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Panasonic KX-NS1000 User Manual

Unified messaging built-in voice messaging.
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KX-NS1000 V1.1
Unified Messaging
~Built-in Voice Messaging~

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   Summary of Contents for Panasonic KX-NS1000

  • Page 1

    KX-NS1000 V1.1 Unified Messaging ~Built-in Voice Messaging~...

  • Page 2

    General Overview Unified Messaging is a combination of voice, data and fax. The Unified Messaging (UM) system is built into the NS1000. Full Voice mail features, Optional Fax server module, Microsoft Outlook Plug-in, etc. E-mail Server User Customer (IMAP4 / POP3) E-mailer E-mail E-mail...

  • Page 3

    Introduction In this part, we will focus on “Voice Messaging” for subscribers. A subscriber or an outside party can access the Unified Messaging system from a telephone. As the owner of a mailbox, the subscriber can: • Send a message to one or more people inside or outside your office. •...

  • Page 4: Table Of Contents

    Table of Contents Chapter 3) How to Program? 1) Voice Messaging Features 3-1 Basic Setting items 1-1 Mailbox Overview 3-2 Basic Settings : UM Group 1-2 Voice Recording Features 3-3 Basic Settings : Creating Mailboxes 1-3 Personal Greetings 3-4 Basic Settings : Subscriber Tutorial 1-4 Message Notification 3-5 Simple Answering Machine Feature 1-5 Playing Messages...

  • Page 5

    Chapter 1 Voice Messaging Features...

  • Page 6: Mailbox Overview

    A subscriber is an extension user who has a mailbox assigned to his extension. Subscribers can play back messages saved in their mailboxes, leave messages for other subscribers, record greeting messages, and more. Simple Voice Mail and two-way recording example KX-NS1000 Subscriber Outside Ext. 101...

  • Page 7: Voice Recording Features

    By setting the forwarding destination (Busy, No Answer, Intercept routing, etc.) to the built-in UM, a simple answering machine feature can be operated. The caller can leave a voice message for the corresponding extension. KX-NS1000 Ext. 101 Mailbox: 101 1. Incoming Call to Ext.101.

  • Page 8

    1-2 Voice Recording Features (2) Voice Mail Transfer A subscriber can transfer a call to his/her mailbox if he/she does not want to answer the call. While ringing example KX-NS1000 Ext. 101 Mailbox: 101 1. Incoming Call to Ext.101. Built-in UM 3.

  • Page 9

    Two-way Record / Two-way Transfer / One-touch Two-way Transfer A subscriber can record a conversation into his/her own Mailbox or another subscriber‟s Mailbox while talking on the phone. KX-NS1000 3b. Two-way Transfer Built-in UM - The conversation is saved in another subscriber’s mailbox.

  • Page 10

    1-2 Voice Recording Features (4) Differences between Two-way Transfer and One-touch Two-way Transfer Feature Description The subscriber has to dial the mailbox number in which the conversation is saved after pressing the “Two-way Two-way Transfer Transfer” button. The subscriber should just press the “One-touch Two-way One-touch transfer”...

  • Page 11: Personal Greetings

    1. Temporary Personal Greeting 4. Absent Message Greeting 2. Busy Signal Greeting 5. After Hours Greeting 3. Personal Greeting for Caller ID 6. No Answer Greeting KX-NS1000 Built-in UM Ext. 101 Mailbox: 101 Can record his/her own Personal Greeting. Mailbox Ext.

  • Page 12: Message Notification

    Notifies that a new message is left to the subscriber‟s Mailbox. The massage waiting lamp and/or FF buttons can notify subscribers that they have new messages. Message Waiting KX-NS1000 Lamp Built-in UM Can notify that new messages are left. Mailbox FF Button Ext.

  • Page 13: Playing Messages

    1-5 Playing Messages Playing back the voice messages A subscriber can play back the voice messages after the subscriber has logged in to his/her mailbox. KX-NS1000 Built-in UM Ext. 101 1. Access to the subscriber‟s mailbox. * Mailbox: 101 * Enter the password.

  • Page 14: Sending Messages

    1-6 Sending Messages (1) Message Delivery : Sending messages to another subscriber A subscriber can send voice messages to another subscriber‟s mailbox. KX-NS1000 Built-in UM Ext. 101 Mailbox: 101 1. Access to the subscriber‟s mailbox. * * Enter the password.

  • Page 15

    Message Delivery : Sending messages to other subscribers Multiple mailboxes are grouped into a specified number of Mailbox groups. By using Mailbox group, subscribers and callers can send voice messages to multiple subscribers at once. Ext. 101 KX-NS1000 Mailbox: 101 Built-in UM Mailbox Mailbox Group : Group No.

