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Panasonic KX-NS1000 Feature Manual

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Pure IP-PBX
KX-NS1000
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety (Page 16)" before using this product.
KX-NS1000: PCMPR Software File Version 004.40000 or later

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   Summary of Contents for Panasonic KX-NS1000

  • Page 1: Feature Manual

    Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety (Page 16)" before using this product. KX-NS1000: PCMPR Software File Version 004.40000 or later Document Version 2016-03...

  • Page 2

    About the Feature Manual The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic Pure IP-PBX. It explains what the PBX can do, as well as how to obtain the most of its many features and facilities.

  • Page 3: Document Version

    Introduction • 18.1.9 Speed Dialing, Personal • 18.1.10 Speed Dialing, System Operating Manual • 1.4.2 Call Log, Outgoing • 1.4.3 Directories Operation of the KX-NTV series depends on the PBX software file version and the firmware version of the KX-NTV series. Video phone calls between KX-NTV series devices and KX-HDV series SIP phones can be established only over peer-to-peer connections.

  • Page 4

    PBX or installed cards? in 2.3 Frequently Asked Questions (FAQ) of the PC Programming Manual. • Some optional hardware, software, and features are not available in some areas, or for some PBX models. Please consult your certified Panasonic dealer for more information. • Product specifications are subject to change without notice. Trademarks •...

  • Page 5: List Of Abbreviations

    List of Abbreviations List of Abbreviations CONR Connected Name Identification Restriction Automated Attendant Class of Service Automatic Call Distribution Calling Party Control Automatic Number Identification Cell Station Analog Proprietary Telephone Call Transfer—QSIG Automatic Route Selection Computer Telephony Integration DHCP Background Music Dynamic Host Configuration Protocol Direct Inward Dialing Communication Assistant...

  • Page 6

    List of Abbreviations Primary Rate Interface G-CO Group-CO Portable Station P-SIP Panasonic SIP Phones (KX-HDV series/ KX-TGP600), Communication IP camera and Video Incoming Call Distribution door phone (KX-NTV series) ICMP Internet Control Message Protocol Proprietary Telephone IP-PT IP Proprietary Telephone...

  • Page 7: Feature Manual

    List of Abbreviations Voice Mail VoIP Voice over Internet Protocol Voice Processing System EXtra Device Port Document Version 2016-03 Feature Manual...

  • Page 8: Table Of Contents

    Table of Contents Table of Contents 1 For Your Safety ..................15 For Your Safety .......................16 1.1.1 For Your Safety ......................16 2 Features and Configurations—A ............19 A ............................20 2.1.1 Absent Message ......................20 2.1.2 Account Code Entry .......................21 2.1.3 ARS (Automatic Route Selection) ..................22 2.1.4 Automatic Callback Busy (Camp-on) ................28 2.1.5...

  • Page 9: Table Of Contents

    Table of Contents 5.1.4 Dial Mode Selection .......................91 5.1.5 Dial Tone ........................92 5.1.6 Dial Tone Transfer ......................93 5.1.7 DID (Direct Inward Dialing) .....................94 5.1.8 DIL (Direct In Line) ......................96 5.1.9 Direct SIP Connection ....................97 5.1.10 DISA (Direct Inward System Access) ................98 5.1.11 Display Information .......................109 5.1.12...

  • Page 10: Table Of Contents

    Table of Contents 10 Features and Configurations—I ............173 10.1 I ............................174 10.1.1 ICD GROUP FEATURES .....................174 10.1.2 ICD Group Features—Group Call Distribution .............177 10.1.3 ICD Group Features—Log-in/Log-out ................180 10.1.4 ICD Group Features—Outside Destinations ..............183 10.1.5 ICD Group Features—Overflow ...................185 10.1.6 ICD Group Features—Queuing ..................187 10.1.7 ICD Group Features—Supervisory ................189...

  • Page 11: Table Of Contents

    PS (Portable Station) ....................322 15.1.25 PS—Directory .......................324 15.1.26 PS—Feature Buttons ....................325 15.1.27 PS—Ring Group ......................325 15.1.28 P-SIP (Panasonic SIP Phones) ..................328 15.1.29 PT Programming ......................329 16 Features and Configurations—Q ............331 16.1 Q .............................332 16.1.1 Quick Dialing ........................332 17 Features and Configurations—R ............333 17.1...

  • Page 12: Table Of Contents

    Table of Contents 18.1.10 Speed Dialing, System ....................360 18.1.11 Stacking Connection ....................361 18.1.12 Syslog Record Management ..................363 19 Features and Configurations—T ............365 19.1 T ............................366 19.1.1 TAFAS (Trunk Answer From Any Station) ..............366 19.1.2 Tenant Service ......................366 19.1.3 Time Service ........................371 19.1.4 Timed Reminder ......................376 19.1.5...

  • Page 13: Table Of Contents

    Table of Contents 20.1.41 Unified Messaging—Group Distribution Lists ...............409 20.1.42 Unified Messaging—Hold .....................409 20.1.43 Unified Messaging—Holiday Service ................410 20.1.44 Unified Messaging—Hospitality Mode ................410 20.1.45 Unified Messaging—IMAP Integration .................410 20.1.46 Unified Messaging—Incomplete Call Handling Service ..........411 20.1.47 Unified Messaging—Intercept Routing to a Mailbox ............412 20.1.48 Unified Messaging—Intercom Paging ................412 20.1.49...

  • Page 14: Table Of Contents

    Table of Contents 20.1.96 UPS (Uninterruptible Power Supply) Integration ............439 20.1.97 Upgrading the Software ....................440 20.1.98 User Profiles .........................441 21 Features and Configurations—V ............443 21.1 V ............................444 21.1.1 Verification Code Entry ....................444 21.1.2 Virtual PS ........................445 22 Features and Configurations—W ............449 22.1 W .............................450 22.1.1...

  • Page 15: For Your Safety

    Section 1 For Your Safety Document Version 2016-03 Feature Manual...

  • Page 16

    1.1.1 For Your Safety 1.1 For Your Safety 1.1.1 For Your Safety Description To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.

  • Page 17

    1.1.1 For Your Safety CAUTION • The software contained in the TRS and ARS features to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes.

  • Page 18

    1.1.1 For Your Safety Feature Manual Document Version 2016-03...

  • Page 19: Features And Configurations—a

    Section 2 Features and Configurations—A Document Version 2016-03 Feature Manual...

  • Page 20: Absent Message

    2.1.1 Absent Message 2.1 A 2.1.1 Absent Message Description Extension users can prepare a brief text message (Absent Message) that will be displayed to other extension users when they are called. These messages can explain the reason for their absence, and may be edited through system programming and personal programming.

  • Page 21: Account Code Entry

    2.1.2 Account Code Entry 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 3— Absent Message 14.5 PBX Configuration—[6-5] Feature—Absent Message Feature Manual References 23.1 Capacity of System Resources Operating Manual References 1.3.1 Absent Message 3.1.2 Personal Programming 2.1.2 Account Code Entry Description An account code is used to identify outgoing CO line calls for accounting and billing purposes.

  • Page 22: Ars (automatic Route Selection)

    2.1.3 ARS (Automatic Route Selection) PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— Account Code Entry 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—CO & SMDR— Account Code Mode Feature Manual References 4.1.22 COS (Class of Service) 7.1.3 Flexible Buttons 18.1.6 SMDR (Station Message Detail Recording) Operating Manual References 1.2.1 Making Calls...

  • Page 23

    2.1.3 ARS (Automatic Route Selection) [Carrier Selection Procedure Flowchart] The numbers in parentheses indicate the corresponding items found under [Programming Procedures] on the following pages. An extension user accesses a CO line and dials a telephone number. No (Normal CO Line Access) Is the ARS mode (1) enabled? Sends the telephone number as dialed.

  • Page 24

    2.1.3 ARS (Automatic Route Selection) Calls that are exempt from ARS are connected to the user-selected line, via the default carrier for that line. [Programming Example: ARS Leading Number Exception Table] Location Leading No. Exception ® 16.6 PBX Configuration—[8-6] ARS—Leading Number Exception In this example: 555, 556, and 567 are local exchanges.

  • Page 25

    2.1.3 ARS (Automatic Route Selection) Routing Plan Priority: For each Routing Plan, a different carrier can be assigned a different priority for each time of day. Generally, the carrier assigned to priority 1 will be used, however, if the CO lines assigned to this carrier are busy, a different available carrier will be used according to priority level.

  • Page 26

    2.1.3 ARS (Automatic Route Selection) ® 16.5 PBX Configuration—[8-5] ARS—Carrier—Carrier— CLIP Table No. [Command Explanation] Description Command Inserts the Carrier Access Code Inserts the user-dialed number minus any removed digits Analog Line: Inserts a pause ISDN/T1 Line: Inserts a pause and changes dialing mode to tone (DTMF) Inserts the Authorization Code for Tenant Inserts the Authorization Code for Trunk Group Inserts the Itemized Billing Code...

  • Page 27

    2.1.3 ARS (Automatic Route Selection) • CLIP Table No.1 is set automatically according to the following settings. 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—CLIP— CLIP ID 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—CLIP— CLIP ID ARS Options Authorization Code for Tenant A Carrier Authorization Code can be assigned to each tenant. ®...

  • Page 28: Automatic Callback Busy (camp-on)

    2.1.4 Automatic Callback Busy (Camp-on) ARS routing takes place after the preprogrammed number of digits (leading number + additional number of digits) have been dialed. PC Programming Manual References 6.5 Tool—Import →ARS - Leading Digit →ARS - Except Code →ARS - Routing Plan 6.6 Tool—Export 10.3 PBX Configuration—[2-3] System—Timers &...

  • Page 29: Automatic Extension Release

    2.1.6 Automatic Fax Transfer 10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature— Automatic Callback Busy Operating Manual References 1.3.4 Automatic Callback Busy (Camp-on) 2.1.5 Automatic Extension Release Description After going off-hook, if an extension user fails to dial any digits within a preprogrammed time period, the user will hear a reorder tone.

  • Page 30: Automatic Rerouting To Secondary Pbx

    2.1.7 Automatic Rerouting to Secondary PBX Destination Availability ICD Group ü SIP Extension PS Ring Group UM Group VM Group (DTMF/DPT) Fax Unit ü External Pager (TAFAS) DISA Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. + Phone no. Extension of Another PBX (via TIE Line, Access with PBX Code) Extension of Another PBX (via TIE Line, Access without PBX Code) A PS destination can be used to forward fax calls to a fax machine at another PBX connected by TIE line.

  • Page 31

    2.1.7 Automatic Rerouting to Secondary PBX Normal Operation Rerouted to Secondary PBX Offline IP-PT KX-UT IP-PT KX-UT IP-PT KX-UT : Current Connection : Lost Connection The following types of extensions support rerouting to a secondary PBX: • KX-NT300 series IP-PTs •...

  • Page 32

    2.1.7 Automatic Rerouting to Secondary PBX • IP-PTs and IP-CSs (KX-NS0154 only) monitor the connection to the PBX themselves. Therefore, these extensions can switch back to their primary PBX even in isolated mode where Slave units do not communicate with each other. A KX-UT extension cannot switch back to its primary PBX in isolated mode.

  • Page 33: Automatic Time Adjustment

    2.1.8 Automatic Time Adjustment [Example] With only 4 activation keys, PBX 3 can accept a Port 1 Port 1 maximum of 2 new Port 2 connections. Port 2 Port 3 Port 3 Port 4 Port 4 PBX 1 Port 5 Port 6 Port 1 PBX 3...

  • Page 34

    2.1.8 Automatic Time Adjustment The start and end dates of Daylight Saving Time can be programmed. The PBX clock will automatically adjust itself one hour forward or backward at 2:00 A.M. on the programmed date, if enabled through system programming. At 2:00 A.M. on the start date, the clock will change to 3:00 A.M., and at 2:00 A.M. on the end date, the clock will change to 1:00 A.M.

  • Page 35

    2.1.8 Automatic Time Adjustment Feature Manual References 10.1.18 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES 19.1.4 Timed Reminder Document Version 2016-03 Feature Manual...

  • Page 36

    2.1.8 Automatic Time Adjustment Feature Manual Document Version 2016-03...

  • Page 37: Features And Configurations—b

    Section 3 Features and Configurations—B Document Version 2016-03 Feature Manual...

  • Page 38: Backup Master Mode And Isolated Mode

    3.1.1 Backup Master Mode and Isolated Mode Description In a One-look network, if the Master unit fails or otherwise goes offline, a Slave unit (KX-NS1000 only) that is designated as the Backup Master unit assumes operation as the Master unit.

  • Page 39

    3.1.1 Backup Master Mode and Isolated Mode SIP CO lines can be configured to switch their operation to the Backup Master unit. ITSP ITSP SIP CO line SIP CO line Offline Master Unit Slave Unit 1 Master Unit Slave Unit 1 (Backup Master Unit) (Backup Master Unit) Isolated Mode...

  • Page 40

    3.1.1 Backup Master Mode and Isolated Mode • Only a KX-NS1000 PBX can be designated as the Backup Master unit. Other KX-NS series PBXs (e.g., KX-NS700) cannot be designated as the Backup Master unit. However, any KX-NS series PBX can function in Isolated mode.

  • Page 41

    3.1.1 Backup Master Mode and Isolated Mode • OGM data is not copied to the Backup Master unit or other Slave units. OGM messages are stored separately at each site. If OGM must be the same between sites, copy the messages manually beforehand. •...

  • Page 42: Bgm (background Music)

    3.1.2 BGM (Background Music) • This feature can be used only between the Master unit and the Backup Master unit. If a SIP CO line is specified as a backup at a site other than the Backup Master unit (including the Master unit), the setting is ignored.

  • Page 43

    3.1.2 BGM (Background Music) Installation Manual References 4.10 Connection of Peripherals PC Programming Manual References 9.5 PBX Configuration—[1-1] Configuration—Slot—Site Property—VoIP-DSP Options— IP Extension Count of BGM 10.2 PBX Configuration—[2-2] System—Operator & BGM → BGM and Music on Hold—Music Source of BGM 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features →...

  • Page 44

    3.1.2 BGM (Background Music) Feature Manual Document Version 2016-03...

  • Page 45: Features And Configurations—c

    Section 4 Features and Configurations—C Document Version 2016-03 Feature Manual...

  • Page 46: Ca (communication Assistant)

    4.1.1 CA (Communication Assistant) Description Panasonic Communication Assistant (CA) is a CTI application usable with any telephone (except SIP extensions). A CTI server is not required to use CA. CA Client has 4 operating modes: Basic-Express, Pro, Supervisor, and Operator Console.

  • Page 47: Call Distribution Port Group

    4.1.2 Call Distribution Port Group 4.1.2 Call Distribution Port Group Description It is possible to set which virtual port receives each call depending on the telephone number of the called party. By assigning each port to a Call Distribution Port Group (CDPG), it is possible to select which group receives each call.

  • Page 48: Caller Id

    4.1.3 Caller ID Explanation: As shown in the CDPG table above, CDPG 1 consists of Port 1 of the first card and Port 1 of the second card. When "1023-456-7890" (leading number: 10) is dialed: The call is rerouted to The leading number (10) is The call is routed to The call is...

  • Page 49

    4.1.3 Caller ID Caller ID Features There are three features which can receive Caller ID information. The available feature depends on the type of CO line receiving the call. Feature Description Details in Caller ID Receives caller information sent from the –...

  • Page 50

    4.1.3 Caller ID [Programming Example: Caller ID Modification] <Table Selection> Trunk Modification <Modification Table> Group No. Table Modification Table 1 Area Code Removed No. of Digits Added No. Local/International Call Data 1 Local/International Call Data 2 Local/International Call Data 10 Long Distance [Not programmable]...

  • Page 51

    4.1.3 Caller ID <Modification Flowchart> A CO line call containing Caller ID information is received. Checks the Caller ID Modification Table assigned to the Trunk Group. Is the caller's area code stored in the Caller ID Modification Table? Modifies the number according to the Modifies the number according to the method programmed in the corresponding method programmed in the "Long Distance...

  • Page 52

    4.1.3 Caller ID [Programming Example: System Speed Dialing Table] Location System Speed (System Speed Telephone No. CLI Destination Dialing Name Dialing No.) ABC Company 912125551234 XYZ Company 913135551234 ® 14.1 PBX Configuration—[6-1] Feature—System Speed Dial— CO Line Access Number + Telephone Number ®...

  • Page 53: Call Hold

    4.1.4 Call Hold • Caller ID shows whether the call is an intercom or CO line call by default. This setting can be disabled through system programming. • A caller ID name received from the network via a PRI23 card will not be displayed on an SLT. However, if the received caller ID matches a System Speed Dialing entry, and a name is registered for that entry, it will be displayed.

  • Page 54

    4.1.4 Call Hold If a call on hold is not retrieved within a preprogrammed time period, the Hold Recall tone is heard at the extension which put the call on hold. If the extension is engaged in a call, the Hold Alarm will be heard. •...

  • Page 55: Call Log, Incoming

    4.1.5 Call Log, Incoming When an SLT user answers a call, a reorder tone is heard or no one is heard on the other end. When an SLT user goes off-hook, a reorder tone is heard instead of a dial tone. If a call is not terminated after going on-hook, the above cases occur.

  • Page 56

    4.1.5 Call Log, Incoming --- Caller's name (20 digits max.)* John White --- Date and time of a call received DEC.12 10:00AM MON --- Answering Status* NEW: Not Answered 123456789 --- Caller's number (16 digits max.) Call Log buttons This extension Incoming call distribution group If a call is received from an extension and no name is assigned to the extension, the incoming call log shows the extension number.

  • Page 57

    4.1.5 Call Log, Incoming – Calls rerouted using the Intercept Routing—Busy, FWD—All Calls, or FWD—Busy features. If disabled through system programming, these types of calls will not leave a record in the incoming call log. It is also possible to specify through system programming if calls answered using Call Pickup are recorded as "Not Answered"...

  • Page 58: Call Monitor

    4.1.6 Call Monitor 11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous— Options—Call Log to ICD Group when ICD Member Answered 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings →Option 5— Incoming Call Display →Option 6— Display Lock →Option 7— Incoming Call Log Memory 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button →...

  • Page 59

    4.1.6 Call Monitor When using a sub extension in wireless XDP parallel mode (® 22.1.6 Wireless XDP Parallel Mode). • This feature stops when the busy extension user presses the following buttons during a conversation (® 7.1.1 Fixed Buttons, ® 7.1.3 Flexible Buttons): –...

  • Page 60: Call Park

    4.1.7 Call Park Operating Manual References 1.3.7 Call Monitor 1.5.1 Cellular Phone Features 4.1.7 Call Park Description An extension user can place a call into a common parking zone of the PBX. The Call Park feature can be used as a transferring feature; this releases the user from the parked call to perform other operations. A parked call can be retrieved by any extension user.

  • Page 61: Call Pickup

    4.1.8 Call Pickup 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— Call Park / Call Park Retrieve 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button → Type → Parameter Selection (for Call Park) → Optional Parameter (Ringing Tone Type Number) (for Call Park) 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button →...

  • Page 62

    4.1.8 Call Pickup [Example] Telephone Company Outside Party (01-2345-6789) Caller’s name Caller’s number Extension Status DSS button (Extn. 101) Extn. 101 Extn. 102 (Ringing) (Colleague) Call Pickup Group Monitor Through call pickup group and extension settings, users of PTs (with a 3-line LCD or larger) such as colleagues can view the caller information of a call to another extension which belongs to the same call pickup group.

  • Page 63: Directed Call Pickup

    4.1.8 Call Pickup [Example] Telephone Company Outside Party (01-2345-6789) Call Pickup Group Extn. 101 (Ringing) Caller’s name Caller’s name Caller’s name Caller’s number Caller’s number Caller’s number Called Extn. Information Called Extn. Information Called Extn. Information Extension Number Extension Number Extension Number Extension Name Extension Name...

  • Page 64

    4.1.8 Call Pickup [Group Call Pickup] • A specified number of call pickup groups can be created, each of which consists of extension user groups. One extension user group can belong to several call pickup groups. (® 8.1.1 GROUP FEATURES) [Example] Call Pickup Group 1 Call Pickup Group 2...

