Getting Help; Contacting Support - Oracle X5-4 Service Manual

Getting Help

Press return when this is completed...
For additional information logging in through the serial management port, see
ILOM CLI Using a Local Serial Connection" in Oracle Server X5-4 Installation
To prove physical presence at the server, press the Locator button on the front
2.
of the server.
For the location of the Locator button, see
3. Return to your serial console and press Enter.
You will be prompted for a password.
4. Enter the password for the default user account:
5. Reset the root account password or re-create the root account.
Refer to the Oracle ILOM documentation for details on creating user accounts at:
oracle.com/goto/ILOM/docs

Getting Help

This sections describes how to get additional help to resolve server-related problems.
"Contacting Support" on page 66
■
"Locating the System Serial Number" on page 67
■

Contacting Support

If the troubleshooting procedures in this chapter fail to solve your problem, use the following
table to collect information that you might need to communicate to support personnel.
System Configuration
Information Needed
Service contract number
System model
Operating environment
System serial number
66 Oracle Server X5-4 Service Manual • December 2015
"Server Front Panel Features" on page
Your Information
"Log In to Oracle
Guide.
17.
defaultpassword
http://www.