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Advertisement

Pure IP-PBX
KX-NS1000
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety (Page 16)" before using this product.
KX-NS1000: PCMPR Software File Version 002.10000 or later

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   Summary of Contents for Panasonic KX-NS1000

  • Page 1: Feature Guide

    Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety (Page 16)" before using this product. KX-NS1000: PCMPR Software File Version 002.10000 or later...

  • Page 2

    About this Feature Guide This Feature Guide is designed to serve as an overall feature reference for the Panasonic Pure IP-PBX. It explains what this PBX can do, and how to obtain the most out of its many features and facilities.

  • Page 3: Feature Guide

    KX-NS1000UK and the KX-NS1000NE are in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.doc.panasonic.de...

  • Page 4

    • Some optional hardware, software, and features are not available in some countries/areas, or for some PBX models. Please consult your certified Panasonic dealer for more information. • Product specifications are subject to change without notice. In some cases, additional information, including updates to this and other manuals, is included in the Maintenance Console’s Information...

  • Page 5: List Of Abbreviations

    List of Abbreviations List of Abbreviations COLR Connected Line Identification Restriction CONP Automated Attendant Connected Name Identification Presentation CONR Automatic Call Distribution Connected Name Identification Restriction Automatic Number Identification Class of Service Advice of Charge Calling Party Control Analogue Proprietary Telephone Cell Station Automatic Route Selection Call Transfer—by ISDN...

  • Page 6

    List of Abbreviations OHCA Off-hook Call Announcement Call Forwarding Peer-to-Peer G-CO Group-CO Primary Directory Number Personal Identification Number PING Incoming Call Distribution Packet Internet Groper ICMP P-MP Internet Control Message Protocol Point-to-multipoint IP-PT IP Proprietary Telephone Point-to-Point IRNA Intercept Routing—No Answer Primary Rate Interface ISDN Integrated Services Digital Network...

  • Page 7

    List of Abbreviations Trunk Group TRS/Barring Toll Restriction/Call Barring Uniform Call Distribution Unified Messaging Uninterruptible Power Supply Voice Mail VoIP Voice over Internet Protocol Virtual Private Network Voice Processing System EXtra Device Port Feature Guide...

  • Page 8: Table Of Contents

    Table of Contents Table of Contents 1 For Your Safety ..................15 For Your Safety .......................16 1.1.1 For Your Safety ......................16 2 Call Handling Features ................19 Incoming Call Features ....................20 2.1.1 Incoming Trunk Call Features ..................20 2.1.1.1 Incoming Trunk Call Features—SUMMARY ...............20 2.1.1.2 Direct In Line (DIL) ......................24 2.1.1.3...

  • Page 9

    Table of Contents 2.5.4.6 Trunk Busy Out ......................96 2.5.4.7 Pause Insertion ......................97 2.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ..........................98 2.5.4.9 Special Carrier Access Code ..................100 2.5.5 Seizing a Line Features ....................101 2.5.5.1 Seizing a Line Features—SUMMARY ...............101 2.5.5.2...

  • Page 10: Table Of Contents

    Table of Contents 2.14 Conference Features ....................170 2.14.1 Conference Features—SUMMARY ................170 2.14.2 Conference ........................171 2.14.3 Privacy Release ......................173 2.15 Conference Group Call Features .................174 2.15.1 Conference Group Call ....................174 2.16 Direct Inward System Access (DISA) Features ............177 2.16.1 Direct Inward System Access (DISA) ................177 2.16.2 Automatic Fax Transfer ....................187 2.17...

  • Page 11

    Table of Contents 2.28.2 Outgoing Message (OGM) ...................260 3 Unified Messaging System ..............263 Unified Messaging System Administration ..............264 3.1.1 Unified Messaging System Overview ................264 3.1.2 System Administration ....................267 3.1.2.1 Automatic Configuration of User Profiles and Mailboxes ..........267 3.1.2.2 Custom Service Builder .....................267 3.1.2.3 Default Mailbox Template ..................267 3.1.2.4...

  • Page 12: Table Of Contents

    Table of Contents 3.2.1.40 Service Group ......................292 3.2.1.41 Simplified Tutorial ......................293 3.2.1.42 System Prompts ......................293 3.2.1.43 Transfer Recall to a Mailbox ..................294 3.2.1.44 Transfer to Mailbox ....................294 3.2.1.45 Trunk Service (Universal Port) ..................294 3.2.1.46 Voice Mail Service .....................295 3.2.2 Subscriber Features .....................296 3.2.2.1 Auto Receipt ......................296 3.2.2.2...

  • Page 13

    Table of Contents 4.1.2.3 Advice of Charge (AOC) ....................329 4.1.2.4 Call Forwarding (CF)—by ISDN (P-MP) ..............330 4.1.2.5 Call Forwarding (CF)—by ISDN (P-P) ...............332 4.1.2.6 Call Hold (HOLD)—by ISDN ..................334 4.1.2.7 Call Transfer (CT)—by ISDN ..................335 4.1.2.8 Three-party Conference (3PTY)—by ISDN ...............336 4.1.2.9 Malicious Call Identification (MCID) ................337 4.1.2.10...

  • Page 14: Table Of Contents

    Table of Contents 5.2.4 Portable Station (PS) Features ..................454 5.2.4.1 Portable Station (PS) Connection ................454 5.2.4.2 PS Ring Group ......................456 5.2.4.3 PS Directory ......................459 5.2.4.4 PS Feature Buttons ....................460 5.2.4.5 Wireless XDP Parallel Mode ..................461 5.2.4.6 Virtual PS ........................464 5.2.5 ISDN Extension Features .....................466 5.2.5.1 ISDN Extension ......................466...

  • Page 15: For Your Safety

    Section 1 For Your Safety Feature Guide...

  • Page 16

    1.1.1 For Your Safety 1.1 For Your Safety 1.1.1 For Your Safety Description To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.

  • Page 17

    1.1.1 For Your Safety CAUTION • The software contained in the TRS/Barring and ARS features to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.

  • Page 18

    1.1.1 For Your Safety Feature Guide...

  • Page 19: Call Handling Features

    Section 2 Call Handling Features Feature Guide...

  • Page 20: Incoming Call Features, Incoming Trunk Call Features

    2.1.1 Incoming Trunk Call Features 2.1 Incoming Call Features 2.1.1 Incoming Trunk Call Features 2.1.1.1 Incoming Trunk Call Features—SUMMARY Description Incoming calls via a trunk (public line) are distributed to their destinations according to one of several distribution methods. Available Networking Type for Each Card Type Each trunk port of an optional trunk card or the mother board can be assigned a networking type: Public, Private, or VPN (Virtual Private Network).

  • Page 21

    2.1.1 Incoming Trunk Call Features Distribution Method One of the following methods can be assigned to each trunk port: Method Description & Reference Direct In Line (DIL) Directs a call to a preprogrammed single destination (e.g., the operator). ® 2.1.1.2 Direct In Line (DIL) Direct Inward Dialling (DID) Directs a call with a DID number from a DID line to a preprogrammed destination.

  • Page 22

    2.1.1 Incoming Trunk Call Features Feature Trunk Card Channel Type Type DID/DDI ü ü* E & M-C ü ü* E & M-P ü* ü E & M — ü* ü*: Enable (default); ü: Enable Available Destinations Destination Availability Wired Extension (PT/SLT/SIP Extension/ISDN Extension/T1-OPX) ü...

  • Page 23

    2.1.1 Incoming Trunk Call Features Feature Description & Reference Intercept Routing No Answer (IRNA) If a called party does not answer a call within a preprogrammed time period (Intercept time), it is redirected to the preprogrammed destination. ® 2.1.1.6 Intercept Routing Busy/DND If a called party is busy or in DND mode, the call is redirected to the preprogrammed destination.

  • Page 24: Direct In Line (dil), Direct In Line (dil)

    2.1.1 Incoming Trunk Call Features 2.1.1.2 Direct In Line (DIL) Description Provides automatic direction of an incoming trunk call to a preprogrammed destination. Each trunk has a destination for each time mode (day/lunch/break/night). [Method Flowchart] A trunk call is received. Does the call have its CLI* information and is CLI mode enabled for the trunk and the time mode?

  • Page 25

    2.1.1 Incoming Trunk Call Features Note The following settings can also be specified in the DIL table: • Tenant number: determines the time mode (day/lunch/break/night) for the corresponding trunk. • UM service group number: determines the service group to use when a call is handled by the Unified Messaging system.

  • Page 26: Direct Inward Dialling (did)/direct Dialling In (ddi), Direct Inward Dialling (did)/direct Dialling In (ddi)

    2.1.1 Incoming Trunk Call Features 2.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) Description Provides automatic direction of an incoming call with a DID/DDI number to a preprogrammed destination. Each DID/DDI number has a destination for each time mode (day/lunch/break/night). Incoming calls with DID/DDI numbers that match extension numbers at this PBX will be sent to the corresponding extension.

  • Page 27

    2.1.1 Incoming Trunk Call Features Destination Location Name Lunch Lunch 0001 123-4567 John Enable Disable White 0002 123-2468 Enable Disable Smith 0003 123-456 Enable Disable company ® 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table— DDI / DID Number ®...

  • Page 28

    2.1.1 Incoming Trunk Call Features Even if the Inter-digit time does not expire, the PBX stops receiving the DID/DDI number when the received number is found in the DID/DDI table. The PBX then routes the call to the corresponding destination. If the received number matches several entries in the table, the call is directed to the destination of the first matching entry.

  • Page 29: Multiple Subscriber Number (msn) Ringing Service

    2.1.1 Incoming Trunk Call Features 2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service Description Provides automatic direction of an incoming ISDN-BRI (Basic Rate Interface) line call with an MSN to a preprogrammed destination. One ISDN-BRI port can support a maximum of 10 MSNs. Each MSN has a destination for each time mode (day/lunch/break/night).

  • Page 30

    2.1.1 Incoming Trunk Call Features Destination Location Name Lunch Lunch 123- Enable Disable 4567 Company 123- Enable Disable 2468 Company Note The following settings can also be specified in the MSN table: • Tenant number: determines the time mode (day/lunch/break/night) for the corresponding trunk. •...

  • Page 31

    2.1.1 Incoming Trunk Call Features → DDI/DID/TIE/MSN—Additional Dial 18.4 PBX Configuration—[10-4] CO & Incoming Call—MSN Table Feature Guide References 2.1.1.5 Calling Line Identification (CLI) Distribution 3.2.1.40 Service Group 5.1.3 Tenant Service 5.1.4 Time Service 6.1 Capacity of System Resources Feature Guide...

  • Page 32: Calling Line Identification (cli) Distribution

    2.1.1 Incoming Trunk Call Features 2.1.1.5 Calling Line Identification (CLI) Distribution Description Directs an incoming trunk call to a preprogrammed destination when the caller’s identification number (e.g., Caller ID) matches the number in the System Speed Dialling Table that is used as the Caller ID Table. Each Caller ID number (telephone number for each System Speed Dialling number) can have its own destination.

  • Page 33

    2.1.1 Incoming Trunk Call Features The Caller ID number is used after modification by the Automatic Caller ID Number Modification. (® 2.19.1 Caller ID) PC Programming Manual References 18.2 PBX Configuration—[10-2] CO & Incoming Call—DIL Table & Port Settings—CLI for DIL— CLI Ring for DIL—Day, Lunch, Break, Night 18.3 PBX Configuration—[10-3] CO &...

  • Page 34: Intercept Routing

    2.1.1 Incoming Trunk Call Features 2.1.1.6 Intercept Routing Description Provides automatic redirection of incoming trunk and intercom calls. There are three types of Intercept Routing as follows: Feature Description Intercept Routing—No Answer If a called party does not answer a call within a preprogrammed time (IRNA) period (IRNA Timer), the call is redirected to the preprogrammed destination.

  • Page 35

    2.1.1 Incoming Trunk Call Features When the original destination is: The Available Intercept Destination is: • The ICD Group Overflow destination assigned to the ICD Group group. (® 2.2.2.6 Overflow Feature) ® 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Overflow No Answer— Time out &...

  • Page 36

    2.1.1 Incoming Trunk Call Features Programming Example "600" is an example of a <Forward Destination of Virtual PS> Floating Extension No. for the External Pager Ext. No. of the Virtual PS FWD Destination 2001 <Intercept Destination of Virtual PS> Intercept Destination Ext.

  • Page 37

    2.1.1 Incoming Trunk Call Features This feature is also available when a call is forwarded by FWD—No Answer under the following conditions: – The forwarding destination is in a private network and is busy or does not answer. – The forwarding destination is in a public network and does not answer. However, this feature is not available when a call is forwarded by FWD—No Answer to a destination in a public network that is busy.

  • Page 38

    2.1.1 Incoming Trunk Call Features →Intercept No Answer Time 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →Intercept Destination →Intercept No Answer Time 13.3.1 PBX Configuration—[5-3-1] Optional Device—Voice Message—DISA System—Option 1— DISA Intercept—Intercept when all DISA ports are busy 18.5 PBX Configuration—[10-5] CO & Incoming Call—Miscellaneous →...

  • Page 39: Intercept Routing—no Destination

    2.1.1 Incoming Trunk Call Features 2.1.1.7 Intercept Routing—No Destination Description Provides automatic redirection of incoming trunk calls that do not have a destination assigned. The intercept destination is an operator (tenant/PBX). Conditions • Intercept Routing—No Destination on/off The Intercept Routing—No Destination feature can be enabled or disabled through system programming. If disabled, a reorder tone will be sent to the caller.

  • Page 40: Internal Call Features, Internal Call Features—summary

    2.1.2 Internal Call Features 2.1.2 Internal Call Features 2.1.2.1 Internal Call Features—SUMMARY Description The following types of internal calls are available: Feature Description & Reference Intercom Call A call from one extension to another. ® 2.5.3 Intercom Call Doorphone Call When a call from a doorphone reaches its destination, the recipient can talk to the visitor.

  • Page 41: Internal Call Block

    2.1.2 Internal Call Features 2.1.2.2 Internal Call Block Description Internal calls can be restricted on a COS basis. This is done by specifying which COS destinations are blocked for each COS. [Programming Example] Called Party Caller COS 1 COS 2 COS 3 COS 1 COS 2...

  • Page 42

    2.1.2 Internal Call Features PC Programming Manual References 10.7.3 PBX Configuration—[2-7-3] System—Class of Service—Internal Call Block— COS Number of the Extension Which Receive the Call from Other Extension 1–64 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Main— 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main— 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Main—...

  • Page 43: Incoming Call Indication Features, Incoming Call Indication Features—summary

    2.1.3 Incoming Call Indication Features 2.1.3 Incoming Call Indication Features 2.1.3.1 Incoming Call Indication Features—SUMMARY Description Incoming calls are indicated by various methods as follows: Type Feature Description & Reference Ring Tone Ring Tone Pattern A telephone rings when receiving a call. The ring Selection tone patterns can be changed for each incoming call type.

  • Page 44: Ring Tone Pattern Selection

    2.1.3 Incoming Call Indication Features 2.1.3.2 Ring Tone Pattern Selection Description It is possible to select the type of ring tone pattern that arrives at an extension for each type of incoming call, etc. [Ring Tone Patterns] 1 280 ms* Single Double Triple...

  • Page 45

    2.1.3 Incoming Call Indication Features PC Programming Manual References 10.8.1 PBX Configuration—[2-8-1] System—Ring Tone Patterns—Call from CO— Ring Tone Pattern Plan 1–8 10.8.2 PBX Configuration—[2-8-2] System—Ring Tone Patterns—Call from DOORPHONE— Ring Tone Pattern Plan 1–8 10.8.3 PBX Configuration—[2-8-3] System—Ring Tone Patterns—Call from Others— Extension—Ring Tone Pattern Plan 1–8 10.9 PBX Configuration—[2-9] System—System Options—Option 1—...

  • Page 46: Call Waiting

    2.1.3 Incoming Call Indication Features 2.1.3.3 Call Waiting Description Used to inform a busy extension that another incoming call is waiting. The busy extension user can answer the second call by disconnecting the current call or placing it on hold. This feature is also known as Busy Station Signalling (BSS).

  • Page 47

    2.1.3 Incoming Call Indication Features PC Programming Manual References 9.24 PBX Configuration—[1-1] Configuration—Slot—Card Property - LCO type— Caller ID—Caller ID Signalling 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features → Manual Call Waiting for Extension Call → Automatic Call Waiting 10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature →...

  • Page 48: Receiving Group Features, Idle Extension Hunting

    2.2.1 Idle Extension Hunting 2.2 Receiving Group Features 2.2.1 Idle Extension Hunting Description If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle member of the same idle extension hunting group, which can be programmed through system programming. Idle extensions are automatically searched according to a preprogrammed hunting type.

  • Page 49

    2.2.1 Idle Extension Hunting Destination Availability UM Group ü VM Group (DTMF/DPT) ü Fax Unit External Pager (TAFAS) ü DISA ü Idle Line Access no. + Phone no. ü Trunk Group Access no. + Trunk Group no. + Phone no. ü...

  • Page 50: Incoming Call Distribution Group Features, Incoming Call Distribution Group Features—summary

    2.2.2 Incoming Call Distribution Group Features 2.2.2 Incoming Call Distribution Group Features 2.2.2.1 Incoming Call Distribution Group Features—SUMMARY Description An incoming call distribution group is a group of extensions programmed through system programming. ® 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member List An incoming call distribution group receives calls directed to the group.

  • Page 51

    2.2.2 Incoming Call Distribution Group Features Calls arriving at incoming call distribution group 1. Overflow Feature a) Sends a busy tone (Busy on Busy), or b) Redirects to the overflow destination. Queuing Feature Five calls are waiting in a queue. Manual Queue Redirection The longest waiting call in a queue can be redirected to the overflow...

  • Page 52

    2.2.2 Incoming Call Distribution Group Features A call is redirected to a preprogrammed destination when it cannot be answered or queued (Intercept Routing—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone (Busy on Busy) or disconnect the line. Incoming Call Distribution Group Controlling Feature Feature Description &...

  • Page 53

    2.2.2 Incoming Call Distribution Group Features The FWD feature can be assigned on an incoming call distribution group basis. • COS for Incoming Call Distribution Groups Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be enabled or disabled for each COS.

  • Page 54: Group Call Distribution

    2.2.2 Incoming Call Distribution Group Features 2.2.2.2 Group Call Distribution Description Incoming calls directed to an incoming call distribution group are distributed to the member extensions using the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls. When incoming calls exceed the number of available extensions, calls enter a queue (®...

  • Page 55

    2.2.2 Incoming Call Distribution Group Features When there are no available extensions in an incoming call distribution group, the group members can receive the Call Waiting tone. To use this feature: • Select the Group Call Waiting mode through system programming. This determines the distribution method for waiting calls.

  • Page 56

    2.2.2 Incoming Call Distribution Group Features Note In method b), if an extension has one or more ICD Group buttons for an incoming call distribution group and all the ICD Group buttons on the extension are occupied, the Group Call Waiting feature for the group will not work at the extension.

  • Page 57: Outside Destinations In Incoming Call Distribution Group

    2.2.2 Incoming Call Distribution Group Features 2.2.2.3 Outside Destinations in Incoming Call Distribution Group Description Up to 4 outside parties or destinations at another PBX can be assigned as members of an Incoming Call Distribution (ICD) Group, using the following method: A virtual PS is registered as a member of the ICD Group. Then, the telephone number of the outside destination is specified as the FWD—All Calls destination.

  • Page 58

    2.2.2 Incoming Call Distribution Group Features – The forwarding destination is an outside party, including an extension at another PBX in the network. – FWD to trunk is allowed through COS programming for the virtual PSs. • Up to 4 virtual PSs can be assigned to a single ICD Group. If more than 4 are assigned, the 4 virtual PSs with the lowest member numbers are available.

  • Page 59: Queuing Feature

    2.2.2 Incoming Call Distribution Group Features 2.2.2.4 Queuing Feature Description When a preprogrammed number of extensions in an incoming call distribution group are busy, additional incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable. While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night) (®...

  • Page 60

    30 the overflow We are sorry to Thank you for seconds. destination. keep you holding. calling Panasonic. The department The department you is still busy. We are calling is busy. are transferring Please hold the line. you to the We will answer your operator.

  • Page 61

    2.2.2 Incoming Call Distribution Group Features → Type → Extension Number (for Hurry-up) Feature Guide References 2.2.2.6 Overflow Feature 2.28.2 Outgoing Message (OGM) 2.21.2 Flexible Buttons 6.1 Capacity of System Resources User Manual References 1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) Feature Guide...

  • Page 62: Vip Call

    2.2.2 Incoming Call Distribution Group Features 2.2.2.5 VIP Call Description It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order. Each incoming call distribution group can enable or disable the VIP Call mode.

  • Page 63: Overflow Feature

    2.2.2 Incoming Call Distribution Group Features 2.2.2.6 Overflow Feature Description When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination or a busy tone may be sent to the callers by the following features: Intercept Routing—Overflow in an Incoming Call Distribution Group Busy on Busy Intercept Routing—Overflow in an Incoming Call Distribution Group...

  • Page 64: Busy On Busy

    2.2.2 Incoming Call Distribution Group Features The Busy on Busy feature works when the destination for the Intercept Routing—Overflow in an Incoming Call Distribution Group feature is not assigned in one of the following conditions: There is no space in the Waiting queue. The Queuing Time Table is not assigned and there are no extensions logged-in.

  • Page 65: Log-in/log-out

    2.2.2 Incoming Call Distribution Group Features 2.2.2.7 Log-in/Log-out Description Members of an incoming call distribution group can join (Log-in) or leave (Log-out) the group manually. They can leave the group temporarily when they are away from their desks, to prevent calls being sent to their extensions.

  • Page 66: Automatic Log-out, Log-in/log-out Monitor

    2.2.2 Incoming Call Distribution Group Features Light Pattern Parameter Usage Red on (All) Used to log in to or out of all After Log-out After Log-in incoming call distribution Operation Operation groups to which the extension user belongs. • If an ICD Group button is assigned, it also shows the log-in/log-out status of the corresponding group. The light pattern is the same as the Log-in/Log-out button that includes the group number.