  • Page 65

    4.1.8 Call Pickup – When waiting on the Automatic Redial feature – When displaying CTI information on the LCD – When receiving a paging call • Caller information will be displayed while listening to background music. • The LCD corresponds with the call waiting tones 1, 2, and 3 as follows. Monitor cycle (15 s) Tone 1 Tone 2...

  • Page 66: Call Splitting

    4.1.10 Call Transfer Operating Manual References 1.3.9 Call Pickup 4.1.9 Call Splitting Description During a conversation, an extension user can call another extension while putting the original party on Consultation Hold. The extension user can then alternate between the two parties and/or connect the original party with the third party.

  • Page 67

    4.1.10 Call Transfer If the transfer destination has a destination set as Intercept Routing—No Answer, the call will be routed to that destination. A call is transferred without announcement. Does the transferrer have a Transfer Recall destination assigned? Is the first transfer destination an extension? Does the first transfer destination have a destination set as...

  • Page 68

    4.1.10 Call Transfer Destination Availability Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. + Phone no. Extension of Another PBX (via TIE Line, Access with PBX Code) Extension of Another PBX (via TIE Line, Access without PBX Code) If the transfer destination does not answer, the call is sent to Voice Mail and a message can be recorded in the mailbox of the transfer destination.

  • Page 69: Call Waiting Features

    4.1.11 CALL WAITING FEATURES 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant— Transfer to busy Extension w/o BSS Operation 10.9 PBX Configuration—[2-9] System—System Options—Option 4— DSS Key—Automatic Transfer for Extension Call 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 1— Transfer Recall Destination 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 1—...

  • Page 70

    4.1.11 CALL WAITING FEATURES Setting Data Line Security cancels the Call Waiting setting. (® 5.1.1 Data Line Security) • Caller Information With the Call Waiting tone, the caller’s information flashes on the display for five seconds, followed by a 10-second pause, then flashes again for five seconds. •...

  • Page 71: Call Waiting Tone

    4.1.12 Call Waiting Tone 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →Option 2— Manual C. Waiting for Extension Call →Option 2— Automatic C. Waiting →Option 4— Call Waiting Tone Type Feature Manual References 4.1.5 Call Log, Incoming 4.1.12 Call Waiting Tone 18.1.6 SMDR (Station Message Detail Recording) 22.1.5 Whisper OHCA Operating Manual References...

  • Page 72: Cellular Phone Features

    4.1.13 CELLULAR PHONE FEATURES →Option 2— Manual C. Waiting for Extension Call →Option 2— Automatic C. Waiting →Option 4— Call Waiting Tone Type 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →Option 2— Manual C. Waiting for Extension Call →Option 2— Automatic C. Waiting →Option 4—...

  • Page 73: Cli (calling Line Identification) Distribution

    4.1.14 CLI (Calling Line Identification) Distribution Feature Description & Reference DISA Call Transfer to outside From the transfer destination (including the outside party), it is user possible to establish a Conference call, perform Call Splitting, and page with a call on hold to transfer the call. ®...

  • Page 74: Clip (calling Line Identification Presentation)

    4.1.15 CLIP (Calling Line Identification Presentation) [Programming Example: System Speed Dialing Table] Location System Speed (System Speed Telephone No. CLI Destination Dialing Name Dialing No.) ABC Company 912125551234 XYZ Company 913135551234 ® 14.1 PBX Configuration—[6-1] Feature—System Speed Dial— Name ® 14.1 PBX Configuration—[6-1] Feature—System Speed Dial— CO Line Access Number + Telephone Number ®...

  • Page 75

    4.1.15 CLIP (Calling Line Identification Presentation) Connected Line Identification Presentation (COLP): The PBX sends a preprogrammed telephone number to the network when the extension user answers an incoming call. The caller can see the number of the answering party on his telephone display when the call is answered.

  • Page 76

    4.1.15 CLIP (Calling Line Identification Presentation) • The CLIP/COLP number must match the telephone number provided by the telephone company. Otherwise it will be ignored or replaced by another number. • When using a private network, the extension number assigned for each extension through system programming is sent for CLIP/COLP.

  • Page 77: Co Line Access

    4.1.16 CO Line Access 4.1.16 CO Line Access Description There are three methods of accessing a CO line. Method Description Operation Idle Line Access (Local Selects an idle CO line Dial the Idle Line Access number or Access) automatically from the assigned press a L-CO button.

  • Page 78: Co Line Call Limitation

    4.1.17 CO Line Call Limitation • It is possible to identify the CO line port that has a CO line connected to it. This prevents extension users from originating a call to a CO line which is not connected. PC Programming Manual References 9.23 PBX Configuration—[1-1] Configuration—Slot—SLC2 - Port Property—...

  • Page 79: Conference

    4.1.18 Conference Feature Description CO-to-CO Line Call (except If a call between two outside parties is established, the call duration Unattended Conference Call) can be restricted by the system timer selected for each trunk group. Duration Both parties will hear warning tones at five-second intervals starting 15 seconds before the time limit.

  • Page 80

    4.1.18 Conference Conditions • When an extension is establishing a conference call the original party is put on hold. • CONF (Conference) Button For a PT/PS which does not have the CONF button, a flexible button can be customized as the Conference button.

  • Page 81: Conference Group Call

    4.1.19 Conference Group Call 10.9 PBX Configuration—[2-9] System—System Options—Option 8— Conference Group—Maximum Number of Speakers During a Conference Group Call 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button— Type 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button— Type Feature Manual References 7.1.3 Flexible Buttons 23.1 Capacity of System Resources Operating Manual References 1.3.15 Conference...

  • Page 82

    4.1.19 Conference Group Call Conference Group Call Control During a conference group call, the caller can restrict or allow members’ ability to speak, and can remove members from the call using the following buttons. These buttons will function irrelevant of the Conference Group Call mode.

  • Page 83

    4.1.19 Conference Group Call Destination Availability Extension of Another PBX (via TIE Line, Access without PBX Code) ü Only available when the networking type of the CO line is assigned as private. Join After Time Out When conference group members do not answer a conference group call within the preprogrammed time limit, the member's telephones will stop ringing.

  • Page 84: Confirmation Tone

    4.1.20 Confirmation Tone • If a conversation has reached the maximum number of participants, the Join After Time Out feature cannot be used to join the conversation. • If 7 members of a Broadcast Mode call already have the ability to speak enabled, PS users cannot use the push-to-talk feature.

  • Page 85: Consultation Hold

    4.1.21 Consultation Hold Type Description Tone 3-1 Sent before a conversation is established when using the Paging feature. Sent to the caller when a conversation is established with an extension in one of the following modes: • Hands-free Answerback mode •...

  • Page 86: Cos (class Of Service)

    4.1.22 COS (Class of Service) Feature Manual References 4.1.9 Call Splitting 4.1.10 Call Transfer 4.1.18 Conference 4.1.22 COS (Class of Service) Description Each extension must belong to a Class of Service (COS). By assigning certain extensions to a COS, it is possible to control the behavior and privileges of extension users (allowing or denying certain extensions access to various features, extensions, and CO lines) depending on the duties appointed to them.

  • Page 87: Cpc (calling Party Control) Signal Detection

    When an extension user receives an incoming call, detailed caller information can be displayed on the PC automatically. A PC and CTI server application software, such as Panasonic Communication Assistant (CA), are required to use CTI features. The PC running the application monitors the status of the PBX and controls the PBX via the CTI Server.

  • Page 88

    • For details about specific CTI features, refer to the manual for your CTI application software. • When using a Panasonic TSP, refer to "Before Installing" in the KX-series TSP Installation Manual. Installation Manual References 4.10 Connection of Peripherals PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—...

  • Page 89: Features And Configurations—d

    Section 5 Features and Configurations—D Document Version 2016-03 Feature Manual...

  • Page 90: Data Line Security

    5.1.2 DHCP (Dynamic Host Configuration Protocol) Assignment 5.1 D 5.1.1 Data Line Security Description Once Data Line Security is set on an extension, communication between the extension and the other party is protected from signals such as Call Waiting, Hold Recall and Executive Busy Override. Extensions which have devices connected to them such as modems or fax machines may set this feature to maintain secure data transmission, by blocking tones or other interruptions during communication.

  • Page 91: Dhcp (dynamic Host Configuration Protocol) Server

    5.1.4 Dial Mode Selection 5.1.3 DHCP (Dynamic Host Configuration Protocol) Server Description The PBX has a built-in DHCP server. When the DHCP server is enabled, the PBX will automatically assign IP addresses to other devices on the network, such as IP-PTs. Using a DHCP server simplifies network management by removing the need to assign IP addresses to devices manually.

  • Page 92: Dial Tone

    5.1.5 Dial Tone PC Programming Manual References 9.25 PBX Configuration—[1-1] Configuration—Slot—Port Property - LCO Port → Dialing Mode → DTMF Width → Pulse Speed 5.1.5 Dial Tone Description The following dial tones inform extension users about features activated on their extensions: Each dial tone type has two frequencies, such as dial tone 1A and dial tone 1B.

  • Page 93: Dial Tone Transfer

    5.1.6 Dial Tone Transfer PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options—Option 3 → Dial Tone—Distinctive Dial Tone → Dial Tone—Dial Tone for Extension → Dial Tone—Dial Tone for ARS 5.1.6 Dial Tone Transfer Description An extension assigned as the manager can change the TRS level (® 19.1.5 TRS (Toll Restriction)) for an extension user temporarily.

  • Page 94: Did (direct Inward Dialing)

    5.1.7 DID (Direct Inward Dialing) Operating Manual References 2.1.1 Dial Tone Transfer 5.1.7 DID (Direct Inward Dialing) Description Directs a call on a public CO line assigned as a Direct Inward Dialing (DID) line to a preprogrammed destination according to the call’s DID number, which is based on the telephone number dialed by the caller. When a call reaches its destination via DID distribution, the DID name will be displayed on the proprietary telephone (PT), allowing extension users to easily see whom a call is directed to.

  • Page 95

    5.1.7 DID (Direct Inward Dialing) [Programming Example: DID Table] CLI Distribution DID Destination Location DID No. Name Lunch Break Night Lunch Break Night Enable Disable Enable Disable 123-4567 Sales Enable Disable Disable Disable 123-2468 Judy ® 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table— DDI / DID Number ®...

  • Page 96: Dil (direct In Line)

    5.1.8 DIL (Direct In Line) 5.1.8 DIL (Direct In Line) Description Directs an incoming public CO line call to a preprogrammed destination based on the CO line carrying the call. Each CO line has a destination for each time mode. [Method Flowchart] A CO line call is received.

  • Page 97: Direct Sip Connection

    5.1.9 Direct SIP Connection Note The following settings can also be specified in the DIL table: • Tenant number: determines the time mode (day/lunch/break/night) for the corresponding CO line. • UM service group number: determines the service group to use when a call is handled by the Unified Messaging system.

  • Page 98: Disa (direct Inward System Access)

    5.1.10 DISA (Direct Inward System Access) Conditions Notice • When this feature is enabled at a site, SIP over TCP is used as the call control protocol. In this case, all SIP line ports at that site will change to TCP/IP fixed operation and the protocol used by existing SIP lines (UDP/IP) cannot be used.

  • Page 99

    5.1.10 DISA (Direct Inward System Access) • Placing an intercom call to an extension, operator or any floating extensions (e.g., an external pager for TAFAS). • Calling an outside party via the PBX. • Operating some PBX remote features (e.g., FWD). [Flowchart] A DISA call from an outside party is received.

  • Page 100

    5.1.10 DISA (Direct Inward System Access) Continued from previous page No Security None None None None CO Line Security All Security Is the dialed number an extension number or floating extension number? Is the Walking COS/Verification Code Entry feature number dialed? What is the dialed number? Is the correct PIN entered?

  • Page 101

    5.1.10 DISA (Direct Inward System Access) Continued from previous page Continued from previous page What method is assigned for DISA Intercept Is an Intercept Routing DND? Routing Busy destination assigned? The call is routed to Intercept Routing Busy tone the intercept destination. (Intercept Routing Busy) Does the caller Is a DISA Busy...

  • Page 102

    5.1.10 DISA (Direct Inward System Access) [Programming Example] Outgoing Busy/ Automated Attendant No. Message Floating (OGM) Extn. No. Message ® 13.3.2 PBX Configuration—[5-3-2] Optional Device—Voice Message—DISA Message— Floating Extension Number The default floating extension number depends on the value specified for Numbering Plan in Easy Setup. ®...

  • Page 103

    5.1.10 DISA (Direct Inward System Access) DISA Intercept Routing—DND If the destination called by the outside party is in DND mode and Idle Extension Hunting is not available, one of the following can be selected through system programming: Busy Tone: The caller will hear a busy tone. Enable: DND will redirect the call to the preprogrammed destination on an extension basis.

  • Page 104

    5.1.10 DISA (Direct Inward System Access) DIL Destination CO Line Lunch Lunch Disable Disable (DISA) (DISA) "CLI" must be set to Disable, to allow incoming calls to be received by DISA. 18.2 PBX Configuration—[10-2] CO & Incoming Call—DIL Table & Port Settings →...

  • Page 105

    5.1.10 DISA (Direct Inward System Access) While hearing a ringback, reorder, or busy tone, retrying the call is possible by pressing " ". System programming selects whether pressing " " during a CO-to-CO line conversation returns to the DISA top menu or sends a DTMF tone.

  • Page 106

    5.1.10 DISA (Direct Inward System Access) connected by the Automatic DISA Activation feature. This feature can be enabled or disabled through system programming. It is also possible to establish a Conference call (® 4.1.18 Conference), perform Call Splitting (® 4.1.9 Call Splitting), and page with a call on hold to transfer the call (® 15.1.1 Paging). 13.3.1 PBX Configuration—[5-3-1] Optional Device—Voice Message—DISA System →...

  • Page 107

    5.1.10 DISA (Direct Inward System Access) [Example] Outside Caller calls Extn. 101 through DISA. Extn. 101 forwards the call to Cellular Phone-1. Outside Caller establishes a conversation with Cellular Phone-1. Cellular Phone-1 presses "#" to put the conversation on hold, and then transfers the call to Cellular Phone-2.

  • Page 108

    5.1.10 DISA (Direct Inward System Access) • Verification Code PIN Lock/Extension PIN Lock If the wrong PIN is entered three times, the line will be disconnected. If the wrong PIN is entered a preprogrammed number of times successively, that extension or verification code will become locked, and even entering the correct PIN will not unlock it.

  • Page 109: Display Information

    ®102:Mike These can be displayed in Original Destination, if the call is turn by pressing the forwarded TRANSFER button or Panasonic* DID name DISP Soft button during a call. Duration of the current CO line call Line 001 11:02'28 –...

  • Page 110: Distribution Order

    5.1.12 Distribution Order PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options—Option 5— PT Feature Access—No. 1–8 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings →Option 5— Display Language →Option 5— Incoming Call Display →Option 5— Automatic LCD Switch when Start Talking 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →Option 5—...

  • Page 111

    5.1.12 Distribution Order [Example] - Circular Calls have been distributed by DIL/DID/CLI. (The number in the circle is the queuing order.) Incoming Call Incoming Call Incoming Call Distribution Distribution Distribution Group 1 Group 2 Group 3 Distribution order: 1 Explanation: Calls are distributed according to the order of the incoming call distribution groups.

  • Page 112: Dnd (do Not Disturb)

    5.1.13 DND (Do Not Disturb) 5.1.13 DND (Do Not Disturb) Description An extension user can make use of the DND feature. If this feature is set, calls will not arrive at the extension, but will arrive at another extension using the Idle Extension Hunting feature (® 10.1.10 Idle Extension Hunting) or the Intercept Routing—Busy/DND feature (®...

  • Page 113: Door Open

    5.1.14 Door Open Operating Manual References 1.3.20 DND (Do Not Disturb) 5.1.14 Door Open Description Using an extension telephone, an extension user can unlock a door for a visitor. The door can be unlocked by extension users who are allowed to unlock the door in Class of Service (COS) programming.

  • Page 114: Doorphone Call

    5.1.15 Doorphone Call 5.1.15 Doorphone Call Description A visitor can use a doorphone to call its preprogrammed destination. Extension users can call a doorphone. Conditions • Hardware Requirement: An optional doorphone and a DOORPHONE card To connect a doorphone to a legacy gateway (® 18.1.11 Stacking Connection), refer to the documentation of the legacy gateway.

  • Page 115: Dsp Resource Advisor

    5.1.16 DSP Resource Advisor 10.9 PBX Configuration—[2-9] System—System Options—Option 3— Confirmation Tone—Tone 1 : Called by Voice 13.1 PBX Configuration—[5-1] Optional Device—Doorphone Operating Manual References 1.3.22 Doorphone Call 5.1.16 DSP Resource Advisor Description Web Maintenance Console provides a tool for calculating the number of resources required for a given set of operating conditions.

  • Page 116

    5.1.16 DSP Resource Advisor Service Number of Ports Load (Busy Ratio %) DSP Cost CO line using G.729 codec Non-IP CO line 0.05 Extension using G.729 codec Unified Messaging — — Conference — Total DSP Cost 18.55 DSP Cost = Number of Ports ´ Resource cost per port (unit) ´ Load In the example above, the total DSP cost is 18.55.

  • Page 117: Dsp Resource Reservation

    5.1.17 DSP Resource Reservation PC Programming Manual References 9.5.1 PBX Configuration—[1-1] Configuration—Slot—Site Property—Main—DSP Conference— Conference Priority 9.33 PBX Configuration—[1-5] Configuration—DSP Resource 5.1.17 DSP Resource Reservation Description A number of resources can be reserved for particular features or services to guarantee a minimum level of service.

  • Page 118: Dsp Resource Usage

    5.1.18 DSP Resource Usage Minimum Resources per unit of No. of required DSP Service performance performance resources Free Resources Minimum performance refers to the minimum number of simultaneous operations. Unified Messaging operations include operations such as users (subscribers) accessing their mailboxes and outside callers leaving messages in subscribers’...

  • Page 119

    5.1.18 DSP Resource Usage Note The examples in this section are intended to illustrate the concept of DSP resource usage. More complex situations may necessitate additional resources, and in some cases fewer resources may be necessary. Examples of DSP resource usage Fundamentally, the number of resources required for a given situation is the sum of the resources required for each individual operation.

  • Page 120

    5.1.18 DSP Resource Usage DSP usage graph The PBX keeps a record of the maximum DSP usage per hour for each of the following features/services. A graph can then be displayed in Web Maintenance Console showing trends in DSP usage over time, as well as the number of calls and operations that could not be performed due to lack of resources.

  • Page 121

    5.1.18 DSP Resource Usage • The scale of the graph can be set to 1-hour, 4-hour, or 24-hour intervals. • One-look Networking (® 14.1.4 One-look Network) The data for all PBXs are stored on the Master unit. • The maximum value of the vertical axis is the maximum recorded DSP usage value, and not the available DSP resource capacity.

  • Page 122

    5.1.18 DSP Resource Usage Feature Manual Document Version 2016-03...

  • Page 123: Features And Configurations—e

    Section 6 Features and Configurations—E Document Version 2016-03 Feature Manual...

  • Page 124: Efa (external Feature Access)

    6.1.1 EFA (External Feature Access) 6.1 E 6.1.1 EFA (External Feature Access) Description Normally, an extension user can only access features within the PBX. However, when performing External Feature Access (EFA) the extension user performs features outside of the PBX, such as using the transfer services of the telephone company or host PBX.

  • Page 125: E-mail Notification For Extension Users

    6.1.2 E-mail Notification for Extension Users 6.1.2 E-mail Notification for Extension Users Description An e-mail can be sent to extension users, notifying them of events such as when they receive a new voice message. Notifications can be sent for the following events: •...

  • Page 126: E-mail Notification For Manager

    6.1.3 E-mail Notification for Manager 6.1.3 E-mail Notification for Manager Description A manager can receive an e-mail notification when Automatic Two-way Recording is used. The recording can be converted to an audio file and then sent as an e-mail attachment. The destination of the e-mail is the e-mail address set for the Automatic Two-way Recording mailbox.

