Pbx Configuration-[3-5-4] Group-Incoming Call Distribution Group-Acd Supervisor - Panasonic KX-NS1000 Pc Programming Manual

Pure ip-pbx
Hide thumbs Also See for KX-NS1000:
Table of Contents

Advertisement

11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call Distribution Group—ACD Supervisor
11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call
Distribution Group—ACD Supervisor
This screen is only available at Installer level.
Description
After specifying an ICD Group to be monitored, specify a User (User) or User (Administrator) as an ACD
supervisor to begin monitoring. The ACD supervisor can monitor an ICD Group, manage and analyze statistical
information, and create an ACD report.
For details about ICD Group management by the ACD supervisor, see 8.4 Users—ICDG Management.
To set the ACD Supervisor
1.
Click the
button. The Set ACD Supervisor screen is displayed.
2.
From the users listed in the Normal User window, click a user to select it as the ACD supervisor, and then
click the right arrow button to move the selected user to the ACD Supervisor window. To remove a selected
user, click a user on the ACD Supervisor window to select it, and then click the left arrow button.
3.
Click OK.
The ACD supervisor selected above is displayed as follows.
First Name
The first name of the ACD supervisor (reference only).
Last Name
The last name of the ACD supervisor (reference only).
Ext. No.
The extension number of the ACD supervisor (reference only).
To assign the ICD Groups that are monitored by the ACD Supervisor.
1.
In the ICD Group column, click the Edit button for the ACD supervisor. The Set ACD Supervisor ICD
Group screen is displayed.
2.
From the ICD Groups listed in the Available ICD Group window, click an ICD Group to select it for
assignment to the ACD supervisor, and then click the right arrow button to move the selected ICD Group
to the Selected ICD Group list. To remove a selected ICD Group, click an ICD Group on the Selected
ICD Group list to select it, and then click the left arrow button.
3.
Click OK.
Feature Manual References
10.1.7 ICD Group Features—Supervisory
676
PC Programming Manual
Document Version 2016-03

Advertisement

Table of Contents
loading

Table of Contents