  • Page 67

    2.2.2 Incoming Call Distribution Group Features → No. of Unanswered Calls for Automatic Log-out → Last Extension Log-out 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member List— Wrap-up Timer 11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous— Options—Wrap-up Timer based on 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 8—...

  • Page 68: Supervisory Feature, Incoming Call Queue Monitor

    2.2.2 Incoming Call Distribution Group Features 2.2.2.8 Supervisory Feature Description An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each member’s status within the incoming call distribution group using a 6-line display PT. Feature Description Incoming Call Queue Monitor The supervisor extension can monitor the status of an incoming call distribution group with the display.

  • Page 69

    2.2.2 Incoming Call Distribution Group Features One supervisor extension can be assigned for each incoming call distribution group, but it need not belong to the group. One extension can be the supervisor extension of more than one incoming call distribution group. •...

  • Page 70: Call Forwarding (fwd)/do Not Disturb (dnd) Features, Call Forwarding (fwd)/do Not Disturb (dnd)—summary

    2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY 2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY Description When an extension user cannot answer calls (e.g., he is busy, or not at his desk), it is possible to forward or refuse calls using the following features: Call Forwarding (FWD) Do Not Disturb (DND)

  • Page 71: Call Forwarding (fwd), Call Forwarding (fwd)

    2.3.2 Call Forwarding (FWD) 2.3.2 Call Forwarding (FWD) Description Extensions and incoming call distribution groups can forward their calls to preset destinations. There are several different types of forwarding, and the circumstances under which the calls are forwarded for each type differ as follows: Type Circumstance...

  • Page 72

    2.3.2 Call Forwarding (FWD) [Available Destinations] Condition for Original Extension/ Destination Availability Incoming Call Distribution Group Wired Extension (PT/SLT/SIP Extension/ISDN ü Only available when FWD to Extension/T1-OPX) extension is allowed through COS programming. ü Incoming Call Distribution Group ü PS Ring Group –...

  • Page 73

    2.3.2 Call Forwarding (FWD) The duration of a trunk call can be restricted by a system timer. Trunk call duration is assigned separately for calls between an extension user and an outside party, and calls between two outside parties. If the timer expires, the line will be disconnected. (® 2.11.8 Trunk Call Limitation) •...

  • Page 74

    2.3.2 Call Forwarding (FWD) [All Calls and Busy] • If the forward destination is not available to answer a call, this feature is cancelled and the original destination will ring for the following type of call: – Doorphone call – Trunk calls via the ELCOT/LCOT or T1 (LCOT) cards [No Answer and Busy/No Answer] •...

  • Page 75

    2.3.2 Call Forwarding (FWD) Feature Guide References 2.1.1.6 Intercept Routing 2.2.1 Idle Extension Hunting 2.2.2.6 Overflow Feature 5.1.1 Class of Service (COS) User Manual References 1.6.1 Forwarding Calls Feature Guide...

  • Page 76: Do Not Disturb (dnd), Do Not Disturb (dnd)

    2.3.3 Do Not Disturb (DND) 2.3.3 Do Not Disturb (DND) Description An extension user can make use of the DND feature. If this feature is set, calls will not arrive at the extension, but will arrive at another extension using the Idle Extension Hunting feature (® 2.2.1 Idle Extension Hunting) or the Intercept Routing—Busy/DND feature (®...

  • Page 77

    2.3.3 Do Not Disturb (DND) User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer 1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) Feature Guide...

  • Page 78: Fwd/dnd Button, Group Fwd Button

    2.3.4 FWD/DND Button, Group FWD Button 2.3.4 FWD/DND Button, Group FWD Button Description The FWD/DND fixed button, or a customised flexible button, can display the FWD/DND setting status of the extension. Using this button, the FWD status and DND status of the extension can be temporarily set or cancelled without clearing FWD destination settings.

  • Page 79

    2.3.4 FWD/DND Button, Group FWD Button The FWD/DND status for trunk calls to that extension can be switched temporarily without clearing the FWD destination. During setting, the LED of the button shows the current trunk call FWD/DND status. The forwarding type and destination for trunk calls can also be set. •...

  • Page 80

    2.3.4 FWD/DND Button, Group FWD Button → Extension Number (for Group Fwd (Both)) → Extension Number (for Group Fwd (External)) → Extension Number (for Group Fwd (Internal)) 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—FWD / DND 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button →...

  • Page 81: Answering Features, Answering Features—summary

    2.4.1 Answering Features—SUMMARY 2.4 Answering Features 2.4.1 Answering Features—SUMMARY Description An extension user can answer incoming calls by the following methods: Destination Feature Description & Reference At the own Line A user can select the line seized when going off-hook. extension (PT Preference—...

  • Page 82: Line Preference—incoming

    2.4.2 Line Preference—Incoming 2.4.2 Line Preference—Incoming Description A PT user can select the method used to answer incoming calls from the following three line preferences: Each of these line preferences can be assigned on each extension through personal programming (Preferred Line Assignment—Incoming).

  • Page 83: Call Pickup, Directed Call Pickup, Group Call Pickup

    2.4.3 Call Pickup 2.4.3 Call Pickup Description An extension user can answer a call ringing at any other extension. The following types are available: Type Picking up Call Type Directed A specified extension’s call. Group A call within a specified call pickup group. Call Pickup Deny: Preventing other extensions from picking up calls ringing at your extension is also possible.

  • Page 84

    2.4.3 Call Pickup → Directed Call Pickup → Call Pickup Deny Set / Cancel 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant— Call Pickup by 10.9 PBX Configuration—[2-9] System—System Options—Option 4 → DSS Key—DSS key mode for Incoming Call → DSS Key—Call Pick-up by DSS key for Direct Incoming Call →...

  • Page 85: Hands-free Answerback

    2.4.4 Hands-free Answerback 2.4.4 Hands-free Answerback Description A PT user with a speakerphone can talk to a caller without lifting the handset. If the user receives a call while in Hands-free Answerback mode, a hands-free conversation is established using one of the following methods: Type Answering Method Intercom Call...

  • Page 86

    2.4.4 Hands-free Answerback →Option 1— PT Operation—Automatic Answer for Call from CO after →Option 3— Confirmation Tone—Tone 2 : Paged / Automatic Answer →Option 4— Transfer—Automatic Answer for Transferred Call 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings →Option 5— Automatic Answer for CO Call →Option 6—...

  • Page 87: Making Call Features

    2.5.1 Predialling 2.5 Making Call Features 2.5.1 Predialling Description A display PT user can check and correct the entered number before it is dialled, while on-hook. The call will be initiated after going off-hook. Conditions • Storing the Predialled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL/STORE button.

  • Page 88: Automatic Extension Release

    2.5.2 Automatic Extension Release 2.5.2 Automatic Extension Release Description After going off-hook, if an extension user fails to dial any digits within a preprogrammed time period, the user will hear a reorder tone. This operation applies to intercom calls only. This feature is also known as Automatic Station Release.

  • Page 89: Intercom Call

    2.5.3 Intercom Call 2.5.3 Intercom Call Description An extension user can call another extension user. Conditions • Extension Number/Name Assignment Extension numbers and names are assigned to all extensions. The assigned number and name are shown on display PTs during intercom calls. •...

  • Page 90

    2.5.3 Intercom Call Feature Guide References 2.21.2 Flexible Buttons User Manual References 1.2.1 Basic Calling 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) 1.14.2 Using the Directories 3.1.2 Settings on the Programming Mode Feature Guide...

  • Page 91: Trunk Call Features, Trunk Call Features—summary

    2.5.4 Trunk Call Features 2.5.4 Trunk Call Features 2.5.4.1 Trunk Call Features—SUMMARY Description An extension user can use the following features when making a trunk call: Feature Description & Reference Emergency Call A user can dial the preprogrammed emergency numbers regardless of the restrictions imposed on the extension.

  • Page 92: Emergency Call

    2.5.4 Trunk Call Features 2.5.4.2 Emergency Call Description An extension user can dial the preprogrammed emergency numbers after seizing a trunk regardless of the restrictions imposed on the extension. Conditions • A specified number of emergency numbers can be stored (some may have default values). •...

  • Page 93: Account Code Entry

    2.5.4 Trunk Call Features 2.5.4.3 Account Code Entry Description An account code is used to identify outgoing trunk calls for accounting and billing purposes. The account code is appended to the SMDR call record. If, for example, a firm uses an account code for each client, the firm can determine what calls were made for the client, and can submit a bill to the client according to the client’s account code on the SMDR call record.

  • Page 94: Dial Type Selection

    2.5.4 Trunk Call Features 2.5.4.4 Dial Type Selection Description The dialling mode (rotary or tone) can be selected for each analogue trunk through system programming regardless of the originating extension (under contract with the telephone company). There are the following modes: Mode Description DTMF (Dual Tone...

  • Page 95: Reverse Circuit

    2.5.4 Trunk Call Features 2.5.4.5 Reverse Circuit Description A circuit in the PBX can detect the reverse signal from the telephone company when an extension user tries to make a trunk call. This detects the start (a called party goes off-hook) and end (the called party goes on-hook) of an outgoing trunk call.

  • Page 96: Trunk Busy Out

    2.5.4 Trunk Call Features 2.5.4.6 Trunk Busy Out Description The PBX can monitor the loop current sent through analogue trunks, preventing users from seizing trunks where a loop current is not detected. When loop currents are not detected, trunks are set to Busy Out status, and become unable to make or receive calls.

  • Page 97: Pause Insertion

    2.5.4 Trunk Call Features 2.5.4.7 Pause Insertion Description Pressing a PAUSE button inserts a preprogrammed Pause time between digits of a user-dialled number before the number is dialled out, allowing certain numbers separated with a pause to be used to access certain features (e.g., access codes, seizing idles lines, etc.).

  • Page 98: Host Pbx Access Code (access Code To The Telephone Company From A Host Pbx)

    2.5.4 Trunk Call Features 2.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Description This PBX can be installed behind an existing PBX (host PBX) by connecting the extension ports of the host PBX to the trunk ports of this PBX (behind PBX). A Host PBX Access code is required for the behind PBX to access the telephone company (e.g., to make outside calls) through the host PBX.

  • Page 99

    2.5.4 Trunk Call Features TRS/Barring checks only the dialled telephone number excluding the Host PBX Access code when accessing the telephone company through the host PBX. (® 2.7.1 Toll Restriction (TRS)/Call Barring (Barring)) • A pause is not automatically inserted between the user-dialled access code and the subsequent digits when the ARS mode is enabled.

  • Page 100: Special Carrier Access Code

    2.5.4 Trunk Call Features 2.5.4.9 Special Carrier Access Code Description If the PBX has access to multiple telephone companies, a Special Carrier Access code assigned through system programming is required every time a trunk call is made without using ARS. A preprogrammed Pause time will be automatically inserted between the user-dialled Special Carrier Access code and the subsequent digits.

  • Page 101: Seizing A Line Features, Seizing A Line Features—summary

    2.5.5 Seizing a Line Features 2.5.5 Seizing a Line Features 2.5.5.1 Seizing a Line Features—SUMMARY Description An extension user can select the line seized for making calls by the following methods: Feature Description & Reference Line Preference—Outgoing A user can select the line to be seized when going off-hook. ®...

  • Page 102: Line Preference—outgoing

    2.5.5 Seizing a Line Features 2.5.5.2 Line Preference—Outgoing Description Through personal programming (Preferred Line Assignment-Outgoing), PT users can select the outgoing line they prefer to originate calls on when going off-hook, from the following line preferences: Line Preference Description ICM/PDN When an extension user goes off-hook, an extension line is selected automatically.

  • Page 103: Trunk Access

    2.5.5 Seizing a Line Features 2.5.5.3 Trunk Access Description The following methods can be used to access a trunk: Method Description Accessing method Idle Line Access (Local Selects an idle trunk Dial the Idle Line Access number, or Access) automatically from the assigned press a L-CO button.

  • Page 104

    2.5.5 Seizing a Line Features • A company name or customer name can be assigned on a trunk port basis so that the operator or extension user can view the destination that the external caller is trying to reach before answering. This is useful, for example, when multiple companies share the same operator.

  • Page 105: Memory Dialling Features, Memory Dialling Features—summary

    2.6.1 Memory Dialling Features—SUMMARY 2.6 Memory Dialling Features 2.6.1 Memory Dialling Features—SUMMARY Description An extension user can store frequently dialled numbers in the PBX extension data and/or the PBX system data. A stored number is dialled automatically with a simple operation. Features Feature Storing Method &...

  • Page 106

    2.6.1 Memory Dialling Features—SUMMARY Display while Input Description Entering PAUSE (Pause) Store a pause by pressing the PAUSE button. (® 2.5.4.7 Pause Insertion) FLASH/RECALL Store a flash/recall signal (EFA mode) by (Hooking) pressing the FLASH/RECALL button at the beginning of the number. (®...

  • Page 107: One-touch Dialling

    2.6.2 One-touch Dialling 2.6.2 One-touch Dialling Description A PT user can access a person or feature by pressing a single button. This is activated by storing the number (e.g., extension number, telephone number, or feature number) in a One-touch Dialling button. Example: One-touch Voice Mail Feature Access It is possible to assign a One-touch Dialling button for direct access to a Unified Messaging feature (®...

  • Page 108: Last Number Redial

    2.6.3 Last Number Redial 2.6.3 Last Number Redial Description Every extension automatically saves recently dialled external telephone numbers to allow the same number to be dialled again easily. Automatic Redial: If Last Number Redial is performed in hands-free mode and the called party is busy, redialling will be automatically retried a preprogrammed number of times at preprogrammed intervals.

  • Page 109

    2.6.3 Last Number Redial Feature Guide References 5.2.1 IP Proprietary Telephone (IP-PT) 6.1 Capacity of System Resources User Manual References 1.2.3 Redial 1.14.1 Using the Call Log Feature Guide...

  • Page 110: Speed Dialling—personal/system

    2.6.4 Speed Dialling—Personal/System 2.6.4 Speed Dialling—Personal/System Description An extension user can make calls using abbreviated dialling for frequently dialled numbers which are stored in the PBX extension data, or the PBX system data. Personal Speed Dialling is also known as Station Speed Dialling. Conditions [General] •...

  • Page 111

    2.6.4 Speed Dialling—Personal/System 1.14.2 Using the Directories 3.1.2 Settings on the Programming Mode Feature Guide...

  • Page 112: Quick Dialling

    2.6.5 Quick Dialling 2.6.5 Quick Dialling Description An extension user can access an extension or feature by simply dialling a 1–8 digit Quick Dialling number. Conditions • Quick Dialling is convenient in cases such as the following: – Room service calls in a hotel –...

  • Page 113: Hot Line

    2.6.6 Hot Line 2.6.6 Hot Line Description An extension user can set his extension to automatically dial a preprogrammed telephone or extension number whenever he goes off-hook. This feature is also known as Pickup Dialling. If the Hot Line feature is set, a dial tone is generated for a specified Waiting time assigned through system programming when the user goes off-hook.

  • Page 114: Toll Restriction (trs)/call Barring (barring) Features, Toll Restriction (trs)/call Barring (barring)

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) 2.7 Toll Restriction (TRS)/Call Barring (Barring) Features 2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Description TRS/Barring can prohibit an extension user from making certain trunk calls by COS programming. It is applied when the user goes off-hook, a trunk is seized and then a dialled number is sent to the trunk. Each COS is programmed to have a TRS/Barring level for each time mode (day/lunch/break/night).

  • Page 115

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Level 5 Tables for Levels 2 through 5 Tables for Levels 5 through 6 Level 6 Tables for Levels 2 through 6 Table for Level 6 Level 7 Not Programmable Not Programmable ®...

  • Page 116

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Level for Time Mode Level for System Speed COS No. Dialling Lunch Break Night ® 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—TRS— TRS Level—Day, Lunch, Break, Night ® 15.5 PBX Configuration—[7-5] TRS—Miscellaneous— TRS Override by System Speed Dialling Feature Guide...

  • Page 117

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) [Flowchart] An extension user makes a trunk call. Is the call made by System Speed Dialling ? Is TRS/Barring Override by System Speed Dialling enabled? Checks the TRS/Barring Checks the TRS/Barring level for level for System Speed the time mode of the Dialling of the extension's COS.

  • Page 118

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Level 3 Table for Level 3 Table for Level 3 Level 4 Table for Level 4 Table for Level 4 Level 5 Table for Level 5 Table for Level 5 Level 6 Table for Level 6 Table for Level 6...

  • Page 119

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Long distance numbers for Leading number to deny both cities to be allowed, and Level 4 international and long leading number of cellular distance calls phones Conditions CAUTION The software contained in the TRS/Barring feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.

  • Page 120

    2.7.1 Toll Restriction (TRS)/Call Barring (Barring) • Dialling Digit Restriction during Conversation The dialling of digits can be restricted while engaged on a received trunk call. If the number of dialled digits exceeds the preprogrammed limitation, the line will be disconnected. ®...

  • Page 121: Budget Management

    2.7.2 Budget Management 2.7.2 Budget Management Description Limits the telephone usage to a preprogrammed budget on an extension basis. If the amount of the call charge reaches the limit, an extension user cannot make further trunk calls. An extension assigned as the manager may increase the limit or clear the amount of the call charge.

  • Page 122: Extension Dial Lock

    2.7.3 Extension Dial Lock 2.7.3 Extension Dial Lock Description An extension user can change the TRS/Barring level of the telephone (® 2.7.1 Toll Restriction (TRS)/Call Barring (Barring)) so that other users cannot make inappropriate trunk calls. An extension personal identification number (PIN) is used to unlock the telephone (® 2.24.1 Extension Personal Identification Number (PIN)).

  • Page 123: Dial Tone Transfer

    2.7.4 Dial Tone Transfer 2.7.4 Dial Tone Transfer Description An extension assigned as the manager can change the TRS/Barring level (® 2.7.1 Toll Restriction (TRS)/Call Barring (Barring)) for an extension user temporarily. After that, the extension user can make his call. [Example] An extension user can call a manager to release the restriction on outgoing calls (e.g., international calls).

  • Page 124: Walking Cos

    2.7.5 Walking COS 2.7.5 Walking COS Description A user can enter his extension number and extension personal identification number (PIN) (® 2.24.1 Extension Personal Identification Number (PIN)) at another extension, to make the following types of call using his Class of Service, including TRS level, overriding the other extension’s Class of Service.

  • Page 125

    2.7.5 Walking COS User Manual References 1.2.7 Calling without Restrictions 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) Feature Guide...

  • Page 126: Verification Code Entry

    2.7.6 Verification Code Entry 2.7.6 Verification Code Entry Description An extension user can enter a verification code when calling from his own or any other extension, to change the TRS/Barring level (® 2.7.1 Toll Restriction (TRS)/Call Barring (Barring)) or to identify the call for accounting and billing purposes.

  • Page 127

    2.7.6 Verification Code Entry Itemised Location Code Name Billing Code Budget for ARS ® 14.3 PBX Configuration—[6-3] Feature—Verification Code— Verification Code ® 14.3 PBX Configuration—[6-3] Feature—Verification Code— User Name ® 14.3 PBX Configuration—[6-3] Feature—Verification Code— Verification Code PIN ® 14.3 PBX Configuration—[6-3] Feature—Verification Code— COS Number ®...

  • Page 128: Automatic Route Selection (ars) Features, Automatic Route Selection (ars)

    2.8.1 Automatic Route Selection (ARS) 2.8 Automatic Route Selection (ARS) Features 2.8.1 Automatic Route Selection (ARS) Description ARS automatically selects the carrier available at the time an outgoing trunk call is made according to preprogrammed settings. The dialled number will be checked and modified to connect the appropriate carrier. [Carrier Selection Procedure Flowchart] The numbers in the flowchart correspond to the [Programming Procedures] on the following pages.

  • Page 129

    2.8.1 Automatic Route Selection (ARS) It is possible to select whether ARS operates when an extension user makes a call using any Idle Line Access method or when an extension user makes a call using any Trunk Access method. (® 2.5.5.3 Trunk Access) ®...

  • Page 130

    2.8.1 Automatic Route Selection (ARS) Corresponding Routing Dialled Number Description Plan Table No. 039-654-321 "039" is found in location 0001 and the Inter-digit time expired before the seventh digit is received. The Routing Plan Table 1 is selected after the Inter-digit time expired.

  • Page 131: Programming Example

    2.8.1 Automatic Route Selection (ARS) Carrier Access Code : Assign the code to access the carrier. ® 16.5 PBX Configuration—[8-5] ARS—Carrier—Carrier— Carrier Access Code Trunk Group : Assign the trunk groups which connect to each carrier. ® 16.5 PBX Configuration—[8-5] ARS—Carrier—TRG 01–TRG 96 Modify Command : Assign the commands to modify the dialled number to access the carrier.

  • Page 132: Itemised Billing Code

    2.8.1 Automatic Route Selection (ARS) ® 16.7 PBX Configuration—[8-7] ARS—Authorisation Code for TRG Itemised Billing Code An Itemised Billing code can be assigned for each extension and for each verification code. If a call is not made from an extension (e.g., DISA or TIE) and no verification code is used, the Itemised Billing code assigned in the location 1 of the verification code will be used.

  • Page 133

    2.8.1 Automatic Route Selection (ARS) 14.3 PBX Configuration—[6-3] Feature—Verification Code— Itemised Billing Code for ARS Section 16 PBX Configuration—[8] ARS 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR Options— Option—ARS Dial Feature Guide References 6.1 Capacity of System Resources Feature Guide...

  • Page 134: Primary Directory Number (pdn)/secondary Directory Number (sdn Features

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension 2.9 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Features 2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Description Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are ideal for use between bosses and secretaries.

  • Page 135

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Light Pattern PDN Button Status SDN Button Status Green on The extension is on a call using the PDN The extension is on a call using the SDN button. button. Slow green A call is on hold using the PDN button.