  • Page 127: E-mail Notification Of Sensor Alarm

    6.1.4 E-mail Notification of Sensor Alarm 6.1.4 E-mail Notification of Sensor Alarm Description An e-mail can be sent to a specified e-mail address when the external sensor detects an alarm. You can put comments in the e-mail. If you put a URL for the network camera in the comments, the recipient of the notification can monitor the video feed from the network camera by clicking URL in the comments.

  • Page 128: E-mail Notification Of System-level Events

    6.1.5 E-mail Notification of System-level Events 6.1.5 E-mail Notification of System-level Events Description An e-mail can be sent to administrators or other specified e-mail addresses when certain system-level events occur. Notifications can be sent for the following events: Event Details System alarm An e-mail is sent to users registered as an administrator, and to up to two additional e-mail addresses.

  • Page 129: Emergency Call

    6.1.7 Executive Busy Override 6.1.6 Emergency Call Description An extension user can dial preprogrammed emergency numbers after seizing a CO line regardless of the restrictions imposed on the extension. Note The number "911" is treated as an exception as follows: •...

  • Page 130

    6.1.7 Executive Busy Override After pressing the corresponding DSS button, and while hearing the busy tone, the user can check the caller’ s information on the LCD. Then, the user can interrupt the call (Executive Busy Override), if necessary. Conditions [General] •...

  • Page 131: Extension Dial Lock

    6.1.9 Extension Feature Clear 6.1.8 Extension Dial Lock Description An extension user can change the Toll Restriction (TRS) level of the telephone (® 19.1.5 TRS (Toll Restriction)) so that other users cannot make inappropriate CO line calls. An extension personal identification number (PIN) is used to unlock the telephone (®...

  • Page 132

    6.1.9 Extension Feature Clear Features After Setting Absent Message /DND Call Pickup Deny Allow Call Waiting Enable (Call Waiting tone) Data Line Security Executive Busy Override Deny Allow Log-in/Log-out Log-in Message Waiting All messages left by other extensions will be cleared.

  • Page 133: Extension Pin (personal Identification Number)

    6.1.10 Extension PIN (Personal Identification Number) 6.1.10 Extension PIN (Personal Identification Number) Description Each extension user can be assigned a personal identification number (PIN) through system programming or personal programming (Extension PIN [Personal Identification Number]). This PIN is used to set features or access the extension remotely.

  • Page 134: External Relay

    6.1.11 External Relay Operating Manual References 3.1.2 Personal Programming 4.1.2 Manager Programming 6.1.11 External Relay Description By turning external device relays on and off, the PBX can control external devices such as alarms. When an extension user enters the External Relay feature number, the specified relay turns on for a preprogrammed length of time.

  • Page 135: External Sensor

    6.1.12 External Sensor Operating Manual References 1.3.28 External Relay 6.1.12 External Sensor Description External sensing devices, such as security alarms or smoke detectors, can be connected to the PBX. When the PBX receives input from a sensor, a call is made to the preset destination, alerting the extension user. The available destinations of a sensor call are as follows: [Available Destinations] Destination...

  • Page 136

    6.1.12 External Sensor • As long as the previous sensor call is still being performed, any further alerts from the same sensor are ignored. • The assigned sensor name and/or number are shown on the display of PTs and PSs when a sensor call is received.

  • Page 137: Features And Configurations—f

    Section 7 Features and Configurations—F Document Version 2016-03 Feature Manual...

  • Page 138: Fixed Buttons

    7.1.1 Fixed Buttons 7.1 F 7.1.1 Fixed Buttons Description Proprietary telephones (PTs), DSS Consoles, and Add-on Key Modules feature a wide variety of feature buttons and Line Access buttons, explained below. Note that certain models do not feature certain buttons. For a description of the buttons found on portable stations (PSs), please refer to the Operating Instructions for each PS.

  • Page 139

    7.1.1 Fixed Buttons Button Usage Used to access a CO line or trunk group when making or receiving a Flexible CO call according to the button’s preprogrammed CO Line Access method (Default: S-CO). Can also be customized as a different feature button. Used to make or receive intercom calls.

  • Page 140: Flash/recall/terminate

    7.1.2 Flash/Recall/Terminate 7.1.2 Flash/Recall/Terminate Description A proprietary telephone (PT) user can use the FLASH/RECALL button (Flash/Recall mode or Terminate mode) or Terminate button (Terminate mode) to disconnect the current call and originate another call without hanging Flash/Recall Mode: Disconnects the line and the extension user hears the dial tone from the line used last. For example, if a CO line call is disconnected, the extension user will hear a new dial tone from the same CO line.

  • Page 141: Flexible Buttons

    7.1.3 Flexible Buttons 7.1.3 Flexible Buttons Description Flexible buttons are customized through either system or personal programming. They can then be used to make or receive intercom or CO line calls or be used as feature buttons, as follows: [Button Usage] Button Usage Single-CO (S-CO)

  • Page 142

    7.1.3 Flexible Buttons Button Usage Call Park (Automatic Park Zone) Used to park a call in an idle PBX parking zone automatically. (® 4.1.7 Call Park) Call Log Used to show a log of received calls. (® 4.1.5 Call Log, Incoming) Log-in/Log-out Used to switch between Log-in and Log-out status.

  • Page 143

    7.1.3 Flexible Buttons Button Usage Live Call Screening (LCS) Used to monitor your own voice mailbox while a caller is leaving a message and, if desired, intercept the call. (® 20.1.51 Unified Messaging—Live Call Screening (LCS)) Voice Mail (VM) Transfer Used to transfer a call to the mailbox of a specified extension.

  • Page 144: Flexible Numbering/fixed Numbering

    7.1.4 Flexible Numbering/Fixed Numbering Conditions [General] • Not all buttons are available for KX-UT-series SIP phones. For details about available flexible button types, see 11.1.1 KX-UT Series SIP Phones. [Self Labeling] • Up to 12 characters can be assigned to the LCD of each flexible button through personal/system programming.

  • Page 145

    7.1.4 Flexible Numbering/Fixed Numbering Feature Numbers: Up to four digits, consisting of 0-9, " ", and "#" Other PBX Extension Numbers (Other PBX Extension Number [TIE] 01 through 16): Up to three digits, consisting of 0-9, " ", and "#" [Flexible Numbering Table (available while a dial tone is heard)] Feature Default...

  • Page 146

    7.1.4 Flexible Numbering/Fixed Numbering Feature Default Outgoing Message (OGM) playback/record/clear S-CO Line Access Parallel Telephone (Ring) Mode set/cancel Group Call Pickup Directed Call Pickup TAFAS—Calls through an External Pager Group Paging answer Automatic Callback Busy cancel/CCBS cancel User Remote Operation/Walking COS/Verification Code Entry Wireless XDP Parallel Mode set/cancel Account Code Entry Call Hold/Call Hold Retrieve...

  • Page 147

    7.1.4 Flexible Numbering/Fixed Numbering Feature Default Data Line Security set/cancel Call Waiting Mode: Call from Extension off/BSS/OHCA/Whisper OHCA Call Waiting Mode: Call from CO set/cancel Executive Busy Override Deny set/cancel Not Ready Mode on/off Log-in/Log-out Incoming Call Queue Monitor Hot Line program/set/cancel Absent Message set/cancel BGM set/cancel Remote Wake-up Call...

  • Page 148

    7.1.4 Flexible Numbering/Fixed Numbering Feature Default Message Waiting set Call Monitor Automatic Callback Busy Alternate Calling—Ring/Voice SIP extensions cannot perform DND Override, Executive Busy Override, Message Waiting, or Call Monitor but can be the recipient of them. To use Call Waiting/DND Override, both "1" and "2" are available by default. Fixed Numbering (available while dialing or talking) Features which are available while dialing or talking have fixed numbers, as shown in the following table: [Fixed Numbering Table (available while dialing or talking)]...

  • Page 149: Floating Extension

    7.1.5 Floating Extension 10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature Feature Manual References 15.1.24 PS (Portable Station) 23.1 Capacity of System Resources Operating Manual References 5.3.1 Feature Number Table 7.1.5 Floating Extension Description Virtual extension numbers can be assigned to resources to make them as easily accessible as extensions. These numbers are referred to as "floating extension numbers"...

  • Page 150: Fwd (call Forwarding)

    7.1.6 FWD (Call Forwarding) PC Programming Manual References 2.1.4 Easy Setup Wizard 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Extension 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Main → Floating Extension Number → Group Name 11.7.2 PBX Configuration—[3-7-2] Group—UM Group—Unit Settings— Floating Extension No. 11.8 PBX Configuration—[3-8] Group—PS Ring Group—...

  • Page 151

    7.1.6 FWD (Call Forwarding) Depending on the type of incoming intercom or CO line calls, it is possible to set a different destination for each. Extension Forwards to Incoming Another Extension Intercom Calls Incoming CO Forwards to Line Calls Outside Party Available Forwarding Type: All Calls Busy...

  • Page 152

    7.1.6 FWD (Call Forwarding) Condition for Original Extension/ Destination Availability Incoming Call Distribution Group Extension of Another PBX (via TIE Line, ü Only available when FWD to CO line Access with PBX Code) is allowed through COS programming. Extension of Another PBX (via TIE Line, –...

  • Page 153

    7.1.6 FWD (Call Forwarding) – If a destination extension rings, and then the call is redirected to the forward destination by the FWD—No Answer or Busy/No Answer feature. – If a call waits in a queue of an incoming call distribution group, and then the call is redirected to the overflow destination by the Queuing Time Table.

  • Page 154

    7.1.6 FWD (Call Forwarding) – Canceling Group FWD from "Secretary" extension to "Boss" extension Forwarding disabled If the "Secretary" (Ext. 102) presses the DSS button assigned Group FWD button again, (FWD 101) forwarding for the "Boss" (Ext. 101) will be turned off (the LED will turn off).

  • Page 155: Fwd/dnd Button, Group Fwd Button

    7.1.7 FWD/DND Button, Group FWD Button PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— FWD No Answer Timer 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings →CO & SMDR— Call Forward to CO →Manager— Group Forward Set →Optional Device & Other Extensions— Remote Operation by Other Extension 10.9 PBX Configuration—[2-9] System—System Options—Option 1—...

  • Page 156

    7.1.7 FWD/DND Button, Group FWD Button [Button Status] The FWD/DND button shows the current status as follows: Light Pattern Status (default) Red on DND on Slow red flashing FWD on FWD/DND off The functions assigned to the "on" and "flashing" patterns can be changed through system programming. Group FWD Button Types The FWD feature for the incoming call distribution group can be customized on a flexible button.

  • Page 157

    7.1.7 FWD/DND Button, Group FWD Button Conditions • When FWD/DND buttons are set to FWD/DND Cycle Switch mode, pressing the FWD/DND button cycles the FWD/DND setting. In this mode, when intercom calls are set to be handled differently from CO line calls (forward destination, DND on/off): in idle mode, the light patterns of the FWD/DND—Both button (including FWD/DND button [fixed button]) and the Group FWD—Both button will indicate the setting for either CO line calls or intercom...

  • Page 158

    7.1.7 FWD/DND Button, Group FWD Button Operating Manual References 3.1.2 Personal Programming Feature Manual Document Version 2016-03...

  • Page 159: Features And Configurations—g

    Section 8 Features and Configurations—G Document Version 2016-03 Feature Manual...

  • Page 160: Group Features

    8.1.1 GROUP FEATURES 8.1 G 8.1.1 GROUP FEATURES Description This PBX supports various types of groups. Trunk Group CO lines can be grouped into trunk groups based on carrier, CO line type, etc. Several settings can be assigned on a trunk group basis. All CO lines belonging to a trunk group follow the programming for that trunk group.

  • Page 161: Paging Group

    8.1.1 GROUP FEATURES Paging Group Using the Paging feature, extensions can make a page to any paging group or answer a page to their own groups. One extension user group or external pager (loudspeaker) can belong to several paging groups. (®...

  • Page 162

    8.1.1 GROUP FEATURES (® 20.1.2 UNIFIED MESSAGING FEATURES) ® 11.7.1 PBX Configuration—[3-7-1] Group—UM Group—System Settings ® 11.7.2 PBX Configuration—[3-7-2] Group—UM Group—Unit Settings VM Group There are two types of VM groups as follows: Type Description VM (DTMF) Group A group of SLT ports which use the Voice Mail DTMF Integration features.

  • Page 163

    8.1.1 GROUP FEATURES 11.8.1 PBX Configuration—[3-8] Group—PS Ring Group—Member List PS Ring Group 1 PS Ring Group 2 Floating Extension No. 301 Floating Extension No. 302 Name: Sales 1 Name: Sales 2 PS 1 PS 2 PS 3 PS 4 PS 5 (Extn.

  • Page 164

    8.1.1 GROUP FEATURES Connection between devices in different P2P groups P2P Group 2 P2P Group 1 non-P2P The PBX group assignment is used when an IP telephone establishes a call with a non-IP telephone (e.g., an SLT). If the non-IP telephone’s PBX and the IP telephone are in the same P2P group, a P2P connection is established between the IP telephone and the PBX: Site 1 Site 2...

  • Page 165: Features And Configurations—h

    Section 9 Features and Configurations—H Document Version 2016-03 Feature Manual...

  • Page 166: Hands-free Answerback

    9.1.1 Hands-free Answerback 9.1 H 9.1.1 Hands-free Answerback Description A proprietary telephone (PT) user with a speakerphone or optional headset can talk to a caller without lifting the handset. If the user receives a call in Hands-free Answerback mode, a hands-free conversation is established in the following method: Type Answering Method...

  • Page 167: Hands-free Operation

    9.1.3 Headset Operation PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone— Tone Length—Reorder Tone for PT Hands-free 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant— Automatic Answer (Caller) 10.9 PBX Configuration—[2-9] System—System Options →Option 1—...

  • Page 168: Hospitality Features

    9.1.4 HOSPITALITY FEATURES Conditions • If headset mode is on, pressing the SP-PHONE button activates the headset, not the built-in speaker. • To set headset mode on a DPT or IP-PT, use personal programming (Headset Operation) or press the Headset button. To set headset mode on an APT, use the handset/headset selector provided on the set and/or on the headset.

  • Page 169: Host Pbx Access Code (access Code To The Telephone Company From A Host Pbx)

    9.1.5 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Feature Description Details in ® 18.1.6 SMDR SMDR for External Hotel Hospitality feature data, including check-in Application check-out , and timed reminder times, can be output to (Station SMDR for use in a PC-based hotel application.

  • Page 170

    9.1.5 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) [Example] Telephone Company Host PBX Access Code: 0 Host PBX Outside Party (01-23-4567) Idle Line Access No.: 9 Extn. 101 Extn. 102 Dials "0-01-23-4567". TRG1 Host PBX Access Code Telephone...

  • Page 171: Hot Line

    9.1.6 Hot Line "0" to be dialed first) are treated as extensions of the telephone company and do not get recorded on SMDR, because in this case this PBX recognizes the telephone company as the host PBX. Therefore, only long distance calls are recorded on SMDR. PC Programming Manual References 11.1.1 PBX Configuration—[3-1-1] Group—Trunk Group—TRG Settings—Host PBX Access Code 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR Options—...

  • Page 172

    9.1.6 Hot Line Feature Manual Document Version 2016-03...

  • Page 173: Document Version 2016-03 Feature Manual

    Section 10 Features and Configurations—I Document Version 2016-03 Feature Manual...

  • Page 174: Icd Group Features

    10.1.1 ICD GROUP FEATURES 10.1 I 10.1.1 ICD GROUP FEATURES Description An incoming call distribution group is a group of extensions programmed through system programming. ® 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member List An incoming call distribution group receives calls directed to the group. Each incoming call distribution group has a floating extension number (default: 6 + two-digit group number [up to group 64]).

  • Page 175

    10.1.1 ICD GROUP FEATURES Calls arrive at ICD group 1. Overflow Feature a) Sends a busy tone (Busy on Busy), or b) Redirects to the overflow destination. Queuing Feature Five calls are waiting in the queue. (Calls 4 through 8) Manual Queue Redirection The longest waiting call in a queue can be redirected to the overflow...

  • Page 176

    10.1.1 ICD GROUP FEATURES A call is redirected to a preprogrammed destination when it cannot be answered or queued (Intercept Routing—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone (Busy on Busy) or disconnect the line. Incoming Call Distribution Group Controlling Feature Feature Description &...

  • Page 177: Icd Group Features—group Call Distribution

    10.1.2 ICD Group Features—Group Call Distribution The FWD feature can be assigned on an incoming call distribution group basis. • COS for Incoming Call Distribution Groups Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be enabled or disabled for each COS.

  • Page 178

    10.1.2 ICD Group Features—Group Call Distribution Distribution Method Description Uniform Call Distribution Calls are distributed evenly to a different extension each time a call is (UCD) received. Extensions are hunted in a circular way in the preprogrammed order for the group, starting at the extension after the extension that received the last call.

  • Page 179

    10.1.2 ICD Group Features—Group Call Distribution [How the Group Call Waiting Feature Activates] Programming Conditions Result Group Call Group Call Group Call Waiting Capable Waiting Mode Distribution Method Distribution Method Telephone Distribution PT/PS with idle Priority Hunting ICD Group button Priority Hunting Ring Any telephone...

  • Page 180: Icd Group Features—log-in/log-out

    10.1.3 ICD Group Features—Log-in/Log-out Conditions • FWD/DND Extension System programming for each incoming call distribution group is required to skip or ring extensions which have the FWD or DND feature set. If set to ring, the FWD/DND settings are ignored. (® 5.1.13 DND (Do Not Disturb), ®...

  • Page 181

    10.1.3 ICD Group Features—Log-in/Log-out [Log-in/Log-out and Wrap-up Status Example] Incoming call Incoming call Incoming call Ready Waiting for call Wrap-up Call button pressed arrives Not Ready Extn. Extn. Extn. Extn. Extn. Extn. Wrap-up Answering a call Finishing paperwork/ temporary break time expires Ready Ready Not Ready...

  • Page 182

    10.1.3 ICD Group Features—Log-in/Log-out A flexible button can be customized as the Wrap-up button. It shows the current status as follows: Light pattern Status Slow red flashing Wrap-up Red on Not Ready Ready (Wrap-up mode cancel) • When a PS in Wireless XDP Parallel Mode completes a call, neither the PS nor its wired telephone can have Wrap-up time.

  • Page 183: Icd Group Features—outside Destinations

    10.1.4 ICD Group Features—Outside Destinations Feature Manual References 7.1.3 Flexible Buttons Operating Manual References 1.3.39 ICD Group Features—Log-in/Log-out 10.1.4 ICD Group Features—Outside Destinations Description Up to 4 outside parties or destinations at another PBX can be assigned as members of an Incoming Call Distribution (ICD) Group, using the following method: A virtual PS is registered as a member of the ICD Group.

  • Page 184

    10.1.4 ICD Group Features—Outside Destinations Conditions • KX-NSE101, KX-NSE105, KX-NSE110 or KX-NSE120 (Activation Key for Mobile Extension) is required to use this feature. One activation key is required for each extension (virtual PS) that will use this feature. • For this feature to be activated, the following conditions must be met: –...

  • Page 185: Icd Group Features—overflow

    10.1.5 ICD Group Features—Overflow Feature Manual References 15.1.15 Private Network Features—Network ICD Group 21.1.2 Virtual PS 10.1.5 ICD Group Features—Overflow Description When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination or a busy tone may be sent to the callers by the following features: Intercept Routing—Overflow in an Incoming Call Distribution Group Busy on Busy Intercept Routing—Overflow in an Incoming Call Distribution Group...

  • Page 186

    10.1.5 ICD Group Features—Overflow Destination Availability Trunk Group Access no. + Trunk Group no. + Phone no. ü Extension of Another PBX (via TIE Line, Access with PBX Code) ü Extension of Another PBX (via TIE Line, Access without PBX Code) ü...

  • Page 187: Icd Group Features—queuing

    10.1.6 ICD Group Features—Queuing 10.1.6 ICD Group Features—Queuing Description When a preprogrammed number of extensions in an incoming call distribution group are busy, additional incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable. While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night) (®...