  • Page 16: Mailbox Options

    1-7 Mailbox Options System mailboxes for FAX Service, etc. Mailboxes which are not assigned to extension users, e.g. for FAX service, can exist. KX-NS1000 Subscriber Built-in UM Ext. 101 Mailbox 101 Mailbox: 101 Ext. 105 Mailbox 105 Mailbox: 105 for FAX Service...

  • Page 17

    This Chapter is now complete. Go to Next Chapter.

  • Page 18

    Chapter 2 Configuration...

  • Page 19: Specification

    2-1 Specification (1) Specifications (1/2) The default configuration provides 1024 mailboxes, 2ch VM ports with 2h storage without additional Activation Key or hardware. Specifications (1/2) Item Specifications Remarks * Activation Key for “UM channel”. Number of Ports - Default : 2ch - When Activation Key (*) is added: - 2ch : KX-NSU102 Max.

  • Page 20

    2-1 Specification (2) Specifications (2/2) The default configuration provides 1024 mailboxes, 2ch VM ports with 2h storage without additional Activation Key or hardware. Specifications (2/2) Item Specifications Remarks Maximum Message - 1 to 60 min (programmable) Unlimited for two way recording Length Length of Personal - Default : 60s...

  • Page 21: Activation Keys

    2-2 Activation Keys (1) Activation Keys related to Unified Messaging (1/3) 1) Unified Messaging System (Features) Maximum Activation Keys Model Key Type Description Number Stand alone One Look Allows the use of 15 hours of recording time for Unified Messaging. This activation key works REC Time KX-NSU001 only for the Storage Memory Card provided with...

  • Page 22

    2-2 Activation Keys (2) Activation Keys related to Unified Messaging (2/3) 2) Unified Messaging System (Unified Messaging Ports) Maximum Unified Model Messaging Ports Key Type Description Number Stand alone One Look KX-NSU102 2 UM Port Allows the use of 2 Unified Messaging ports. KX-NSU104 4 UM Port Allows the use of 4 Unified Messaging ports.

  • Page 23

    2-2 Activation Keys (3) Activation Keys related to Unified Messaging (3/3) 3) Unified Messaging System (Two-way Recording / Two-way Transfer User) Maximum Mailboxes Model Key Type Description Number Stand alone One Look Allows the use of Two-way Recording/Two-way KX-NSU301 2Way REC 1 user Transfer for 1 user.

  • Page 24: Installing The Storage Memory Card

    2-3 Installing the Storage Memory Card Optional Storage Memory Card The default configuration provides 1024 (*) mailboxes, 2ch VM ports with 2h storage without additional Activation Key or hardware. By installing optional Storage Memory Card (SM-S, SM-M, SM-L), you can increase the storage capacity (Recording Time).

  • Page 25: Features That Depend On The Terminals

    2-4 Features that depend on the terminals Features that depend on the terminals differ. Depending on the terminal used (KX-NT3xx series, KX-UT1xx series, etc.), the features that can be used may differ. According to the client's conditions of use, select a suitable terminal. Main Differences Features KX-NT3xx / NT265...

  • Page 26

    This Chapter is now complete. Go to Next Chapter.

  • Page 27

    Chapter 3 How to Program?

  • Page 28: Basic Setting Items

    3-1 Basic Setting items Activation Key Installation Purchase the appropriate activation keys according to the customers’ requirements, and then install them. * Refer to the “Activation Key” part for details. UM Group / Floating Extension Number The UM ports make up a group, called a UM group. This group has a floating extension number.

  • Page 29: Basic Settings : Um Group

    3-2 Basic Settings : UM Group UM Group / Floating Extension Number (FEN) The UM ports are used to access the Built-in UM from extensions, trunks, etc. KX-NS1000 Built-in UM Access to the UM UM port1 (Dialling the FEN); Ext. 5101...

  • Page 30: Basic Settings : Creating Mailboxes

    3-3 Basic Settings : Creating Mailboxes (1) Creating a mailbox for specified subscriber (UM Configuration Menu) A mailbox should be prepared in advance for each subscriber. Setup -> UM Configuration -> 1. Mailbox Settings Click “Add”. * Refer to the PC Programming manual for details.

  • Page 31: Mailbox

    3-3 Basic Settings : Creating Mailboxes (2) Creating a mailbox for specified subscriber (UM Configuration Menu) Set the mailbox parameters Mailbox Number Extension Number Mailbox Name Other Parameters Click “OK” to save.