  • Page 136

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension A Call From 111-1111 Arrives at Ext. 101 Extn. 101 (Boss) Extn. 102 (Boss) Extn. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off) (Off)

  • Page 137

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension A Call From 333-3333 Arrives at Ext. 102 Extn. 101 (Boss) Extn. 102 (Boss) Extn. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off) (Off)

  • Page 138: Delayed Ringing

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension • If none of an extension’s PDN buttons are idle, DSS buttons of other extensions registered to the PDN extension will turn on red. • Ring Tone Pattern Through system programming, each extension can set ring tone patterns for PDN buttons. Ring tone patterns can be assigned separately for each SDN button.

  • Page 139

    2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension → Parameter Selection (for SDN) → Extension Number (for SDN) → Optional Parameter (Ringing Tone Type Number) (for Loop CO, Single CO, Group CO, ICD Group, SDN) 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 9— Delayed Ringing 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button →...

  • Page 140: Busy Line/busy Party Features, Automatic Callback Busy (camp-on)

    2.10.1 Automatic Callback Busy (Camp-on) 2.10 Busy Line/Busy Party Features 2.10.1 Automatic Callback Busy (Camp-on) Description If the destination or line is busy when a call is made, an extension user can set the Automatic Callback Busy feature. The PBX will monitor the status of the destination or trunk and, when it becomes available, will send a callback ringing to the calling extension to inform the user.

  • Page 141: Executive Busy Override

    2.10.2 Executive Busy Override 2.10.2 Executive Busy Override Description Allows an extension user to interrupt an existing call to establish a three-party conference call. Executive Busy Override Deny: It is possible for extension users to prevent their calls from being intercepted by another extension user. Conditions •...

  • Page 142: Call Monitor

    2.10.3 Call Monitor 2.10.3 Call Monitor Description Allows an extension user to listen to a busy extension user’s existing conversation. The user can hear the conversation, but the user’s voice is not heard. If desired, interrupting the call to establish a three-party conference call is available.

  • Page 143

    2.10.3 Call Monitor User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer Feature Guide...

  • Page 144: Second Call Notification To Busy Extension, Second Call Notification To Busy Extension—summary

    2.10.4 Second Call Notification to Busy Extension 2.10.4 Second Call Notification to Busy Extension 2.10.4.1 Second Call Notification to Busy Extension—SUMMARY Description When attempting to call a busy extension (ringing or having a conversation), an extension user can send a Call Waiting indication to the busy extension (Call Waiting).

  • Page 145

    2.10.4 Second Call Notification to Busy Extension Feature Guide References 2.1.3.3 Call Waiting User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer 1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) Feature Guide...

  • Page 146: Call Waiting Tone

    2.10.4 Second Call Notification to Busy Extension 2.10.4.2 Call Waiting Tone Description When an extension user attempts to call a busy extension (ringing or having a conversation), the Call Waiting tone can be sent to the called extension to let him know another call is waiting. Conditions •...

  • Page 147: Off-hook Call Announcement (ohca), Off-hook Call Announcement (ohca)

    – KX-T7436 These telephones can be connected only through a legacy gateway. They cannot be connected directly to a KX-NS1000 PBX. (® 5.3.1 Stacking Connection) • The OHCA feature cannot be used in the following cases: COS or called extension’s telephone type is not available for this feature.

  • Page 148: Whisper Ohca

    2.10.4 Second Call Notification to Busy Extension 2.10.4.4 Whisper OHCA Description An extension user can send a spoken message to a busy extension that will be heard directly by only the called extension user, through the handset, without interrupting the ongoing conversation. The caller cannot hear the ongoing conversation or the called extension user’s reply, unless the called extension user puts the current party on hold and switches to the waiting caller.

  • Page 149: Conversation Features, Hands-free Operation

    2.11.1 Hands-free Operation 2.11 Conversation Features 2.11.1 Hands-free Operation Description A PT user can talk to another party without lifting the handset. Pressing specific buttons (e.g., REDIAL) automatically activates hands-free mode. Conditions • PTs with the MONITOR Button PTs with the MONITOR button can only dial in hands-free mode and cannot be used for hands-free conversations.

  • Page 150: Off-hook Monitor

    2.11.2 Off-hook Monitor 2.11.2 Off-hook Monitor Description A PT user can let others listen to the user’s conversation through the built-in speaker, during a conversation using the handset. Conditions • Capable Telephones – KX-DT300 series – KX-T7600 series – KX-T7500 series (display PTs only) –...

  • Page 151: Mute

    2.11.3 Mute 2.11.3 Mute Description During a conversation, a PT user can disable the speaker microphone or the handset microphone to consult privately with others while listening to the other party on the phone through the built-in speaker or the handset receiver.

  • Page 152: Headset Operation

    2.11.4 Headset Operation 2.11.4 Headset Operation Description This PBX allows the use of headset-compatible PTs. A PT user can talk to another party without lifting the handset. This feature is also known as Handset/Headset Selection. For connection and operation, refer to the Operating Instructions for the headset. Conditions •...

  • Page 153: Data Line Security

    2.11.5 Data Line Security 2.11.5 Data Line Security Description Setting Data Line Security at an extension protects communications between the extension and the other party from being interrupted by signals such as Call Waiting, Hold Recall and Executive Busy Override. An extension that is using a connected data device (e.g., a fax machine) can set this feature to maintain secure data transmission by preventing tones or interruptions from other extensions during communication.

  • Page 154: Flash/recall/terminate

    2.11.6 Flash/Recall/Terminate 2.11.6 Flash/Recall/Terminate Description The FLASH/RECALL button (Flash/Recall mode or Terminate mode) or Terminate button (Terminate mode) is used when a PT user disconnects the current call and originates another call without hanging up first. It performs the same function as going on-hook and then going off-hook. [Explanation of Each Mode] Flash/Recall Mode: Disconnects the line.

  • Page 155: External Feature Access (efa), External Feature Access (efa)

    2.11.7 External Feature Access (EFA) 2.11.7 External Feature Access (EFA) Description Normally, an extension user can only access features within the PBX. However, when performing External Feature Access (EFA) the extension user performs features outside of the PBX, such as using the transfer services of the telephone company or host PBX.

  • Page 156: Trunk Call Limitation

    2.11.8 Trunk Call Limitation 2.11.8 Trunk Call Limitation Description Trunk calls are limited by the following features: Feature Description Extension-to-Trunk Call If a call between an extension user and an outside party is Duration established, the call duration can be restricted by a system timer selected for each trunk group.

  • Page 157

    2.11.8 Trunk Call Limitation → CO-CO Duration Time (*60s) → Extension-CO Duration Time (*60s) 15.5 PBX Configuration—[7-5] TRS—Miscellaneous— Dial Digits Limitation After Answering—Dial Digits Feature Guide References 5.1.1 Class of Service (COS) Feature Guide...

  • Page 158: Calling Party Control (cpc) Signal Detection

    2.11.9 Calling Party Control (CPC) Signal Detection 2.11.9 Calling Party Control (CPC) Signal Detection Description The Calling Party Control (CPC) signal is an on-hook indication (disconnect signal) sent from the analogue trunk when the other party hangs up. To maintain efficient utilisation of trunks, the PBX monitors their state and when CPC signal is detected from a line, disconnects the line and alerts the extension with a reorder tone.

  • Page 159: Transferring Features, Call Transfer

    2.12.1 Call Transfer 2.12 Transferring Features 2.12.1 Call Transfer Description An extension user can transfer a call to another extension or an outside party. The following features are available: Feature Transferring method With Announcement Transfer is completed after announcing the destination party. Transfer is completed without an announcement.

  • Page 160: Incoming Call Distribution Group

    2.12.1 Call Transfer Transfer Recall for Call Transfer without Announcement If the transfer destination does not answer within the preprogrammed Transfer Recall time, the call will be redirected to the Transfer Recall destination assigned to the extension which transferred the call. If the transfer destination has a destination set as Intercept Routing—No Answer, the call will be routed to that destination.

  • Page 161

    2.12.1 Call Transfer Destination Availability External Pager (TAFAS) DISA Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. + Phone no. Other PBX Extension (TIE with no PBX Code) Other PBX Extension (TIE with PBX Code) If the transfer destination does not answer, the call is sent to Voice Mail and a message can be recorded in the mailbox of the transfer destination.

  • Page 162

    2.12.1 Call Transfer PC Programming Manual References 10.2 PBX Configuration—[2-2] System—Operator & BGM— BGM and Music on Hold—Sound on Transfer 10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone— Recall—Transfer Recall 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—CO & SMDR— Transfer to 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant—...

  • Page 163: Holding Features, Call Hold

    2.13.1 Call Hold 2.13 Holding Features 2.13.1 Call Hold Description An extension user can put a call on hold. The following features are available depending on the result. Feature Description Regular Hold Any extension can retrieve a held call. Exclusive Call Hold Only the extension user who held the call can retrieve it.

  • Page 164

    2.13.1 Call Hold Hold Transfer to Hold (to be Retrieved from Transfer to Trunk Extension Another Extension) Flashing the Flashing the hookswitch Flashing the Flashing the hookswitch hookswitch hookswitch Mode 2 Hold Feature No. (Default) Hold Feature No. Trunk Access No. Extension No.

  • Page 165: Call Park

    2.13.2 Call Park 2.13.2 Call Park Description An extension user can place a call into a common parking zone of the PBX. The Call Park feature can be used as a transferring feature; this releases the user from the parked call to perform other operations. The parked call can be retrieved by any extension user.

  • Page 166

    2.13.2 Call Park → Type → Parameter Selection (for Call Park) → Optional Parameter (or Ringing Tone Type Number) (for Call Park) Feature Guide References 2.21.2 Flexible Buttons 6.1 Capacity of System Resources User Manual References 1.4.2 Holding a Call Feature Guide...

  • Page 167: Call Splitting

    2.13.3 Call Splitting 2.13.3 Call Splitting Description During a conversation, an extension user can call another extension while putting the original party on Consultation Hold. The extension user can then alternate between the two parties and/or connect the original party with the third party. Conditions •...

  • Page 168: Music On Hold

    2.13.4 Music on Hold 2.13.4 Music on Hold Description Music can be played to a party that has been put on hold. The following audio sources are available: External music source User-supplied audio file Tone The audio source for Music on Hold is selected from either a BGM number (1 to 8) or the built-in tone. BGM can be either an external music source or a user-supplied audio file.

  • Page 169

    2.13.4 Music on Hold [User-supplied audio files] • User-supplied audio files are uploaded via Web Maintenance Console. Audio files must meet the following specifications: – Format: WAV – Size: 80 MB or less – Length: 8 minutes or less • Initially, a preinstalled audio file is set as the audio source for BGM 1.

  • Page 170: Conference Features, Conference Features—summary

    The maximum number of parties that can be engaged in conference calls simultaneously differs depending on the type of PBX: – KX-NS1000: max. 72 parties – Legacy gateway: max. 32 parties Parties are counted at the PBX where the conference originated.

  • Page 171: Conference

    2.14.2 Conference 2.14.2 Conference Description An extension user can establish a conference call by adding additional parties to an already existing two-party conversation. This PBX supports three-party through eight-party conference calls. Conferences with more than four parties are only possible when a PT or PS user originates the conference. Unattended Conference: The conference originator can leave the conference and allow other parties to continue.

  • Page 172

    2.14.2 Conference 10.9 PBX Configuration—[2-9] System—System Options—Option 2— CO - CO Call Limitation—After Conference 10.9 PBX Configuration—[2-9] System—System Options—Option 3 → Confirmation Tone—Tone 4-1 : Start Conference → Confirmation Tone—Tone 4-2 : Finish Conference → Echo Cancel—Conference 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button— Type 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button—...

  • Page 173: Privacy Release

    2.14.3 Privacy Release 2.14.3 Privacy Release Description By default, all conversations which take place on trunks, extension lines and doorphone lines are protected by privacy (Automatic Privacy). Privacy Release allows a PT/PS user to suspend Automatic Privacy for an existing trunk call on the S-CO button in order to establish a three-party call.

  • Page 174: Conference Group Call Features, Conference Group Call

    2.15.1 Conference Group Call 2.15 Conference Group Call Features 2.15.1 Conference Group Call Description Conference group calling allows you to call a pre-determined group (conference group) of parties simultaneously. Each party that answers the call joins the conference. An extension user can call a conference group of up to 7 parties to establish a conference call, for a maximum of 8 participants.

  • Page 175

    2.15.1 Conference Group Call A member extension can inform the caller that he wants to speak or join the conversation by sending a notification. The caller will hear a notification tone and the requesting extension’s information will be shown on the display for five seconds.

  • Page 176

    2.15.1 Conference Group Call Conditions • Only extensions that are permitted by COS programming can originate conference group calls. • Conference Group Call Control features are unavailable if an SLT or SIP extension is used to initiate the call. • After one conference group member answers the call, the conference or announcement is established.

  • Page 177: Direct Inward System Access (disa) Features, Disa Intercept Routing—no Dial

    2.16.1 Direct Inward System Access (DISA) 2.16 Direct Inward System Access (DISA) Features 2.16.1 Direct Inward System Access (DISA) Description An outside caller can access specific PBX features as if the caller is an SLT extension user in the PBX, when the incoming call destination is a DISA floating extension number assigned to each DISA message.

  • Page 178: Disa Intercept Routing—busy, Disa Intercept Routing—dnd

    2.16.1 Direct Inward System Access (DISA) ® 2.1.4 Easy Setup Wizard—PBX Setting—Select the default value of Numbering Plan ® 13.3.2 PBX Configuration—[5-3-2] Optional Device—Voice Message—DISA Message— 1 Digit AA Destination (Extension Number)—Dial 0–9 ® 13.3.2 PBX Configuration—[5-3-2] Optional Device—Voice Message—DISA Message— Busy / DND Message No.

  • Page 179: Disa Intercept Routing—no Answer

    2.16.1 Direct Inward System Access (DISA) DISA Intercept Routing—No Answer If a destination is not available to answer a DISA call within a preprogrammed time period (DISA Intercept time) after the call is reached, the call will be redirected to the programmed destination by the Intercept feature. If the intercept destination is not available to answer the call within a preprogrammed time period (DISA Disconnect Time after Intercept) after the DISA Intercept time expires, the call will be disconnected.

  • Page 180

    2.16.1 Direct Inward System Access (DISA) Trunk Access + Location Name CLI Destination Telephone Number J. Smith 912341115678 In this example, calls received on trunk 01 are routed to the DISA OGM with floating extension number 5801. If the number of the received call (after modification according to the Caller ID table) is "12341115678", the call originator is recognised as extension 200, and the Walking COS feature is automatically activated.

  • Page 181

    2.16.1 Direct Inward System Access (DISA) [Flowchart] A DISA call from an outside party is received. Is there a port available? The call is routed to an operator, etc. (DISA Intercept when All (DISA Delayed DISA Ports are busy) Answer time expires) The PBX answers the call.

  • Page 182

    2.16.1 Direct Inward System Access (DISA) Continued from previous page No Security None None None None Trunk Security All Security Is the dialled number an extension number or floating extension number? Is the Walking COS/Verification Code Entry feature number dialled for Security Mode Override? What is the dialled number? Is the correct...

  • Page 183

    2.16.1 Direct Inward System Access (DISA) Continued from previous page Continued from previous page What method is assigned for DISA Intercept Is an Intercept Routing DND? Routing Busy destination assigned? The call is routed to Intercept Routing Busy tone the intercept destination. (Intercept Routing Busy) Does the caller Is a DISA Busy...

  • Page 184

    2.16.1 Direct Inward System Access (DISA) • End of Call Detection If a call through DISA is routed to a trunk, DISA can be used to detect the end of the call. This function can be disabled through system programming. If disabled, DISA is released when the trunk-to-trunk connection is made.

  • Page 185

    2.16.1 Direct Inward System Access (DISA) It is possible to set the DISA Reorder Tone Duration time. This specifies the length of time that a reorder tone will be sent to the caller. When the timer expires, the call will be disconnected. Call Retry is possible during the DISA Reorder Tone Duration time.

  • Page 186

    2.16.1 Direct Inward System Access (DISA) Feature Guide References 2.1.1.6 Intercept Routing 2.1.1.7 Intercept Routing—No Destination 2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 5.1.1 Class of Service (COS) 5.5.8 Floating Extension User Manual References 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) Feature Guide...

  • Page 187: Automatic Fax Transfer

    2.16.2 Automatic Fax Transfer 2.16.2 Automatic Fax Transfer Description The PBX can distinguish between fax calls and other types of calls arriving on DISA lines, and automatically transfer fax calls to preprogrammed destinations. When a call arrives on a DISA line, an OGM is played (®...

  • Page 188

    2.16.2 Automatic Fax Transfer 13.3.2 PBX Configuration—[5-3-2] Optional Device—Voice Message—DISA Message— Fax Extension Feature Guide References 2.16.1 Direct Inward System Access (DISA) 3.1.3 Fax Server Feature Guide...

  • Page 189: Paging Features

    2.17.1 Paging 2.17 Paging Features 2.17.1 Paging Description An extension user can make a voice announcement to many destinations simultaneously. The message is announced over the built-in speakers of PTs and/or external speakers (external pagers) which belong to the paging group. The PBX can connect to one external pager. The paged person can answer the page from a nearby telephone.

  • Page 190

    2.17.1 Paging Conditions • Paging announcements cannot be heard at the following types of extensions: – – SLTs – Ringing or busy PTs – PTs in Paging Deny mode – PTs in Paging DND mode – IP-PTs assigned to extension user group 31 (default) –...

  • Page 191: Trunk Answer From Any Station (tafas), Trunk Answer From Any Station (tafas)

    2.17.2 Trunk Answer From Any Station (TAFAS) 2.17.2 Trunk Answer From Any Station (TAFAS) Description When a call is received at the floating extension number assigned to the external pager, a ring tone is sent through the pager. Any extension user can then answer the call. Conditions •...

  • Page 192: External Device Features, Doorphone Call

    2.18.1 Doorphone Call 2.18 External Device Features 2.18.1 Doorphone Call Description It is possible to connect doorphones directly to the PBX. When a visitor presses the call button on a doorphone, the doorphone calls a preprogrammed destination (extension or outside party). In addition, extension users can dial the preset number of a doorphone to call that doorphone.

  • Page 193

    2.18.1 Doorphone Call 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—TRS— TRS Level—Day, Lunch, Break, Night 10.8.2 PBX Configuration—[2-8-2] System—Ring Tone Patterns—Call from DOORPHONE 10.9 PBX Configuration—[2-9] System—System Options—Option 3— Confirmation Tone—Tone 1 : Called by Voice 13.1 PBX Configuration—[5-1] Optional Device—Doorphone User Manual References 1.11.1 If a Doorphone/Door Opener is Connected Feature Guide...

  • Page 194: Door Open

    2.18.2 Door Open 2.18.2 Door Open Description An extension user can unlock the door for a visitor using his telephone. The door can be unlocked by extension users who are allowed to unlock the door through COS programming. However, while engaged on a doorphone call, any extension user can unlock the door to let the visitor in (®...

  • Page 195: External Sensor

    2.18.3 External Sensor 2.18.3 External Sensor Description External sensing devices, such as security alarms or smoke detectors, can be connected to the PBX. When the PBX receives input from a sensor, a call is made to the preset destination, alerting the extension user. The available destinations of a sensor call are as follows: [Available Destinations] Destination...

  • Page 196

    2.18.3 External Sensor • If the destination of a sensor call has set FWD, the sensor call will be redirected to the FWD destination. However, if the FWD destination is not supported as the destination of a sensor call (e.g., an outside party), the call will be received at the original destination.

  • Page 197: External Relay Control

    2.18.4 External Relay Control 2.18.4 External Relay Control Description By turning external device relays on and off, the PBX can control external devices such as alarms. When an extension user enters the External Relay Control feature number, the specified relay turns on for a preprogrammed length of time.

  • Page 198: Caller Id Features, Caller Id

    2.19.1 Caller ID 2.19 Caller ID Features 2.19.1 Caller ID Description The PBX receives caller information, such as the caller’s name and telephone number, through the trunk. This information can then be shown on the displays of PTs, PSs, or SLTs that support FSK-type Caller ID. The PBX can modify a received number according to preprogrammed tables, so that an extension user can easily use the received number to call the caller back.

  • Page 199

    2.19.1 Caller ID This PBX supports 4 modification tables, each of which can be used for any number of trunk groups. Each table has 10 locations for local/international calls and one for long distance calls. The PBX checks the local/ international call data first.

  • Page 200

    2.19.1 Caller ID <Modification Flowchart> A trunk call with the caller's information is received. Checks the Table Selection. Table 1 Is the area code found in local/international call data Yes: in the modification table? e.g., 00987654321 e.g., 3344556677 Checks the local/ international call data.

  • Page 201

    2.19.1 Caller ID Location (System Speed System Speed Dialling Telephone No. CLI Destination Dialling No.) Name ® 14.1 PBX Configuration—[6-1] Feature—System Speed Dial— CO Line Access Number + Telephone Number ® 14.1 PBX Configuration—[6-1] Feature—System Speed Dial— Name ® 14.1 PBX Configuration—[6-1] Feature—System Speed Dial— CLI Destination Caller’s Name Reference A name can also be shown on the display or SMDR.

  • Page 202

    2.19.1 Caller ID 10.10 PBX Configuration—[2-10] System—Extension CID Settings 11.1.1 PBX Configuration—[3-1-1] Group—Trunk Group—TRG Settings—Main— Caller ID Modification Table 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 8 → Extension Caller ID Sending → Incoming Call Wait Timer for Extension Caller ID 14.1 PBX Configuration—[6-1] Feature—System Speed Dial 11.1.3 PBX Configuration—[3-1-3] Group—Trunk Group—Caller ID Modification Feature Guide References...

  • Page 203: Incoming Call Log

    2.19.2 Incoming Call Log 2.19.2 Incoming Call Log Description When an incoming public trunk call with the caller’s information (e.g., Caller ID) is directed to an extension, the information is automatically recorded in the call log of the called extension. This information is shown on the telephone display and is used for confirming the caller, calling back, or storing the number and name in the Personal Speed Dialling.

