encoding capability for either high- or low-Coercivity cards on tracks 1, 2 and 3 and is the industry's standard mode of magnetic encoding.

  • Page 53: Using The Ascii Offset Dropdown List

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.12.5 Using the ASCII Offset dropdown list Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected track. Note: This character-offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the track.

  • Page 54: Using The Character Parity Mode Dropdown List

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.12.8 Using the Character Parity Mode dropdown list Use this option to customize the Encoding Mode (used to encode the magnetic data on the currently selected track). Step Procedure Select No Parity to change the Character Parity to none.

  • Page 55: Sending The Track Information

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.12.10 Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the Printer Driver. • In order for the Printer Driver to differentiate between Magnetic Track data and the rest of the printable objects, specific characters must be added to the magnetic data to be encoded.

  • Page 56: Reviewing The Ascii Code And Character Table

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.12.11 Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character space < > Page 56 of 101 July 2013 © 2012, 2013 HID Global Corporation. All rights reserved...

  • Page 57: Using The Lamination Tab

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.12.12 Using the Default button Step Procedure Use the Default button to reset defaults for the current Track tab only. 3.13 Using the Lamination tab Use this option to control specific Printer functions. These options allow you to control the Printer's Lamination process.

  • Page 58: Selecting The Lamination Position

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.13.1 Selecting the Lamination Position Step Procedure Use the Lamination Position control to adjust the horizontal position of the PolyGuard Overlaminate. (Note: This control functions in the same manner as the Image Position controls, except only the horizontal position of the overlaminate requires adjustment.)

  • Page 59: Using The K Panel Resin Tab

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.13.6 Selecting the Auto Detect Laminate button Step Procedure Check Auto Detection for allowing the printer driver to correct the lamination values. If Auto Detection is unchecked and the lamination values do not match, the LCD displays a Wrong Laminate error.

  • Page 60: Using The Click And Drag Capability

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.14.1 Using the Click and Drag capability Click and drag the corners and the sides of an area to change size and location of area. • The Horizontal, Vertical size and X, Y coordinates update accordingly.

  • Page 61: Defining The Area To Activate The Card Grid

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.14.7 Defining the Area to activate the Card Grid Step Procedure Select on the appropriate Defined Area (see below) to activate the card grid in the upper half of the window.

  • Page 62: Using The Inhibit Panel Tab

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.15 Using the Inhibit Panel tab The Inhibit Panel tab prevents printing on a card area using the printer driver interface. Figure 23 - Inhibit Panel Step Procedure Start Devices and Printers...
  • Page 63 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.15.1 Defining Inhibit Panels Using the Printer Driver Interface Step Procedure Front Back Click the radio button to select the inhibited area. Inhibit Area Omit Smart Chip Area Click the...

  • Page 64: Using The Printer Supplies Tab

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 3.15.2 Combining Inhibit Panel Definitions Inhibit Panels defined using the Printer Driver Interface are additive to panels defined using Workbench and text-based definitions or both (such as “~i” commands). The Inhibit Panels defined using the Printer Driver Interface apply to a printed card in addition to other defined inhibit areas and do not override or eliminate prior definitions.