  • Page 32: Mailbox

    3-3 Basic Settings : Creating Mailboxes (3) Creating a mailbox for specified subscriber (UM Configuration Menu) 1. A new mailbox is added. 2. Make sure to click “OK” or “Apply”. * * Even though a new box is added on this screen, the new box is not stored in the PBX until “OK”...

  • Page 33: Mailbox

    3-3 Basic Settings : Creating Mailboxes (4) Creating multiple mailboxes at once (UM configuration Menu) You can create multiple mailboxes at once. (Up to 20 mailboxes) Setup -> UM Configuration -> 1. Mailbox Settings Click “Add Range”. When this message is displayed, click “OK”.

  • Page 34

    3-3 Basic Settings : Creating Mailboxes (5) Creating multiple mailboxes at once (UM configuration) Set the mailbox parameters Specify the range of mailboxes to add in From and To. You can edit the default settings to be used for new mailboxes. Check “Use the same number for Mailbox and Extension”...

  • Page 35

    3-3 Basic Settings : Creating Mailboxes (6) Creating multiple mailboxes at once (UM configuration) New mailboxes are added. 2. Make sure to click “OK” or “Apply”.

  • Page 36: Basic Settings : Subscriber Tutorial

    3-4 Basic Settings : Subscriber Tutorial Logging in to the subscriber‟s mailbox from his/her extension The first time subscribers log in to their mailboxes, there are certain mailbox settings they should perform before using any other Subscriber Services. These settings identify them as the owner of their mailbox.

  • Page 37: Simple Answering Machine Feature

    3-5 Simple Answering Machine Feature Simple Answering Machine Features for Extensions By setting the forwarding destination (Busy, No Answer, Intercept routing, etc.) to the built-in UM, a simple answering machine feature can be operated. Web MC setting example Setup -> PBX Configuration -> 4.1.2 FWD/DND 2.

  • Page 38: Voice Mail Transfer Feature

    3-6 Voice Mail Transfer Feature Voice Mail Transfer button A flexible button can be customised as the VM Transfer button. Setup -> PBX Configuration -> 4.1.4 Flexible Button 1. Select “Voice Mail Transfer” 2. Specify the floating extension as Type. number of UM group.

  • Page 39: Two-way Record / Transfer Feature

    3-7 Two-way Record / Transfer Feature (1) Extension Setting “Two-way Recording” parameter should be “Enabled” for each extension. Setup -> PBX Configuration -> 4.1.1 Extension Settings UM Tab Set “Enable” in the Two-way Recording column. * This setting is used for “Two-way record”, “Two-way Transfer”, and “One-touch Two-way Transfer”.

  • Page 40

    3-7 Two-way Record / Transfer Feature (2) FF Button Setting A flexible button can be customised as the Two-way Record or the Two-way Transfer button. Setup -> PBX Configuration -> 4.1.4 Flexible Button Ext. No. Extension Two-way Record ; of Mailbox Type Type : Two-way Record Number...

  • Page 41

    3-7 Two-way Record / Transfer Feature (3) Two-way Recorded Message Save mode You can select whether two-way recording sessions are saved in the mailboxes as “old” or “new” messages for each mailbox, through COS programming. Setup -> UM Configuration -> 2 Class of Service Mailbox Tab “Two-way Recorded Message Save Mode”...

  • Page 42: Message Waiting Notification

    3-8 Message Waiting Notification (1) System Parameter If “Message Waiting Lamp for Every Message” is set to “Yes”, the system will turn on the Message Waiting Lamp of the extension each time a new message is recorded in the mailbox. (Default : Yes) Setup ->...

  • Page 43

    3-8 Message Waiting Notification (2) Each Subscriber‟s setting Each subscriber can set whether to enable the message waiting notification. Log in to the Web MC : “User (User) “account Unified Message Tab Click “ Advanced setting”. Set “ Enable” in the Message Waiting Lamp”...

  • Page 44

    3-8 Message Waiting Notification (3) Other subscriber‟s Messages A subscriber can check whether messages are left to the other subscribers on his/her phone (FF button). For example, this button is useful when the secretary checks the message for the boss. Setup ->...

  • Page 45: Mailbox Group

    3-9 Mailbox Group (1) Multiple mailboxes are grouped into a specified number of Mailbox groups. Setup -> UM Configuration -> 5.1 Mailbox Group Click “Add”. Specify the Group List No. and Group Name.