  • Page 204

    2.19.2 Incoming Call Log • Storing the Call Log Information in Personal Speed Dialling When storing the number and name into Personal Speed Dialling from the call log information, the Idle Line Access number is automatically attached to the telephone number. •...

  • Page 205: Message Features, Message Waiting

    2.20.1 Message Waiting 2.20 Message Features 2.20.1 Message Waiting Description An extension user can notify another extension user that he wishes to talk to the user. The notified extension user can return the call or listen to the messages recorded by the Unified Messaging system or a Voice Processing System (VPS).

  • Page 206

    2.20.1 Message Waiting PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— Message Waiting Set / Cancel / Call Back 10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature— Message Waiting 10.9 PBX Configuration—[2-9] System—System Options—Option 3— Dial Tone—Distinctive Dial Tone 10.9 PBX Configuration—[2-9] System—System Options—Option 5—...

  • Page 207: Absent Message

    2.20.2 Absent Message 2.20.2 Absent Message Description An extension user can set or select a message (e.g., the reason for absence) to be displayed on his telephone. When a display PT user calls the extension, the message is shown on the caller’s telephone. The following messages can be programmed as desired: Message Type...

  • Page 208

    2.20.2 Absent Message Feature Guide References 6.1 Capacity of System Resources User Manual References 1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message) 3.1.2 Settings on the Programming Mode Feature Guide...

  • Page 209: Proprietary Telephone (pt) Hardware Features, Fixed Buttons

    2.21.1 Fixed Buttons 2.21 Proprietary Telephone (PT) Hardware Features 2.21.1 Fixed Buttons Description PTs, DSS Consoles, and Add-on Key Modules are provided with the following feature/Line Access buttons: Depending on your device type, some buttons may not be provided. As for buttons on PSs, please refer to the Operating Instructions for each PS. [PT and Add-on Key Module] Button Usage...

  • Page 210

    2.21.1 Fixed Buttons Button Usage Used for a hands-free dialling. Also used to monitor the MONITOR party’s voice in hands-free mode. Used to leave a message waiting indication or call back MESSAGE the party who left the message waiting indication. Used to redial the last dialled number.

  • Page 211

    2.21.1 Fixed Buttons Button Usage Used to access an extension with one touch. Every Flexible DSS (Direct Station Selection) button is programmed to correspond to an extension. DSS buttons can also be reassigned to other features. Used to access a preprogrammed feature with one PF (Programmable Feature) touch.

  • Page 212: Flexible Buttons

    2.21.2 Flexible Buttons 2.21.2 Flexible Buttons Description You can customise the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key Modules, and PSs through either system or personal programming. They can then be used to make or receive intercom or trunk calls or be used as feature buttons, as follows: [Button Usage] Button...

  • Page 213

    2.21.2 Flexible Buttons Button Usage Wrap-up Used to switch the Wrap-up/Not Ready and Ready modes. System Alarm Used to confirm a PBX error. Time Service Used to switch the assigned time modes: day, lunch, break or night. Also used to check the current time mode status. Answer Used to answer an incoming call.

  • Page 214

    2.21.2 Flexible Buttons Button Usage Secondary Directory Number Used to show the current status of another extension, call the (SDN) extension, and pick up or transfer calls to it. (® 2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension) One-touch Feature Setting Buttons: Pressing these buttons while on-hook changes the feature settings. The new mode will be displayed for a preprogrammed time period.

  • Page 215

    2.21.2 Flexible Buttons User Manual References 1.14.4 Self Labelling (KX-NT366/KX-NT560/KX-UT248/KX-UT670 only) 3.1.3 Customising the Buttons Feature Guide...

  • Page 216: Led Indication

    2.21.3 LED Indication 2.21.3 LED Indication Description The LED (Light Emitting Diode) of the Message/Ringer Lamp and following buttons (Line Status Buttons and Corresponding Extension Status Button) show line conditions with a variety of light patterns. Line Status Buttons: S-CO, G-CO, L-CO, INTERCOM, ICD Group, PDN Corresponding Extension Status Button: DSS, SDN Light Pattern of the Message/Ringer Lamp [IP-PT and DPT]...

  • Page 217

    2.21.3 LED Indication Line Status Button Incoming Call Light Intercom Trunk Status Distribution Pattern Line Status Group Line Status S-CO G-CO L-CO INTERCOM ICD Group Slow red Another — flashing extension is holding the line. Rapid red Incoming call to the incoming call distribution —...

  • Page 218

    2.21.3 LED Indication PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options →Option 1— PT Fwd / DND—Fwd LED →Option 1— PT Fwd / DND—DND LED →Option 4— DSS Key—DSS key mode for Incoming Call Feature Guide References 2.2.2.2 Group Call Distribution 2.2.2.7 Log-in/Log-out 2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 2.13.1 Call Hold...

  • Page 219: Display Information

    Trunk number/name ®102:Mike These can be displayed in Original Destination, if the call is forwarded turn by pressing the Panasonic DDI/DID/MSN name TRANSFER button or DISP Soft button during a call. Call charge fee during a trunk call.

  • Page 220

    2.21.4 Display Information 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →Option 5— Display Language →Option 5— Incoming Call Display →Option 5— Automatic LCD Switch when Start Talking 14.2 PBX Configuration—[6-2] Feature—Hotel & Charge—Charge → Charge Options—Digits After Decimal Point → Charge Options—Currency →...

  • Page 221: Administrative Information Features, Record Log Features, Station Message Detail Recording (smdr)

    2.22.1 Record Log Features 2.22 Administrative Information Features 2.22.1 Record Log Features 2.22.1.1 Station Message Detail Recording (SMDR) Description Automatically records detailed information for each extension. SMDR Output Port The following output methods can be selected through system programming: ® 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR— SMDR Format—Port Output Method Description...

  • Page 222

    2.22.1 Record Log Features Pattern A: 80 digits without call charge information Date Time Dial Number Ring Duration ACC Code (8 digits) (25) (10) 01/02/02 10:03AM 1200 <I>12345678901234567890 5'15 00:00'00 01/02/02 10:07AM 1200 <I> 0'05 00:01'05 9876543210 01/02/02 10:15AM 1200 1234567890123456 00:01'05 9876543210...

  • Page 223

    2.22.1 Record Log Features Number in Item Description the Pattern Date Shows the date of the call. Time Shows the end time of a call as Hour/Minute/AM or PM. Shows the extension number, floating extension number, etc., (Extension) which was engaged in the call. Also shows the following codes: Dxxx: Outgoing trunk call from a doorphone (xxx=doorphone number) (®...

  • Page 224

    2.22.1 Record Log Features Number in Item Description the Pattern Dial Number [Trunk Call] Outgoing Trunk Call Shows the dialled telephone number. Valid digits are as follows: 0 through 9, P: Pause F: EFA signal =: A Host PBX Access code (® 2.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)) .

  • Page 225

    2.22.1 Record Log Features Number in Item Description the Pattern CD (Condition Shows other call information with the following codes: Code) CL: Collect call TR: Transfer FW: FWD to trunk D0: Call using DISA or TIE line service NA: Not answered call RC: Received call AN: Answered call VR: Received call with Call Waiting Caller ID (Visual Caller ID)

  • Page 226

    2.22.1 Record Log Features Item Description Caller’s identification Controls whether the caller’s identification number, name, number and name, or nothing is shown. If "none" is selected, <I> will not be shown. ® 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR Options— Option—Caller ID Number & Name DID/DDI number Controls whether the DID/DDI number, name, number and name, or nothing is shown.

  • Page 227

    2.22.1 Record Log Features Item Description Printing Message Specifies the messages that can be selected from an extension (® 2.22.2 Printing Message). ® 14.2 PBX Configuration—[6-2] Feature—Hotel & Charge—Main— SMDR for External Hotel Application 2—Printing Message 1–8 Time format Controls whether time is displayed in 12-hour or 24-hour format. ®...

  • Page 228

    PBX’s capacity, older records will be deleted. Also, when the application restarts or is reconnected, duplicated call records may be output. [Using SMDR with applications] SMDR data can also be monitored by applications such as Panasonic CA Call Accounting. For more information, see your application’s documentation. Installation Manual References 4.10 Connection of Peripherals...

  • Page 229

    2.22.1 Record Log Features PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone— Dial—Analogue CO Call Duration Start 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—CO & SMDR— Outgoing CO Call Printout (SMDR) 14.2 PBX Configuration—[6-2] Feature—Hotel & Charge →Main—...

  • Page 230: Syslog Record Management

    2.22.1 Record Log Features 2.22.1.2 Syslog Record Management Description By connecting this PBX to a Syslog server over a LAN, it is possible to output local alarm information (major alarms/minor alarms) to a external PC. Conditions • To be able to use this feature, through system programming, it is required to enable this feature, register the IP address of the Syslog server, and to select whether major/minor are sent.

  • Page 231: Printing Message

    2.22.2 Printing Message 2.22.2 Printing Message Description An extension user can select a message to be output on SMDR. Up to eight messages can be preprogrammed in the Printing Message table, and are available to all extensions connected to the PBX. A message can contain the "%"...

  • Page 232: Call Charge Services

    2.22.3 Call Charge Services 2.22.3 Call Charge Services Description The PBX receives a call charge signal during or after a conversation with an outside party. The call charge information is shown on the telephone display and SMDR. Call Charge Signal Services The type of call charge service that is used by the PBX is decided by the type of signal received from the telephone company.

  • Page 233

    2.22.3 Call Charge Services call charge reaches the limit, the extension user cannot make further trunk calls. An extension assigned as the manager may increase the limit or clear the previous call charge (® 2.7.2 Budget Management). Call Charge Management An extension assigned as a manager can perform the following: Clear the call charges for each extension and verification code.

  • Page 234

    2.22.3 Call Charge Services → Charge Options—Currency → Charge Options—Currency Display Position → Charge Options—Action at Charge Limit → Charge Options—Meter Start on Answer Detection Feature Guide References 2.7.6 Verification Code Entry 2.21.2 Flexible Buttons 6.1 Capacity of System Resources User Manual References 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) 4.1.2 Manager Programming...

  • Page 235: Hospitality Features, Hospitality Features—summary

    2.23.1 Hospitality Features—SUMMARY 2.23 Hospitality Features 2.23.1 Hospitality Features—SUMMARY Description This PBX has several features that support its use in a hotel-type environment, where extensions correspond to guest rooms. Feature Description & Reference Room Status Control An extension designated as the hotel operator can set the check-in status of rooms remotely.

  • Page 236: Room Status Control

    2.23.2 Room Status Control 2.23.2 Room Status Control Description A PT with a 6-line display designated as a hotel operator extension can be used to view and set the Check-in/ Check-out/Cleaned-up (Ready or Not Ready) status of guest rooms associated with extensions. Any wired extension can be used as a room extension without special programming.

  • Page 237

    2.23.2 Room Status Control [Example Use: Checked-in Mode] DSS button Check-in button Room101 Rooms 101 and 103 are currently in Check-out button Room102 checked-in status. Cleaned-up button Room103 Room104 Room105 When in Room Status Control mode, the hotel operator’s extension is treated as a busy extension, similar to when performing PT programming.

  • Page 238: Call Billing For Guest Room

    2.23.3 Call Billing for Guest Room 2.23.3 Call Billing for Guest Room Description Separately from SMDR, it is possible to output a record of calls along with charges (e.g., telephone charges, minibar, etc.), which can be used in billing a guest. Charge Items This feature provides three types of programmable charge items (Charge Item 1, Charge Item 2, and Charge Item 3) which can be used for billing guests for various services (e.g., telephone charges).

  • Page 239

    2.23.3 Call Billing for Guest Room [Example of Call Billing Sheet] **************************************** Hotel **************************************** Check in : 01.JAN.00 06:31PM Check out : 03.JAN.00 07:03AM Room 202 : Mr. Smith 01/01/00 06:52PM 202 01 Call amount:0012 01:24'30 00084.50 001 02/01/00 06:07PM 202 01 123456789 00:10'12 00010.20 1234567890 02/01/00 07:30PM...

  • Page 240

    2.23.3 Call Billing for Guest Room ® 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main— Extension Conditions • If the total number of call records exceeds 90 % of available memory, call records from the extension with the largest number of records will be automatically printed out, and the records printed out will be combined in memory into one aggregate record to save space.

  • Page 241: Extension Controlling Features, Extension Personal Identification Number (pin)

    2.24.1 Extension Personal Identification Number (PIN) 2.24 Extension Controlling Features 2.24.1 Extension Personal Identification Number (PIN) Description Each extension user can have his own PIN through system programming or personal programming (Extension PIN [Personal Identification Number]) to set features or access his own telephone remotely. The following features cannot be used without the PIN: Live Call Screening (LCS) (®...

  • Page 242

    2.24.1 Extension Personal Identification Number (PIN) User Manual References 3.1.2 Settings on the Programming Mode 4.1.2 Manager Programming Feature Guide...

  • Page 243: Extension Feature Clear

    2.24.2 Extension Feature Clear 2.24.2 Extension Feature Clear Description Extension users can clear all the following features set on their own telephone at once. This feature is also known as Station Programme Clear. Features After Setting Absent Message FWD*/DND* Call Pickup Deny Allow Call Waiting* Disable (In Canada, the default setting is "Enable"...

  • Page 244

    2.24.2 Extension Feature Clear User Manual References 1.9.13 Clearing Features Set at Your Extension (Extension Feature Clear) Feature Guide...

  • Page 245: Walking Extension Features, Walking Extension

    2.24.3 Walking Extension Features 2.24.3 Walking Extension Features 2.24.3.1 Walking Extension Description It is possible to use any extension and have your extension settings available to you. Settings such as extension number, one-touch dialling memory, and COS are all available to you at the new location. This feature is also known as Walking Station.

  • Page 246: Enhanced Walking Extension, Service-out Mode, Virtual Locations

    2.24.3 Walking Extension Features 2.24.3.2 Enhanced Walking Extension Description It is possible to use the Walking Extension feature with extensions in Service-in (functions normally) and Service-out (cannot make trunk calls or receive calls) modes, allowing extensions and locations (i.e., telephones) to be utilised more efficiently. Extensions can be set to Service-out mode when the extension user is not using the extension or to prevent calls from being made or received when no one is using the location.

  • Page 247

    2.24.3 Walking Extension Features Extension settings can be switched allowing multiple extension users to use the same telephone as follows: Virtual Location Extn. 101 Extn. 101 Extn. 101 Service-out Service-in Service-out Service-out Service-in Service-out Service-in Virtual Virtual Location Location Extn. 102 Extn.

  • Page 248: Timed Reminder

    2.24.4 Timed Reminder 2.24.4 Timed Reminder Description An extension can be preset to ring at a certain time, to act as a wake-up call or reminder. This feature can be programmed to activate only once, or daily. If the user answers the alarm call, a prerecorded voice message will be heard.

  • Page 249: Audible Tone Features, Dial Tone

    2.25.1 Dial Tone 2.25 Audible Tone Features 2.25.1 Dial Tone Description The following distinctive dial tones inform extensions about features activated on their extensions. Each dial tone type has two frequencies (e.g., dial tone 1A and dial tone 1B). Type Description Tone 1A/1B A normal dial tone is heard when:...

  • Page 250

    2.25.1 Dial Tone PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options—Option 3 → Dial Tone—Distinctive Dial Tone → Dial Tone—Dial Tone for Extension → Dial Tone—Dial Tone for ARS Feature Guide...

  • Page 251: Confirmation Tone

    2.25.2 Confirmation Tone 2.25.2 Confirmation Tone Description At the end of feature operations, the PBX confirms the success of the operation by sending a confirmation tone to extension users. Type Description Tone 1 Sent when the setting is accepted. Sent when a call is received in voice-calling mode (Alternate Receiving—Ring/Voice).

  • Page 252

    2.25.2 Confirmation Tone PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options—Option 3 → Confirmation Tone—Tone 1 : Called by Voice → Confirmation Tone—Tone 2 : Paged / Automatic Answer → Confirmation Tone—Tone 3-1 : Start Talking after Making Call / Call from DOORPHONE →...

  • Page 253: Computer Telephony Integration (cti) Features, Computer Telephony Integration (cti)

    When an extension user receives an incoming call, detailed caller information can be displayed on the PC automatically. A PC and CTI server application software, such as Panasonic Communication Assistant (CA), are required to use CTI features. The PC running the application monitors the status of the PBX and controls the PBX via the CTI Server.

  • Page 254

    2.26.1 Computer Telephony Integration (CTI) PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— Dial Information (CTI) 10.9 PBX Configuration—[2-9] System—System Options—Option 6 (CTI) Feature Guide...

  • Page 255: Ca (communication Assistant), Microsoft Outlook Integration

    2.26.2 CA (Communication Assistant) 2.26.2 CA (Communication Assistant) Description Panasonic Communication Assistant (CA) is a CTI application usable with any telephone. A CTI server is not required to use CA. CA Client has 4 operating modes: Basic-Express, Pro, Supervisor, and Operator Console.

  • Page 256: Cellular Phone Features, Cellular Phone Features—summary

    2.27.1 Cellular Phone Features—SUMMARY 2.27 Cellular Phone Features 2.27.1 Cellular Phone Features—SUMMARY Description This PBX provides features to support the use of cellular phones and other outside destinations with the PBX. Calls can be forwarded from virtual PSs to outside destinations such as cellular phones, and then answered as if the user was at an extension within the PBX.

  • Page 257

    2.27.1 Cellular Phone Features—SUMMARY 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 9— Mobile Extension Feature Guide References 5.2.4.6 Virtual PS Feature Guide...

  • Page 258: Miscellaneous Features, Background Music (bgm)

    2.28.1 Background Music (BGM) 2.28 Miscellaneous Features 2.28.1 Background Music (BGM) Description A PT user can listen to BGM through the built-in speaker while on-hook and idle. The following audio sources are available for BGM: • External Music Source • Internal Music Source BGM—External: BGM can also be broadcast in the office through the external pagers, this can be turned on and off by an...

  • Page 259

    2.28.1 Background Music (BGM) User Manual References 1.9.8 Turning on the Background Music (BGM) 2.1.4 Turning on the External Background Music (BGM) Feature Guide...

  • Page 260: Outgoing Message (ogm)

    2.28.2 Outgoing Message (OGM) 2.28.2 Outgoing Message (OGM) Description An extension assigned as the manager (manager extension) can record outgoing messages (OGMs) for the following features: Feature Usage & Reference Direct Inward System Access When a call arrives on a DISA line, the caller will hear a message. (DISA) ®...

  • Page 261

    2.28.2 Outgoing Message (OGM) • When the manager tries to record a message, he will hear ringback tone if a message channel is in use. When all message ports become idle, he will hear the progress tone for a preprogrammed time period. After that, the PBX will automatically proceed into the recording mode.

  • Page 262

    2.28.2 Outgoing Message (OGM) Feature Guide...

  • Page 263: Unified Messaging System

    Section 3 Unified Messaging System Feature Guide...

  • Page 264: Unified Messaging System Administration, Unified Messaging System Overview

    3.1.1 Unified Messaging System Overview Description The KX-NS1000 PBX has a built-in messaging system that provides voice mail and fax services to its subscribers. The Unified Messaging system can also provide voice guidance to outside callers, either directing them to their desired destination or to the mailbox of a subscriber, where they can leave a voice message.

  • Page 265

    3.1.1 Unified Messaging System Overview ® 9.7 PBX Configuration—[1-1] Configuration—Slot—UM Port Property— Extension Number • Initially, up to 2 hours of voice messages can be recorded. However, installing KX-NSU001 (Activation Key for Recording Time Expansion) extends this limit to 15 hours. The recording limit can also be increased by installing a higher capacity Storage Memory Card.

  • Page 266

    3.1.1 Unified Messaging System Overview Installation Manual References 4.3.2 Storage Memory Card (installed by default), Storage Memory S Card (KX-NS0135), Storage Memory M Card (KX-NS0136), Storage Memory L Card (KX-NS0137) PC Programming Manual References 9.7 PBX Configuration—[1-1] Configuration—Slot—UM Port Property 11.7 PBX Configuration—[3-7] Group—UM Group User Manual References 1.8 Using the Unified Messaging Features...

  • Page 267: System Administration, Automatic Configuration Of User Profiles And Mailboxes, Custom Service Builder, Default Mailbox Template

    3.1.2 System Administration 3.1.2 System Administration Description System administration (programming, diagnosis, system prompt administration, etc.) can be performed by the System Administrator using Web Maintenance Console. For more information, refer to the PC Programming Manual. 3.1.2.1 Automatic Configuration of User Profiles and Mailboxes Description Automatically associates extension numbers, mailboxes, and user profiles in bulk.

  • Page 268: Password Administration, System Backup/restore

    A backup/restore cannot be performed for Slave units if you are logged in to the Master unit. To backup/ restore data for a Slave unit, log in to the Slave unit. • KX-TVA/KX-TVM Data Restore This feature can be used to import KX-TVA or KX-TVM VPS voice data to the KX-NS1000’s Unified Messaging system voice data. Feature Guide...

  • Page 269: System Reports, System Security

    3.1.2 System Administration Installation Manual References 5.3 Starting Web Maintenance Console—Converting KX-TDE or KX-NCP System Data for Use with the KX-NS1000 PC Programming Manual References 6.9 Tool—UM Data Backup 6.10 Tool—UM Data Restore 3.1.2.6 System Reports Description There are several System Reports available to the System Administrator to monitor operating status. The System Administrator can print or export the System Reports.

  • Page 270

    3.1.2 System Administration Administrator enables the relevant settings and sets a password. The System Administrator can also choose to set a default password for subscribers’ mailboxes. If this setting is enabled, a default password is automatically assigned when mailboxes are created. PC Programming Manual References 26.1 UM Configuration—[7] System Security Feature Guide...

  • Page 271: Fax Server

    3.1.3 Fax Server 3.1.3 Fax Server Description If an optional fax interface card is installed on the mother board, the PBX can receive, distribute, and send faxes. Received faxes can be saved in mailboxes and then forwarded, printed, downloaded, etc. Also, subscribers, the Message Manager, and the System Manager can send faxes.