  • Page 188

    We are sorry to Thank you for overflow 30 seconds. the overflow keep you holding. calling Panasonic. destination. destination. All of our agents All of our agents are are still handling currently handling other calls. Please other calls.

  • Page 189: Icd Group Features—supervisory

    10.1.7 ICD Group Features—Supervisory Light Pattern Calls in the Waiting Queue Red on At or under the assigned number for Hurry-up Rapid red flashing Over the assigned number for Hurry-up PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— Incoming Call Queue Monitor 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings →Overflow Queuing Busy...

  • Page 190

    10.1.7 ICD Group Features—Supervisory Feature Description Log-in/Log-out Monitor and Monitor: The supervisor extension can monitor the log-in/log-out Remote Control status of the incoming call distribution group members through the corresponding DSS button light. Remote Control: The supervisor extension can change the status of the members by pressing the corresponding DSS button.

  • Page 191: Icd Group Features—supervisory Feature (acd)

    10.1.8 ICD Group Features—Supervisory Feature (ACD) • If a call to an incoming call distribution group is overflowed: If the display is in idle status, it will change to monitor mode for the corresponding incoming call distribution group automatically. If the display is monitoring another incoming call distribution group, it will not change. •...

  • Page 192

    10.1.8 ICD Group Features—Supervisory Feature (ACD) [Group Monitor Example] Standard Mode Simple Mode [ACD Report] An ACD report can be made with the following items included. Group Item Description Incoming Calls Total The number of incoming calls received by the target ICD group. Answered The number of incoming calls answered by the target ICD group.

  • Page 193

    10.1.8 ICD Group Features—Supervisory Feature (ACD) Item Description Overflow The number of overflowed incoming calls to the target ICD group. Talk Time Total The total talking time of answered calls for the target ICD group. (HH:MM:SS(D)) Average The average talking time of answered calls for the target ICD group. (HH:MM:SS) Max.

  • Page 194

    10.1.8 ICD Group Features—Supervisory Feature (ACD) Item Description Wrap-up Time The total wrap-up time for the target agent. (HH:MM:SS(D)) "D" indicates the number of days (D=1–367). If the number of days is 0, (D) is not displayed. Call Item Description ACD Report - Call Report Start Date The start date of the call.

  • Page 195

    10.1.8 ICD Group Features—Supervisory Feature (ACD) [Graph Example] Conditions CAUTION If the Call Log for Built-in ACD Report setting for the Supervisory Monitor (ACD) Control feature is enabled through system programming, the Hospitality feature cannot be used. For details, refer to the relevant chapter in this Feature Manual or consult your system administrator.

  • Page 196: Icd Group Features—vip Call

    10.1.9 ICD Group Features—VIP Call Feature Manual References 17.1.3 Room Status Control PC Programming Manual References 8.4 Users—ICDG Management 11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous 11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call Distribution Group—ACD Supervisor Operating Manual References 1.3.34 HOSPITALITY FEATURES 4.1.3 Supervisory Monitor (ACD) Control 10.1.9 ICD Group Features—VIP Call Description...

  • Page 197: Idle Extension Hunting

    10.1.10 Idle Extension Hunting Explanation: Calls queued in groups 1 and 3, with VIP Call mode enabled, are given priority according to their group. After call 1 in group 1, several other calls are received. However, call 8 in group 1 is distributed next. Once all the calls in groups 1 and 3 have been distributed, the calls in groups 2 and 4 are distributed evenly from the lowest numbered group.

  • Page 198

    10.1.10 Idle Extension Hunting Type Description Circular Hunting An idle extension is searched for in the order specified in the idle extension hunting group in a circular way. Incoming call Busy Extn. Extn. Extn. Extn. Assignment order Terminated Hunting An idle extension is searched for in the order specified in the idle extension hunting group until reaching the last assigned extension.

  • Page 199: Incoming Call Features

    10.1.11 INCOMING CALL FEATURES Destination Availability Extension of Another PBX (via TIE Line, Access without PBX Code) ü • FWD/DND Mode While searching for an idle extension within an idle extension hunting group, any extension that has set FWD—All Calls or DND feature will be skipped, and the call will go to the next extension in the group. PC Programming Manual References 11.6 PBX Configuration—[3-6] Group—Extension Hunting Group 11.6.1 PBX Configuration—[3-6] Group—Extension Hunting Group—Member List...

  • Page 200

    10.1.11 INCOMING CALL FEATURES Distribution Method Each public CO line port (channel) can use a different method of directing calls to their destinations as they are received. Distribution Method Description Details in ® 5.1.8 DIL (Direct Direct In Line (DIL) Directs a call to a preprogrammed destination, such as an operator, based on the CO line In Line)

  • Page 201: Intercept Routing

    10.1.12 Intercept Routing Destination Type Availability UM Group ü VM Group (DTMF/DPT) ü Fax Unit ü External Pager (TAFAS) ü DISA ü Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. + Phone no. Extension of Another PBX (via TIE Line, Access with PBX Code) Extension of Another PBX (via TIE Line, Access without PBX Code) ü...

  • Page 202

    10.1.12 Intercept Routing Type Description No Answer (IRNA) If a called party does not answer a call within a preprogrammed time period (IRNA Timer), the call is redirected to a preprogrammed intercept destination. The assigned intercept destination of the extension port. →...

  • Page 203

    10.1.12 Intercept Routing When the original destination is: The Available Intercept Destination is: • The ICD Group Overflow destination assigned to the ICD Group group. (® 10.1.5 ICD Group Features—Overflow) ® 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Overflow No Answer— Time out &...

  • Page 204

    10.1.12 Intercept Routing Programming Example "600" is an example of a <Forward Destination of Virtual PS> Floating Extension No. for the External Pager FWD Destination Ext. No. of the Virtual PS 2001 <Intercept Destination of Virtual PS> Intercept Destination Ext. No. of the Virtual PS Lunch Break Night 2001...

  • Page 205

    10.1.12 Intercept Routing This feature is also available when a call is forwarded by FWD—No Answer under the following conditions: – The forwarding destination is in a private network and is busy or does not answer. – The forwarding destination is in a public network and does not answer. However, this feature is not available when a call is forwarded by FWD—No Answer to a destination in a public network that is busy.

  • Page 206: Intercept Routing—no Destination

    10.1.13 Intercept Routing—No Destination PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters →Dial / IRNA / Recall / Tone— Intercept Routing No Answer (IRNA)—Day, Lunch, Break, Night →DISA / Door / Reminder / U. Conf— DISA—Intercept Timer—Day, Lunch, Break, Night 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings →Overflow No Answer—...

  • Page 207: Intercom Call

    10.1.14 Intercom Call 10.1.14 Intercom Call Description An extension user can call another extension user. Conditions • Extension Number/Name Assignment Extension numbers and names are assigned to all extensions. The assigned number and name of the other extension are shown on display PTs during intercom calls. •...

  • Page 208: Internal Call Block

    10.1.15 Internal Call Block 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Main → Extension Number → Extension Name Feature Manual References 7.1.3 Flexible Buttons Operating Manual References 1.2.1 Making Calls 1.3.3 Alternate Calling—Ring/Voice 1.4.3 Directories 3.1.2 Personal Programming 10.1.15 Internal Call Block Description Internal calls can be restricted based on the Class of Service (COS) assigned to the caller and to the called party.

  • Page 209

    10.1.15 Internal Call Block COS 3 can make calls to COS 3 only. COS 1 Extn. 100 Extn. 101 COS 2 COS 3 Extn. 102 Extn. 103 Extn. 104 Extn. 105 Extn. 106 Conditions • Internal Call Block also prohibits certain features, such as Walking Extension and Walking COS, from being performed between certain extensions.

  • Page 210: Ip-cs (kx-ns0154)

    10.1.16 IP-CS (KX-NS0154) 10.1.16 IP-CS (KX-NS0154) Description The KX-NS0154 is an IP-CS that supports many network features supported by IP-PTs. It also supports 2 types of signal synchronization. Easy Setup This IP-CS can be automatically registered to the PBX by connecting it to the network. For details, refer to "5.9.1 Registering IP Telephones"...

  • Page 211: Ip-pt (ip Proprietary Telephone)

    10.1.17 IP-PT (IP Proprietary Telephone) [Registration] • IP-CSs that support LAN synchronization (KX-NS0154 only) are automatically assigned a LAN Synchronization Group number, according to the site they are registered to. If the maximum number of CSs have already been registered, no group number will be assigned. [Synchronization] •...

  • Page 212

    10.1.17 IP-PT (IP Proprietary Telephone) [Connection Example] IP-PT Private IP V-IPEXT Network IP-PT IP-PT Primary Secondary Ethernet Port Ethernet Port Main Office Branch Office Conditions • IP-PT registration is required through system programming before an IP-PT can be used with the PBX. An IP-PT cannot be used unless an extension number is assigned.

  • Page 213: Isdn (integrated Services Digital Network) Features

    10.1.18 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES Installation Manual References 4.4 Virtual Cards PC Programming Manual References 9.5.1 PBX Configuration—[1-1] Configuration—Slot—Site Property—Main—Main— IP Terminal Registration Mode 9.14 PBX Configuration—[1-1] Configuration—Slot—V-IPEXT32—Card Property 9.15 PBX Configuration—[1-1] Configuration—Slot—V-IPEXT32—Port Property 10.1.18 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES Description Integrated Services Digital Network (ISDN) is a digital switching and transmission network.

  • Page 214

    10.1.18 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES Service Description Details in ® 4.1.3 Caller ID Caller ID The PBX receives Caller ID information, such as the caller’s name and telephone number, when a call is sent from the network. A display proprietary telephone (PT) user can see this information before answering the call.

  • Page 215

    10.1.18 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES →Main— Extension Number →Option 7— ISDN Bearer 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 7— ISDN Bearer Feature Manual References 15.1.17 PRIVATE NETWORK FEATURES—QSIG Document Version 2016-03 Feature Manual...

  • Page 216

    10.1.18 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES Feature Manual Document Version 2016-03...

  • Page 217: Features And Configurations—k

    Section 11 Features and Configurations—K Document Version 2016-03 Feature Manual...

  • Page 218: Kx-ut Series Sip Phones

    11.1 K 11.1.1 KX-UT Series SIP Phones Description KX-UT series telephones are Panasonic SIP phones that provide tighter integration with the PBX than general SIP phones. The following features are available: Automatic PBX registration Like IP-PTs (® 10.1.17 IP-PT (IP Proprietary Telephone)), registration of KX-UT series SIP phones can be made to occur automatically through system programming.

  • Page 219

    11.1.1 KX-UT Series SIP Phones Button Usage Call Park Place the current call into a parking zone of the PBX. (® 4.1.7 Call Park) There are two modes: • Specific: Place the call into the specified park zone. • Automatic: The telephone searches for an idle park zone from among those assigned to its own flexible buttons.

  • Page 220

    11.1.1 KX-UT Series SIP Phones Feature Manual Document Version 2016-03...

  • Page 221: Features And Configurations—l

    Section 12 Features and Configurations—L Document Version 2016-03 Feature Manual...

  • Page 222: Led Indication

    12.1.1 LED Indication 12.1 L 12.1.1 LED Indication Description The LED of the Message/Ringer Lamp and the following buttons (Line Status Buttons and Corresponding Extension Status Button) can indicate line status with a variety of light patterns. Line Status Buttons: S-CO, G-CO, L-CO, INTERCOM, ICD Group, PDN Corresponding Extension Status Button: DSS, SDN Light Pattern of the Message/Ringer Lamp [IP-PT and DPT]...

  • Page 223

    12.1.1 LED Indication Light Pattern of the Line Status Buttons Line Status Incoming Call Intercom Button: Distribution CO Line Status Line Status (ICD) Group Light Line Status Pattern S-CO G-CO L-CO INTERCOM ICD Group Idle Green on This extension is using the line. Slow green This extension is holding the line.

  • Page 224: Line Preference—incoming

    12.1.2 Line Preference—Incoming Flashing Light Patterns Slow Flashing Moderate Flashing Rapid Flashing Conditions • The incoming CO line call shows on the buttons in the following priority: ICD Group®S-CO®G-CO®L-CO®PDN®INTERCOM • The light pattern of a DSS button for incoming calls can be set to "Off" through system programming. In this case, the DSS button light will not indicate the status of the corresponding extension.

  • Page 225: Line Preference—outgoing

    12.1.3 Line Preference—Outgoing Type Description Answers a call arriving at a Primary Directory Number (PDN) button simply by going off-hook. This works even when multiple calls are received simultaneously. (® 15.1.4 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension) Prime Line Answers a call arriving at a CO button (on which the "Prime Line"...

  • Page 226: Local Alarm Information

    12.1.4 Local Alarm Information Method Description Prime Line When an extension user goes off-hook, the preset line is selected automatically. A prime line can be selected from the Line Access buttons: S-CO, G-CO, L-CO, ICD Group. Conditions • Line Preference Override A user can override the preset Line Preference temporarily by pressing the desired Line Access button or a Memory Dialing button, such as One-touch Dialing, before going off-hook.

  • Page 227

    12.1.4 Local Alarm Information [Explanation] Number in the Item Description Example Error Code Shows three-digit error code. Sub Code Shows 8-digit sub code (BBWXYYZZ). BB: Site number (00 to 15) W: Slot type (Physical shelf: blank, Virtual shelf: *) X: Unit number/Non-PBX process code YY: Slot number/Process code ZZ: Port number/Process number When the PBX in a One-look network enters Isolated Mode or Backup Master Mode, the System Alarm button...

  • Page 228

    12.1.4 Local Alarm Information Feature Manual Document Version 2016-03...

  • Page 229: Features And Configurations—m

    Section 13 Features and Configurations—M Document Version 2016-03 Feature Manual...

  • Page 230: Manager Features

    13.1.1 Manager Features 13.1 M 13.1.1 Manager Features Description An extension assigned as a manager (manager extension) is allowed to use certain features which most extensions cannot. Class of Service (COS) programming determines which extensions are manager extensions and can therefore use the following features: Manager Feature Description...

  • Page 231: Memory Dialing Features

    13.1.2 MEMORY DIALING FEATURES Manager Feature Description Details in Password ® 15.1.14 Private NDSS Monitor Release Removes the monitor function from an NDSS button. required Network Features—NDSS (Network Direct Station Selection) Conditions CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers a personal identification number (PIN) (verification code PIN or extension PIN) of the PBX.

  • Page 232

    13.1.2 MEMORY DIALING FEATURES Feature Storing Method Details in ® 17.1.1 Redial, Last Number Redial The last or most recent dialed numbers are (Outgoing Call Log) automatically stored. Last Number ® 18.1.9 Speed Speed Personal • Personal Programming Dialing Dialing, Personal •...

  • Page 233: Message Waiting

    13.1.3 Message Waiting [Secret Dialing Example] When storing the number "9-123-456-7890", to conceal the telephone number "123-456-7890", Enter INTERCOM 1 2 3 4 5 6 7 8 9 0 INTERCOM Note • It is possible to store a Memory Dialing feature number at the beginning of Memory Dialing numbers.

  • Page 234: Music On Hold

    13.1.4 Music on Hold If Distinctive Dial mode is enabled, dial tone 4 will be sent to an extension when a message has been left on the extension. (® 5.1.5 Dial Tone) • It is possible to leave a Message Waiting notification while hearing a ringback tone, busy tone, or DND tone.

  • Page 235

    13.1.4 Music on Hold The audio source for Music on Hold is selected from either a BGM number (1 to 8) or the built-in tone. BGM can be either an external music source or a user-supplied audio file. The following table shows which audio sources can be assigned to which BGM numbers: [BGM Number and the Music Source] BGM No.

  • Page 236: Mute

    13.1.5 Mute When uploading a file to the Master unit, the user can select which sites to upload the file to and the BGM number for each site. When uploading to a Slave unit, the user can select only the BGM number, and the file is uploaded only to that PBX.

  • Page 237: Features And Configurations—o

    Section 14 Features and Configurations—O Document Version 2016-03 Feature Manual...

  • Page 238: Off-hook Monitor

    14.1.2 OGM (Outgoing Message) 14.1 O 14.1.1 Off-hook Monitor Description A proprietary telephone (PT) user can let others listen to the user’s conversation through the built-in speaker, during a conversation using the handset. Conditions • Compatible Telephones – KX-DT300 series –...

  • Page 239

    14.1.2 OGM (Outgoing Message) – A floating extension number is assigned to each outgoing message (OGM) (default: 536–599 ). Even though messages are stored separately for each site, the message numbers (OGM 1 to 64) and their corresponding floating extension numbers are shared among all sites. Therefore, the contents of message 01 (floating extension number 536) at site A may be different from the contents of message 01 (floating extension number 536) at site B.

  • Page 240: Ohca (off-hook Call Announcement)

    – KX-T7436 These telephones can be connected only through a legacy gateway. They cannot be connected directly to a KX-NS1000 PBX. (® 18.1.11 Stacking Connection) • The OHCA feature cannot be used in the following cases: COS or called extension’s telephone type is not available for this feature.

  • Page 241: One-look Network

    A One-look network is a network of KX-NS series PBXs connected and managed over a private IP network. A KX-NS1000 PBX serves as the Master unit, which controls one or more PBXs, known as Slave units. Almost all programming and configuration can be done through the Master unit.

  • Page 242

    14.1.4 One-look Network Features—VoIP (Voice over Internet Protocol)—Common Extension Numbering for Multiple PBXs), but it does not require any system programming. • CO line access Extension users can access CO lines at remote PBXs. Through system programming, outgoing calls can be routed so as to reduce long-distance call charges.

  • Page 243

    14.1.4 One-look Network Extension Extension Name Number In the COS settings, ensure that access to trunk group 3, as assigned in step 1, is not blocked for the selected COS (COS 2, as assigned in step 2), but is blocked for all other COS. ®...

  • Page 244

    The types of PBXs that can be assigned as Master and Slave units are as follows: – Master unit: KX-NS1000 – Slave unit: KX-NS1000, KX-NS700 • A maximum of 15 Slave units can be registered to the Master unit. •...

  • Page 245: One-look Network—ip Network Type Comparison

    All units must have a DSP card installed. • The Fax Server feature is supported only by KX-NS1000 PBXs (® 20.1.38 Unified Messaging—Fax Server). Therefore, the UM groups of non-KX-NS1000 PBXs should not be specified as the destination for faxes. •...

  • Page 246

    One V-IPGW card per PBX requirements One-look Network) per PBX For non-KX-NS1000 PBXs, requirements may differ. When to choose a One-look network If the network will consist only of KX-NS series PBXs and a private IP network is feasible, then a One-look network is probably the better option.

  • Page 247: One-look Networking Survivability Features

    14.1.6 ONE-LOOK NETWORKING SURVIVABILITY FEATURES 14.1.6 ONE-LOOK NETWORKING SURVIVABILITY FEATURES Description A One-look network can be configured so that even if the PBX at a site fails or is otherwise disconnected from the network, operation of the One-look network as a whole continues. The following network survivability features are available: Feature Explanation...

  • Page 248: One-numbered Extension

    14.1.7 One-numbered Extension 14.1.7 One-numbered Extension Description It is possible to share one extension number between a main extension and a sub extension as a paired extension. The sub extension that is paired with the main extension can be called simultaneously by the extension number of the main extension (paired main extension number).

  • Page 249

    14.1.7 One-numbered Extension • The following features are not available both at the main/sub extension. – Walking Extension (® 22.1.2 Walking Extension) – Enhanced Walking Extension (® 22.1.3 Walking Extension, Enhanced) • When one of the main extension or sub extension is busy, the paired extension cannot make a call. •...

  • Page 250: One-touch Dialing

    14.1.9 Operator Features 14.1.8 One-touch Dialing Description A proprietary telephone (PT) user can make a call or access a feature with a one-touch operation. This is possible by storing the number, such as an extension number, telephone number, or feature number in a One-touch Dialing button.

  • Page 251

    14.1.9 Operator Features Type Description PBX operator An extension or ICD group can be assigned as a PBX operator for each time mode (day/lunch/break/night). Tenant operator An extension or incoming call distribution group can be assigned as a tenant operator. The tenant operator may be the extension or ICD group of another tenant.

