Troubleshooting With The Printer Display Error Message Table - HID FARGO HDP 6600 X002200 User Manual

6.1.2 Troubleshooting with the printer display error message table

The printer display shows the current status of the printer.
Printer Display Error Message
Calibrate Failed
Error Message No. 508, 535
Calibrate Film
Error Message No. 504
Calibrate Ribbon
Error Message No. 527
Card Jam
Error Message No. 467, 476, 484
Card Jam: Smart Card
Error Message No. 469
Card Jam
Error Message No. 466
Card Not Found
Error Message No. 465
Check Film
Error Message No. 501
Film Sensor Calibration Failure
Error Message No. 508
Ribbon Sensor Calibration Failure
Error Message No. 535
Empty Reject Bin
Error Message No. 490
Check Film
Error Message No. 500, 501, 506
Film Low
Error Message No. 503
Film Out
Error Message No. 497, 499
Invalid Film
Error Message No. 493
108
Troubleshooting
Cause
Film or ribbon calibration has failed.
Film sensors need to be calibrated.
The print ribbon sensor is out of
calibration.
A card is jammed in the print station
or card flipping area of the printer.
A card is jammed in the smart card
encoding area of the printer.
Card became jammed in the printer
during transfer.
Card cannot be found in the printer.
The film is not able to move correctly.
Check for jams/breaks.
Film sensor failure.
Ribbon sensor failure.
The reject bin is full.
The film is not able to move correctly.
Check for jams/breaks.
The HDP® film will soon run out.
The HDP film has run out.
The HDP film has been programmed
incorrectly or is damaged.
PLT-02931, Rev. A.0
Solution
Verify the film is installed correctly
and there is not a ribbon installed. If
this problem persists, call for
technical assistance.
Press Cancel and then perform the
film calibration procedure.
Press Cancel and then perform the
ribbon calibration procedure.
Clear the jam.
Clear the jam.
Clear the jam.
Verify that the card is not jammed in
the printer and press Cancel.
Check for obstruction. If the problem
persists, call for technical assistance.
Reset the printer. Make sure film is
installed correctly. Try again.
Reset the printer and try again. If
failure persists, call for technical
assistance.
Remove the large number of rejected
cards from the reject bin.
Press OK to clear the notification
message.
In some cases, rejected cards are
incomplete or pose a security risk,
and should be disposed of properly.
Check for obstruction. If the problem
persists, call for technical assistance.
If printing a large number of cards,
replace the film now or monitor the
printer until the film is gone and
install a new film.
Install a new roll of film and press
Resume to continue or Cancel to
reset.
Verify the correct film is installed in
the film cartridge.
September 2018