  • Page 272

    3.1.3 Fax Server Method Explanation During playback of personal If a fax tone is detected while a subscriber’s personal message is message, or during message being played or while a message is being recorded, the fax can be recording received at that mailbox. If the sender leaves a voice message before sending the fax, the voice message is attached to the fax as a voice comment.

  • Page 273: System And Subscriber Features, System Features, Alternate Extension Group, Auto Forwarding, Automated Attendant (aa)

    3.2.1 System Features 3.2 System and Subscriber Features 3.2.1 System Features Description System management can be performed by the system manager and the message manager using an extension telephone, or by the System Administrator using Web Maintenance Console. An example of items which are programmed by the system manager include: •...

  • Page 274: Automatic Two-way Recording For Manager

    3.2.1 System Features Dial extension numbers directly Spell the name of the desired party using the dial keys on their telephones (® 3.2.1.16 Dialling by Name) Listen to all subscriber names and select the desired extension (® 3.2.1.26 List All Names) Automated Attendant (AA) answers incoming calls and redirects them to the desired extension based on numbers dialled by callers.

  • Page 275: Broadcasting Messages

    3.2.1 System Features • Mailboxes specified as the recording destination become dedicated Automatic Two-way Recording mailboxes. It is not possible to record messages to these mailboxes through other means, and subscribers cannot log in to them. • Forwarded calls and calls retrieved from being on hold will also be automatically recorded. However, conference calls will not be recorded.

  • Page 276: Call Services, Call Transfer To Outside

    3.2.1 System Features User Manual References Manager Operation 2.2.1 System Manager Features— Broadcasting Messages 3.2.1.6 Call Services Description Include a series of both incoming and outgoing call services. Incoming Call Services: Automated Attendant service, Voice Mail service, Interview service, Custom Service. Outgoing Call Services: Message Waiting Notification and External Message Delivery.

  • Page 277: Caller Id Call Routing, Caller Id Screening, Caller Name Announcement

    3.2.1 System Features 3.2.1.8 Caller ID Call Routing Description Allows the System Administrator to store a maximum of 200 telephone numbers and assign a specific destination (extension, mailbox, Mailbox Group, or Custom Service) to each telephone number for each time mode (day, night, lunch, and break).

  • Page 278: Class Of Service (cos)

    3.2.1 System Features There are 2 types of Caller Name Announcement. • Caller Name Announcement—Personal Allows subscribers to store a maximum of 30 telephone numbers using a telephone. • Caller Name Announcement—System Allows the System Administrator to store a maximum of 200 telephone numbers using a PC. Conditions •...

  • Page 279: Company Greeting, Company Name, Covering Extension

    3.2.1 System Features 3.2.1.12 Company Greeting Description Is a prerecorded message designed to greet all incoming callers and provide relevant information. A maximum of 32 Company Greetings can be recorded, and a Company Greeting can be assigned for each time mode (day, night, lunch, and break) and holiday for each Service Group.

  • Page 280: Custom Service

    3.2.1 System Features PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting— Covering Extension User Manual References Subscriber Operation 1.8.5 Transferring Calls— Assigning Your Covering Extension 3.2.1.15 Custom Service Description The following Custom Service types are available: • Menu & Transfer Allow callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance (Custom Service Messages).

  • Page 281: Dialling By Name, Emergency Greeting, Extension Group

    3.2.1 System Features User Manual References Manager Operation 2.2.2 Message Manager Features— Recording Messages 3.2.1.16 Dialling by Name Description Allows the caller to be connected to the desired subscriber’s mailbox or extension by searching for the subscriber by name. Using the dialling keys, the caller can enter the first few letters of the subscriber’s first and/or last name.

  • Page 282: Fax Service, Holiday Service

    3.2.1 System Features 3.2.1.19 Fax Service Description Allows faxes to be received and stored in a specified mailbox. Calls reach Fax service when: The Incoming Call Service of a trunk group or port is set to "Fax Service". ® 22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group— Day, Night, Lunch, and Break Mode - Incoming Call Service The Caller ID Call Transfer setting of Caller ID/PIN routing is set to "Fax Service".

  • Page 283: Hospitality Mode, Intercept Routing To A Mailbox

    3.2.1 System Features Conditions • Holidays cannot overlap with each other. • The holidays stored in the Unified Messaging holiday table are managed separately from those in the holiday table used for Time Service (® 5.1.4 Time Service). However, holidays specified in the Time Service holiday table can be copied to the Unified Messaging holiday table.

  • Page 284: Intercom Paging, Interview Service

    3.2.1 System Features 3.2.1.24 Intercom Paging Description Allows callers to page subscribers when the subscribers have set Intercom Paging for Call Transfer or when the subscribers have set Intercom Paging for Incomplete Call Handling. The caller is briefly placed on hold while the system announces the page and until the subscriber answers the page.

  • Page 285: List All Names, Logical Extension (all Calls Transfer To Mailbox)

    3.2.1 System Features A subscriber with a logical extension has set Message Reception Mode to "Interview Mode". ® 1.8.6 Other Features— Interview Mailbox—Message Reception Mode A subscriber transfers the caller to an interview mailbox. PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting— Interview Mailbox User Manual References Subscriber Operation...

  • Page 286: Message Reception Mode, Message Waiting Notification—e-mail Device

    3.2.1 System Features User Manual References Manager Operation 2.2.1 System Manager Features— Setting Up Mailboxes 3.2.1.28 Message Reception Mode Description Determines whether incoming calls are directed to the subscriber’s regular mailbox or interview mailbox. This mode is effective for Incomplete Call Handling Service (when the subscriber’s line is busy, when the subscriber cannot take the call, or when the subscriber has enabled Call Blocking), and when the transfer destination of calls is set to a Logical Extension.

  • Page 287

    3.2.1 System Features • For each device, up to 3 e-mail addresses can be specified. E-mail addresses are separated by commas. • When sending long voice message notifications, note the following, and confirm the settings. – If the voice message is longer than the time specified for "Maximum Message Length", the surplus parts of the message may be discarded when sending the notification.

  • Page 288: Message Waiting Notification—lamp, Message Waiting Notification—telephone Device

    Conditions • In order to display the number of unplayed messages on the display: – A compatible Panasonic Proprietary Telephone with 6-line display must be used. – The subscriber must have his or her own extension. – The Message Manager’s extension number must be assigned as Operator 1 in Day Mode.

  • Page 289: Multilingual Service, No Dtmf Input Operation

    3.2.1 System Features by the System Administrator. The lowest numbered device is called first. If the first device cannot be called, the second (then third) device will be called. PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—Notification Parameters →...

  • Page 290: On Hold Announcement Menu, Operator Service

    3.2.1 System Features PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/Personal Custom Serv— No DTMF Input Operation 3.2.1.34 On Hold Announcement Menu Description Allows callers (other than the first caller) in a queue to listen to prerecorded announcements or music. The On Hold Announcement Menu can be recorded by the System Administrator with a telephone while using Web Maintenance Console or by importing WAV files, and also by the Message Manager using a telephone.

  • Page 291: Pin Call Routing, Play System Prompt After Personal Greeting

    3.2.1 System Features • No Answer Coverage Mode Determines how calls will be handled when an operator does not answer within the time specified for "Operator No Answer Time". The No Answer Coverage options are: Caller Select, Leave Message, Disconnect Message, and Next Operator. PC Programming Manual References 23.1 UM Configuration—[4-1] Service Settings—Caller ID / PIN Call Routing—23.2 UM Configuration—[4-2] Service Settings—Parameters...

  • Page 292: Port Service, Remote Time Service Set, Service Group

    3.2.1 System Features 3.2.1.38 Port Service Description Allows assignment of call services to each port. The incoming call service determines which service is used when answering incoming calls. These services include: Voice Mail, Automated Attendant, Interview, Custom Service, Fax, and Transfer to Mailbox. Custom Service is the most flexible of all the services because it allows access to the other services by pressing one key.

  • Page 293: Simplified Tutorial, System Prompts

    3.2.1 System Features Feature Guide References 5.1.4 Time Service User Manual References Manager Operation 2.1.2 Time Service Mode Control 3.2.1.41 Simplified Tutorial Description If enabled in a subscriber’s COS settings, the tutorial that guides the subscriber through setting up his or her mailbox is simpler and takes less time to complete than the standard tutorial.

  • Page 294: Transfer Recall To A Mailbox, Trunk Service, Transfer To Mailbox

    3.2.1 System Features 3.2.1.43 Transfer Recall to a Mailbox Description If a call is transferred to an extension via the Automated Attendant (AA) service and the call is not answered within a preprogrammed Transfer Recall time, the call is redirected to the mailbox of the transfer destination extension.

  • Page 295: Voice Mail Service

    3.2.1 System Features Feature Guide References 3.2.1.3 Automated Attendant (AA) 3.2.1.15 Custom Service 3.2.1.19 Fax Service 3.2.1.25 Interview Service 3.2.1.44 Transfer to Mailbox 3.2.1.46 Voice Mail Service 3.2.1.46 Voice Mail Service Description Is a message recording service that allows callers to leave messages for subscribers. They can dial mailbox numbers directly or "spell"...

  • Page 296: Subscriber Features, Auto Receipt, Automatic Fax Delivery

    3.2.2 Subscriber Features 3.2.2 Subscriber Features Description PBX users who are assigned a mailbox in the Unified Messaging system are called subscribers. Subscribers can customise their mailboxes in the following ways: • Set a password • Record names • Record Personal Greetings •...

  • Page 297: Automatic Login

    3.2.2 Subscriber Features Conditions • If a fax message has an attached voice comment (i.e., the sender left a voice message before sending the fax), the message remains marked as new, regardless of the setting for changing the message’s status after forwarding.

  • Page 298: Autoplay New Message

    3.2.2 Subscriber Features → Auto Login Caller ID Password Entry Requirement → Auto Login DDI/DID → Auto Login TRG No. → Auto Login DDI/DID, TRG No. Password Entry Requirement → Auto Login Toll Saver Feature Guide References 3.2.2.33 Toll Saver User Manual References Subscriber Operation 1.8.6 Other Features—...

  • Page 299: Call-through Service, Call Transfer Scenario, Call Transfer Status

    3.2.2 Subscriber Features 3.2.2.6 Call-through Service Description Allows subscribers to make outside calls by accessing the subscriber service menu (from an outside telephone) and dialling an outside destination. This creates a trunk-to-trunk call. PC Programming Manual References 21.1 UM Configuration—[2] Class of Service— Call-through Service 24.4 UM Configuration—[5-4] System Parameters—Parameters—Transfer to Outside—...

  • Page 300: Callback Number Entry, Caller Id Callback, Delete Message Confirmation

    3.2.2 Subscriber Features PC Programming Manual References 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting— Call Transfer Status Feature Guide References 3.2.1.24 Intercom Paging 3.2.2.9 Callback Number Entry Description Enables the caller to leave a callback number in several different ways depending upon which option is programmed into the Unified Messaging system.

  • Page 301: Direct Service Access, External Message Delivery Service

    3.2.2 Subscriber Features PC Programming Manual References 7.11 Utility—UM - System Maintenance—System Maintenance Start Time 21.1 UM Configuration—[2] Class of Service—Mailbox— Delete Message Confirmation 3.2.2.12 Direct Service Access Description Allows a subscriber to access a feature directly by dialling a Unified Messaging extension number. The following features can be accessed directly: •...

  • Page 302: Fax Cover Page, Fax Driver

    3.2.2 Subscriber Features User Manual References Subscriber Operation 1.8.4 Sending Messages → External Message Delivery → External Message Delivery Lists → Receiving External Delivery Messages 3.2.2.14 Fax Cover Page Description If enabled through system programming, a cover page will be added to a fax before the fax is sent. A cover page is added when a fax is sent with the following features: •...

  • Page 303: Forwarding To A Mailbox, Group Distribution Lists

    3.2.2 Subscriber Features A link to where users can download the fax printer driver is provided in Web Maintenance Console. → "Unified Message"—"Fax Driver Tool" in 8.2.1 Users—Add User—Single User Conditions • For details about the fax driver, refer to the driver’s documentation. User Manual References Subscriber Operation 1.8.6 Other Features—...

  • Page 304: Incomplete Call Handling Service, Live Call Screening (lcs)

    3.2.2 Subscriber Features Manager Operation 2.2.1 System Manager Features— Broadcasting Messages 3.2.2.18 Incomplete Call Handling Service Description Allows the subscriber to offer callers several service options when the extension is busy or there is no answer. Options available for Incomplete Call Handling for Busy or No Answer are: •...

  • Page 305: Mailbox

    3.2.2 Subscriber Features To prevent unauthorised monitoring, it is recommended the LCS user assign an extension PIN. This PIN will be required when setting LCS (® 2.24.1 Extension Personal Identification Number (PIN)). If the user forgets the PIN, it can be cleared by an extension assigned as the manager. •...

  • Page 306: Mailbox Capacity Warning, Manager Service Switching

    3.2.2 Subscriber Features User Manual References Subscriber Operation 1.8.2 Logging in to and Configuring Your Mailbox Manager Operation 2.2.1 System Manager Features— Setting Up Mailboxes 3.2.2.21 Mailbox Capacity Warning Description Allows the Unified Messaging system to alert subscribers when recording time for their mailboxes is running low.

  • Page 307: Message Transfer, Personal Custom Service

    3.2.2 Subscriber Features 3.2.2.23 Message Transfer Description Allows the subscriber to transfer messages to other mailboxes after listening to them. The subscriber can also add a personal comment at the beginning of the message before transferring it. One or more individual mailboxes can be specified for message transfer.

  • Page 308: Personal Greetings

    3.2.2 Subscriber Features 3.2.2.25 Personal Greetings Description Are the greetings heard when a caller reaches a subscriber’s mailbox. Subscribers can record 6 types of personal greetings. The maximum recording time for each personal greeting is determined by the subscriber’s COS. Personal greetings are used in the following priority: Temporary Personal Greeting Used to inform callers of the subscriber’s absence (e.g., "I’m out of the office today…").

  • Page 309: Private Message, Recover Message, Remote Absent Message

    3.2.2 Subscriber Features 3.2.2.26 Private Message Description Allows a subscriber and the System Manager to mark a message as "Private" when sending it to other subscribers, the Message Manager and/or the System Manager. A private message cannot be transferred. It is also possible to mark messages recorded in the Voice Mail service as "Private".

  • Page 310: Remote Call Forwarding Set, Send To Fax Machine

    3.2.2 Subscriber Features 3.2.2.29 Remote Call Forwarding Set Description Allows subscribers and the Message Manager to program their extensions from a remote location in order to forward calls to another extension or to an outside telephone. There are 6 forwarding settings available: •...

  • Page 311: Subscriber Tutorial, Timed Reminder Setting

    3.2.2 Subscriber Features • All faxes Conditions • If the forward destination is busy, it will be retried a preprogrammed number of times. If the fax still cannot be sent, a non-delivery notification message is sent to the subscriber’s mailbox. •...

  • Page 312: Toll Saver

    3.2.2 Subscriber Features Conditions • The time format (12 or 24 hour) used when setting the Timed Reminder is determined by the setting of "Position of "AM/PM" in Time Stamp". ® 24.4 UM Configuration—[5-4] System Parameters—Parameters—Prompt Setting— System Guidance—Select Language—Position of "AM/PM" in Time Stamp •...

  • Page 313: Two-way Record/two-way Transfer

    3.2.2 Subscriber Features Feature Guide References 3.2.2.3 Automatic Login User Manual References Subscriber Operation 1.8.6 Other Features— Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver 3.2.2.34 Two-way Record/Two-way Transfer Description The following manual recording features are available: •...

  • Page 314: Urgent Message

    3.2.2 Subscriber Features PC Programming Manual References 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—UM— Two-way Recording 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button → Extension Number (for Two-way Record) → Extension Number (for Two-way Transfer) → Extension Number (for Voice Mail Transfer) 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—UM—...

  • Page 315: Web Programming

    3.2.2 Subscriber Features By pressing the VM Transfer button when the extension is idle, the extension’s mailbox is called and messages can be listened to. This feature can be used even if the Message Waiting lamp is not on. Pressing the VM Transfer button while a call is incoming will redirect the call to the called extension’s mailbox.

  • Page 316

    3.2.2 Subscriber Features – Mailbox group name – System caller name • Reports Administrators can view and clear the various types of reports. ® 7.5.3 Utility—Report—UM View Reports Conditions • Subscribers must have a user ID and password to log in to Web Maintenance Console. •...

  • Page 317: E-mail Client Integration Features, Integration With Microsoft Outlook

    3.3.1 Integration with Microsoft Outlook 3.3 E-mail Client Integration Features 3.3.1 Integration with Microsoft Outlook Description Unified Messaging system integration with Microsoft Outlook allows subscribers to access the contents of their mailboxes through Microsoft Outlook in the same way they do e-mail. Voice and fax messages appear in subscribers’...

  • Page 318: Imap Integration

    3.3.2 IMAP Integration 3.3.2 IMAP Integration Description By configuring an IMAP account, subscribers can access the contents of their mailboxes through an e-mail client. All that is necessary is an e-mail client that supports IMAP4. With IMAP integration, users can do the following: •...

  • Page 319: Network Features

    Section 4 Network Features Feature Guide...

  • Page 320: Public Network Features, Sip (session Initiation Protocol) Trunk

    4.1.1 SIP (Session Initiation Protocol) Trunk 4.1 Public Network Features 4.1.1 SIP (Session Initiation Protocol) Trunk Description Through a V-SIPGW card, the PBX can connect to an Internet telephony service provided by an ITSP (Internet Telephony Service Provider). An ITSP provides its telephony service partly through the conventional telephone network (e.g., ISDN and Mobile), which is fee-based.

  • Page 321

    4.1.1 SIP (Session Initiation Protocol) Trunk Installation Manual References 4.4 Virtual Cards 8.3 SIP Trunks PC Programming Manual References 9.9 PBX Configuration—[1-1] Configuration—Slot—V-SIPGW—Shelf Property 9.11 PBX Configuration—[1-1] Configuration—Slot—V-SIPGW—Port Property Feature Guide...

  • Page 322: Integrated Services Digital Network (isdn) Service Features, Integrated Services Digital Network (isdn)—summary

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.1 Integrated Services Digital Network (ISDN)—SUMMARY Description ISDN is a digital switching and transmission network. ISDN transmits voice, data, and image in digital format. ISDN lines, if available, can be connected to public line (trunk), private line (QSIG), or ISDN terminal devices (extension).

  • Page 323

    4.1.2 Integrated Services Digital Network (ISDN) Service Features Service Description & Reference Connected Line Sends the telephone number of the answered party to the network Identification Presentation when answering a call. The caller can see the number on his (COLP) telephone display when the line is connected.

  • Page 324

    4.1.2 Integrated Services Digital Network (ISDN) Service Features Service Description & Reference Completion of Calls to Busy If a call is made to an outside party and the party is busy, an Subscriber (CCBS) extension can receive callback ringing when the called party becomes free.

  • Page 325

    4.1.2 Integrated Services Digital Network (ISDN) Service Features ® 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main— Extension Number • Network Type (BRI only) Each BRI port can be set to the requirements of each country/area. ® 9.27 PBX Configuration—[1-1] Configuration—Slot—Port Property - BRI Port—Network— Network Type •...

  • Page 326: Calling/connected Line Identification Presentation (clip/colp), Calling Line Identification Presentation (clip), Connected Line Identification Presentation (colp)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.2 Calling/Connected Line Identification Presentation (CLIP/ COLP) Description Calling Line Identification Presentation (CLIP): The PBX can send a preprogrammed telephone number to the network when an extension user makes a call. The called party can see the number on his telephone display before answering the call. Connected Line Identification Presentation (COLP): The PBX sends a preprogrammed telephone number to the network when the extension user answers an incoming call.

  • Page 327

    4.1.2 Integrated Services Digital Network (ISDN) Service Features Conditions • The availability of this feature is dependent on the contract with the telephone company. • CLIP/COLP features comply with the following European Telecommunication Standard (ETS) specifications: – ETS 300 092 Calling Line Identification Presentation (CLIP) supplementary service. –...

  • Page 328

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings →CLIP— CLIP ID →CLIP— CLIP on Extension/CO →CLIP— CLIR →CLIP— COLR 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button— Type Feature Guide References 2.21.2 Flexible Buttons User Manual References 1.9.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) 1.9.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line...

  • Page 329: Advice Of Charge (aoc), Advice Of Charge (aoc)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.3 Advice of Charge (AOC) Description The PBX can receive the call charge information on ISDN lines from the telephone company. There are the following types: Type Description Advice of Charge During AOC is received during the call and when the call is completed.

  • Page 330: Call Forwarding (cf)—by Isdn (p-mp)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.4 Call Forwarding (CF)—by ISDN (P-MP) Description An extension user can forward the incoming ISDN call to another outside party using the ISDN service of the telephone company, instead of the PBX feature, when the call is received through an ISDN line. Extension users can set the forward destination to the network on an MSN basis.

  • Page 331

    4.1.2 Integrated Services Digital Network (ISDN) Service Features • The availability of this feature is dependent on the contract with the telephone company. • The feature requires the MSN service. (® 2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service) • COS programming determines the extensions that are able to use this feature. PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—...

  • Page 332: Call Forwarding (cf)—by Isdn (p-p)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.5 Call Forwarding (CF)—by ISDN (P-P) Description An extension user can forward the incoming ISDN call to another outside party using the ISDN service of the telephone company, instead of the PBX feature, when the call is received through an ISDN line. The network directly forwards the call to the destination which the extension user has set in the PBX as the forward destination of trunk calls;...

  • Page 333

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—CO & SMDR— CF (MSN) Feature Guide References 2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY 2.3.2 Call Forwarding (FWD) User Manual References 1.6.1 Forwarding Calls Feature Guide...

  • Page 334: Call Hold (hold)—by Isdn

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.6 Call Hold (HOLD)—by ISDN Description An ISDN call can be put on hold using the ISDN service of the telephone company, instead of the PBX feature. This can be a part of a Call Transfer (CT)—by ISDN (® 4.1.2.7 Call Transfer (CT)—by ISDN) and Three-party Conference (3PTY)—by ISDN (®...