  • Page 252

    14.1.9 Operator Features Feature Manual Document Version 2016-03...

  • Page 253: Features And Configurations—p

    Section 15 Features and Configurations—P Document Version 2016-03 Feature Manual...

  • Page 254: Paging

    15.1.1 Paging 15.1 P 15.1.1 Paging Description An extension user can make a voice announcement to several people at once. The announcement is heard through the built-in speakers of proprietary telephones (PTs) and/or external pagers (loudspeakers) which belong to a paging group. The PBX can connect to one external pager. The paged person can answer the page from a nearby telephone.

  • Page 255

    Pager Numbering Site ID Port The number of ports available at each site depends on the type of PBX (e.g., KX-NS700, KX-NS1000) for the site. For details, refer to the Installation Manual of the specific PBX. PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features...

  • Page 256: Pause Insertion

    15.1.2 Pause Insertion →Option 1— PT Fwd / DND—Paging to DND Extension →Option 3— Confirmation Tone—Tone 2 : Paged / Automatic Answer 10.11.1 PBX Configuration—[2-11-1] System—Audio Gain—Paging/MOH → Paging—EPG 1–6 (External Pager 1–6) → Paging—Paging Level from PT Speaker 11.4 PBX Configuration—[3-4] Group—Paging Group 11.4.1 PBX Configuration—[3-4] Group—Paging Group—All Setting 11.4.2 PBX Configuration—[3-4] Group—Paging Group—External Pager 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings...

  • Page 257: Pc Programming

    15.1.3 PC Programming 15.1.3 PC Programming Description There are three levels of authorization for programming the PBX, where each level controls which settings the programming is allowed to access and change. The three levels are as follows: Level Description Number of Accounts/Network Installer For dealers and system installers User...

  • Page 258: Pdn (primary Directory Number)/sdn (secondary Directory Number Extension

    15.1.4 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension 15.1.4 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Description Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are ideal for use between bosses and secretaries. When a call (intercom or CO) arrives at a PDN button on the boss’s extension, the call will ring and the LED of the SDN button will flash at the secretary’s extension as well, indicating that an incoming call is arriving at the boss’s extension.

  • Page 259

    15.1.4 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Light Pattern PDN Button Status SDN Button Status Moderate • • A call on a PDN button is on A call answered using the SDN button green Exclusive Call Hold or consultation is on Exclusive Call Hold or consultation flashing hold.

  • Page 260

    15.1.4 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension The Call From 111-1111 is Answered by Ext. 103 Ext. 101 (Boss) Ext. 102 (Boss) Ext. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off)

  • Page 261

    15.1.4 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension The Call From 333-3333 is Answered by Ext. 103 Ext. 101 (Boss) Ext. 102 (Boss) Ext. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off)

  • Page 262

    15.1.4 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Through system programming, it is possible for only incoming calls arriving at PDN buttons to be answered simply by going off-hook, by selecting "PDN" as the incoming line preference (® 12.1.2 Line Preference—Incoming).

  • Page 263: Peer-to-peer (p2p) Connection

    15.1.5 Peer-to-Peer (P2P) Connection 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 9— Delayed Ringing 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button → Type → Parameter Selection (for SDN) → Extension Number (for SDN) 12.3 PBX Configuration—[4-3] Extension—DSS Console Feature Manual References 4.1.22 COS (Class of Service) 10.1.2 ICD Group Features—Group Call Distribution 12.1.1 LED Indication 23.1 Capacity of System Resources...

  • Page 264

    Voice packets are transmitted and received between the IP extension and the IP CO line within a site. Notice When you install SIP CO lines on a KX-NS1000 that is using the built-in router function, the SIP CO lines must be registered to the KX-NS1000 that contains the built-in router.

  • Page 265

    15.1.5 Peer-to-Peer (P2P) Connection P2P connection between branch offices over a VPN (mesh connection) Remote Office 1 Site 1 Router Router Remote Office 2 Router Calls between IP telephones in separate branch offices establish a P2P connection directly through the VPN routers at each branch.

  • Page 266

    15.1.5 Peer-to-Peer (P2P) Connection • KX-NT500 series IP-PTs support P2P communication over SIP CO lines. For information about the required software version for KX-NT500 IP-PTs, consult your dealer. Other IP-PTs do not support this feature. • IP-CSs do not support P2P connections. •...

  • Page 267: Ping Confirmation

    15.1.6 PING Confirmation Installation Manual References 4.3.3 DSP S Card (KX-NS0110), DSP M Card (KX-NS0111), DSP L Card (KX-NS0112) PC Programming Manual References 9.5.1 PBX Configuration—[1-1] Configuration—Slot—Site Property—Main—VoIP-DSP Options 9.11 PBX Configuration—[1-1] Configuration—Slot—V-SIPGW—Port Property—Main— P2P Group 9.11 PBX Configuration—[1-1] Configuration—Slot—V-SIPGW—Port Property—Main— P2P Group Name 9.15 PBX Configuration—[1-1] Configuration—Slot—V-IPEXT32—Port Property—Main—...

  • Page 268: Power Failure Restart

    15.1.9 Predialing 15.1.7 Power Failure Restart Description When the electricity is turned back on, the PBX restarts, loads its stored data automatically, and logs the event as a System Restart in the error log. Conditions • In the event of a power failure, PBX memory is protected by a factory-installed lithium battery. There is no memory loss except the memories of Automatic Callback Busy (Camp-on) (®...

  • Page 269: Printing Message

    15.1.11 Privacy Release Conditions • Storing the Predialed Number in Personal Speed Dialing The predialed number can be stored in Personal Speed Dialing by pressing the AUTO DIAL/STORE button (® 18.1.9 Speed Dialing, Personal). In this case, the extension will enter personal programming mode automatically so that a name can be assigned to the stored number.

  • Page 270: Private Network Features

    15.1.12 PRIVATE NETWORK FEATURES Privacy Release allows a proprietary telephone (PT) or portable station (PS) user to suspend Automatic Privacy for an existing CO line call on the S-CO button in order to establish a three-party call. System programming is required to enable or disable this feature. Conditions •...

  • Page 271

    15.1.12 PRIVATE NETWORK FEATURES Extension Number Method (Access without PBX Code) Dial the [Extension Number] only. [Example] PBX-1 PBX-2 PBX-3 TIE Line TIE Line Interface Interface Interface Interface Extn.1011 Extn.1012 Extn. 2011 Extn. 3011 Dials "3011". Dials "2011". Explanation: To use this method, it is necessary to change the first one or two digits of extension numbers of either PBX (e.g., 10XX for PBX-1, 20XX for PBX-2) to allow calls to be routed properly.

  • Page 272

    15.1.12 PRIVATE NETWORK FEATURES [Example] PBX-1 PBX-2 PBX-3 PBX Code 951 PBX Code 952 PBX Code 953 TIE Line TIE Line Interface Interface Interface Interface Extn.1011 Extn.1012 Extn. 1011 Extn. 1011 Dials "7-953-1011". Dials "7-952-1011". [PBX code] [TIE line access no.] [Extn.

  • Page 273

    15.1.12 PRIVATE NETWORK FEATURES [Example] Telephone Company CO Line TIE Line Network PBX-1 PBX-2 CO Line DID No: 4567 Destination: 2011 TIE Line Interface Interface Outside Caller Extn. 2011 Dials "123-4567". Extn. 1011 Explanation: An outside caller dials "123-4567". The call is sent to extension "2011" of PBX-2 through the TIE line according to the assignment of the DID or DIL call destination of PBX-1.

  • Page 274

    15.1.12 PRIVATE NETWORK FEATURES Explanation: An outside caller dials "123-4567". The call reaches the destination (extension 1011 of PBX-1), and the call is forwarded, transferred, or intercepted to extension "2011" of PBX-2 through the TIE line. Feature Manual Document Version 2016-03...

  • Page 275

    15.1.12 PRIVATE NETWORK FEATURES TIE-to-CO Line Access The PBX sends TIE line calls to the CO lines of another PBX through the TIE lines. CO Line Call through Other PBXs [Example] <Extension Number Method (Access without PBX Code)> Telephone Company CO Line CO Line 211-4567...

  • Page 276

    15.1.12 PRIVATE NETWORK FEATURES <PBX Code Method (Access with PBX Code)> Telephone Company CO Line CO Line 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 951 PBX Code 952 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn.

  • Page 277

    15.1.12 PRIVATE NETWORK FEATURES CO Line Call through Other PBXs—by the ARS feature [Example] <Extension Number Method (Access without PBX Code) using ARS> Telephone Company CO Line CO Line 211-4567 TIE Line Network PBX-2 PBX-1 9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn.

  • Page 278

    15.1.12 PRIVATE NETWORK FEATURES <PBX Code Method (Access with PBX Code) using ARS> Telephone Company CO Line CO Line 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 951 PBX Code 952 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn.

  • Page 279

    15.1.12 PRIVATE NETWORK FEATURES [Programming Example of PBX-2] Trunk Group No. COS No. Outgoing Call TRG of Incoming Call … TRG 1 TRG 2 TRG 3 COS 1 COS 2 COS 3 : Block [Example] <Extension Number Method (Access Without PBX Code)> Telephone Company CO Line CO Line...

  • Page 280

    15.1.12 PRIVATE NETWORK FEATURES Explanation: Case 1: Extension 1011 of PBX-1 dials the Trunk Group Access number of PBX-1 "8", TIE line trunk group number (TRG 2), Idle Line Access number of PBX-2 "9", and the telephone number "211-4567". The call is not connected to the outside party through PBX-2 because the COS of TRG 1 (COS 3) is blocked from accessing TRG 3 of PBX-2.

  • Page 281

    15.1.12 PRIVATE NETWORK FEATURES Extension 1012 of PBX-1 dials the TIE line access number "7", PBX code "952", verification code entry feature number, < , verification code, verification code personal identification number (PIN), Idle Line Access number of PBX-2 "9", and the telephone number "211-4567". If the specified verification code applies COS 2 of PBX-2, the call is connected to the outside party through PBX-2, because COS 2 is not blocked from accessing TRG 3 of PBX-2.

  • Page 282

    15.1.12 PRIVATE NETWORK FEATURES [Example] <Extension Number Method (Access without PBX Code)> [Programming Example of PBX-1] Extn. No. Itemized Billing Code 1012 11112222 1013 33334444 Telephone Company Carrier Name TIE Line Trunk Group Carrier Access Code CO Line CO Line 211-4567 Removed No.

  • Page 283

    15.1.12 PRIVATE NETWORK FEATURES <PBX Code Method (Access with PBX Code)> [Programming Example of PBX-1] Extn. No. Itemized Billing Code 1012 11112222 1013 33334444 Telephone Company Carrier Name TIE Line Trunk Group Carrier Access Code CO Line 211-4567 CO Line Removed No.

  • Page 284

    15.1.12 PRIVATE NETWORK FEATURES d. FWD/Call Transfer/Intercept Routing to the CO Line [Example] Telephone Company Forwarded/Transferred/ Intercepted to 211-4567 CO Line CO Line TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-1011 TIE Line Interface Interface Outside Party Extn.

  • Page 285

    15.1.12 PRIVATE NETWORK FEATURES CO Line-to-TIE-to-CO Line Access An outside caller can be connected to an outside party through the TIE line by using the DISA feature. [Example] Telephone Company Telephone Company (area code: 222) (area code: 333) CO Line CO Line CO Line 123-4567...

  • Page 286

    15.1.12 PRIVATE NETWORK FEATURES TIE Line Programming To Make a TIE Line Call The TIE Line Routing and Modification Table is referenced by the PBX to identify the CO line route when an extension user makes a TIE line call. It is necessary to make unified tables with all PBXs in the TIE line network.

  • Page 287

    15.1.12 PRIVATE NETWORK FEATURES [TIE Line Routing and Modification Table of PBX-1] Priority 1 Priority 2 Dial Modification Dial Modification Location Leading Removed Removed Added Added No. of No. of Digits Digits Explanation: Location 01: The hunt sequence by dialing [2XXX]: The 1st route—trunk group (TRG) 1 Sending no.

  • Page 288

    15.1.12 PRIVATE NETWORK FEATURES [TIE Line Routing and Modification Table of PBX-1] Priority 1 Priority 2 Dial Modification Dial Modification Location Leading Removed Removed Added Added No. of No. of Digits Digits 953# 954# Explanation: Location 01: The hunt sequence by dialing [7+PBX Code 952+XXXX]: The 1st route —...

  • Page 289

    15.1.12 PRIVATE NETWORK FEATURES To Receive a TIE Line Call Extension Number Method (Access without PBX Code) [Example] A TIE line call is sent to PBX-2 from PBX-1. If the TIE Line Network number sent from PBX-1 is an extension number of PBX-4 PBX-3 PBX-2 (e.g., 2011), the...

  • Page 290

    15.1.12 PRIVATE NETWORK FEATURES PBX Code Method (Access with PBX Code) [Example] A TIE line call is sent to PBX-2 from PBX-1. If TIE Line Network the number sent from PBX-4 PBX-3 PBX-1 has the PBX PBX Code 953 PBX Code 954 code of PBX-2 "952", the call will be received at the corresponding...

  • Page 291

    15.1.12 PRIVATE NETWORK FEATURES TIE Line Routing Flowchart [Making a TIE Line Call from an Extension] A TIE line call is made using one of the following methods: PBX Code Method: TIE Line Access Number + PBX Code + (Extension Number or Other Digits) Extension Number Method: Extension Number Is the dialed number either...

  • Page 292

    15.1.12 PRIVATE NETWORK FEATURES [Receiving a Call through a TIE Line] A call is received via a TIE line. The Incoming Number Modification Table checks the CO line port carrying the call, and modifies the number according to the method assigned for that port. PBX Code Method Extension Number Method (Access with PBX Code)

  • Page 293

    15.1.12 PRIVATE NETWORK FEATURES Common Extension Numbering for 2 PBXs Two PBXs can have extensions with the same leading number. TIE Line calling is available using extension numbering. Telephone Company CO Line TIE Line Network PBX-1 PBX-2 DID No.: 4567 CO Line Destination: 1033 TIE Line...

  • Page 294

    TIE line network must have the port on one PBX assigned as a master port, and the port on the other PBX assigned as a slave port. PBXs that support this feature are KX-NS1000 PBXs, KX-NCP series PBXs, KX-TDE series PBXs, and KX-TDA series PBXs.

  • Page 295: Private Network Features—centralized Voice Mail

    15.1.13 Private Network Features—Centralized Voice Mail 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table— DDI / DID Destination—Day, Lunch, Break, Night 18.4 PBX Configuration—[10-5] CO & Incoming Call—Miscellaneous— Intercept—Routing to Operator - No Destination (Destination is not programmed.) Feature Manual References 2.1.3 ARS (Automatic Route Selection) 4.1.10 Call Transfer...

  • Page 296

    15.1.13 Private Network Features—Centralized Voice Mail [CO Line Call Answered by the Unified Messaging System, Transferred to Extension at Other PBX (Extension Number Method)] Outside Caller Telephone Company TIE Line Network PBX-1 PBX-2 PBX-3 Private network PBX-4 PBX-5 Mailbox 101 PBX-6 Mailbox 201 Hello.

  • Page 297

    15.1.13 Private Network Features—Centralized Voice Mail [Explanation] Extension 201 does not answer the CO line call, so the call is forwarded to the Unified Messaging system, and answered by mailbox 201. If the outside caller leaves a message, the Unified Messaging system sends a Message Waiting notification to the extension using Enhanced QSIG information over the private network.

  • Page 298

    15.1.13 Private Network Features—Centralized Voice Mail • KX-NSN002 (Activation Key for QSIG Network) is required for all KX-NS1000 PBXs that will use this feature, whether they are hosting the voice mail service or just using it. If the PBX is part of a One-look network (®...

  • Page 299: Private Network Features—ndss (network Direct Station Selection)

    15.1.14 Private Network Features—NDSS (Network Direct Station Selection) Example: Using Centralized Voice Mail with Common Extension Numbering PBX-2 Extn. 203 Extn. 304 PBX-1 Unified Messaging Extn. 800 Private IP Extn. 101 PBX-3 Network Extn. 102 Extn. 103 Extn. 204 Extn. 301 Extn.

  • Page 300

    15.1.14 Private Network Features—NDSS (Network Direct Station Selection) like normal DSS buttons. This allows operator functions to be centralized even when there are offices in remote locations. NDSS buttons show the status of the monitored extension as follows: Light pattern Status The monitored extension is idle.

  • Page 301

    15.1.14 Private Network Features—NDSS (Network Direct Station Selection) Transmit Extension Status Information Functions Enabled • Transmit information on own PBX extensions • Receive information from other PBXs; forward it to other QSIG ports of the PBX • Re-transmit information received by other QSIG ports of the PBX Disabled •...

  • Page 302

    15.1.14 Private Network Features—NDSS (Network Direct Station Selection) [Example VoIP Network] PBX-1 PBX-2 Network ID 1 4001 NDSS 4001 NDSS Idle Idle IP Network Busy Busy PBX-3 PBX-4 Network ID 2 4001 Idle Busy Mixed Network When using the NDSS feature over a mixed network containing both VoIP portions and ISDN line portions, it is possible to set whether status information will be transferred between VoIP and ISDN cards within each PBX.

  • Page 303

    • KX-NSN002 (Activation Key for QSIG Network) is required for each Master unit that will monitor extensions or have extensions monitored. A separate activation key is required for non-KX-NS1000 PBXs. For details, refer to the corresponding Feature Manual. • NDSS buttons will not function on networks using Common Extension Numbering for 2 PBXs, or Common Extension Numbering for Multiple PBXs.

  • Page 304: Private Network Features—network Icd Group

    15.1.15 Private Network Features—Network ICD Group • If it is not possible to remotely turn off transmission of extension status information using the NDSS Monitor Release feature because of network conditions, it is possible to perform the same operation directly through system programming at the monitored PBX.

  • Page 305

    15.1.15 Private Network Features—Network ICD Group In addition to the Ring distribution method, Uniform Call Distribution (UCD) and Priority Hunting can also be selected. (® 10.1.2 ICD Group Features—Group Call Distribution) Telephone Company PBX-1 PBX-2 Group Private network ICD Group PBX-3 Group Virtual PS 1...

  • Page 306: Private Network Features—ps Roaming By Network Icd Group

    15.1.16 Private Network Features—PS Roaming by Network ICD Group Feature Manual References 10.1.4 ICD Group Features—Outside Destinations 21.1.2 Virtual PS 15.1.16 Private Network Features—PS Roaming by Network ICD Group Description One PS can be registered to up to 4 PBXs in a private network, and a Network ICD group created for the PS at each PBX, with virtual PSs set to forward to the other PBXs in the network.

  • Page 307: Private Network Features—qsig

    15.1.17 PRIVATE NETWORK FEATURES—QSIG Conditions • KX-NSE101, KX-NSE105, KX-NSE110, or KX-NSE120 (Activation Key for Mobile Extension) is required to use this feature. One activation key is required for each extension (virtual PS) that will use this feature. Also, the Mobile Extension setting for each virtual PS must be set to Enable. •...

  • Page 308

    15.1.17 PRIVATE NETWORK FEATURES—QSIG Service Description & Reference Connected Line Sends the number of the answered party to the QSIG network when Identification Presentation answering a call. (COLP) ® 15.1.20 Private Network Features—QSIG—CLIP/COLP (Calling/Connected Line Identification Presentation) and CNIP/ CONP (Calling/Connected Name Identification Presentation) Calling Line Identification Prevents the caller’s CLI being presented to the called party by the Restriction (CLIR)

  • Page 309: Private Network Features—qsig—ccbs (completion Of Calls To Busy Subscriber)

    Centralized Voice Mail Allows up to 8 PBXs to share the services of the Unified Messaging system of a KX-NS1000 PBX or a VPS (Voice Processing System) connected to another, non-KX-NS1000 PBX in DPT integration. This Unified Messaging system or VPS can provide voice mail for extensions attached to any of the PBXs in the network.

  • Page 310: Private Network Features—qsig—cf (call Forwarding)

    15.1.19 Private Network Features—QSIG—CF (Call Forwarding) • The CCBS setting is canceled if there is no callback ringing within 60 minutes or callback ringing is not answered within 10 seconds. PC Programming Manual References 9.27 PBX Configuration—[1-1] Configuration—Slot—Port Property - PRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, E911 9.31 PBX Configuration—[1-3] Configuration—Option—...