  • Page 65: General Troubleshooting

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 General Troubleshooting The purpose of this section is to provide the User with specific procedures relating to the LCD Messages, Communication Errors, Card Feeding Errors, Encoding Errors, Printing Process Errors, Transfer Process Errors and Diagnosing the Image Problems for the Printer.
  • Page 66 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 4.1.2 Troubleshooting with the LCD Error Message LCD Error Message Cause Solution Calibrate Failed Film or Ribbon calibration has Verify the film is installed correctly and there failed. is not a Ribbon installed. If this problem (PC Error Message No.
  • Page 67 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 LCD Error Message Cause Solution E-Card Startup Error A problem was detected during Reset the Printer and try again. If this problem Printer start-up. persists, call for technical assistance. (PC Error Message No.
  • Page 68 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 LCD Error Message Cause Solution Flipper Jam A card is jammed in the card Open the Printer's Flipping Module Cover. flipping area of the Printer. (PC Error Message Nos. Clear any cards in the Flipping Module by...
  • Page 69 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 LCD Error Message Cause Solution Job Data Error The print data sent to the Printer is Reset the Printer and try again. corrupt or has been interrupted. (PC Error Message No.
  • Page 70 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 LCD Error Message Cause Solution Lam1 Wrong Film Material in Cartridge 1 of the Make sure Driver material matches what is Laminator does not match the actually in the Laminator.
  • Page 71 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 LCD Error Message Cause Solution Check the Cards and click Cancel Print. Mag Verify Error Print could not verify MAG write. (PC Error Message No. The magnetic stripe was not encoded properly.
  • Page 72 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 LCD Error Message Cause Solution To cancel, click Cancel Print. No Smart Encoder You are trying to send encoding data, but the Printer is not (PC Error Message No. configured with this Encoder type.
  • Page 73 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 LCD Error Message Cause Solution Ribbon Tension The Ribbon tensions may be out of Check and adjust the setting through the range. TOOLBOX under the Advanced Settings tab. (PC Error Message No.
  • Page 74 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 4.1.3 Troubleshooting - Printer Error Messages Printer Error Cause Solution Message Press Cancel on the printer or click Cancel Print. General Error A general Printer error has occurred. Card Not Found...
  • Page 75 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Printer Error Cause Solution Message Card Jam (Flipper) A Card has become jammed in Open the Printer’s Front Cover and the the Printer's Flipper Table. Flipper Module Cover. Clear any cards in the Flipper Table by using the Forward and/or Back buttons located on the Printer's LCD display.
  • Page 76 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Printer Error Cause Solution Message No Flipper The Printer does not have Verify the Printer has flipper capabilities by flipping capabilities. way of the LCD Menu. If Flipper capabilities are present, ensure that the Print Both Sides option in the driver is set correctly.
  • Page 77 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Printer Error Cause Solution Message Ribbon Miscue A Ribbon Miscue has been Open the Printer’s Cover and remove the Print detected inside the Printer. Ribbon. Check the Ribbon and see if it is broken.
  • Page 78 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Printer Error Cause Solution Message No Smart Card Encoder No Smart Card Encoder is To cancel, click Cancel Print. installed in the printer. To cancel, click Cancel Print. No Prox Card Encoder No Proximity Card Encoder is installed in the printer.
  • Page 79 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Printer Error Cause Solution Message Laminator Film A Film break/jam has been The printer has determined that one or both Break/Jam detected inside the Laminator. overlaminate films have either jammed or broken.

  • Page 80: Communications Errors

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Printer Error Cause Solution Message Invalid Laminator Film The Print Film installed does not A non-SecureMark Film is installed in a Installed match the SecureMark SecureMark Printer. configuration of the printer.
  • Page 81 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Step Procedure Determine whether there is adequate hard Drive space. (Note: A large volume of temporary files on the computer can cause communications errors.) Access the temporary files by following this process: •...

  • Page 82: Card Lamination Module

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Card Lamination Module The Printer supports the attachment of an optional Card Lamination Module. Select Printer Models Support for the attachment of an optional Card Lamination Module. This Module can be ordered pre-installed or separate as a field upgradeable Module.

  • Page 83: Printer Adjustments

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Printer Adjustments The purpose of this section is to provide the User with specific information on Printer adjustment procedures. Printing on Alternate Card Stocks 6.1.1 Selecting the Right Cards and optimizing the HDP Print Process In order to optimize the Card Printer’s capabilities for cards with hard-to-print surfaces, we...

  • Page 84: Workbench Printer Utility

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Step Procedure If the tape test indicates inadequate adhesion, increase the heat setting by 5 degrees, print another card and try the tape test again. • Once the temperature has been increased 4 times (20 degrees), reset temperature to default and increase the Dwell Time by .5 second.