  • Page 335: Call Transfer (ct)—by Isdn

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.7 Call Transfer (CT)—by ISDN Description An ISDN call can be transferred to an outside party using the ISDN service of the telephone company, instead of the PBX feature, without occupying a second ISDN line. Conditions •...

  • Page 336: Three-party Conference (3pty)—by Isdn

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.8 Three-party Conference (3PTY)—by ISDN Description During a conversation using an ISDN line, an extension user can add another party and establish a three-party conference call using the ISDN service of the telephone company, instead of the PBX feature. Conditions •...

  • Page 337: Malicious Call Identification (mcid), Malicious Call Identification (mcid)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.9 Malicious Call Identification (MCID) Description An extension user can ask the telephone company to trace a malicious caller during a call or while hearing reorder tone after the caller hangs up. Information on the malicious call will be received later on. Conditions •...

  • Page 338: Completion Of Calls To Busy Subscriber (ccbs), Completion Of Calls To Busy Subscriber (ccbs)

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.10 Completion of Calls to Busy Subscriber (CCBS) Description If the called party is busy and the call has been made using an ISDN line, an extension user can set to receive callback ringing when the called party becomes free.

  • Page 339: Isdn Service Access By Keypad Protocol

    4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.11 ISDN Service Access by Keypad Protocol Description ISDN provides some supplementary services by key protocol, and they may require a service access code to be dialled. Conditions • This feature complies with the following European Telecommunication Standard (ETS) specification: –...

  • Page 340: One-look Networking, One-look Networking Overview

    4.2.1 One-look Networking Overview Description A One-look network is a network of KX-NS1000 PBXs connected and managed over a private IP network. One PBX serves as the Master unit, which controls one or more PBXs, known as Slave units. Almost all programming and configuration can be done through the Master unit.

  • Page 341: Networking Survivability

    4.2.1 One-look Networking Overview ® 3.1.1 Home Screen—Add Site Wizard • Common extension numbering All extensions are managed from the Master unit and behave as if they were all connected to one PBX. This feature is similar to common extension numbering over a TIE connection (® 4.3.2.2 Common Extension Numbering for Multiple PBXs), but it does not require any system programming.

  • Page 342

    4.2.1 One-look Networking Overview Extension Extension Name Number Dixon In the COS settings, ensure that access to trunk group 3, as assigned in step 1, is not blocked for the selected COS (COS 2, as assigned in step 2), but is blocked for all other COS. ®...

  • Page 343

    4.2.1 One-look Networking Overview Feature Time Source Periodic maintenance Local PBX LPR Time Local PBX PT idle time display Local PBX PT Time format (12H/24H) Master Unit PS idle time display Local PBX PS note alarm Local PBX Activation key expiration Master Unit Error log Local PBX...

  • Page 344

    4.2.1 One-look Networking Overview PC Programming Manual References 10.1.1 PBX Configuration—[2-1-1] System—Date & Time—Date & Time Setting 10.1.2 PBX Configuration—[2-1-2] System—Date & Time—SNTP / Daylight Saving Feature Guide References 5.5.2 PC Programming Feature Guide...

  • Page 345: Network Type Comparison

    When to choose a One-look network If the network will consist only of KX-NS1000 PBXs and a private IP network is feasible, then a One-look network is probably the better option. A considerable amount of setup is done automatically by the PBXs, so setup and maintenance is much simpler.

  • Page 346

    4.2.2 Network Type Comparison Installation Manual References 8.4.1 One-look Network 8.4.3 H.323 QSIG Network 8.4.4 Working with Multiple PBX Networks Feature Guide References 4.3.1 TIE Line Service 4.3.2 Voice over Internet Protocol (VoIP) Network Feature Guide...

  • Page 347: One-look Networking Survivability

    4.2.3 One-look Networking Survivability Description A One-look network can be configured so that even if the KX-NS1000 at a site fails or is otherwise disconnected from the network, operation of the One-look network as a whole continues. The following network survivability...

  • Page 348: Backup Master Mode And Isolated Mode

    4.2.3 One-look Networking Survivability 4.2.3.1 Backup Master Mode and Isolated Mode Description In a One-look network, if the Master unit fails or otherwise goes offline, a Slave unit that is designated as the Backup Master unit assumes operation as the Master unit. If the Backup Master unit also goes offline or none is specified, Slave units can switch to Isolated mode.

  • Page 349: Isolated Mode

    4.2.3 One-look Networking Survivability Isolated Mode If no PBX is designated as the Backup Master unit, or if the Backup Master unit also goes offline, Slave units will operate in Isolated mode if they are set to do so. In Isolated mode, each PBX will provide service to the extensions registered to it and for the trunk lines connected to it.

  • Page 350

    4.2.3 One-look Networking Survivability • During Backup Master operation and Isolated operation, system data can be changed. However, the changed data is not copied back to the Master unit (or Backup Master unit) when normal operation resumes. • Unified Messaging data is not copied to the Backup Master unit or other Slave units. For details about Unified Messaging survivability features, see "4.2.3.3 UM Group Failover".

  • Page 351

    4.2.3 One-look Networking Survivability Installation Manual References 2.1.1 System Configurations—One-look Networking Survivability 8.4.2 One-look Networking Survivability →Backup Master Mode →Isolated Mode PC Programming Manual References 3.1 Home Screen 9.5.1 PBX Configuration—[1-1] Configuration—Slot—Site Property—Main—Main— Isolated Mode 9.11 PBX Configuration—[1-1] Configuration—Slot—V-SIPGW—Port Property—Main— Backup Feature Guide...

  • Page 352: Automatic Rerouting To Secondary Pbx

    4.2.3 One-look Networking Survivability 4.2.3.2 Automatic Rerouting to Secondary PBX Description If an IP extension loses its connection to its primary PBX, it can automatically reconnect to a specified secondary PBX. The connection can be lost due to factors such as network outages or the PBX going offline. When the primary PBX is available again, the extensions automatically reconnect to it.

  • Page 353

    4.2.3 One-look Networking Survivability • While connected to a secondary PBX, any call charge information for an IP-PT is collected at the secondary PBX. This information is not merged with the primary PBX’s data when the primary PBX becomes available. •...

  • Page 354

    4.2.3 One-look Networking Survivability [Example] With only 4 activation keys, PBX 3 can accept a Port 1 Port 1 maximum of 2 new Port 2 connections. Port 2 Port 3 Port 3 Port 4 Port 4 PBX 1 Port 5 Port 6 Port 1 PBX 3...

  • Page 355: Um Group Failover

    4.2.3 One-look Networking Survivability 4.2.3.3 UM Group Failover Description Each UM group can be assigned a failover destination. If a call is routed to a UM group that is unavailable, the call will be redirected to the specified UM group. Incoming Call Offline UM Group 1...

  • Page 356: Private Network Features, Tie Line Service

    4.3.1 TIE Line Service 4.3 Private Network Features 4.3.1 TIE Line Service Description A TIE line is a privately leased communication line between two or more PBXs, which provides cost effective communications between company members at different locations. Interface The following interfaces can be used to establish a private network: Interface Network Type VoIP (H.323)

  • Page 357: Making A Tie Line Call

    4.3.1 TIE Line Service 4.3.1.1 Making a TIE Line Call Description One of the following two methods can be used to make a TIE line call. <Extension Number Method (Access without PBX Code)> Dial the [Extension Number] only. [Example] PBX-1 PBX-2 PBX-3 TIE Line...

  • Page 358

    4.3.1 TIE Line Service <PBX Code Method (Access with PBX Code)> Dial the [TIE Line Access Number] + [PBX Code] + [Extension Number]. ® 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features— TIE Line Access ® 17.1 PBX Configuration—[9-1] Private Network—TIE Table— Own PBX Code [Example] PBX-1 PBX-2...

  • Page 359: Tie Line And Trunk Connection

    4.3.1 TIE Line Service 4.3.1.2 TIE Line and Trunk Connection Description To connect the TIE line with the trunk, the following patterns are available: Trunk-to-TIE Access TIE-to-Trunk Access Trunk-to-TIE-to-Trunk Access Trunk-to-TIE Access It is possible to assign an extension of another PBX as the destination of incoming trunk calls to the own PBX. It is also possible to forward calls using a virtual PS.

  • Page 360

    4.3.1 TIE Line Service FWD/Call Transfer/Intercept Routing to the TIE Line [Example] Telephone Company Trunk TIE Line Network PBX Code: 951 PBX Code: 952 PBX-1 PBX-2 Trunk TIE Line Interface Interface Forwarded/Transferred /Intercepted to 7-952-2011 Outside Caller Extn. 1011 Extn. 2011 Dials "123-4567".

  • Page 361

    4.3.1 TIE Line Service TIE-to-Trunk Access The PBX sends TIE line calls to the trunks of another PBX through the TIE lines. Trunk Call through Other PBXs [Example] <Extension Number Method (Access without PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2...

  • Page 362

    4.3.1 TIE Line Service <PBX Code Method (Access with PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "7-952-9-211-4567"...

  • Page 363

    4.3.1 TIE Line Service Trunk Call through Other PBXs—by the ARS feature [Example] <Extension Number Method (Access without PBX Code) using ARS> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-2 PBX-1 9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn.

  • Page 364

    4.3.1 TIE Line Service <PBX Code Method (Access with PBX Code) using ARS> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn.

  • Page 365

    4.3.1 TIE Line Service [Programming Example of PBX-2] Trunk Group No. COS No. Outgoing Call TRG of Incoming Call … TRG 1 TRG 2 TRG 3 COS 1 COS 2 COS 3 : Block [Example] <Extension Number Method (Access Without PBX Code)> Telephone Company Trunk Trunk...

  • Page 366

    4.3.1 TIE Line Service Case 1: Extension 1011 of PBX-1 dials the Trunk Group Access number of PBX-1 "8", TIE line trunk group number (TRG 2), Idle Line Access number of PBX-2 "9", and the telephone number "211-4567". The call is not connected to the outside party through PBX-2 because the COS of TRG 1 (COS 3) is blocked from accessing TRG 3 of PBX-2.

  • Page 367

    4.3.1 TIE Line Service If the specified verification code applies COS 2 of PBX-2, the call is connected to the outside party through PBX-2, because COS 2 is not blocked from accessing TRG 3 of PBX-2. Override using an Itemised Billing Code for ARS By assigning an Itemised Billing Code for ARS to PBX-1, an extension’s verification code can be sent to PBX-2 automatically, without the extension having to dial the verification code.

  • Page 368

    4.3.1 TIE Line Service [Example] <Extension Number Method (Access without PBX Code)> [Programming Example of PBX-1] Extn. No. Itemised Billing Code 1012 11112222 1013 33334444 Telephone Company Carrier Name TIE Line Trunk Group Carrier Access Code Trunk Trunk 211-4567 Removed No. of Digits Modify Command CI9H TRG 3...

  • Page 369

    4.3.1 TIE Line Service <PBX Code Method (Access with PBX Code)> [Programming Example of PBX-1] Extn. No. Itemised Billing Code 1012 11112222 1013 33334444 Telephone Company Carrier Name TIE Line Trunk Group Carrier Access Code Trunk Trunk 211-4567 Removed No. of Digits Modify Command CI9H TRG 3...

  • Page 370

    4.3.1 TIE Line Service FWD/Call Transfer/Intercept Routing to the Trunk [Example] Telephone Company Forwarded/Transferred/ Intercepted to 211-4567 Trunk Trunk TIE Line Network PBX-2 PBX-1 PBX Code 952 PBX Code 951 952-1011 TIE Line Interface Interface Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "7-952-1011".

  • Page 371

    4.3.1 TIE Line Service Trunk-to-TIE-to-Trunk Access An outside caller can be connected to an outside party through the TIE line by using the DISA feature. [Example] Telephone Company Telephone Company (area code: 09) (area code: 01) Trunk Trunk Trunk 23-4567 Trunk TIE Line Network PBX-1...

  • Page 372: Tie Line Programming

    4.3.1 TIE Line Service 4.3.1.3 TIE Line Programming Description To Make a TIE Line Call The TIE Line Routing and Modification Table is referenced by the PBX to identify the trunk route when an extension user makes a TIE line call. It is necessary to make unified tables with all PBXs in the TIE line network.

  • Page 373

    4.3.1 TIE Line Service [TIE Line Routing and Modification Table of PBX-1] Priority 1 Priority 2 Dial Modification Dial Modification Location Leading Removed Removed Added Added No. of No. of Digits Digits Explanation: Location 01: The hunt sequence by dialling [2XXX]: The 1st route—trunk group (TRG) 1 Sending no.

  • Page 374

    4.3.1 TIE Line Service [TIE Line Routing and Modification Table of PBX-1] Priority 1 Priority 2 Dial Modification Dial Modification Location Leading Removed Removed Added Added No. of No. of Digits Digits 953# 954# Explanation: Location 01: The hunt sequence by dialling [7+PBX Code 952+XXXX]: The 1st route —...

  • Page 375

    4.3.1 TIE Line Service To Receive a TIE Line Call Extension Number Method (Access without PBX Code) [Example] A TIE line call is sent to PBX-2 from PBX-1. If the TIE Line Network number sent from PBX-1 PBX-4 PBX-3 is an extension number of PBX-2 (e.g., 2011), the call will be received at extension "2011".

  • Page 376

    4.3.1 TIE Line Service PBX Code Method (Access with PBX Code) [Example] A TIE line call is sent to PBX-2 from PBX-1. If TIE Line Network the number sent from PBX-4 PBX-3 PBX-1 has the PBX PBX Code 953 PBX Code 954 code of PBX-2 "952", the call will be received at the corresponding...

  • Page 377

    4.3.1 TIE Line Service TIE Line Routing Flowchart [Making a TIE Line Call from an Extension] A TIE line call is made as follows: PBX Code Method: 7-abc-xxxx Extension No. Method: dexx Is the dialled number identified as a TIE line access no. Not treated as or an other PBX extension no.

  • Page 378

    4.3.1 TIE Line Service [Receiving a Call through a TIE Line] <Extension Number Method <PBX Code Method (Access without PBX Code)> (Access with PBX Code)> A call is received through a A call is received through a TIE line as follows: TIE line as follows: # 1021 ## 0511033...

  • Page 379

    PBX assigned as a master port, and the port on the other PBX assigned as a slave port. PBXs that support this feature are KX-NS1000 PBXs, and KX-NCP series, KX-TDE series, and KX-TDA series PBXs.

  • Page 380

    4.3.1 TIE Line Service 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table— DDI / DID Destination—Day, Lunch, Break, Night 18.5 PBX Configuration—[10-5] CO & Incoming Call—Miscellaneous— Intercept—Routing to Operator - No Destination (Destination is not programmed.) Feature Guide...

  • Page 381: Common Extension Numbering For 2 Pbxs

    4.3.1 TIE Line Service 4.3.1.4 Common Extension Numbering for 2 PBXs Description Two PBXs can have extensions with the same leading number. TIE Line calling is available using extension numbering. PBX-1 PBX-2 TIE Line Interface Interface Extn.1011 Extn.1012 Extn.1013 Dials "1013". Explanation: If a dialled number is not found at the local PBX, the call can be sent to the remote PBX.

  • Page 382: Voice Over Internet Protocol (voip) Network

    4.3.2 Voice over Internet Protocol (VoIP) Network 4.3.2 Voice over Internet Protocol (VoIP) Network Description When a PBX is connected to another PBX via a private IP network, voice signals are converted into IP packets and sent over the network. This is known as Voice over IP (VoIP). This PBX uses the H.323 standard for VoIP communication.

  • Page 383

    4.3.2 Voice over Internet Protocol (VoIP) Network Required Programming • For making a call: ARS programming (® 2.8.1 Automatic Route Selection (ARS)) or TIE line service programming For receiving a call: TIE line service programming [TIE Line Routing and Modification Table] Priority 1 Priority 2 Dial Modification...

  • Page 384

    4.3.2 Voice over Internet Protocol (VoIP) Network [Example] Telephone Company Telephone Company (area code: 098) (area code: 012) 012-345-1011 PBX-1 PBX-2 Private IP V-IPGW V-IPGW Extn .1011 Extn .1000 Network (012-345-1011) Dials PBX code: 30 PBX code: 20 "7-20-1011". The leading numbers of extensions accessed through the VoIP network are added as entries to the Quick Dialling table, in addition to being registered as Other PBX Extension Numbers, as shown below: [Programming Example] Number to dial to call an extension at another PBX using VoIP network:...

  • Page 385

    4.3.2 Voice over Internet Protocol (VoIP) Network The IP network transmission cannot be completed successfully and the call is rerouted via a public trunk to the outside party "012-345-1011". [Quick Dialling Table] The leading number (in this case, "9") of the dialled number is found in the Quick Dialling Table, and the call is automatically rerouted to the specified trunk group.

  • Page 386: Gateway Groups

    4.3.2 Voice over Internet Protocol (VoIP) Network 4.3.2.1 Gateway Groups Description It is possible to automatically reroute outgoing VoIP calls according to preassigned gateway groups. A gateway device can be assigned a gateway group number based on its IP Address. When a call is made using a leading number allocated to a gateway group, it is routed to the lowest-numbered available device within that group.

  • Page 387: Common Extension Numbering For Multiple Pbxs

    The Routing to Operator setting in system programming must be disabled to use this feature. • To use this feature, all PBXs in the IP network must be KX-NS1000 PBXs, or KX-NCP/KX-TDE series PBXs with MPR Software Version 3.0000 or later.

  • Page 388: Call Distribution Port Group

    4.3.2 Voice over Internet Protocol (VoIP) Network 4.3.2.3 Call Distribution Port Group Description It is possible to set which virtual port receives each call depending on the telephone number of the called party. By assigning each port to a Call Distribution Port Group (CDPG), it is possible to select which group receives each call.

  • Page 389

    4.3.2 Voice over Internet Protocol (VoIP) Network Explanation: As shown in the CDPG table above, CDPG 1 consists of Port 1 of the first card and Port 1 of the second card. When "1023-456-7890" (leading number: 10) is dialled: The call is rerouted to The leading number (10) is The call is routed to The call is...

  • Page 390: Isdn Virtual Private Network (isdn-vpn), Isdn Virtual Private Network (isdn-vpn)

    4.3.3 ISDN Virtual Private Network (ISDN-VPN) 4.3.3 ISDN Virtual Private Network (ISDN-VPN) Description ISDN Virtual Private Network (ISDN-VPN) is a service provided by the telephone company. It uses an existing line as if it were a private line. There is no need to set up a private line or to lease a line from the telephone company.

  • Page 391

    4.3.3 ISDN Virtual Private Network (ISDN-VPN) [Quick Dialling Programming Example] Location No. Quick Dialling No. Desired No. Quick Dialling 01 2345 (extension no. of other PBX) 9-123-4321 (Public no. of extension 2345) Explanation: When an extension user dials "2345", he is connected to extension "2345" of other PBX whose public number is "123-4321".

  • Page 392: Qsig Standard Features, Qsig Standard Features—summary

    4.3.4 QSIG Standard Features 4.3.4 QSIG Standard Features 4.3.4.1 QSIG Standard Features—SUMMARY Description QSIG is a protocol which is based on ISDN (Q.931) and offers enhanced PBX features in a private network. The QSIG network supports private communications by the TIE line service method. The following features are available for an ISDN-QSIG or VoIP private network.

  • Page 393

    4.3.4 QSIG Standard Features Service Description & Reference Calling Name Identification Prevents the caller’s name being presented to the called party by Restriction (CNIR) the caller. ® 4.3.4.2 Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected Name Identification Presentation (CNIP/CONP)—by QSIG Connected Name Prevents CONP being sent by the answered party.

  • Page 394

    4.3.4 QSIG Standard Features 4.3.4.2 Calling/Connected Line Identification Presentation (CLIP/ COLP) and Calling/Connected Name Identification Presentation (CNIP/ CONP)—by QSIG Description Calling Line/Name Identification Presentation (CLIP/CNIP): The PBX can send a preprogrammed extension number and/or name to the QSIG network when an extension user makes a call.

  • Page 395

    4.3.4 QSIG Standard Features Calling/Connected Name Identification Restriction (CNIR/CONR): It is possible for each extension to restrict the sending of its extension name to the QSIG network. When CLIR is activated, CNIR becomes active automatically. When COLR is activated, CONR becomes active automatically.

  • Page 396: Call Forwarding (cf)—by Qsig

    4.3.4 QSIG Standard Features 4.3.4.3 Call Forwarding (CF)—by QSIG Description The PBX forwards the call to a destination extension in another PBX in QSIG network. The destination can be set on your own PBX on an extension basis as the forward destination of trunk calls (® 2.3.2 Call Forwarding (FWD)).

  • Page 397

    4.3.4 QSIG Standard Features PC Programming Manual References 9.27 PBX Configuration—[1-1] Configuration—Slot—Port Property - BRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, 3PTY 9.28 PBX Configuration—[1-1] Configuration—Slot—Port Property - PRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, E911, 3PTY User Manual References 1.6.1 Forwarding Calls...

  • Page 398: Call Transfer (ct)—by Qsig

    4.3.4 QSIG Standard Features 4.3.4.4 Call Transfer (CT)—by QSIG Description The PBX transfers the call to a destination extension in another PBX in QSIG network. If the same trunk group is used for the incoming call and the transferred call, the following situation will be possible.

  • Page 399

    4.3.4 QSIG Standard Features 9.28 PBX Configuration—[1-1] Configuration—Slot—Port Property - PRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, E911, 3PTY User Manual References 1.4.1 Transferring a Call (Call Transfer) Feature Guide...

  • Page 400: Completion Of Calls To Busy Subscriber (ccbs)—by Qsig

    4.3.4 QSIG Standard Features 4.3.4.5 Completion of Calls to Busy Subscriber (CCBS)—by QSIG Description If the call has been made to an extension in another PBX in QSIG network and the called party is busy, an extension user can set to receive callback ringing when the called party becomes free. When the user answers the callback ringing, that party’s number is automatically dialled.