  • Page 311: Presentation) And Cnip/conp (calling/connected Name Identification Presentation)

    15.1.20 Private Network Features—QSIG—CLIP/COLP (Calling/Connected Line Identification Presentation) and CNIP/ CONP (Calling/Connected Name Identification Presentation) Conditions • This feature can be enabled or disabled on each ISDN (QSIG) port of the PBX. PC Programming Manual References 9.27 PBX Configuration—[1-1] Configuration—Slot—Port Property - PRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, E911 9.31 PBX Configuration—[1-3] Configuration—Option—...

  • Page 312

    15.1.20 Private Network Features—QSIG—CLIP/COLP (Calling/Connected Line Identification Presentation) and CNIP/ CONP (Calling/Connected Name Identification Presentation) [COLP/CONP Example] 1) Dials "203". Called party (Extn. No.: 203 Extn. Name: Tom) PBX-1 PBX-2 FWD, IRNA, etc. Caller Answering party COLP: 204 (Extn. No.: 204 CONP: Paul 3) "Paul Extn.

  • Page 313: Private Network Features—qsig—ct (call Transfer)

    15.1.21 Private Network Features—QSIG—CT (Call Transfer) Feature Manual References 7.1.3 Flexible Buttons Operating Manual References 1.3.54 Private Network Features—CLIP (Calling Line Identification Presentation) 1.3.55 Private Network Features—CLIR (Calling Line Identification Restriction) 1.3.57 Private Network Features—COLR (Connected Line Identification Restriction) 15.1.21 Private Network Features—QSIG—CT (Call Transfer) Description The PBX transfers the call to a destination extension in another PBX in the QSIG network.

  • Page 314: Private Network Features—qsig—enhanced Features

    15.1.22 Private Network Features—QSIG—Enhanced Features Conditions • This feature can be enabled or disabled on an ISDN (QSIG) port basis. • Call Transfer with Announcement and Call Transfer without Announcement is possible (® 4.1.10 Call Transfer). PC Programming Manual References 9.27 PBX Configuration—[1-1] Configuration—Slot—Port Property - PRI Port—Supplementary Service—...

  • Page 315

    15.1.22 Private Network Features—QSIG—Enhanced Features When the Called Extension of Another PBX has Do Not Disturb (DND) Set Feature Description and Reference ® 5.1.13 DND (Do Not Disturb) DND Override • The caller will be informed an extension is set to DND by a DND tone and a display indication. •...

  • Page 316

    Conditions • KX-NSN002 (Activation Key for QSIG Network) is required for each Master unit to use these features. Furthermore, all PBXs in the network must be KX-NS1000 PBXs, or KX-NCP/KX-TDE series with MPR Software Version 4.1000 or later. • A separate activation key is required for non-KX-NS1000 PBXs. For details, refer to the corresponding Feature Manual.

  • Page 317: Private Network Features—voip (voice Over Internet Protocol)

    15.1.23 Private Network Features—VoIP (Voice over Internet Protocol) 15.1.23 Private Network Features—VoIP (Voice over Internet Protocol) Description When a PBX is connected to another PBX via a private IP network, voice signals are converted into IP packets and sent over the network. This is known as Voice over IP (VoIP). This PBX uses the H.323 standard for VoIP communication.

  • Page 318

    15.1.23 Private Network Features—VoIP (Voice over Internet Protocol) Priority 1 Priority 2 Dial Modification Dial Modification Location Leading Removed Removed Added Added No. of No. of Digits Digits [Explanation] Calls to destinations with leading number "2" or "3" are automatically routed through the VoIP ports, designated as trunk group 2.

  • Page 319

    15.1.23 Private Network Features—VoIP (Voice over Internet Protocol) [Example] Office A (GW Group-1) PBX-2 Gateway Settings List 1. V-IPGW(1): GW Group-1 V-IPGW(1) Leading Number 2. V-IPGW(2): GW Group-1 Dials "123XXX" List 3. V-IPGW(3): GW Group-2 1. 1xx: GW Group-1 4. V-IPGW(4): GW Group-2 2.

  • Page 320

    15.1.23 Private Network Features—VoIP (Voice over Internet Protocol) Routing Table for the Gateway Group for a corresponding entry. If an entry is found, the call is sent to the connected PBX. Automatic Rerouting of VoIP Calls to Public CO Lines When a VoIP call cannot be completed successfully, the PBX can automatically attempt to make the call using a public CO line instead.

  • Page 321

    The Routing to Operator setting in system programming must be disabled to use this feature. • To use this feature, all PBXs in the IP network must be KX-NS1000 PBXs, or KX-NCP/KX-TDE series PBXs version 3.0000 or later. Document Version 2016-03...

  • Page 322: Ps (portable Station)

    15.1.24 PS (Portable Station) Description A Panasonic portable station (PS) can be used in place of a proprietary telephone (PT), providing wireless access to PBX features and call handling. Cell Stations (CSs) allow PSs to receive reception within a designated area.

  • Page 323

    15.1.24 PS (Portable Station) A PS can share an extension number with a wired telephone, allowing extension users to use their PSs when they are away from their desks to answer or make calls as if they were using their wired telephones. (®...

  • Page 324: Ps—directory

    15.1.25 PS—Directory Conditions • If every CS that a PS is in range of is busy when that PS is called, the call will not be connected and the caller will hear a busy tone. • For more information about connecting PSs to CSs, see the Quick Installation Guide for the relevant CS. •...

  • Page 325: Ps—feature Buttons

    15.1.27 PS—Ring Group 15.1.26 PS—Feature Buttons Description Although a portable station (PS) does not feature as many buttons as a proprietary telephone (PT), a PS can be customized to give a PS user access to PBX features, just as the flexible buttons on a PT can be customized. (®...

  • Page 326

    15.1.27 PS—Ring Group [Example of PS Ring Groups 1 and 2] PS Ring Group 1 PS Ring Group 2 Floating Extension No. 301 Floating Extension No. 302 Name: Sales 1 Name: Sales 2 PS 1 PS 2 PS 3 PS 4 PS 5 Extn.

  • Page 327

    15.1.27 PS—Ring Group [Example of CS Channels Used for PS Ring Group Calls and ICD Group Calls] PS Ring Group ICD Group Member Member PS Ring Group PS Ring Group ICD Group ICD Group Member Member Member Member Incoming call Incoming call PS Ring Group ICD Group...

  • Page 328: P-sip (panasonic Sip Phones)

    23.1 Capacity of System Resources 15.1.28 P-SIP (Panasonic SIP Phones) Description Panasonic SIP phones (P-SIP) have the following characteristics. • P-SIP phones use the activation keys for IP-PT/P-SIP (e.g., KX-NSM201) rather than the activation keys for SIP extensions (e.g., KX-NSM701).

  • Page 329: Pt Programming

    15.1.29 PT Programming • A KX-TGP600 can be registered to up to 8 V-SIPEXT ports. In addition, one KX-TGP600 can support up to 8 wireless handset conversations simultaneously. However, since the number of wireless handsets is controlled by the KX-TGP600, from the PBX’s perspective it appears that the number of occupied ports does not match the number of extensions (i.e., the PBX can only see the KX-TGP600 base unit).

  • Page 330

    15.1.29 PT Programming • Only one manager programming session is permitted at a time, i.e., manager programming cannot be performed simultaneously by two users. The maximum number of simultaneous programmers that each PBX supports is as follows: – one manager programmer + 63 personal programmers –...

  • Page 331: Features And Configurations—q

    Section 16 Features and Configurations—Q Document Version 2016-03 Feature Manual...

  • Page 332: Quick Dialing

    16.1.1 Quick Dialing 16.1 Q 16.1.1 Quick Dialing Description An extension user can make a call or access a feature easily. This is enabled by storing the number (extension number, telephone number, or feature number etc.) for Quick Dialing. Quick Dialing is convenient in situations such as the following: –...

  • Page 333: Features And Configurations—r

    Section 17 Features and Configurations—R Document Version 2016-03 Feature Manual...

  • Page 334: Redial, Last Number

    17.1.1 Redial, Last Number 17.1 R 17.1.1 Redial, Last Number Description Every extension automatically saves the last external telephone number and extension number dialed, allowing the same number to be dialed again. Through system programming, the outgoing call log can be set to log dialed extension numbers.

  • Page 335: Ring Tone Pattern Selection

    17.1.2 Ring Tone Pattern Selection [Personal/System Speed Dialing Name Display] • When a CO line call is made from the Outgoing Call Log, if a name is registered to the Personal/System Speed Dialing entry, the name is displayed on the second line of a display PT’s LCD. The name is not displayed on a phone with a one line LCD.

  • Page 336

    17.1.2 Ring Tone Pattern Selection [Ring Tone Patterns] 1 280 ms Single Double Triple S-Double * The duration of a ring tone may vary by country/area. [Ring Tone Pattern Table] The ring tone pattern table is categorized into three parts, each containing a specified number of pattern plans. The ring tone pattern table is categorized as follows: •...

  • Page 337: Room Status Control

    17.1.3 Room Status Control PC Programming Manual References 10.8.1 PBX Configuration—[2-8-1] System—Ring Tone Patterns—Call from CO— Ring Tone Pattern Plan 1–8 10.8.2 PBX Configuration—[2-8-2] System—Ring Tone Patterns—Call from DOORPHONE— Ring Tone Pattern Plan 1–8 10.8.3 PBX Configuration—[2-8-3] System—Ring Tone Patterns—Call from Others— Extension—Ring Tone Pattern Plan 1–8 10.9 PBX Configuration—[2-9] System—System Options—Option 1—...

  • Page 338

    17.1.3 Room Status Control When a guest checks out of a room, the room status becomes Checked-out and Not Ready. After the room has been cleaned, the status can be changed to Checked-out and Ready using this button. It is also possible to change the status back to Checked-out and Not Ready if necessary.

  • Page 339

    17.1.3 Room Status Control PC Programming Manual References 11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous— Options—Call Log for Built-in ACD Report 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button 14.2 PBX Configuration—[6-2] Feature—Hotel—Main— Hotel Operator—Extension 1–4 Feature Manual References 6.1.8 Extension Dial Lock 10.1.8 ICD Group Features—Supervisory Feature (ACD) 17.1.1 Redial, Last Number 18.1.6 SMDR (Station Message Detail Recording)

  • Page 340

    17.1.3 Room Status Control Feature Manual Document Version 2016-03...

  • Page 341: Features And Configurations—s

    Section 18 Features and Configurations—S Document Version 2016-03 Feature Manual...

  • Page 342: Simple Remote Connection

    (Session Border Controller). These devices can be registered to the remote location after configuring the Built-in Media Relay Gateway. For the KX-NS1000, KX-UT-series SIP phones and general SIP phones can also be installed to the remote location easily. KX-UT SIP series phones and general SIP phones can be connected to the Built-in Media Relay Gateway by following the method for using an SBC.

  • Page 343

    18.1.1 Simple Remote Connection Examples of allowed connections One-look Network One-look Network : Primary connection : Secondary connection • The primary and secondary PBX connections of a group of remote extensions cannot span 3 or more sites in a One-look network. Examples of non-allowed connections One-look Network One-look Network...

  • Page 344

    18.1.1 Simple Remote Connection → Setting parameters assigned to Remote SIP-MLT—NAT - SIP-MLT Data Download Server (HTTPS) Port No. → Setting parameters assigned to Remote SIP-MLT—NAT - SIP Proxy Server IP Address → Setting parameters assigned to Remote SIP-MLT—NAT - SIP Proxy Server Port No. →...

  • Page 345: Sip (session Initiation Protocol) Extension

    For information about SIP extension compatibility with feature numbers, see 7.1.4 Flexible Numbering/Fixed Numbering. For information about Panasonic KX-UT series SIP phones, see 11.1.1 KX-UT Series SIP Phones. For information about Panasonic SIP phones (P-SIP), see 15.1.28 P-SIP (Panasonic SIP Phones).

  • Page 346: Sip (session Initiation Protocol) Co Line

    18.1.3 SIP (Session Initiation Protocol) CO Line • Trunk Group Access (® 4.1.16 CO Line Access) • Verification Code (® 21.1.1 Verification Code Entry) SIP extensions can retrieve parked calls but cannot park calls. As a member only (not as originator). SIP Video Phone Video phone calls can be established between SIP extensions with video phone capabilities.

  • Page 347

    18.1.3 SIP (Session Initiation Protocol) CO Line voice communication on the Internet for free. In this way, with VoIP technology based on the SIP protocol, the cost of voice communication can be much cheaper than conventional telephone networks. WAN (Wide Area Network) Internet ITSP Local...

  • Page 348: Sip Refer Transfer

    18.1.5 SIP Server Failover 18.1.4 SIP Refer Transfer Description If enabled through system programming, calls transferred to a SIP CO line will be transferred using the SIP service provider’s Transfer feature instead of the PBX’s. The following types of transfer are available: Attended Transfer Transfer is completed after announcing the transferred party.

  • Page 349: Smdr (station Message Detail Recording)

    18.1.6 SMDR (Station Message Detail Recording) • If a failover SIP server is not registered, a REGISTER/INVITE request is immediately sent to the destination obtained from a DNS resolution of the registrar server name. Conditions • The failover destination is decided based on the following order. The failover destination IP address of the SIP server/Registrar server DNS SRV record / A record round robin •...

  • Page 350

    18.1.6 SMDR (Station Message Detail Recording) The following output methods can be selected through system programming: 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR— SMDR Format—Port Output Method Description Serial Interface (RS-232C) port SMDR information is sent to a connected PC, printer, etc. Telnet compatible terminal emulator SMDR information is sent to a Telnet compatible terminal emulator via LAN.

  • Page 351

    18.1.6 SMDR (Station Message Detail Recording) Pattern B: 80-column text with call charge information Date Time Dial Number Duration Cost ACC Code (8 digits) (20) (8+2) (10) 01/02/02 10:03AM 1210 <I> 01/02/02 10:07AM 2005 1234567890123456789 00:00'05 00560.00EU 9876543210 (10) 120 column text Date Time Dial Number...

  • Page 352

    18.1.6 SMDR (Station Message Detail Recording) Number in Data Description the Pattern Dial Number [CO Line Call] Outgoing CO Line Call Shows the dialed telephone number. Digits shown are as follows: 0 through 9, P: Pause F: External Feature Access (EFA) signal =: Host PBX Access code (®...

  • Page 353

    18.1.6 SMDR (Station Message Detail Recording) Number in Data Description the Pattern CD (Condition Shows other call information using the following codes: Code) TR: Transfer FW: Call Forwarding (FWD) to CO line D0: Call using Direct Inward System Access (DISA) or TIE line service NA: Not answered call RC: Received call...

  • Page 354

    18.1.6 SMDR (Station Message Detail Recording) Item Description Caller’s identification Controls whether the caller’s identification number, name, number and name, or nothing is shown. If "none" is selected, <I> will not be shown. ® 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR Options— Option—Caller ID Number & Name DID number Controls whether the DID numbers, names, numbers and names, or nothing is shown.

  • Page 355

    18.1.6 SMDR (Station Message Detail Recording) Conditions [General] • SMDR Format The following SMDR format parameters can be set through system programming in order to match the paper size being used by the printer: Page Length: determines the number of lines per page. ®...

  • Page 356

    [Using SMDR with applications] • SMDR data can also be monitored by applications such as Panasonic CA Call Accounting. For more information, see your application's documentation. Installation Manual References 4.10 Connection of Peripherals PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers &...

  • Page 357: Snmp (simple Network Management Protocol) System Monitor

    18.1.7 SNMP (Simple Network Management Protocol) System Monitor Feature Manual References 4.1.10 Call Transfer 4.1.22 COS (Class of Service) 5.1.7 DID (Direct Inward Dialing) 5.1.10 DISA (Direct Inward System Access) 9.1.5 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) 10.1.3 ICD Group Features—Log-in/Log-out 15.1.12 PRIVATE NETWORK FEATURES 23.1 Capacity of System Resources...

  • Page 358: Special Carrier Access Code

    18.1.8 Special Carrier Access Code Type TRAP Name Description Standard TRAP coldStart Information is sent after turning on the power of the PBX or resetting the PBX. Authentication Failure Information is sent when an unregistered Community Name and/or Manager IP address is entered. Enterprise Specific Major Alarm Information is sent when a major alarm is detected.

  • Page 359: Speed Dialing, Personal

    18.1.9 Speed Dialing, Personal Toll Restriction (TRS) checks only the dialed telephone number excluding the Special Carrier Access code. (® 19.1.5 TRS (Toll Restriction)) • A pause is not automatically inserted between the user-dialed access code and the subsequent digits when ARS mode is enabled.

  • Page 360: Speed Dialing, System

    18.1.10 Speed Dialing, System • If a recall feature or a transfer feature is used, the name registered to the Personal Speed Dialing entry will no longer be displayed on a display PT’s LCD. PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features →...

  • Page 361: Stacking Connection

    KX-TDA/KX-TDE/KX-NCP series PBXs can be connected to a KX-NS1000 PBX via a stacking connection and used to connect telephones, devices, and CO lines that are not natively compatible with the KX-NS1000. Such items include DPTs and APTs, DSS Consoles, digital CSs (i.e., non-IP), and T1 lines.

  • Page 362

    DSS Console All programming can be done through Web Maintenance Console on the KX-NS1000. Conditions • Hardware Requirement: STACK-M card (KX-NS1000) and a STACK-S card (for each legacy gateway). • The KX-TDA15 and KX-TDA30 are not supported for stacking. •...

  • Page 363: Syslog Record Management

    18.1.12 Syslog Record Management PC Programming Manual References 9.2 PBX Configuration—[1-1] Configuration—Slot—Summary—Legacy Gateway 1 Shelf/Legacy Gateway 2 Shelf 9.28 PBX Configuration—[1-1] Configuration—Slot—Legacy-GW1/Legacy-GW2 18.1.12 Syslog Record Management Description By connecting this PBX to a Syslog server over a LAN, it is possible to output local alarm information (major alarms/minor alarms) to an external PC.

  • Page 364

    18.1.12 Syslog Record Management Feature Manual Document Version 2016-03...

  • Page 365

    Section 19 Features and Configurations—T Document Version 2016-03 Feature Manual...

  • Page 366: Tafas (trunk Answer From Any Station)

    19.1.2 Tenant Service 19.1 T 19.1.1 TAFAS (Trunk Answer From Any Station) Description A ring tone is sent through an external pager (loudspeaker) when an incoming call is received. Any extension user can answer the call. Conditions • Hardware Requirement: A user-supplied external pager •...

  • Page 367: Time Service

    19.1.2 Tenant Service Tenant Members Extensions are assigned to a tenant indirectly; they are assigned to extension user groups, and these extension user groups are assigned to tenants. An extension can belong to only one extension user group and an extension user group can belong to only one tenant, therefore an extension can belong to only one tenant.

  • Page 368

    19.1.2 Tenant Service Tenant-to-Tenant Call Block Using Internal Call Block, certain features, such as making intercom calls, can be restricted based on the COS assigned to extensions (® 10.1.15 Internal Call Block). Well-planned COS programming can prevent extensions of one tenant from: –...

  • Page 369

    19.1.2 Tenant Service Extensions in Tenant 3 are either COS 5 or 6. They can make calls to other extensions in Tenant 3 only. Tenant 1 Tenant 3 Extension User Extension User Group 1 Group 5 Extn. 100 Extn. 101 Extn.

  • Page 370

    19.1.2 Tenant Service Extensions in Tenant 3 are either COS 5 or 6. They can access trunk groups 5 and 6. Trunk Trunk Trunk Trunk Trunk Trunk Group 1 Group 2 Group 3 Group 4 Group 5 Group 6 Tenant 1 Tenant 2 Tenant 3 Extension User...

  • Page 371: Time Service

    19.1.3 Time Service Tenant No. ARS Mode Applied ARS Entries Same as System Setting (System Setting: Entries 1 to 1000 On for Local Access Operation Entries 151 to 200 Not applied • The following features used by incoming call distribution (ICD) group are determined by the tenant number assigned to them (®...