  • Page 85: Fluorescent Panel Usage

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Fluorescent Panel Usage YMCFK Ribbon for Printer is an economical way to add a fully customizable, incremental level of security to your photo identification cards. This process allows the user to configure the data that is printed with the fluorescent panel of an YMCFK Ribbon.
  • Page 86 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Step Procedure Click Secure ID. Click and drag a box onto the Template. Move and size as needed. From within the Security Imaging Design Template, right-click the Secure ID box to access Options.
  • Page 87 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Step Procedure Select Logo File. Find the source of the Logo to place on the card. (Note: Fit to Frame sizes the image to fit the box. Once this is set up, this logo prints from the software program.
  • Page 88 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Step Procedure Save this template using File > Save. Close the Workbench. (Note: Any Software program file printed with the YMCFK ribbon installed into the printer will print this design with the F panel of the ribbon.

  • Page 89: Configuring Fluorescent Data (F-Panel For Ymcfk Ribbon)

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) This process creates a fluorescent image on your card using a simple text string command in your badge application. Step Procedure Creating Fluorescent Text. Create a new text box in your badge application.
  • Page 90 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Step Procedure Card as Printed Printer prints the fluorescent BMP IMAGE at the ~I position on the card. Printer prints the fluorescent TEXT at the ~T position on the card.

  • Page 91: Inhibit Panel Usage

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Inhibit Panel Usage You can use the Inhibit Panel (I designation under YMCKI, YMCKIKI and YMCIKH) to define areas on the surface of the card, in order to prevent the transfer of InTM Film to the card surface.

  • Page 92: Generating Text Objects

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Step Procedure Create the Inhibit Panel Layout within the Workbench Printer Utility. Save the file. Failure to save the file prevents the Inhibit Panel to function. You are now ready to print from your application. Images print with the inhibit panel until deleted.
  • Page 93 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Rendering Engine: Since the Printer Driver looks for the file with the “~i” command, the file location specified within the command is relative to the sharing workstation on Windows. •...
  • Page 94 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Generate the inhibit bmp file with any bitmap editor. The following procedure explains how this is done with Microsoft Paint. Step Procedure Create a bitmap file using Microsoft Paint. Landscape...
  • Page 95 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Step Procedure Save the file as a BMP from within Microsoft Paint. Add the ‘~i’ command to the application file. (Note: In this case, Microsoft WordPad was used. With WordPad the ‘~’ must be left justified.) Create the rest of the card using the application.

  • Page 96: Using The Test Print

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 9.1.4 Using the Test Print The printer has a test print file sent to the printer to verify the Inhibit Panel functionality. This test image uses a pre-formatted inhibit area and will not test a user-defined inhibit bitmap.

  • Page 97: Firmware Updates

    HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Firmware Updates The purpose of this section is to provide the User with information on the internal software or Firmware, which controls all aspects of the Printer's operation. New Firmware versions may be released containing enhancements, such as improved reliability, added features or better print quality.
  • Page 98 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Step Procedure Click Browse on the WinZip Self-Extractor window. Select the Desktop, and then click OK in the Browse for Folder dialog. Click Unzip in the WinZip Self- Extractor window to unzip designated files.

  • Page 99: Appendix A: Hdpii Plus

    To prevent unauthorized removal of the HDPii, attach an industry standard security cable to an immovable object and then lock the cable to the Security Lock Slot. Note: HID Global does not sell any type of locking device, but provides this feature for your added security.
  • Page 100 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 11.1.1 Cleaning the Magnetic Encoder - HDPii Output Module Step Procedure Open the front cover of the Output Module. Unlock and open the Top cover. Use the Long Alcohol soaked cleaning card. Remove from package. Work quickly as this will dry out.
  • Page 101 HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0 Step Procedure Insert the cleaning card into the flipper table slot at a slight angle Use the OLED Forward and Back buttons to move the card back and forth. July 2013 Page 101 of 101 ©...

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