  • Page 46

    3-9 Mailbox Group (2) Multiple mailboxes are grouped into a specified number of Mailbox groups. 2. Click “Edit” to add group members. 1. A new mailbox group is added. 2. Click “Add” to add the selected 1. Select the mailboxes mailboxes to the right field.

  • Page 47

    3-9 Mailbox Group (3) Multiple mailboxes are grouped into a specified number of Mailbox groups. 1. New mailboxes are added. 2. Click “OK”. To send a message to the mailbox group, specify the Group List number. Group List number...

  • Page 48

    This Chapter is now complete. Go to Next Chapter.

  • Page 49

    Chapter 4 User Profiles of Web MC...

  • Page 50: User Profile Overview

    4-1 User Profile Overview Benefits Users (Subscribers) can change their extension settings, speed dial settings, Unified Communication settings, or other personal settings, by using Web MC from their PC. Therefore, they can customise their extensions as they like with easy operation. The Web MC supports 3 different account (profile) types : Installer, User (Administrator), and User (User) User (User) is for individual users (subscribers) of the PBX system.

  • Page 51: Main Setting Items For Users

    4-2 Main Setting Items for Users (1) Users can access a limited number of pre-defined menus. Unified Message settings (1/3) - Main Menu Unified Message Tab Only limited items are Mailbox prompts / greetings, Passwords and shown. Advanced Mailbox settings can be made via the appropriate key.

  • Page 52

    4-2 Main Setting Items for Users (2) Users can access a limited number of pre-defined menus. Unified Message settings (2/3) - Prompt Registration 4. Record the Message 3. Click “Play/Record”. from a PT, or input a WAV file * from your PC.

  • Page 53

    4-2 Main Setting Items for Users (3) Users can access a limited number of pre-defined menus. Unified Message settings (3/3) - Advanced Setting : Notification Parameter Notification Parameters column Click “E-mail Text Message Device”. Email Notification (for voice message, FAX message) Parameters - Email address - Notification type : All , Voice, Fax - etc.

  • Page 54

    4-2 Main Setting Items for Users (4) Users can access a limited number of pre-defined menus. Extension Settings Telephony Feature Tab - Forward / DND settings for external and internal calls Flexible Button Speed Dial...

  • Page 55

    4-2 Main Setting Items for Users (5) Users can access a limited number of pre-defined menus. Contact Settings Contact Tab - DDI number - Fax number - Phone number (used as forwarding destination) - Email address (used for Missed call notification)

  • Page 56: Creating A User Profile

    4-3 Creating a User Profile (1) Add User Wizard - User Information You can create a User (User) profile with a mailbox, on Web MC (Installer level). In this case, you don‟t have to create a mailbox on “UM Configuration” menu. (Refer to chapter 3-3.) Setup ->...

  • Page 57

    4-3 Creating a User Profile (2) Add User Wizard - Contact Extension Number (Bundling with extension), Extension PIN, Phone Number, Email address 1. Contact Tab 2. Select an existing Extension number and set a PIN. 3. Enter DDI, FAX, Phone, and Email data.

  • Page 58

    4-3 Creating a User Profile (3) Add User Wizard - Unified Messaging (1/2) Mailbox settings 1. Unified Message Tab 2. Select the UM group, enter a Mailbox number and set the desired COS level of the mailbox. Mailbox prompts / greetings, Passwords and *1 Mailbox numbers must not pre-existing.

  • Page 59

    4-3 Creating a User Profile (4) Add User Wizard - Unified Messaging (Mailbox settings) (2/2) Advance Mailbox configuration via the “Advanced Setting” button Detailed settings of; - Call Transfer - No Answer Time - Incomplete Call Handling - Notification Parameters - External Message Delivery - Auto Forwarding - Personal Custom Service...

  • Page 60

    4-3 Creating a User Profile (5) Add User Wizard - Email Notification Missed Call Notification 1. Email Notification Tab 2. Enable or Disable Email Notification for missed call. Email user Activation Key (KX-NSU2xx) is required per User.

  • Page 61

    4-3 Creating a User Profile (6) Add User Wizard - Telephony Feature The users PBX COS and Call-FWD/DND options 1. Telephony Feature Tab 2. Select the COS for the user from the drop-down list. 3. C-FWD preferences are set here. * Phone(Home) and (Mobile) data is taken from the Contact Screen.

  • Page 62

    4-3 Creating a User Profile (7) Add User Wizard - Login Account Login Account (Login ID, Password) 1. Login Account 2. Enter the Appropriate User‟s ID and Password to login via the Web MC and change their 3. Click “OK” to finish. details and settings in future.