  • Page 372

    19.1.3 Time Service The current time mode can switch automatically to another time mode at the preprogrammed time assigned in the Time Table. It is possible, however, to switch time modes manually. Whether time modes are normally switched manually or automatically is determined through system programming.

  • Page 373

    19.1.3 Time Service [Visualization of Time Schedule for Tenant 1] Monday Tuesday 00:00 03:00 06:00 09:00 12:00 15:00 18:00 21:00 00:00 Time Table No. 1 Night Day 1 Lunch Day 2 Break 1 Night Note that in this example, the day mode (Day 2) resumes automatically when the break mode (Break 1) ends.

  • Page 374

    19.1.3 Time Service [Programming Example: DID Table] The DID Table can be programmed to direct calls to a different destination for each time mode based on the number dialed by the caller. Calls can, for example, be directed to an ICD group during the day mode, or to the Voice Mail (VM) service of the Unified Messaging system during the lunch and night modes.

  • Page 375

    19.1.3 Time Service Light Pattern Current Time Mode Red on Night Green on Lunch Slow green flashing Break Slow red flashing Holiday Note Pressing a Time Service button will change the current time mode only if the COS assigned to the extension is authorized to do so or if the extension is assigned as a manager.

  • Page 376: Timed Reminder

    19.1.4 Timed Reminder → Type → Parameter Selection (for Time Service) → Parameter Selection (for Time Service - Automatic/Manual) → Optional Parameter (or Ringing Tone Type Number) (for Time Service) Feature Manual References 4.1.22 COS (Class of Service) 7.1.3 Flexible Buttons 16.1.1 Quick Dialing 19.1.2 Tenant Service 19.1.5 TRS (Toll Restriction)

  • Page 377: Trs (toll Restriction)

    19.1.5 TRS (Toll Restriction) 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features → Remote Timed Reminder (Remote Wakeup Call) → Timed Reminder Set / Cancel 10.8.3 PBX Configuration—[2-8-3] System—Ring Tone Patterns—Call from Others— Timed Reminder—Ring Tone Pattern Plan 1–8 10.9 PBX Configuration—[2-9] System—System Options—Option 1— PT LCD—Time Display 13.3.1 PBX Configuration—[5-3-1] Optional Device—Voice Message—DISA System—Option 2—...

  • Page 378

    19.1.5 TRS (Toll Restriction) [Flowchart] An extension user tries to make a CO line call. Was the number dialed using System Speed Dialing? Is TRS Override by System Speed Dialing enabled? Checks the TRS level of Checks the TRS level of the extension's COS in the extension's COS for the current time mode.

  • Page 379

    19.1.5 TRS (Toll Restriction) Exception Code Tables Exception Code Tables are preprogrammed lists of leading digits or complete telephone numbers which are checked against every dialed number prohibited by a Denied Code Table. When a user dials a number prohibited by a Denied Code Table, it is compared to at least one Exception Code Table. If the dialed number matches an entry found in the applicable Exception Code Table, the call is permitted.

  • Page 380

    19.1.5 TRS (Toll Restriction) Restricted Allowed Level 3 • • International Calls Boss’s Cellular Phone (Secretary) • • Cellular Phone Calls Long Distance Calls • Local Calls Level 4 • • International Calls Local Calls (Operator) • Cellular Phone Calls •...

  • Page 381

    19.1.5 TRS (Toll Restriction) Denied Code Tables Exception Code Tables Level 2 Table for Level 2 Table for Level 2 Level 3 Table for Level 3 Table for Level 3 Level 4 Table for Level 4 Table for Level 4 Level 5 Table for Level 5 Table for Level 5...

  • Page 382

    19.1.5 TRS (Toll Restriction) Denied Code Tables Exception Code Tables Level 3 1123755 Leading number to deny 1123755xx Number for cellular cellular phone calls phones to be allowed Level 4 Leading number to deny 1315 Long distance numbers international and long for states/cities to be 1530 distance calls...

  • Page 383

    19.1.5 TRS (Toll Restriction) If ARS is applied to a dialed number, TRS will check the user-dialed number, not the modified number produced by ARS. You do not need to program ARS-modified numbers in any of the TRS Tables. Additionally, when using ARS, TRS will ignore the Host PBX Access code or Special Carrier Access code. •...

  • Page 384: Trunk Adaptor Connection

    One KX-NS1000 can connect to multiple Trunk Adaptors. • In a One-look network, the channels of a PRI line can be divided among multiple KX-NS1000 PBXs. • For details about configuring settings for PRI lines, refer to the documentation for the Trunk Adaptor.

  • Page 385: Features And Configurations—u

    Section 20 Features and Configurations—U Document Version 2016-03 Feature Manual...

  • Page 386: Um Group Failover

    20.1.2 UNIFIED MESSAGING FEATURES Description The KX-NS1000 PBX has a built-in messaging system that provides voice mail and fax services to its subscribers. The Unified Messaging system can also provide voice guidance to outside callers, either directing them to their desired destination or to the mailbox of a subscriber, where they can leave a voice message.

  • Page 387

    20.1.2 UNIFIED MESSAGING FEATURES A subscriber is an extension user who has a mailbox assigned to his extension. Subscribers can play back messages saved in their mailboxes, leave messages for other subscribers, record a message that is then sent to multiple parties (including outside parties), record greeting messages, and more. •...

  • Page 388

    20.1.2 UNIFIED MESSAGING FEATURES • Recording/deleting messages (system prompts, company greetings, custom service menus, system caller names, etc.) Subscriber Features PBX users who are assigned a mailbox in the Unified Messaging system are called subscribers. Subscribers can customize their mailboxes in the following ways: •...

  • Page 389

    20.1.2 UNIFIED MESSAGING FEATURES Connecting to the Unified Messaging system (including using features such as Two-way Recording) requires a certain number of DSP resources. If all DSP resources are in use, this operation cannot be performed. To ensure a minimum level of performance, DSP resources can be reserved for Unified Messaging operations.

  • Page 390: Unified Messaging—alternate Extension Group

    20.1.5 Unified Messaging—Auto Receipt 20.1.3 Unified Messaging—Alternate Extension Group Description A group of extensions that require a different call transfer sequence than other extensions and are therefore placed into a separate group. PC Programming Manual References 23.1 UM Configuration—[4-1] Service Settings—Caller ID / PIN Call Routing—23.2 UM Configuration—[4-2] Service Settings—Parameters—...

  • Page 391: Unified Messaging—automated Attendant (aa)

    20.1.7 Unified Messaging—Automatic Fax Delivery 20.1.6 Unified Messaging—Automated Attendant (AA) Description Allows you to direct incoming calls without the use of an operator. Callers can be redirected to the desired extension in one of the following ways: Dial extension numbers directly Spell the name of the desired party using the dial keys on their telephones (®...

  • Page 392: Unified Messaging—automatic Login

    20.1.8 Unified Messaging—Automatic Login • If the fax machine is busy, it will be retried a preprogrammed number of times. If the fax still cannot be sent, a non-delivery notification message is sent to the subscriber’s mailbox. • If an error occurs while sending the fax, whether to retry can be set through system programming. Also, whether to send the fax again from the start or to send it from the page where the error occurred is also programmable.

  • Page 393: Unified Messaging—automatic Two-way Recording For Manager

    20.1.9 Unified Messaging—Automatic Two-way Recording for Manager Feature Manual References 20.1.86 Unified Messaging—Toll Saver Operating Manual References Subscriber Operation 1.6.6 Other Features— Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver 20.1.9 Unified Messaging—Automatic Two-way Recording for Manager Description Calls to and from specified extensions can be automatically recorded to a mailbox.

  • Page 394: Unified Messaging—autoplay New Message

    20.1.11 Unified Messaging—Bookmark – Whisper OHCA (® 22.1.5 Whisper OHCA) • Conversations recorded with this feature are backed up via System Backup/Restore (® 20.1.81 Unified Messaging—System Backup/Restore). PC Programming Manual References 7.10 Utility—Automatic Two-way Recording 8.3 Users—Automatic Two-way Recording 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—UM— Two-way Recording 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—UM—...

  • Page 395: Unified Messaging—broadcasting Messages

    20.1.14 Unified Messaging—Call Transfer Scenario Operating Manual References Subscriber Operation 1.6.3 Message Playback and Related Features— Bookmarks (Voice Messages only) 20.1.12 Unified Messaging—Broadcasting Messages Description Allows the System Manager to deliver the same message to the mailboxes of all subscribers simultaneously. Broadcast Messages have priority over other regular or urgent messages during playback, but otherwise are treated like regular messages.

  • Page 396: Unified Messaging—call Transfer Status

    20.1.16 Unified Messaging—Call Transfer to Outside 8.1.1 Users—User Profiles—Advanced setting—Scenario Setting Feature Manual References 2.1.1 Absent Message 20.1.15 Unified Messaging—Call Transfer Status 20.1.46 Unified Messaging—Incomplete Call Handling Service 20.1.15 Unified Messaging—Call Transfer Status Description Allows subscribers to specify how the Unified Messaging system will handle calls to their individual extensions. Call Transfer Status options include: Call Blocking, Call Screening, Intercom Paging, Transfer to Mailbox, Transfer to Specified Telephone Number, and Custom Service.

  • Page 397: Unified Messaging—callback Number Entry

    20.1.19 Unified Messaging—Caller ID Callback 20.1.17 Unified Messaging—Callback Number Entry Description A callback number can be displayed in a Message Waiting Notification. If Caller ID information was received when a message is being recorded, that number is displayed. If no Caller ID information was received, the number specified in System Callback No.

  • Page 398: Unified Messaging—caller Id Screening

    20.1.21 Unified Messaging—Caller Name Announcement Feature Manual References 20.1.16 Unified Messaging—Call Transfer to Outside 20.1.20 Unified Messaging—Caller ID Screening Description Allows the Unified Messaging system to announce the name of the caller when transferring a call to an extension from a preprogrammed caller (e.g., "You have a call from [name of caller]."). Caller names must be recorded beforehand.

  • Page 399: Unified Messaging—call-through Service

    20.1.23 Unified Messaging—Class of Service (COS) Operating Manual References Subscriber Operation 1.6.6 Other Features— Personal Caller Name Announcement Manager Operation 2.2.1 System Manager Features— Setting Class of Service (COS) Parameters 2.2.2 Message Manager Features— Recording Messages—To record system caller names 20.1.22 Unified Messaging—Call-through Service Description Allows subscribers to make outside calls by accessing the subscriber service menu (from an outside telephone)

  • Page 400: Unified Messaging—company Greeting

    20.1.25 Unified Messaging—Company Name 20.1.24 Unified Messaging—Company Greeting Description Is a prerecorded message designed to greet all incoming callers and provide relevant information. A maximum of 32 Company Greetings can be recorded, and a Company Greeting can be assigned for each time mode (day, night, lunch, and break) and holiday for each Service Group.

  • Page 401: Unified Messaging—covering Extension

    20.1.27 Unified Messaging—Custom Service 20.1.26 Unified Messaging—Covering Extension Description Forwards calls to a second extension when the first extension’s subscriber is not available to take the call. The caller can also access the Covering Extension by pressing [0] while a Personal Greeting is being played, or while leaving a message.

  • Page 402: Unified Messaging—custom Service Builder

    20.1.30 Unified Messaging—Delete Message Confirmation Custom Services can be created and edited using the Custom Service Builder utility of Web Maintenance Console. PC Programming Manual References 7.5.3 Utility—Report—UM View Reports 23.3 UM Configuration—[4-3] Service Settings—Custom Service Operating Manual References Manager Operation 2.2.2 Message Manager Features—...

  • Page 403: Unified Messaging—dialing By Name

    20.1.32 Unified Messaging—Direct Service Access PC Programming Manual References 7.11 Utility—UM - System Maintenance—System Maintenance Start Time 21.1 UM Configuration—[2] Class of Service—Mailbox— Delete Message Confirmation 20.1.31 Unified Messaging—Dialing by Name Description Allows the caller to be connected to the desired subscriber’s mailbox or extension by searching for the subscriber by name.

  • Page 404: Unified Messaging—emergency Greeting

    20.1.35 Unified Messaging—External Message Delivery Service 20.1.33 Unified Messaging—Emergency Greeting Description An emergency greeting can be recorded as one of company greetings. The emergency greeting can be used in times such as when the company must be closed due to bad weather. Operating Manual References Manager Operation 2.2.2 Message Manager Features—...

  • Page 405: Unified Messaging—fax Cover

    20.1.37 Unified Messaging—Fax Driver Operating Manual References Subscriber Operation 1.6.4 Sending Messages → External Message Delivery → External Message Delivery Lists → Receiving External Delivery Messages 20.1.36 Unified Messaging—Fax Cover Page Description If enabled through system programming, a cover page will be added to a fax before the fax is sent. A cover page is added when a fax is sent with the following features: •...

  • Page 406: Unified Messaging—fax Server

    20.1.38 Unified Messaging—Fax Server A link to where users can download the fax printer driver is provided in Web Maintenance Console. → "Unified Message—Fax Driver Tool" in 8.2.1 Users—Add User—Single User Conditions • For details about the fax driver, refer to the driver’s documentation. Operating Manual References 1.6.6 Other Features—...

  • Page 407

    • One-look Network (® 14.1.4 One-look Network) Only KX-NS1000 PBXs support the Fax Server feature. If there are non-KX-NS1000 PBXs in the One-look network, faxes should not be directed to the Unified Messaging system on those PBXs. If the fax is sent from a computer (® 20.1.37 Unified Messaging—Fax Driver), the header is printed on the cover page as well.

  • Page 408: Unified Messaging—fax Service

    20.1.40 Unified Messaging—Forwarding to a Mailbox PC Programming Manual References 5.3 System Control—FAX Card 9.5.2 PBX Configuration—[1-1] Configuration—Slot—Site Property—FAX Card 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—Fax Options 21.1 UM Configuration—[2] Class of Service—General— Fax Option 24.4 UM Configuration—[5-4] System Parameters—Parameters—Fax Management Feature Manual References 20.1.7 Unified Messaging—Automatic Fax Delivery 20.1.60 Unified Messaging—Message Waiting Notification—Telephone Device...

  • Page 409: Unified Messaging—group Distribution Lists

    20.1.42 Unified Messaging—Hold Feature Manual References 7.1.6 FWD (Call Forwarding) 20.1.41 Unified Messaging—Group Distribution Lists Description There are 2 types of Group Distribution Lists: • Group Distribution List—Personal Allows a subscriber to simultaneously send a message to several mailboxes. These lists can be created or edited by the System Administrator and by the subscriber.

  • Page 410: Unified Messaging—holiday Service

    20.1.45 Unified Messaging—IMAP Integration 20.1.43 Unified Messaging—Holiday Service Description Allows the system to override the normal settings assigned for the appropriate trunk service or port service by playing a special holiday greeting. (e.g., "Happy New Year! Our office is closed today. If you wish to record a message, please press 1 now".) A maximum of 24 holidays can be programmed.

  • Page 411: Unified Messaging—incomplete Call Handling Service

    20.1.46 Unified Messaging—Incomplete Call Handling Service Conditions • PBX resources are required to access the Unified Messaging system. To reduce the possibility that PBX performance will be affected, the account in the e-mail client that is set up to access the subscriber’s mailbox should be set to off-line mode.

  • Page 412: Unified Messaging—intercept Routing To A Mailbox

    20.1.48 Unified Messaging—Intercom Paging Feature Manual References 20.1.48 Unified Messaging—Intercom Paging Operating Manual References Subscriber Operation 1.6.5 Transferring Calls— Incomplete Call Handling 20.1.47 Unified Messaging—Intercept Routing to a Mailbox Description If the Intercept Routing destination is set to the floating extension number of the UM group, and the "Intercept to Mailbox for Call to Extension"...

  • Page 413: Unified Messaging—interview Service

    20.1.49 Unified Messaging—Interview Service Feature Manual References 15.1.1 Paging 20.1.49 Unified Messaging—Interview Service Description Allows the Unified Messaging system to "interview" a caller by playing a series of prerecorded questions and recording the caller’s responses. As the callers answer questions, they are recorded into an interview mailbox. •...

  • Page 414: Unified Messaging—list All Names

    20.1.51 Unified Messaging—Live Call Screening (LCS) 20.1.50 Unified Messaging—List All Names Description Allows callers to listen to a list of all subscribers’ names and extension numbers in Automated Attendant service or Custom Service. Conditions • This feature is only available when: The subscriber’s name has been recorded.

  • Page 415: Unified Messaging—logical Extension (all Calls Transfer To Mailbox)

    20.1.53 Unified Messaging—Mailbox PC Programming Manual References 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 4 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 4 21.1 UM Configuration—[2] Class of Service—Mailbox— Message Cancel for Live Call Screening Feature Manual References 7.1.3 Flexible Buttons Operating Manual References Subscriber Operation 1.6.6 Other Features—...

  • Page 416: Unified Messaging—mailbox Capacity Warning

    20.1.55 Unified Messaging—Manager Service Switching PC Programming Manual References 7.5.3 Utility—Report—UM View Reports Section 20 UM Configuration—[1] Mailbox Settings Feature Manual References 20.1.92 Unified Messaging—Mailbox Auto Configuration Operating Manual References Subscriber Operation 1.6.2 Logging in to and Configuring Your Mailbox Manager Operation 2.2.1 System Manager Features—...

  • Page 417: Unified Messaging—message Reception Mode

    20.1.57 Unified Messaging—Message Transfer PC Programming Manual References 21.1 UM Configuration—[2] Class of Service— System Manager Authority 21.1 UM Configuration—[2] Class of Service— Message Manager Authority 20.1.56 Unified Messaging—Message Reception Mode Description Determines whether incoming calls are directed to the subscriber’s regular mailbox or interview mailbox. This mode is effective for Incomplete Call Handling Service (when the subscriber’s line is busy, when the subscriber cannot take the call, or when the subscriber has enabled Call Blocking), and when the transfer destination of calls is set to a Logical Extension.

  • Page 418: Unified Messaging—message Waiting Notification—e-mail Device

    20.1.58 Unified Messaging—Message Waiting Notification—E-mail Device 20.1.58 Unified Messaging—Message Waiting Notification—E-mail Device Description Enables subscribers (including the message manager) to be notified by e-mail when they have new messages (both voice and fax). The notification will contain the message sender’s information, the length of the message, the number of messages (new/old), and a callback number (if programmed).

  • Page 419: Unified Messaging—message Waiting Notification—lamp

    Conditions • In order to display the number of unplayed messages on the display: – A compatible Panasonic Proprietary Telephone with 6-line display must be used. – The subscriber must have his or her own extension. – The Message Manager’s extension number must be assigned as Operator 1 in Day Mode.

  • Page 420: Unified Messaging—microsoft Outlook Integration

    20.1.61 Unified Messaging—Microsoft Outlook Integration Notifications can be scheduled. The System Administrator can program 2 different time frames (for example, 9 AM to 12 PM and 8 PM to 10 PM) independently for each day of the week. Message waiting notifications will be sent on the selected days during the programmed time frames.

  • Page 421: Unified Messaging—multilingual Service

    20.1.62 Unified Messaging—Multilingual Service • Forward and reply to messages • Call back the sender of a message • Export voice and fax message data • Attach voice messages and fax data to other e-mail messages Conditions • Microsoft Outlook integration requires CA to be installed on the subscriber’s computer (® 4.1.1 CA (Communication Assistant)).

  • Page 422: Unified Messaging—no Dtmf Input Operation

    20.1.65 Unified Messaging—Operator Service 20.1.63 Unified Messaging—No DTMF Input Operation Description Provides guidance to callers when several seconds pass without anything being entered by the caller. PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/Personal Custom Serv— No DTMF Input Operation 20.1.64 Unified Messaging—On Hold Announcement Menu Description...

  • Page 423: Unified Messaging—password Administration

    20.1.67 Unified Messaging—Personal Custom Service Operator Service can be structured as a cascade so that if Operator 1 cannot take the call, it goes to Operator 2. If that fails, the call goes to Operator 3. If that fails, the caller can record a message. At each stage, there are other options for busy cases and no-answer cases.