  • Page 401: Qsig Enhanced Features

    4.3.5 QSIG Enhanced Features 4.3.5 QSIG Enhanced Features Description When PBXs are networked using ISDN or V-IPGW cards, the following enhanced features are available. When Calling an Extension in Another PBX and the Called Extension is Ringing Feature Description and Reference ®...

  • Page 402

    Conditions • KX-NSN002 (Activation Key for QSIG Network) is required for each Master unit to use these features. Furthermore, all PBXs in the network must be KX-NS1000 PBXs, or KX-NCP/KX-TDE series with MPR Software Version 4.1000 or later. • A separate activation key is required for non-KX-NS1000 PBXs. For details, refer to the corresponding Feature Guide.

  • Page 403

    4.3.5 QSIG Enhanced Features • Calls made by accessing a trunk via an S-CO button or Trunk Group Access feature number, etc. cannot use enhanced QSIG features because they do not refer to the TIE Table. This includes calls made from the call history of Communication Assistant (CA) because such calls specify a trunk group directly.

  • Page 404: Network Direct Station Selection (ndss), Network Direct Station Selection (ndss)

    4.3.5 QSIG Enhanced Features 4.3.5.1 Network Direct Station Selection (NDSS) Description When PBXs are networked using ISDN or V-IPGW cards, it is possible to assign flexible buttons as Network Direct Station Selection (NDSS) buttons. These buttons are used to monitor the status of extensions connected to up to seven other PBXs in the network, and to make or transfer calls to those extensions with one touch, like normal DSS buttons.

  • Page 405

    4.3.5 QSIG Enhanced Features ISDN-QSIG (PBX Direct Connection) Each QSIG port of a BRI or PRI card that will be used to transmit extension status information must be set to do so through system programming. Even if a port is set to not transmit information, it will still receive information from other PBXs.

  • Page 406

    4.3.5 QSIG Enhanced Features [Example VoIP Network] PBX-1 PBX-2 Network ID 1 4001 NDSS 4001 NDSS Idle Idle IP Network Busy Busy PBX-3 PBX-4 Network ID 2 4001 Idle Busy Mixed Network When using the NDSS feature over a mixed network containing both VoIP portions and ISDN line portions, it is possible to set whether status information will be transferred between VoIP and ISDN cards within each PBX.

  • Page 407

    Extension Numbering for Multiple PBXs. • All PBXs in the network must be KX-NS1000 PBXs, or KX-NCP series, KX-TDE series, or KX-TDA series PBXs. For information on the hardware requirements for non-KX-NS1000 PBXs that will monitor extensions or have extensions monitored, refer to the corresponding Feature Guide.

  • Page 408

    4.3.5 QSIG Enhanced Features ® 17.2 PBX Configuration—[9-2] Private Network—Network Data Transmission— Network Data Transmission for Centralised Operator Feature—Data Transmission Counter • If it is not possible to remotely turn off transmission of extension status information using the NDSS Monitor Release feature because of network conditions, it is possible to perform the same operation directly through system programming at the monitored PBX.

  • Page 409: Centralised Voice Mail

    4.3.5 QSIG Enhanced Features 4.3.5.2 Centralised Voice Mail Description Up to 7 PBXs connected with this PBX in a TIE line network over VoIP or ISDN can share the services of the Unified Messaging system of this PBX. The Unified Messaging system can provide voice mail for extensions attached to any of the PBXs in the network.

  • Page 410

    4.3.5 QSIG Enhanced Features [Trunk Call to an Extension Not Answered, Forwarded to Mailbox (Extension Number Method)] Telephone Company Outside Caller TIE Line Network PBX-1 PBX-2 PBX-3 Private network PBX-4 PBX-5 Mailbox 101 PBX-6 Mailbox 201 PBX-7 Mailbox 201: Mailbox 202 "Hello.

  • Page 411: Multiple Voice Mail Services

    PBX from which you will share the VPS. • KX-NSN002 (Activation Key for QSIG Network) is required for all KX-NS1000 PBXs that will use this feature, whether they are hosting the voice mail service or just using it. If the PBX is part of a One-look network (®...

  • Page 412: Voice Mail (vm) Transfer Button

    4.3.5 QSIG Enhanced Features • All PBXs in the network must be KX-NS1000 PBXs, or KX-NCP series, KX-TDE series, or KX-TDA series PBXs. For information on the hardware requirements for non-KX-NS1000 PBXs that share the same voice mail service, refer to the corresponding Feature Guide.

  • Page 413

    4.3.5 QSIG Enhanced Features [Explanation] In this example, only PBX-1 has an extension beginning with "8" assigned (for the Unified Messaging system). In the Flexible Numbering Plan for PBX-2 and PBX-3, "1", "2", and "3" must be set as "Extension Numbers", and "8"...

  • Page 414: Network Icd Group

    4.3.6 Network ICD Group 4.3.6 Network ICD Group Description An Incoming Call Distribution (ICD) Group can include up to 4 destinations at other PBXs in a private network, including the floating extension number of another ICD Group. This is done by assigning a virtual PS as a member of the ICD Group, and then setting the number of a destination at another PBX as the forwarding destination for that virtual PS.

  • Page 415

    4.3.6 Network ICD Group PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options—Option 4 → Send CLIP of CO Caller—when call is forwarded to CO → Send CLIP of Extension Caller—when call is forwarded to CO 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 9— Mobile Extension 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 9—...

  • Page 416: Ps Roaming By Network Icd Group

    4.3.6 Network ICD Group 4.3.6.1 PS Roaming by Network ICD Group Description One PS can be registered to up to 4 PBXs in a private network, and a Network ICD group created for the PS at each PBX, with virtual PSs set to forward to the other PBXs in the network. When a call to the PS is received at one of the PBXs, the call rings simultaneously at all PBXs in the network to which that PS is registered.

  • Page 417

    4.3.6 Network ICD Group However, in some negative wireless network conditions, Out of Range status may not be released automatically. In this case, the PS user can manually release Out of Range status by pressing the TALK button and confirming that a dial tone can be heard from the PBX. •...

  • Page 418

    4.3.6 Network ICD Group Feature Guide...

  • Page 419: System Configuration And Administration Features

    Section 5 System Configuration and Administration Features Feature Guide...

  • Page 420

    5.1.1 Class of Service (COS) 5.1 System Configuration—System 5.1.1 Class of Service (COS) Description Each extension must belong to a Class of Service (COS). By assigning certain extensions to a COS, it is possible to control the behaviour and privileges of extension users (allowing or denying certain extensions access to various features, extensions, and trunks) depending on the duties appointed to them.

  • Page 421

    5.1.1 Class of Service (COS) PC Programming Manual References 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main— 12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Main— Feature Guide References 3.2.1 System Features 6.1 Capacity of System Resources User Manual References 1.2.7 Calling without Restrictions Feature Guide...

  • Page 422: Group, Call Pickup Group

    5.1.2 Group 5.1.2 Group Description This PBX supports various types of groups. Trunk Group Trunks can be grouped into a specified number of trunk groups (e.g., for each carrier, trunk type, etc.). Several settings can be assigned on a trunk group basis. All trunks belonging to a trunk group follow the assignment determined for that trunk group.

  • Page 423

    5.1.2 Group ® 11.4.2 PBX Configuration—[3-4] Group—Paging Group—External Pager [Example] Paging Group 1 Paging Group 2 Paging Group 3 Extension Extension Extension User Group 1 User Group 2 User Group 3 Extn. 100 Extn. 101 Extn. 102 Extn. 103 Extn. 104 Extn. 105 Pager Idle Extension Hunting Group If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle...

  • Page 424

    5.1.2 Group Type Description VM (DTMF) Group A group of SLT ports which use the Voice Mail DTMF Integration features. One SLT port can belong to only one group. VM (DPT) Group A group of DPT ports which use the Voice Mail DPT (Digital) Integration features.

  • Page 425

    5.1.2 Group programming, a maximum of 31 parties can be assigned to a group. When Broadcast Mode is disabled, a maximum of 7 parties can be assigned to a group. A maximum of 8 conference groups can be programmed. → 11.9 PBX Configuration—[3-9] Group—Conference Group →...

  • Page 426

    5.1.2 Group The PBX group assignment is used when an IP telephone establishes a call with a non-IP telephone (e.g., an SLT). If the non-IP telephone’s PBX and the IP telephone are in the same P2P group, a P2P connection is established between the IP telephone and the PBX: Site 1 Site 2...

  • Page 427: Tenant Service

    5.1.3 Tenant Service 5.1.3 Tenant Service Description This PBX can be shared with a certain number of tenants. Tenant Configuration Tenant Member The tenant members consist of extension user groups. One extension user group can belong to only one tenant. Therefore, one extension can belong to only one tenant. (®...

  • Page 428: Tenant-to-tenant Call Block

    5.1.3 Tenant Service Tenant No. Operator ARS Mode Music Source System Speed Dialling Follows the system assignment of a PBX operator. ® 10.2 PBX Configuration—[2-2] System—Operator & BGM— PBX Operator—Day, Lunch, Break, Night Follows the system assignment of the ARS mode. ®...

  • Page 429

    5.1.3 Tenant Service [Programming Example] Called Party Caller COS 1 COS 2 COS 3 COS 4 COS 5 COS 6 COS 1 COS 2 COS 3 ü ü COS 4 ü ü COS 5 ü ü ü ü COS 6 ü...

  • Page 430

    5.1.3 Tenant Service 16.5 PBX Configuration—[8-5] ARS—Carrier—Authorisation Code for Tenant 18.2 PBX Configuration—[10-2] CO & Incoming Call—DIL Table & Port Settings—DIL— Tenant Number 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table— Tenant Number 18.4 PBX Configuration—[10-4] CO & Incoming Call—MSN Table—MSN— Tenant Number Feature Guide References 6.1 Capacity of System Resources...

  • Page 431: Time Service

    5.1.4 Time Service 5.1.4 Time Service Description This PBX supports day, night, lunch, and break modes of operation. TRS/Barring can be arranged separately. The destination of incoming calls can be set differently for each mode. Time Service Switching Mode Day/lunch/break/night mode can be switched either automatically or manually. The switching mode can be assigned for each tenant.

  • Page 432

    5.1.4 Time Service Features Using Time Service The following features can be set in each time mode (day/lunch/break/night): Destination of incoming trunk calls (DIL/DID/DDI/MSN) (® 2.1.1 Incoming Trunk Call Features) Destination of the Intercept Routing (® 2.1.1.6 Intercept Routing) Queuing Time Table for incoming call distribution groups (® 2.2.2.4 Queuing Feature) Overflow destination for incoming call distribution groups (®...

  • Page 433

    5.1.4 Time Service Day/Night/Lunch button Day/Night/Break button Day/Night/Lunch/Break button Each of these buttons is used for switching between modes. For example, pressing the Day/Night button switches between day and night modes. All of these buttons show the current status as follows: Light Pattern Status Day mode...

  • Page 434

    5.1.4 Time Service → Type → Parameter Selection (for Time Service) → Parameter Selection (for Time Service - Automatic/Manual) → Optional Parameter (Ringing Tone Type Number) (for Time Service) 12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button → Type → Parameter Selection (for Time Service) →...

  • Page 435: Operator Features, Operator Call

    5.1.5 Operator Features 5.1.5 Operator Features Description Any extension or Incoming Call Distribution (ICD) group can be designated as an operator. This PBX supports the following types of operators: Type Description PBX operator An extension or incoming call distribution group can be assigned as a PBX operator for each time mode (day/lunch/break/night).

  • Page 436: Manager Features

    5.1.6 Manager Features 5.1.6 Manager Features Description An extension assigned as the manager (manager extension) is allowed to use the specified features. COS programming determines the extensions which can use the following manager features: Manager Feature Description & Reference Password Manager Manager Changes the manager password.

  • Page 437

    5.1.6 Manager Features Manager Feature Description & Reference Password Trunk Busy Out Clear Clears the Busy Out status of a trunk. Not required ® 2.5.4.6 Trunk Busy Out NDSS Monitor Release Removes the monitor function from an NDSS Not required button.

  • Page 438: Ip Proprietary Telephone (ip-pt), System Configuration—extensions, Ip Proprietary Telephone (ip-pt)

    5.2.1 IP Proprietary Telephone (IP-PT) 5.2 System Configuration—Extensions 5.2.1 IP Proprietary Telephone (IP-PT) Description IP Proprietary Telephones (IP-PTs) are telephones that make and receive calls using IP and that connect to the PBX over a LAN. Except for their use of IP, they function almost identically to traditional proprietary telephones.

  • Page 439

    5.2.1 IP Proprietary Telephone (IP-PT) • Calls made using a Bluetooth wireless headset will not be disconnected immediately when the user wanders out of range. However, if the Bluetooth wireless headset user remains out of range for a specified time period, the call will be disconnected. •...

  • Page 440: Sip (session Initiation Protocol) Extension

    Internet Protocol (IP). For information about SIP extension compatibility with feature numbers, see 5.5.7 Flexible Numbering/Fixed Numbering. For information about Panasonic KX-UT series SIP phones, see 5.2.2.1 KX-UT Series SIP Phones. Below are the features supported by SIP extensions: •...

  • Page 441

    5.2.2 SIP (Session Initiation Protocol) Extension • Verification Code (® 2.7.6 Verification Code Entry) SIP extensions can retrieve parked calls but cannot park calls. As a member only (not as an originator). SIP Video Phone Video phone calls can be established between SIP extensions with video phone capabilities. Conditions [General] •...

  • Page 442: Kx-ut Series Sip Phones

    5.2.2 SIP (Session Initiation Protocol) Extension 5.2.2.1 KX-UT Series SIP Phones Description KX-UT series telephones are Panasonic SIP phones that provide tighter integration with the PBX than general SIP phones. The following features are available: Automatic PBX registration Like IP-PTs (® 5.2.1 IP Proprietary Telephone (IP-PT)), registration of KX-UT series SIP phones can be made to occur automatically through system programming.

  • Page 443

    5.2.2 SIP (Session Initiation Protocol) Extension • On KX-UT248 and KX-UT670 phones, the labels displayed on flexible buttons can be customised through system programming. ® 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button— Label Name • Incoming/Outgoing call log information is stored on the phone, not on the PBX. •...

  • Page 444: Sip Portable Station (s-ps) And Sip Cell Station (sip-cs)

    5.2.2 SIP (Session Initiation Protocol) Extension 5.2.2.2 SIP Portable Station (S-PS) and SIP Cell Station (SIP-CS) Description This PBX supports the connection of SIP Cell Stations (SIP-CSs). A SIP-CS functions like other CSs, except it uses SIP for managing calls. A PS that connects through a SIP-CS is called a SIP Portable Station (S-PS). This section explains the main features available to SIP-CSs and S-PSs.

  • Page 445

    S-PSs can operate only under a SIP-CS. They are not compatible with other types of CSs (e.g., IP-CSs). Also, other types of PSs cannot operate under a SIP-CS. • SIP-CSs can operate under the same KX-NS1000 as other types of CSs (e.g., IP-CS) so long as each type’s wireless range does not overlap with the other. •...

  • Page 446

    5.2.2 SIP (Session Initiation Protocol) Extension For example, in the following figure if the S-PS is registered to the PBX, it can roam between SIP-CS (A) and SIP-CS (B) because they both use the PBX as their SIP server. IP Network Router Router SIP-CS (A)

  • Page 447

    5.2.2 SIP (Session Initiation Protocol) Extension PC Programming Manual References 7.12 Utility—CS-Web Connection 9.21 PBX Configuration—[1-1] Configuration—Slot—V-UTEXT32—Port Property—KX-UT Series SIP Phone, S-PS, and SIP-CS Registration and De-registration 9.21 PBX Configuration—[1-1] Configuration—Slot—V-UTEXT32—Port Property—Main— Telephone Type 12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Main— Telephone Type 12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button...

  • Page 448: Simple Remote Connection

    5.2.2.3 Simple Remote Connection Description KX-UT SIP phones and general SIP phones support simple remote connectivity when the KX-NS1000 is networked with an SBC (session border controller). Simple remote connectivity means that even if the SIP phone is located behind a NAT router, firewall, or both, specialised settings such as NAT traversal settings do not need to be configured for each remote extension.

  • Page 449

    5.2.2 SIP (Session Initiation Protocol) Extension Examples of non-allowed connections One-look Network One-look Network : Primary connection : Secondary connection Installation Manual References 5.9.3 Installing SIP Phones at a Remote Site PC Programming Manual References 9.5.1 PBX Configuration—[1-1] Configuration—Slot—Site Property—Main—SIP Extension →...

  • Page 450

    5.2.2 SIP (Session Initiation Protocol) Extension Feature Guide References 4.2.3.2 Automatic Rerouting to Secondary PBX Feature Guide...

  • Page 451: Peer-to-peer (p2p) Connection

    5.2.3 Peer-to-Peer (P2P) Connection 5.2.3 Peer-to-Peer (P2P) Connection Description This PBX automatically establishes peer-to-peer communication between peer-to-peer compatible IP extensions (i.e., IP-PTs and SIP extensions) that belong to the same P2P group. With peer-to-peer calls, the call is routed directly from one IP extension to another without going through a DSP card, which means that P2P calls are established without using the PBX’s resources.

  • Page 452

    5.2.3 Peer-to-Peer (P2P) Connection P2P connection between branch offices over a VPN (mesh connection) Remote Office 1 Site 1 Router Router Remote Office 2 Router Calls between IP telephones in separate branch offices establish a P2P connection directly through the VPN routers at each branch.

  • Page 453

    5.2.3 Peer-to-Peer (P2P) Connection [P2P Groups] • Telephones must belong to the same P2P group to establish a P2P connection. Telephones at different sites can be assigned to the same P2P group. • Calls between IP extensions in different P2P groups are established via the DSP card in "DSP-through mode".

  • Page 454: Portable Station (ps) Features, Portable Station (ps) Connection

    5.2.4 Portable Station (PS) Features 5.2.4 Portable Station (PS) Features 5.2.4.1 Portable Station (PS) Connection Description This PBX supports the connection of a PS. Cell Stations (CSs) allow PSs to receive reception within a designated area. It is possible to use the PBX features using the PS like a PT. Conditions •...

  • Page 455

    5.2.4 Portable Station (PS) Features • When a caller has dialled the extension number of a PS but the CS is busy, the caller hears a busy tone. • For more information about connecting PSs to CSs, see the Quick Installation Guide for the relevant CS. •...

  • Page 456: Ps Ring Group

    5.2.4 Portable Station (PS) Features 5.2.4.2 PS Ring Group Description A PS ring group is a group of PS extensions that receives incoming calls. Each group has a floating extension number and name. One PS can belong to multiple groups. [Programming Example] PS Ring Group 01 PS Ring Group 02...

  • Page 457

    5.2.4 Portable Station (PS) Features – KX-TCA355 – KX-TCA364 – KX-WT125 S-PSs cannot be assigned to a PS ring group. For details about S-PSs, see "5.2.2.2 SIP Portable Station (S-PS) and SIP Cell Station (SIP-CS)". • Incoming trunk call information is shown on a PS display when a trunk call arrives at a PS ring group which the PS joins.

  • Page 458

    5.2.4 Portable Station (PS) Features PS Ring Group Log-out Incoming Call Distribution Group PS Ring Group Log-in Log-out Log-in • When the PS ring group is called using the floating extension number, the group becomes busy to other callers using the floating extension number. However, the individual group members may be called directly using their extension number.

  • Page 459: Ps Directory

    5.2.4 Portable Station (PS) Features 5.2.4.3 PS Directory Description A PS user can store numbers and/or names in the directory. A stored number is dialled by selecting a name or number in the directory. Depending on the PS model, the PS user can use the following directories for easy operation: Type Description PS Dialling Directory...

  • Page 460: Ps Feature Buttons

    5.2.4 Portable Station (PS) Features 5.2.4.4 PS Feature Buttons Description A PS user can use PBX features using a combination of buttons (button + a specified number, , or #) and/ or display operation. The flexible buttons and the display are customised through PS programming. The button assignment is the same for the PT (®...

  • Page 461: Wireless Xdp Parallel Mode

    5.2.4 Portable Station (PS) Features 5.2.4.5 Wireless XDP Parallel Mode Description A PS can be used in parallel with a wired telephone (PT/SLT). In this case, the wired telephone is the main telephone and the PS is the sub telephone. When Wireless XDP Parallel Mode is enabled, the two telephones share one extension number (main telephone’s extension number).

  • Page 462

    5.2.4 Portable Station (PS) Features – Ring Tone Pattern Table Selection (® 2.1.3.2 Ring Tone Pattern Selection) – Preferred Line Assignment—Incoming (® 2.4.2 Line Preference—Incoming) – Preferred Line Assignment—Outgoing (® 2.5.5.2 Line Preference—Outgoing) – Hot Line Setting (® 2.6.6 Hot Line) –...

  • Page 463

    5.2.4 Portable Station (PS) Features Feature Guide References 5.1.1 Class of Service (COS) User Manual References 1.9.12 Using Your PS or S-PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Feature Guide...

  • Page 464: Virtual Ps

    5.2.4 Portable Station (PS) Features 5.2.4.6 Virtual PS Description An extension number can be assigned for a portable station (PS) without registering the PS unit itself. This is known as temporary registration. If a forward destination is then assigned for this PS, all calls to that extension number will be forwarded to the assigned destination.

  • Page 465

    5.2.4 Portable Station (PS) Features Feature Description & Reference Automatic Fax Transfer A virtual PS can be used to forward fax calls to a fax machine at another PBX connected by TIE line. ® 2.16.2 Automatic Fax Transfer Conditions • To use this feature, call forwarding to trunks must be enabled through COS programming.

  • Page 466: Isdn Extension Features, Isdn Extension

    5.2.5 ISDN Extension Features 5.2.5 ISDN Extension Features 5.2.5.1 ISDN Extension Description An ISDN (BRI/PRI) port can be used for either trunk or extension connection. When extension connection is enabled, ISDN terminal devices (e.g., ISDN telephone, G4 fax machine, PC) or a behind PBX can be connected to the port.