  • Page 63: Creating Multiple User Profiles

    4-4 Creating Multiple User Profiles (1) Add User Wizard - Adding Multiple User Profiles You can create multiple User Profiles at once. Setup -> Users -> 2.2 Multiple Users 1. Click “2. Add User - 2. Multiple Users”. 2. Specify the range of mailboxes to add in From and To.

  • Page 64

    4-4 Creating Multiple User Profiles (2) Add User Wizard - Adding Multiple User Profiles For each user profile added this way, the following information is automatically assigned: • First Name : "Ext." + the extension number for the user (e.g., "Ext.101") •...

  • Page 65

    Thank you ! The END...

  • Page 66

    KX-NS1000 Version1 Unified Messaging ~FAX, E-mail integration~...

  • Page 67

    General Overview Unified Messaging is a combination of voice, data and fax. The Unified Messaging (UM) system is built into the NS1000. Full Voice mail features, Optional Fax server module, Microsoft Outlook Plug-in, etc. E-mail Server User Customer (IMAP4 / POP3) E-mailer E-mail E-mail...

  • Page 68

    Introduction In this part, we will focus on “FAX” and “E-mail” integration. By installing an optional fax interface card, the PBX can receive, distribute, and send faxes. The received faxes are stored in a specified mailbox. Unified Messaging system integration with Microsoft Outlook allows subscribers to access the contents of their mailboxes through Microsoft Outlook in the same way they do e-mail.

  • Page 69

    Table of Contents Chapter 1) Unified Messaging Overview 4) FAX Server Settings 1-1 Unified Messaging 4-1 Basic Settings 1-2 Operation Overview 4-2 Mailbox Settings Overview 1-3 Activation Keys 4-3 Sending Faxes from PC 4-4 Receiving Faxes : Case 1 2) FAX Server Overview 4-5 Receiving Faxes : Case 2 2-1 FAX Server Overview 4-6 Receiving Faxes : Case 3...

  • Page 70

    Chapter 1 Unified Messaging Overview...

  • Page 71: Unified Messaging

    1-1 Unified Messaging KX-NS1000 provides Unified Messaging features. Built-in FAX Server : FAX Receiving /Sending Service - Fax mail can be left in a subscriber’s mailbox, Fax can be sent through driver on PC. E-mail : E-mail notification Desktop Messaging (IMAP Integration, e.g. MS Outlook) - E-mail notification * : Voice mail, Fax, Missed call, System alarm, Software info, etc.

  • Page 72: Operation Overview

    1-2 Operation Overview (1) Operation by Telephones KX-NS1000 FAX Card FAX Machine 2. Access to the mailbox from the extension telephones. - A user can take the FAX message in addition to the voice message. - Also can transfer the FAX message to a FAX machine and print out the FAX.

  • Page 73

    1-2 Operation Overview (2) Operation by PC KX-NS1000 FAX Machine PSTN FAX Card FAX sending - A FAX can be sent through the PBX from PC. Desktop Messaging (MS Outlook, etc.) - FAX driver needs to be installed - Voice / FAX messages are displayed to the PC.

  • Page 74: Activation Keys

    1-3 Activation Keys For E-mail Notification, IMAP Integration, Fax Sending Maximum Mailboxes Model Key Type Description Number Stand alone One Look Allows the use of an e-mail (IMAP4) client, e-mail KX-NSU201 UM/E-mail 1 user notification (voice/fax messages), and Fax sending for 1 user.

  • Page 75

    This Chapter is now complete. Go to Next Chapter.

  • Page 76: Fax Server Overview

    Chapter 2 FAX Server Overview...

  • Page 77

    Receiving / Distributing / Sending Faxes Optional FAX card KX-NS0106 is necessary to be mounted on the mother board. PSTN The PBX can receive, distribute, and send KX-NS1000 faxes. Received faxes can be saved in mailboxes * and then forwarded, printed, FAX card downloaded, etc.

  • Page 78: Methods To Receive Faxes

    2-2 Methods to Receive Faxes (1) Methods to receive an Incoming FAX Call (1/2) There are 7 methods to detect and receive an incoming FAX call. Method Explanation Trunk/port service Setting the incoming call service of a service group to fax service and then assigning the service group to a port allows faxes to be received at that port.

  • Page 79

    2-2 Methods to Receive Faxes (2) Methods to receive an Incoming FAX Call (2/2) There are 7 methods to detect and receive an incoming FAX call. Method Explanation Top menu of a call If a fax tone is detected at the top menu of a call service, the fax is service received and then saved in a specified mailbox.