  • Page 424: Unified Messaging—personal Greetings

    20.1.68 Unified Messaging—Personal Greetings • Repeat Greeting A caller can select the desired service from those above while listening to the Personal Greeting or recording a message. You can also choose what happens if a caller does not dial anything after the Personal Greeting (No DTMF Input Operation) as follows: •...

  • Page 425: Unified Messaging—pin Call Routing

    20.1.70 Unified Messaging—Play System Prompt After Personal Greeting PC Programming Manual References Section 21 UM Configuration—[2] Class of Service 21.1 UM Configuration—[2] Class of Service—Mailbox— Personal Greeting for Caller ID Feature Manual References 2.1.1 Absent Message Operating Manual References Subscriber Operation 1.6.2 Logging in to and Configuring Your Mailbox →...

  • Page 426: Unified Messaging—port Service

    20.1.72 Unified Messaging—Private Message Operating Manual References Manager Operation 2.2.1 System Manager Features— Setting Class of Service (COS) Parameters 20.1.71 Unified Messaging—Port Service Description Allows assignment of call services to each port. The incoming call service determines which service is used when answering incoming calls.

  • Page 427: Unified Messaging—recover Message

    20.1.75 Unified Messaging—Remote Call Forwarding Set 20.1.73 Unified Messaging—Recover Message Description Enables a subscriber to recover deleted messages. After deleting messages, they will remain in the Deleted Message Box until the time specified in System Maintenance Start Time on the following day. Until then, the subscriber can retrieve the deleted messages from the Deleted Message Box and move them to the Old Message Box.

  • Page 428: Unified Messaging—remote Time Service Set

    20.1.77 Unified Messaging—Send to Fax Machine Conditions • In order to use the FWD to CO option, the ability to forward calls to CO lines must be enabled through system programming. • Extensions assigned as operators can be called by dialing [0], however, when setting this feature the extension number (not "0") must be specified.

  • Page 429: Unified Messaging—service Group

    20.1.80 Unified Messaging—Subscriber Tutorial Conditions • If the forward destination is busy, it will be retried a preprogrammed number of times. If the fax still cannot be sent, a non-delivery notification message is sent to the subscriber’s mailbox. • If an error occurs while sending the fax, whether to retry can be set through system programming. Also, whether to send the fax again from the start or to send it from the page where the error occurred is also programmable.

  • Page 430: Unified Messaging—system Backup/restore

    20.1.81 Unified Messaging—System Backup/Restore • Password • Owner’s Name • Personal Greetings (No Answer Greeting, Busy Signal Greeting, After Hours Greeting) Note If the simplified tutorial was selected through system programming, Busy Signal Greeting and After Hours Greeting cannot be recorded. PC Programming Manual References 21.1 UM Configuration—[2] Class of Service—...

  • Page 431: Unified Messaging—system Prompts

    Slave unit, log in to the Slave unit. • KX-TVA Data Restore This feature can be used to import KX-TVA VPS voice data to the KX-NS1000’s Unified Messaging system voice data. Installation Manual References 5.3 Starting Web Maintenance Console—Converting KX-TDE or KX-NCP System Data for Use with the...

  • Page 432: Unified Messaging—system Reports

    20.1.84 Unified Messaging—System Security 20.1.83 Unified Messaging—System Reports Description There are several System Reports available to the System Administrator to monitor operating status. The System Administrator can print or export the System Reports. Certain reports can be printed in tabular form or graph form.

  • Page 433: Unified Messaging—timed Reminder Setting

    20.1.86 Unified Messaging—Toll Saver 20.1.85 Unified Messaging—Timed Reminder Setting Description Allows a subscriber to set a Timed Reminder by following system prompts provided by the Unified Messaging system. Timed Reminder is a feature that is similar to an alarm clock; the telephone will ring at the set time (once or daily) as set by the subscriber or message manager.

  • Page 434: Unified Messaging—transfer Recall To A Mailbox

    20.1.88 Unified Messaging—Transfer to Mailbox → Auto Login DDI/DID → Auto Login TRG No. → Auto Login DDI/DID, TRG No. Password Entry Requirement → Auto Login Toll Saver 23.1 UM Configuration—[4-1] Service Settings—Caller ID / PIN Call Routing—23.2 UM Configuration—[4-2] Service Settings—Parameters →...

  • Page 435: Unified Messaging—trunk Service (universal Port)

    20.1.90 Unified Messaging—Two-way Record/Two-way Transfer 20.1.89 Unified Messaging—Trunk Service (Universal Port) Description Allows call handling features to behave differently depending on the trunk group that the calls are received on. A service can be assigned to each trunk group, including: Voice Mail, Automated Attendant, Interview, Custom Service, Fax, and Transfer to Mailbox.

  • Page 436: Unified Messaging—urgent Message

    20.1.91 Unified Messaging—Urgent Message Conditions • KX-NSU301, KX-NSU305, KX-NSU310, KX-NSU320, or KX-NSU399 (Activation Key for Two-way Recording) is required to use this feature. One activation key is required for each extension that will use this feature. • Two-way Record/Two-way Transfer Button A flexible button can be customized as the Two-way Record or the Two-way Transfer button.

  • Page 437: Unified Messaging—mailbox Auto Configuration

    20.1.93 Unified Messaging—Voice Mail Service PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—Notification Parameters → Telephone Device—Device No. 1, 2, 3—Only Urgent Messages → E-mail/Text Message Device—Device No. 1, 2, 3—Only Urgent Messages 21.1 UM Configuration—[2] Class of Service—Mailbox— First Playback Urgent Message 20.1.92 Unified Messaging—Mailbox Auto Configuration Description...

  • Page 438: Unified Messaging—voice Mail (vm) Transfer Button

    20.1.95 Unified Messaging—Web Programming 20.1.94 Unified Messaging—Voice Mail (VM) Transfer Button Description A subscriber can transfer a call to a mailbox of an extension by pressing the VM Transfer button and entering the number of the extension. The transferred caller can then leave a message in the mailbox. The VM Transfer button can also be used by extension users at other times, as follows: By pressing the VM Transfer button when the extension is idle, the extension's mailbox is called and messages can be listened to.

  • Page 439: Ups (uninterruptible Power Supply) Integration

    20.1.96 UPS (Uninterruptible Power Supply) Integration – Interview mailbox questions Administrators Users logged in to a "User (Administrator)" account can access the following items in addition to the settings available to "User (User)" accounts: • Voice prompts – Custom service –...

  • Page 440: Upgrading The Software

    Firmware of supported IP-PTs and SIP extensions Only available for certain PSs. Only Panasonic telephones are supported. For details about a specific telephone, refer to the telephone's documentation. PS Air Download The firmware of certain PSs can be updated via an IP-CS. The following equipment supports this feature:...

  • Page 441: User Profiles

    20.1.98 User Profiles • IP-CS: KX-NS0154 • PS: KX-TCA185, KX-TCA285, KX-TCA385 One-look Networking In a One-look Network (® 14.1.4 One-look Network), the main software of Slave units and the software of devices connected to Slave units can be updated from the Master unit. Conditions •...

  • Page 442

    20.1.98 User Profiles Section 20 UM Configuration—[1] Mailbox Settings Feature Manual References 15.1.3 PC Programming 20.1.92 Unified Messaging—Mailbox Auto Configuration Operating Manual References 3.2.1 User Programming Feature Manual Document Version 2016-03...

  • Page 443

    Section 21 Features and Configurations—V Document Version 2016-03 Feature Manual...

  • Page 444: Verification Code Entry

    21.1.1 Verification Code Entry 21.1 V 21.1.1 Verification Code Entry Description An extension user can enter a verification code when calling from his own or any other extension, to change the Toll Restriction (TRS) level (® 19.1.5 TRS (Toll Restriction)) or to identify the call for accounting and billing purposes.

  • Page 445: Virtual Ps

    21.1.2 Virtual PS PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters—Miscellaneous— Extension PIN—Lock Counter 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— User Remote Operation / Walking COS / Verification Code 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 1— Itemized Code 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 1— Itemized Code 14.3 PBX Configuration—[6-3] Feature—Verification Code Feature Manual References...

  • Page 446

    21.1.2 Virtual PS [Example] Telephone Company Outside Caller TIE Line Network PBX-1 PBX-2 TIE Line Dials "201" Virtual PS 1 Virtual PS 2 Extn. 201 Extn. 202 Fwd to outside Fwd to destination destination at other PBX The following features can be accessed using this method: Feature Description &...

  • Page 447

    21.1.2 Virtual PS PC Programming Manual References 9.30 PBX Configuration—[1-2] Configuration—Portable Station Feature Manual References 7.1.6 FWD (Call Forwarding) Document Version 2016-03 Feature Manual...

  • Page 448

    21.1.2 Virtual PS Feature Manual Document Version 2016-03...

  • Page 449: Features And Configurations—w

    Section 22 Features and Configurations—W Document Version 2016-03 Feature Manual...

  • Page 450: Walking Cos

    22.1.1 Walking COS 22.1 W 22.1.1 Walking COS Description A user can enter his extension number and extension personal identification number (PIN) (® 6.1.10 Extension PIN (Personal Identification Number)) at another extension, to make the following types of call using his Class of Service, including TRS level, overriding the other extension’s Class of Service.

  • Page 451: Walking Extension

    22.1.3 Walking Extension, Enhanced 5.1.10 DISA (Direct Inward System Access) Operating Manual References 1.3.74 Walking COS 22.1.2 Walking Extension Description It is possible for an extension user to trade extension settings with another extension. When Walking Extension is executed, all extension settings (extension number, Class of Service (COS), One-touch Dialing memory, etc.) of the "old"...

  • Page 452

    22.1.3 Walking Extension, Enhanced telephones) to be utilized more efficiently. Extensions can be set to Service-out mode when the extension user is not using the extension or to prevent calls from being made or received when no one is using the location. The extension can then be changed to Service-in mode when the extension user wishes to use the extension.

  • Page 453: Walking Extension-home Position Control

    22.1.4 Walking Extension-Home position control Extension settings can be switched allowing multiple extension users to use the same telephone as follows: Virtual Location Extn. 101 Extn. 101 Extn. 101 Service-out Service-in Service-out Service-out Service-in Service-out Service-in Virtual Virtual Location Location Extn.

  • Page 454

    22.1.4 Walking Extension-Home position control When performing Walking Extension with this feature enabled, if you want to move your location permanently, you must return your extension to its home location before moving. When performing Enhanced Walking Extension with this feature enabled, the extension will return to its home location when the status is changed to Service-out mode.

  • Page 455: Whisper Ohca

    22.1.5 Whisper OHCA PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options—Option 9— Walking Extension Option—Home position control Feature Manual References 22.1.2 Walking Extension 22.1.3 Walking Extension, Enhanced Operating Manual References 1.3.75 Walking Extension 1.3.76 Walking Extension, Enhanced 22.1.5 Whisper OHCA Description An extension user can speak to a busy extension through the handset.

  • Page 456: Wireless Xdp Parallel Mode

    22.1.6 Wireless XDP Parallel Mode 10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature → BSS / OHCA / Whisper OHCA / DND Override → BSS / OHCA / Whisper OHCA / DND Override-2 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant— OHCA / Whisper OHCA Feature Manual References...

  • Page 457

    22.1.6 Wireless XDP Parallel Mode Engaged in a conference call. (® 4.1.18 Conference, ® 6.1.7 Executive Busy Override, ® 15.1.11 Privacy Release) Screening a call using Live Call Screening (LCS) or when recording a conversation using Two-way Record. (® 20.1.51 Unified Messaging—Live Call Screening (LCS) and 20.1.90 Unified Messaging—Two-way Record/Two-way Transfer) Being monitored by another extension.

  • Page 458

    22.1.6 Wireless XDP Parallel Mode If an extension number is required when changing any PS settings while in Wireless XDP Parallel mode, use the original extension number assigned to the PS, not the extension number of the paired (wired) telephone. •...

  • Page 459: Appendix

    Section 23 Appendix Document Version 2016-03 Feature Manual...

  • Page 460: Capacity Of System Resources

    8 ´ 16 characters Absent Message—System Call Park Zone Conference 3 – 8 parties per conference 96 parties total per KX-NS1000 PBX 32 parties total per legacy gateway DID Table 32 digits, 1000 entries Extension number 1 – 5 digits...

  • Page 461

    23.1 Capacity of System Resources Item Capacity Hot Line 32 digits Personal Speed Dialing 32 digits, 100 entries/extn. Quick Dialing 8 digits, 4000 entries Redial 32 digits System Speed Dialing 32 digits, 1000 entries/tenant 32 digits, 300 entries/tenant One-touch Dialing—PT 32 digits, 5000 entries/system One-touch Dialing—PS 32 digits, 1000 entries/system...

  • Page 462

    23.1 Capacity of System Resources Item Capacity Routing Plan Table 48 entries Leading Number Table 16 digits, 1000 entries Leading Number Exception Table 16 digits, 200 entries ARS Carrier Itemized Billing Code 10 digits Authorization Code for Tenant 16 digits Authorization Code for Trunk Group 10 digits Call Log and Message Waiting...

  • Page 463

    23.1 Capacity of System Resources Networking Item Capacity One-look Networking 1 Master unit 15 Slave units TIE Line Routing and Modification Table 32 entries Leading Number 3 digits PBX Code 7 digits NDSS: Monitored PBXs NDSS: Registered Extensions for Monitor Unified Messaging Item Capacity...

  • Page 464: Tones/ring Tones

    23.2 Tones/Ring Tones 23.2 Tones/Ring Tones Tone Patterns (Default) Confirmation Tone 1 Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Confirmation Tone 5 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 DND Tone...

  • Page 465

    23.2 Tones/Ring Tones Tone Patterns (Default) 15 s Hold Alarm Tone Call Waiting Tone 1 Call Waiting Tone 2 Ring Tone Patterns (Default)* Single Double Triple S-Double Document Version 2016-03 Feature Manual...

  • Page 466: Features That Require Activation Keys

    23.3 Features that Require Activation Keys 23.3 Features that Require Activation Keys Feature Required Activation Keys ® Refer to the documentation for CA. CA (Communication Assistant) (® 4.1.1 CA (Communication Assistant)) Computer Telephony Integration (CTI) Activation Key for CTI interface (KX-NSF101) (®...

  • Page 467

    23.3 Features that Require Activation Keys Feature Required Activation Keys Common Extension Numbering for Multiple PBXs Activation Key for QSIG Network (® 15.1.23 Private Network Features—VoIP (Voice over (KX-NSN002) Internet Protocol)—Common Extension Numbering for Multiple PBXs) UM Port Expansion 2-Channel/4-Channel Unified Messaging Activation Key (®...

  • Page 468: Supported Management Information Base (mib) Table

    23.4 Supported Management Information Base (MIB) Table 23.4 Supported Management Information Base (MIB) Table System Group (1.3.6.1.2.1.1) Object ID Item Description sysDescr Information of Hardware type and Software version of the Device. sysObjectID Object identifier of this product. sysUpTime Elapsed time since the system was restarted. sysContact Device Administrator.

  • Page 469

    23.4 Supported Management Information Base (MIB) Table Object ID Item Description 2.1.16 ifOutOctets The number of Octets transmitted. 2.1.17 ifOutUcastPkts The number of Unicast Packets which are received from upper protocol. 2.1.18 ifOutNUcastPkts The number of Non Unicast Packets which are received from upper protocol.

  • Page 470

    23.4 Supported Management Information Base (MIB) Table Object ID Item Description ipAddrTable (NA) Management Table of addressing information relevant to this entity’s IP addresses. 20.1 IpAddrEntry (NA) Components of ipAddrTable. 20.1.1 IpAdEntAddr IP Address. 20.1.2 IpAdEntIfindex Index value of the Interface which is assigned to IP address.

  • Page 471

    23.4 Supported Management Information Base (MIB) Table Object ID Item Description tcpAttemptFails The total number of connections error. tcpEstabResets The total number of resets. tcpInSegs The total number of segments received. tcpOutSegs The total number of segments sent. tcpRetransSegs The total number of segments retransmitted. tcpInErrs The total number of segments received in error.

  • Page 472

    23.4 Supported Management Information Base (MIB) Table Object ID Item Description snmpOutNoSuchNames The total number of sent SNMP messages which returned an error of "NoSuchName". snmpOutGenErrs The total number of sent SNMP messages which returned an error of "GenErr". snmpOutGetResponses The total number of GetResponse sent.

  • Page 473: Revision History

    23.5.1 PCMPR Software File Version 003.0xxxx 23.5 Revision History 23.5.1 PCMPR Software File Version 003.0xxxx New Contents • 10.1.8 ICD Group Features—Supervisory Feature (ACD) • 14.1.7 One-numbered Extension • 18.1.4 SIP Refer Transfer Changed Contents • 2.1.3 ARS (Automatic Route Selection) •...

  • Page 474

    23.5.1 PCMPR Software File Version 003.0xxxx • 20.1.47 Unified Messaging—Intercept Routing to a Mailbox • 20.1.51 Unified Messaging—Live Call Screening (LCS) • 20.1.92 Unified Messaging—Mailbox Auto Configuration • 23.1 Capacity of System Resources • 23.3 Features that Require Activation Keys Feature Manual Document Version 2016-03...

  • Page 475: Pcmpr Software File Version 003.2xxxx

    23.5.2 PCMPR Software File Version 003.2xxxx 23.5.2 PCMPR Software File Version 003.2xxxx New Contents • 4.1.18 Communication Bridge Integration Changed Contents • 2.1.4 Automatic Callback Busy (Camp-on) • 2.1.8 Automatic Time Adjustment • 3.1.1 Backup Master Mode and Isolated Mode •...

  • Page 476: Pcmpr Software File Version 004.0xxxx

    23.5.3 PCMPR Software File Version 004.0xxxx 23.5.3 PCMPR Software File Version 004.0xxxx New Contents • 10.1.16 IP-CS (KX-NS0154) • 18.1.5 SIP Server Failover Changed Contents • 2.1.7 Automatic Rerouting to Secondary PBX • 4.1.3 Caller ID • 4.1.6 Call Monitor •...

  • Page 477: Pcmpr Software File Version 004.1xxxx

    23.5.4 PCMPR Software File Version 004.1xxxx 23.5.4 PCMPR Software File Version 004.1xxxx New Contents • 5.1.9 Direct SIP Connection • 5.1.12 Distribution Order • 6.1.3 E-mail Notification for Manager • 6.1.4 E-mail Notification of Sensor Alarm • 22.1.4 Walking Extension-Home position control Changed Contents •...

  • Page 478: Pcmpr Software File Version 004.2xxxx

    23.5.5 PCMPR Software File Version 004.2xxxx 23.5.5 PCMPR Software File Version 004.2xxxx New Contents • 15.1.28 P-SIP (Panasonic SIP Phones) Changed Contents • Introduction—Functional Limitation • List of Abbreviations • 3.1.1 Backup Master Mode and Isolated Mode • 5.1.17 DSP Resource Reservation •...

  • Page 479: Pcmpr Software File Version 004.3xxxx

    • 6.1.12 External Sensor • 10.1.6 ICD Group Features—Queuing • 10.1.8 ICD Group Features—Supervisory Feature (ACD) • 15.1.28 P-SIP (Panasonic SIP Phones) • 20.1.45 Unified Messaging—IMAP Integration • 20.1.58 Unified Messaging—Message Waiting Notification—E-mail Device • 20.1.61 Unified Messaging—Microsoft Outlook Integration •...

  • Page 480: Pcmpr Software File Version 004.4xxxx

    23.5.7 PCMPR Software File Version 004.4xxxx 23.5.7 PCMPR Software File Version 004.4xxxx Changed Contents • Introduction—Functional Limitation • 6.1.12 External Sensor • 10.1.8 ICD Group Features—Supervisory Feature (ACD) • 10.1.16 IP-CS (KX-NS0154) • 20.1.2 UNIFIED MESSAGING FEATURES • 20.1.17 Unified Messaging—Callback Number Entry Feature Manual Document Version 2016-03...

  • Page 481

    Notes Document Version 2016-03 Feature Manual...

  • Page 482

    Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd. © Panasonic System Networks Co., Ltd. 2013...

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