  • Page 467

    5.2.5 ISDN Extension Features • ISDN extensions can belong to an incoming call distribution group (® 2.2.2 Incoming Call Distribution Group Features) or idle extension hunting group (® 2.2.1 Idle Extension Hunting). In this case, an MSN can be assigned. •...

  • Page 468: Legacy Device Connection, Stacking Connection

    KX-TDA/KX-TDE/KX-NCP series PBXs can be connected to a KX-NS1000 PBX via a stacking connection and used to connect telephones, devices, and trunks that are not natively compatible with the KX-NS1000. Such items include DPTs and APTs, DSS Consoles, digital CSs (i.e., non-IP), E1 trunks, and T1 trunks.

  • Page 469

    5.3.1 Stacking Connection – Voice Mail DPT Integration – Centralised Voice Mail using a VPS – KX-T7710 One-touch Dialling For details about these features and how to configure the necessary settings, refer to the documentation of the PBX you will be connecting. •...

  • Page 470: Trunk Adaptor Connection

    5.3.2 Trunk Adaptor Connection 5.3.2 Trunk Adaptor Connection Description IP trunks (V-SIPGW and V-IPGW) can be connected to a Trunk Adaptor (KX-NS8188/KX-NS8290), which allows the KX-NS1000 to connect to E1 trunks and PRI lines. Conditions [General] • One IP trunk port corresponds to 1 channel in the Trunk Adaptor.

  • Page 471: E-mail Notification Features, E-mail Notification For Extension Users

    5.4.1 E-mail Notification for Extension Users 5.4 E-mail Notification Features 5.4.1 E-mail Notification for Extension Users Description An e-mail can be sent to extension users, notifying them of events such as when they receive a new voice message. Notifications can be sent for the following events: •...

  • Page 472: E-mail Notification Of System-level Events

    5.4.2 E-mail Notification of System-level Events 5.4.2 E-mail Notification of System-level Events Description An e-mail can be sent to administrators or other specified e-mail addresses when certain system-level events occur. Notifications can be sent for the following events: Event Details System alarm An e-mail is sent to users registered as an administrator, and to up to two additional e-mail addresses.

  • Page 473: System Data Control, User Profiles

    5.5.1 User Profiles 5.5 System Data Control 5.5.1 User Profiles Description Manage the following user information settings on a per-user level. • User information (name, language, etc.) • Contact information (extension number, e-mail addresses, etc.) • Unified Message information (mailbox number, password, etc.) •...

  • Page 474: Pc Programming

    5.5.2 PC Programming 5.5.2 PC Programming Description There are three levels of authorisation for programming the PBX, where each level controls which settings the programming is allowed to access and change. The three levels are as follows: Level Description Number of Accounts/Network Installer For dealers and system installers User...

  • Page 475: Pt Programming

    5.5.3 PT Programming 5.5.3 PT Programming Description A PT user can perform the following programming: Personal Programming: Customising the extension according to his needs. Manager Programming: Customising specified frequently changing items (e.g., Charge Management and Remote Extension Dial Lock). Conditions •...

  • Page 476: Dsp Resource Usage

    5.5.4 DSP Resource Usage 5.5.4 DSP Resource Usage Description To digitally process audio signals, such as a telephone call, the PBX must use a certain number of DSP (Digital Signal Processing) resources. DSP resources are provided by the DSP cards installed in the PBX. Since there are a limited number of DSP resources, no further operations (e.g., telephone calls, playing an OGM) can be performed if all resources are being used.

  • Page 477: Dsp Usage Graph

    5.5.4 DSP Resource Usage [Conference call] IP Trunk G.711 G.729A G.711 IP-PT Conference G.711 Analogue IP Trunk G.711 A conference requires additional resources, Y, for handling the multiple voice channels. Also, in standard two-way conversations, analogue lines generally do not require any DSP resources, but in a conference they do.

  • Page 478

    5.5.4 DSP Resource Usage PC Programming Manual References 9.4 PBX Configuration—[1-1] Configuration—Slot—System Property—GW Settings–Option 1— IP Codec Priority—1st, 2nd, 3rd 9.5 PBX Configuration—[1-1] Configuration—Slot—Site Property—Main → DSP CODEC G.711 only (SIP extension) → DSP CODEC G.711 only (IP-GW) → DSP CODEC Priority-1 value only (others) 9.12 PBX Configuration—[1-1] Configuration—Slot—V-IPGW16—Shelf Property →...

  • Page 479: Dsp Resource Reservation

    5.5.4 DSP Resource Usage 5.5.4.1 DSP Resource Reservation Description A number of resources can be reserved for particular features or services to guarantee a minimum level of service. Resources reserved for a particular service (e.g., conferencing) cannot be used for another service (e.g., Unified Messaging).

  • Page 480

    5.5.4 DSP Resource Usage units as well as all free resources are being used, a new conference call cannot be established, even if sufficient conference resources are available. Conditions • One-look Networking (® 4.2 One-look Networking) Resources are reserved individually for each PBX. •...

  • Page 481: Dsp Resource Advisor

    5.5.4 DSP Resource Usage 5.5.4.2 DSP Resource Advisor Description Web Maintenance Console provides a tool for calculating the number of resources required for a given set of operating conditions. The Web Maintenance Console user provides information such as the number of ports for a given resource (e.g., 16 extension ports using the G.729 codec) and the expected usage load (e.g., 50% busy), and the resource advisor calculates the number of DSP resources required to meet those conditions.

  • Page 482

    5.5.4 DSP Resource Usage Service Number of Ports Load (Busy Ratio %) DSP Cost Total DSP Cost 18.55 DSP Cost = Number of Ports ´ Resource cost per port (unit) ´ Load In the example above, the total DSP cost is 18.55. In such an environment, a PBX with a DSP S card (max. 63 DSP resources) would be sufficient.

  • Page 483: Automatic Setup

    5.5.5 Automatic Setup 5.5.5 Automatic Setup Description There are two automatic setup features as follows: Automatic ISDN Configuration Automatic Time Adjustment Automatic ISDN Configuration The ISDN (BRI) port configuration can be set automatically through system programming. The following items will be set by making and receiving a call using the subscriber number assigned for each ISDN (BRI) port: L1 Active Mode L2 Data Link Mode...

  • Page 484

    5.5.5 Automatic Setup [NTP Time Information] • The time set through NTP will apply the same to all PTs connected to the PBX, regardless if an IP extension is located in another time zone. • The PBX provides NTP server information to KX-UT extensions (® 5.2.2.1 KX-UT Series SIP Phones) if the NTP server setting is enabled.

  • Page 485: Dynamic Host Configuration Protocol (dhcp) Server

    5.5.6 Dynamic Host Configuration Protocol (DHCP) Server 5.5.6 Dynamic Host Configuration Protocol (DHCP) Server Description The PBX has a built-in DHCP server. When the DHCP server is enabled, the PBX will automatically assign IP addresses to other devices on the network, such as IP-PTs. Using a DHCP server simplifies network management by removing the need to assign IP addresses to devices manually.

  • Page 486: Flexible Numbering/fixed Numbering

    5.5.7 Flexible Numbering/Fixed Numbering 5.5.7 Flexible Numbering/Fixed Numbering Description To dial another extension user or to access PBX features, the access numbers (extension numbers or feature numbers) are required. There are three types of numbering plans: Flexible Numbering (available while a dial tone is heard) Flexible Numbering (available while a busy, DND, or ringback tone is heard) Fixed Numbering (available while dialling or talking) Flexible Numbering (available while a dial tone is heard)

  • Page 487

    5.5.7 Flexible Numbering/Fixed Numbering Feature Default Extension Numbering Scheme 32–64—Leading Number None Operator Call 9 / 0 Idle Line Access (Local Access) 0 / 1 / 9 Trunk Group Access TIE Line Access Redial Speed Dialling—System/Personal Personal Speed Dialling—Programming Doorphone Call Conference Group Call Group Paging External BGM on/off...

  • Page 488

    5.5.7 Flexible Numbering/Fixed Numbering Feature Default Switch CLIP/COLP of the Trunk/Extension MCID ISDN-FWD set/cancel/confirm Message Waiting set/cancel/callback FWD/DND set/cancel—Both FWD/DND set/cancel—External FWD/DND set/cancel—Internal FWD/DND No Answer Timer set Group FWD set/cancel—Both Group FWD set/cancel—External Group FWD set/cancel—Internal Call Pickup Deny set/cancel Paging Deny set/cancel Walking Extension/Enhanced Walking Extension Data Line Security set/cancel...

  • Page 489: Alternate Calling—ring/voice

    5.5.7 Flexible Numbering/Fixed Numbering Feature Default Extension Feature Clear Extension Personal Identification Number (PIN) set/cancel Dial Information (CTI) None Other PBX Extension Number (TIE) 1–16 None Quick Dialling None SIP extension users can use these feature numbers. From a SIP extension, this feature number can be used only for Call Park Retrieve. It is possible to register Quick Dialling numbers that overlap with other registered numbers.

  • Page 490

    5.5.7 Flexible Numbering/Fixed Numbering Conditions • All features have a default feature number. • The following are examples of feature number conflicts: 1 and 11, 0 and 00, 2 and 21, 10 and 101, 32 and 321, etc. • Feature number + Additional number (Parameter) Some flexible feature numbers require additional digits to make the feature active.

  • Page 491: Floating Extension

    5.5.8 Floating Extension 5.5.8 Floating Extension Description Virtual extension numbers can be assigned to resources to make them appear as extensions. This feature is also known as Floating Station. These numbers are defined as floating extension numbers and can be assigned as a destination of incoming calls etc.

  • Page 492

    5.5.8 Floating Extension Feature Guide References 3.1.1 Unified Messaging System Overview 5.5.2 PC Programming Feature Guide...

  • Page 493: Software Upgrading

    IP-PT/SIP extension software data Firmware of supported IP-PTs and SIP extensions Only Panasonic telephones are supported. For details about a specific telephone, refer to the telephone’s documentation. One-look Networking In a One-look network (® 4.2 One-look Networking), the main software of Slave units and the software of devices connected to Slave units can be updated from the Master unit.

  • Page 494: Fault Recovery/diagnostics, Ups (uninterruptible Power Supply) Integration

    5.6.1 UPS (Uninterruptible Power Supply) Integration 5.6 Fault Recovery/Diagnostics 5.6.1 UPS (Uninterruptible Power Supply) Integration Description An uninterruptible power supply unit (UPS) is a device that supplies power for several minutes to a connected device when a power failure occurs. If the PBX is connected to a compatible UPS via USB when a power failure occurs, the PBX can determine how much power remains in the UPS and shut down when the remaining power drops below a specified amount to prevent data loss or corruption.

  • Page 495: Power Failure Transfer

    5.6.2 Power Failure Transfer 5.6.2 Power Failure Transfer Description When the power supply to the PBX fails, specific SLTs are automatically connected to specific trunks (Power Failure Connections). The PBX will switch from normal operation to the Power Failure Connections, and all existing conversations will be disconnected.

  • Page 496: Power Failure Restart

    5.6.3 Power Failure Restart 5.6.3 Power Failure Restart Description When turning the electricity back on, the PBX restarts the stored data automatically and the PBX will record the event (System Restart) in the error log. Conditions • In the event of a power failure, PBX memory is protected by a factory-provided lithium battery. There is no memory loss except the memories of Automatic Callback Busy (Camp-on) (®...

  • Page 497: Local Alarm Information

    5.6.4 Local Alarm Information 5.6.4 Local Alarm Information Description When a PBX error occurs and the PBX detects it, the System Alarm button light on the PT of an extension, which is allowed to use this feature through system programming (a maximum of two extensions per PBX), turns on red.

  • Page 498

    5.6.4 Local Alarm Information →SMDR— Print Information—Error Log →Maintenance— Local Alarm Display—Extension 1, Extension 2 →Maintenance— Daily Test Start Time—Set →Maintenance— Daily Test Start Time—Hour →Maintenance— Daily Test Start Time—Minute Feature Guide References 2.21.2 Flexible Buttons 2.22.1.1 Station Message Detail Recording (SMDR) Feature Guide...

  • Page 499: Simple Network Management Protocol (snmp) System Monitor, Trap Implementation

    5.6.5 Simple Network Management Protocol (SNMP) System Monitor 5.6.5 Simple Network Management Protocol (SNMP) System Monitor Description It is possible for a PC assigned as an SNMP manager to manage and receive PBX system status information, such as alarm information and general system activity using SNMP. Management Information Bases (MIBs) are sent to a PC (i.e., the SNMP manager) connected to the PBX over a LAN and can then be stored and analysed using SNMP manager software.

  • Page 500

    5.6.5 Simple Network Management Protocol (SNMP) System Monitor • Up to 2 SNMP managers can be assigned. • This PBX supports SNMP Protocol Version 1.0 and SNMP Version 1.0-TRAP. • This PBX can only receive read-only MIBs. Write MIBs are not supported. •...

  • Page 501: Dynamic Host Configuration Protocol (dhcp) Assignment

    5.6.6 Dynamic Host Configuration Protocol (DHCP) Assignment 5.6.6 Dynamic Host Configuration Protocol (DHCP) Assignment Description It is possible to assign this PBX as a Dynamic Host Configuration Protocol (DHCP) client, allowing IP addresses to be received from a DHCP server over a LAN. Conditions •...

  • Page 502: Ping Confirmation

    5.6.7 PING Confirmation 5.6.7 PING Confirmation Description It is possible for this PBX to confirm the connection of IP telephones, routers, and hubs within or outside the private network using PING. The PBX will send an Internet Control Message Protocol (ICMP) echo request through the PC programming terminal and receive an ICMP message confirming connection.

  • Page 503: Appendix

    Section 6 Appendix Feature Guide...

  • Page 504: Capacity Of System Resources

    8 ´ 16 characters Absent Message—System Call Park Zone Conference 3 – 8 parties per conference 72 parties total per KX-NS1000 PBX 32 parties total per legacy gateway DID/DDI Table 32 digits, 1000 entries Extension number 1 – 5 digits...

  • Page 505

    6.1 Capacity of System Resources Item Capacity Key Pad Protocol Dial (ISDN Service 32 digits Access) Personal Speed Dialling 32 digits, 100 entries/extn. Quick Dialling 8 digits, 4000 entries Redial 32 digits System Speed Dialling 32 digits, 1000 entries/tenant One-touch Dialling—PT 32 digits, 5000 entries/system One-touch Dialling—PS...

  • Page 506

    6.1 Capacity of System Resources Item Capacity Routing Plan Table 48 entries Leading Number Table 16 digits, 1000 entries Leading Number Exception Table 16 digits, 200 entries ARS Carrier Itemised Billing Code 10 digits Authorisation Code for Tenant 16 digits Authorisation Code for Trunk Group 10 digits Call Log and Message Waiting...

  • Page 507: Unified Messaging

    6.1 Capacity of System Resources Networking Item Capacity One-look Networking 1 Master unit 15 Slave units TIE Line Routing and Modification Table 32 entries Leading Number 3 digits PBX Code 7 digits NDSS: Monitored PBXs NDSS: Registered Extensions for Monitor PBX Unified Messaging Item Capacity...

  • Page 508: Tones/ring Tones

    6.2.1 Tones/Ring Tones 6.2 Tones/Ring Tones 6.2.1 Tones/Ring Tones Tone Patterns (Default) Confirmation Tone 1 Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Confirmation Tone 5 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2...

  • Page 509

    6.2.1 Tones/Ring Tones Tone Patterns (Default) 15 s Hold Alarm Tone Call Waiting Tone 1 Call Waiting Tone 2 Ring Tone Patterns (Default)* Single Double Triple S-Double * The duration of a ring tone may vary by country/area. Feature Guide...

  • Page 510: Features That Require Activation Keys

    6.3 Features that Require Activation Keys 6.3 Features that Require Activation Keys Feature Required Activation Keys Outside Destinations in Incoming Call Distribution Group Activation Key for Mobile Extension (KX-NSE101, KX-NSE105, KX-NSE110, (® 2.2.2.3 Outside Destinations in Incoming Call Distribution Group) KX-NSE120) Parallel Ringing When Forwarding to Trunk Activation Key for Mobile Extension...

  • Page 511

    6.3 Features that Require Activation Keys Feature Required Activation Keys Common Extension Numbering for Multiple PBXs Activation Key for QSIG Network (KX-NSN002) (® 4.3.2.2 Common Extension Numbering for Multiple PBXs) QSIG Enhanced Features Activation Key for QSIG Network (KX-NSN002) (® 4.3.5 QSIG Enhanced Features) Network Direct Station Selection (NDSS) Activation Key for QSIG Network (KX-NSN002)

  • Page 512: Supported Management Information Base (mib) Table

    6.4 Supported Management Information Base (MIB) Table 6.4 Supported Management Information Base (MIB) Table System Group (1.3.6.1.2.1.1) Object ID Item Description sysDescr Information of Hardware type and Software version of the Device. sysObjectID Object identifier of this product. sysUpTime Elapsed time since the system was restarted. sysContact Device Administrator.

  • Page 513

    6.4 Supported Management Information Base (MIB) Table Object ID Item Description 2.1.16 ifOutOctets The number of Octets transmitted. 2.1.17 ifOutUcastPkts The number of Unicast Packets which are received from upper protocol. 2.1.18 ifOutNUcastPkts The number of Non Unicast Packets which are received from upper protocol.

  • Page 514

    6.4 Supported Management Information Base (MIB) Table Object ID Item Description 20.1.1 IpAdEntAddr IP Address. 20.1.2 IpAdEntIfindex Index value of the Interface which is assigned to IP address. 20.1.3 IpAdEntNetMask The Subnet Mask associated with IP address. 20.1.4 ipAdEntBcastAddr Broadcast Address Value associated with IP Address. 20.1.5 IpAdEntReasmMaxSiz The size of the largest IP Datagram which can be sent/received...

  • Page 515

    6.4 Supported Management Information Base (MIB) Table Object ID Item Description tcpInErrs The total number of segments received in error. tcpOutRsts The total number of TCP segments sent containing the RST flag (reset connection). UDP Group (1.3.6.1.2.7) Object ID Item Description udpInDatagrams The total number of UDP Datagrams received.

  • Page 516

    6.4 Supported Management Information Base (MIB) Table Object ID Item Description snmpEnableAuthenTr Indicates whether the SNMP agent process is permitted to generate authentication failure traps. Feature Guide...

  • Page 517: Revision History, Pcmpr Software File Version 002.0xxxx

    6.5.1 PCMPR Software File Version 002.0xxxx 6.5 Revision History 6.5.1 PCMPR Software File Version 002.0xxxx New Contents • 2.10.4.3 Off-hook Call Announcement (OHCA) • 4.2.3 One-look Networking Survivability • 5.2.2.2 SIP Portable Station (S-PS) and SIP Cell Station (SIP-CS) • 5.2.2.3 Simple Remote Connection •...

  • Page 518: Pcmpr Software File Version 002.1xxxx

    6.5.2 PCMPR Software File Version 002.1xxxx • 2.21.2 Flexible Buttons • 2.21.3 LED Indication • 2.21.4 Display Information • 2.22.3 Call Charge Services • 2.23.2 Room Status Control • 2.24.3.1 Walking Extension • 2.24.3.2 Enhanced Walking Extension • 2.25.1 Dial Tone •...

  • Page 519

    6.5.2 PCMPR Software File Version 002.1xxxx • 3.2.2.20 Mailbox • 3.2.2.27 Recover Message • 5.1.2 Group • 5.5.1 User Profiles • 5.5.8 Floating Extension Feature Guide...

  • Page 520

    6.5.2 PCMPR Software File Version 002.1xxxx Feature Guide...

  • Page 521: Index

    Index Feature Guide...

  • Page 522: Table Of Contents

    Index Buttons, Flexible Buttons, PS Feature AA ® Automated Attendant Absent Message Account Code Entry ACD (Automatic Call Distribution) CA ® Communication Assistant Advice of Charge (AOC) Call Billing for Guest Room Alarm Information, Local Call Charge Management Alternate Calling—Ring/Voice Call Charge Services Alternate Extension Group Call Directory—Extension Dialling...

  • Page 523: Table Of Contents

    Index Carrier Access Code, Special CCBS ® Completion of Calls to Busy Subscriber Data Line Security CCBS by QSIG ® Completion of Calls to Busy DDI ® Direct Dialling In Subscriber—by QSIG Default Mailbox Template CDPG ® Call Distribution Port Group Delayed Ringing Cellular Phone Features—SUMMARY Delete Message Confirmation...

  • Page 524: Table Of Contents

    Index Emergency Call Group, PS Ring 424, 456 Emergency Greeting Group, Trunk Enhanced Walking Extension Group, Unified Messaging (UM) Exception Code Tables Exclusive Call Hold Executive Busy Override Handover Executive Busy Override Deny Handset/Headset Selection ® Headset Operation Extension Controlling Features Hands-free Answerback Extension Dial Lock Hands-free Operation...

  • Page 525: Table Of Contents

    Index IP Proprietary Telephone (IP-PT) Music on Hold IRNA ® Intercept Routing—No Answer Music, Background (BGM) ISDN ® Integrated Services Digital Network Mute ISDN Centrex Service ISDN Extension ISDN Service Access by Keypad Protocol NDSS ® Network Direct Station Selection ISDN-VPN ®...

  • Page 526: Table Of Contents

    Index PIN ® Verification Code Personal Identification SDN ® Secondary Directory Number Number SDN Direct Dial PIN Call Routing SDN Walking COS PIN Lock, Extension Second Call Notification to Busy Extension PING Confirmation Secondary Directory Number (SDN) Play System Prompt After Personal Greeting Security Mode, DISA Port Service Send to Fax Machine...

  • Page 527: Table Of Contents

    Index VoIP ® Voice over Internet Protocol Network Timed Reminder Setting VPN ® Virtual Private Network Toll Restriction (TRS) Toll Restriction (TRS)/Call Barring (Barring) Toll Saver Tone, Audible Walking COS Tone, Call Waiting Walking COS Through DISA Tone, Confirmation Walking COS, DISA Automatic Tone, Dial Walking Extension Tones/Ring Tones...

  • Page 528

    Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd. Panasonic System Networks Co., Ltd. 2011...

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