  • Page 80: Method To Send Faxes

    2-3 Method to Send Faxes FAX Printer Driver Subscribers who install the FAX printer driver (Panasonic product) can send faxes from their PC using the standard “print” function of an application. An operation example Select “Print” function on an application.

  • Page 81: Hardware Configuration

    2-4 Hardware Configuration An Optional FAX card is mounted on the mother board. ・An optional FAX unit (KX-NS0106) provides 1 channel FAX server function. ・Only 1 FAX card can be mounted on the mother board. ・There is no Activation Key required for FAX receiving by mailbox. (For printing out received faxes at a FAX extension, etc.) ・For E-mail integration (E-mails are sent with the FAX image as an attached file), Activation Keys (KX-NSU2xx) are required according to the number of users.

  • Page 82

    This Chapter is now complete. Go to Next Chapter.

  • Page 83: E-mail Integration Overview

    Chapter 3 E-mail Integration Overview...

  • Page 84: E-mail Integration Overview

    3-1 E-mail Integration Overview There are two types of E-mail integration. E-mail Notification ; SMTP, POP3 KX-NS1000 (POP client software) E-mail UM Mailbox Server Sends e-mails (Voice / FAX) Voice Mail / FAX Notification using SMTP. using POP3 IMAP Integration ; MS Outlook integration, etc.

  • Page 85: E-mail Notification : Service

    3-2 E-mail Notification : Service NS1000 provides E-mail notification for the following services Service Name Description - Report the information of new voice message receipt in VM notification * the mail box. (Whether to attach the voice file/WAV is selectable.) - Report FAX receipt information FAX notification * (Whether to attach image file/TIFF is selectable.)

  • Page 86: E-mail Notification : Operation

    3. Voice Mail / FAX Notification (using POP) 2. Sends e-mails using SMTP. Non-Synchronized 1) Cannot open the mailbox directly. KX-NS1000 2) Cannot delete the messages UM Mailbox left in the mailbox directly. client 1. A new message is left.

  • Page 87: E-mail Notification : Settings

    3-4 E-mail Notification : Settings Overview Settings Overview There are two types of settings; 1. System Common Settings (Installer’s settings) - SMTP Settings : IP Address of the E-mail server, sender information, etc. 2. Each Subscriber’s (Mailbox) Settings - Each Subscriber can set whether to send an e-mail when a new voice message and/or Fax message is left to his/her mailbox, by himself/herself from his/her PC.

  • Page 88: Imap Integration Overview

    3-5 IMAP Integration : Overview Overview Received FAX / Voice messages are stored in the mailbox of UM. The FAX / Voice messages appear in the subscribers’ inboxes as e-mail messages. MS Outlook example KX-NS1000 MS Outlook UM Mailbox Same Inbox E-mail...

  • Page 89: Imap Integration : Operation

    3-6 IMAP Integration : Operation Operation IMAP Client (e.g. MS Outlook) Synchronize KX-NS1000 1) Can open the mailbox directly. UM Mailbox 2) Can delete the messages left in the mailbox directly. With IMAP integration, subscribers can do the following: • Play back voice messages ;...

  • Page 90

    This Chapter is now complete. Go to Next Chapter.

  • Page 91

    Chapter 4 FAX Server Settings...

  • Page 92: Basic Settings

    4-1 Basic Settings FAX Extension Number An extension number is assigned automatically when the optional FAX card is installed. Setup -> PBX Configuration -> 1.1 Slot -> Site Property -> FAX card “Site Property” -> “FAX card” FAX Extension number...

  • Page 93: Mailbox Settings Overview

    FAX server function (Sending faxes, receiving faxes) is based on each Mailbox. Sending Faxes Receiving Faxes 2. The FAX message is sent 1. Incoming FAX call to the other party. KX-NS1000 Built-in UM FAX Server function 2. The FAX message is stored in the corresponding mailbox. Mailbox 101...

  • Page 94

    4-2 Mailbox Settings Overview (2) Settings for each Mailbox Overview For each mailbox you can determine whether or not to enable the FAX function, and configure settings such as the destination e-mail address. Overview Settings for each mailbox Destination E-mail address E-mail option, FAX option, (for E-mail Notification) IMAP integration for each...

  • Page 95: Sending Faxes From Pc

    4-3 Sending Faxes from PC (1) FAX Option setting for each Mailbox (PBX side) “FAX Option” setting for each Mailbox should be enabled through COS programming. Setup -> UM Configuration -> 2. Class of Service “Fax Option” column “General” tab - Select “Yes”.

  • Page 96

    4-3 Sending Faxes from PC (2) Mailbox Password for each Mailbox (PBX side) “Mailbox Password” is required for sending faxes. Setup -> Users -> Each User’s setting “Unified Message” tab Edit “Mailbox Password (Message Client)”. Enter the new password. * * This password should be the same as the password set to the fax driver software.

  • Page 97

    FAX Driver settings to access the mailbox (PC side) Install the FAX Driver software. Once the software installation is completed, launch the FAX Driver. Or “Start -> Program -> Panasonic -> - Double click the desktop icon. NS1000 FAX Driver -> NS1000 FAX”...

  • Page 98

    4-3 Sending Faxes from PC (4) Operation to send faxes (PC side) Select “Print” function on an application. Select “Panasonic NS1000 FAX Driver” as the printer. 1. Select “Panasonic NS1000 FAX Driver”. 2. Click “Print”. Set the destination. 1. Add the destination, or open Phone book.

  • Page 99: Receiving Faxes : Case

    Receiving Faxes : Case 1 (1) By UM service group (Trunk / port service) Setting the incoming call service of a service group to fax service and then assigning the service group to a port allows faxes to be received at that port. Built-in UM Mailbox 101 1.

  • Page 100: Receiving Faxes : Case

    Receiving Faxes : Case 1 (2) By UM service group (Trunk / port service) Set the incoming call service for each UM service group. Setup -> UM Configuration -> 3.1 Service Group Incoming Call Service Parameter (each time mode) - Specify the mailbox number in which the FAX messages are stored.

  • Page 101: Receiving Faxes : Case

    Receiving Faxes : Case 2 (1) Caller ID / PIN Call Routing Setting the transfer destination for Caller ID routing or PIN routing to the fax service allows faxes to be received from the specified phone number. Built-in UM Mailbox 101 1.

  • Page 102: Receiving Faxes : Case

    Receiving Faxes : Case 2 (2) Caller ID / PIN Call Routing Add the Caller ID / PIN call routing table (2/2) 1. Specifies a Caller ID number (or range of numbers using the wild card, “ ”) 2. Select “Fax Service” . 3.

  • Page 103

    Receiving Faxes : Case 3 (1) Top Menu of a call service If a fax tone is detected at the top menu of a call service, the call is transferred to the fax service or the Fax extension. 3. The UM port detects a fax tone. Built-in UM Mailbox 101 1.

  • Page 104

    Receiving Faxes : Case 3 (2) Top Menu of a call service Set the transfer mode of incoming fax call : Transfer to the fax service Setup -> UM Configuration -> 5.4 Parameters Fax Management Tab Mailbox Number Automatic Transfer of Incoming Fax Call - Select “Receive Fax”.

  • Page 105

    Receiving Faxes : Case 3 (3) Top Menu of a call service Set the transfer mode of incoming fax call : Transfer to the fax extension Setup -> UM Configuration -> 5.4 Parameters Fax Management Tab Automatic Transfer of Incoming Fax Call Main Fax Extension No.

  • Page 106

    Receiving Faxes : Case 4 Each subscriber’s Mailbox If a fax tone is detected while a subscriber’s personal message is being played or while a message is being recorded, the fax can be received at that mailbox. 5. The FAX message is stored. Built-in UM Mailbox 101 FAX Service...

  • Page 107

    Receiving Faxes : Case 5 (1) DISA If a DISA line detects a fax tone and forwards the call to the UM group’s floating extension number, the call is transferred to the fax service. Built-in UM 1. Incoming FAX call Mailbox 101 UM Port FAX Service...

  • Page 108

    Receiving Faxes : Case 5 (2) DISA Set the FAX extension option to each DISA line Setup -> PBX Configuration -> 5.3.2 DISA Message Fax Extension For each DISA line - Specify the floating extension number of UM Group. (e.g. 500)

  • Page 109

    Receiving Faxes : Case 5 (3) DISA Set the Mailbox number in which the fax is stored. Setup -> UM Configuration -> 5.4 Parameters Fax Management Tab Mailbox for Fax Receiving - Specify the Mailbox number...

  • Page 110

    Receiving Faxes : Case 6 (1) Direct Routing Setting the DIL/DID/DDI/MSN destination to the FAX extension allows faxes to be received. Built-in UM Mailbox 101 1. Incoming FAX call FAX Extension (FAX service) Mailbox 103 UM Port 3. The FAX message is 2.

  • Page 111

    Receiving Faxes : Case 6 (2) Direct Routing Set the Mailbox number in which the fax is stored. Setup -> UM Configuration -> 5.4 Parameters Fax Management Tab Mailbox for Fax Receiving - Specify the Mailbox number...

  • Page 112

    4-10 Printing Out Faxes (1) A subscriber can send received faxes to another destination. This feature can be used to send received faxes to a fax machine to print out them. NS1000 FAX extension Built-in UM Ext. 103 Mailbox: 103 Mailbox 103 3.

  • Page 113

    4-10 Printing Out Faxes (2) Default FAX Machine (for each Mailbox) Each subscriber’s settings example Login to the Web MC with a User (User) Profile. Unified Message Tab Click “ Advanced setting”. Fax Options Column Automatic Delivery Status Default Fax Number - Specify the default Fax Number...

  • Page 114

    This Chapter is now complete. Go to Next Chapter.

  • Page 115: E-mail Integration Settings

    Chapter 5 E-mail Integration Settings...

  • Page 116: E-mail Notification : Basic Settings

    5-1 E-mail Notification : Basic Settings (1) Settings to access the E-mail server (1/2) Set E-mail server information, SMTP parameter, etc. depending on the specification of the E-mail server. Setup -> Network Service -> 2.6 SMTP Mail sender information - The sender of the emails from the PBX. SMTP server for relay - SMTP server information (IP address, port number, etc.)

  • Page 117

    5-1 E-mail Notification : Basic Settings (2) Settings to access the E-mail server (2/2) Continued from the previous slide. POP Before SMTP - POP server information, etc. Mail Receiving - parameters for mail receiving...

  • Page 118

    5-1 E-mail Notification : Basic Settings (3) E-mail Option “E-mail” option should be enabled to each Mailbox through COS programming. Setup -> UM Configuration -> 2 Class of Service General Tab “E-mail Option” should be “Yes”. Settings for each COS. * The mailbox should be set to the corresponding COS.

  • Page 119

    5-1 E-mail Notification : Basic Settings (4) Sender (UM Server) E-mail Information Set the e-mail address that appears as sender e-mail address. Setup -> UM Configuration -> 5.4 Parameters E-mail Option Tab E-mail Address * * When an e-mail is sent from the UM system, this e-mail address appears as sender e-mail address. We recommend entering an administrator’s e-mail address here.

  • Page 120

    5-2 E-mail Notification : Mailbox Settings Settings for Each Mailbox Each subscriber’s settings example Login to the Web MC with a User (User) Profile. Unified Message Tab Click “Advanced setting”. Notification Parameters column E-mail/Text Message Device - Click “Edit”.

  • Page 121: E-mail Notification : Mailbox Settings

    5-2 E-mail Notification : Mailbox Settings Main Settings for Each Mailbox Each subscriber’s settings example Destination E-mail Address Notification Type; - All, only Voice, only Fax Whether to attach files; Voice - WAV file - Tiff file E-mail Title settings * Up to 3 e-mail addresses can be registered.

  • Page 122: Imap Integration : System Settings

    5-3 IMAP Integration : System Settings IMAP4 Server Function Settings Enable or Disable the IMAP4 server function, etc. Setup -> Network Service -> 2.7 IMAP4 IMAP4 - Enable / Disable - Port Number IMAP4 over SSL - Enable / Disable - Port Number CAPABILITY command - Enable / Disable...

  • Page 123: Imap Integration : Mailbox Settings

    5-4 IMAP Integration : Mailbox Settings (1) Desktop Messaging (IMAP Integration) Option “Desktop Messaging” option should be enabled through COS programming. Setup -> UM Configuration -> 2 Class of Service General Tab “Desktop Messaging” should be “Yes”. Settings for each COS. * The mailbox should be set to the corresponding COS.

  • Page 124

    5-4 IMAP Integration : Mailbox Settings (2) Message Language (for Each Mailbox) Specify the language of information generated by the UM for the mail (IMAP) client. Setup -> UM Configuration -> 1 Mailbox Settings Settings for each Mailbox. Message Client Display Language...

  • Page 125

    5-4 IMAP Integration : Mailbox Settings (3) Message Client Password (for each Mailbox) “Mailbox Password” is required to access the mailbox from the IMAP client. Access the Web MC (User Profile) Unified Message Tab Mailbox Password (Message Client) - Click “Edit”. Enter the new password.

  • Page 126: Imap Integration : Client Settings

    5-5 IMAP Integration : Client Settings Settings Points Microsoft Outlook example Server Information Select “IMAP”. Account Type : IMAP Enter the IP Address of Incoming mail server : 192.168.0.101 the PBX. Outgoing mail server (SMTP) : smtp.ns1000.com Logon Information Enter the Mailbox number.

  • Page 127

    Thank you ! The END...

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