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Panasonic KX-NS1000 Operating Manual

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Operating Manual
Pure IP-PBX
KX-NS1000
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety (Page 12)" before using this product.
KX-NS1000: PCMPR Software File Version 002.11000 or later

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   Summary of Contents for Panasonic KX-NS1000

  • Page 1

    Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety (Page 12)" before using this product. KX-NS1000: PCMPR Software File Version 002.11000 or later Document Version 2013-04...

  • Page 2

    IP Communication Easy Operation This PBX supports IP communication using A Panasonic telephone that is equipped with a variety of IP telephones, such as the KX-NT300/ a Navigator Key/Jog Dial and a display helps KX-NT500 series with Self Labeling and/or you to access desired features easily.

  • Page 3

    Feature Highlights Call Center Communication Assistant (CA) CA Client users can connect to the PBX without This PBX offers a built-in Call Center feature using an external server. CA Client users can called Incoming Call Distribution (ICD) Group. make calls by clicking in a phonebook on their Incoming calls to an ICD Group can be queued PC, as well as use many other features.

  • Page 4: Document Version

    • Some optional hardware, software, and features are not available in some areas, or for some PBX models. Please consult your certified Panasonic dealer for more information. • This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), SIP phones, and DSS Consoles.

  • Page 5: Account Code Entry

    Feature Highlights [Example] Account Code Entry PT/SLT/PS /SIP Extn. (Account) account code D.Tone Enter #. Off-hook. Press Account or Enter account code SIP phone users will enter (max. 10 digits). not hear this tone. outside phone no. Dial outside phone number. Seize a CO line before entering an outside phone number.

  • Page 6

    Feature Highlights To transfer to an outside party using the PBX service For KX-UT series: SIP Extn. Press ENTER. During a conversation outside CO line phone no. C.Tone HOLD KX-UT series only. KX-UT series: Seize CO line. Dial outside phone Talk.

  • Page 7

    The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by ® Panasonic Corporation is under license. • All other trademarks identified herein are the property of their respective owners. •...

  • Page 8: Table Of Contents

    Table of Contents Table of Contents 1 Operation ....................11 Before Operating the Telephones .................12 1.1.1 For Your Safety ......................12 1.1.2 Important Safety Instructions ..................16 1.1.3 Precautions ........................17 1.1.4 Data Security ........................17 1.1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION ........18 1.1.6 Before Operating the Telephones ..................20 Basic Operations ......................33 1.2.1 Making Calls ........................33...

  • Page 9: Table Of Contents

    Table of Contents 1.3.41 ICD Group Features—Manual Queue Redirection ............114 1.3.42 ICD Group Features—Supervisory ................114 1.3.43 Message Waiting ......................117 1.3.44 Mute ..........................119 1.3.45 Off-hook Monitor ......................120 1.3.46 OHCA (Off-hook Call Announcement) .................120 1.3.47 One-touch Dialing ......................121 1.3.48 Paging ..........................121 1.3.49 Paralleled Telephone ....................124 1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number)

  • Page 10: Table Of Contents

    Table of Contents Manager Service Features ....................234 2.1.1 Dial Tone Transfer ......................234 2.1.2 External BGM (Background Music) ................234 2.1.3 OGM (Outgoing Messages) ..................234 2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release ........................236 2.1.5 Remote Extension Dial Lock ..................237 2.1.6 Time Service Mode Control ..................237 Configuring Unified Messaging Features ..............239...

  • Page 11: Operation

    Section 1 Operation This section shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. Document Version 2013-04 Operating Manual...

  • Page 12: Before Operating The Telephones

    1.1.1 For Your Safety 1.1 Before Operating the Telephones 1.1.1 For Your Safety To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.

  • Page 13

    1.1.1 For Your Safety WARNING For All Telephone Equipment • Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the performance of the product.

  • Page 14

    • Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact an authorized Panasonic Factory Service Center for a replacement. • When mounting the PBX on a 19-inch rack, only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.

  • Page 15

    1.1.1 For Your Safety CAUTION For All Telephone Equipment • The product should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]), and vibration, and should not be exposed to direct sunlight. • Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean with abrasive powders or with chemical agents such as benzine or thinner.

  • Page 16: Important Safety Instructions

    Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO lines until it has been serviced by an authorized Panasonic Factory Service Center. Note For All Telephone Equipment •...

  • Page 17: Precautions

    1.1.4 Data Security 1.1.3 Precautions Notice for users in California This product contains a CR coin cell lithium battery that contains perchlorate material—special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate 1.1.4 Data Security In order to use the PBX safely and correctly, the Security Requirements below must be observed. Failure to do so may result in: •...

  • Page 18: F.c.c. Requirements And Relevant Information

    • Telephone numbers to which the system will be connected • Make: Panasonic • Model: KX-NS1000 • Certification No.: found on the side of the unit • Ringer Equivalence No.: 0.4B • Facility Interface Code: 02LS2 •...

  • Page 19

    1.1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION Note This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 20

    Single Line Telephone (SLT) (e.g., rotary pulse telephone) Which features are available depend on the type of telephone being used. If you are using a Panasonic telephone with a special feature button such as or a display or both, you can follow the operations using the buttons or displayed messages for easy programming.

  • Page 21

    You will hear various tones, during or after an operation, for confirmation. Refer to "5.4.1 Tone" (Appendix). Display In this manual, "the display ..." refers to the display of a Panasonic telephone. If your telephone is not a Panasonic display telephone, the message will not be displayed. If you use a Panasonic display telephone, the display helps you confirm the settings.

  • Page 22

    (Level decreases) (Level decreases) Examples The displays and the illustrations shown as examples are from a telephone connected to the KX-NS1000. Restrictions Some features may be restricted at your extension depending on system programming and the type of telephone being used.

  • Page 23

    1.1.6 Before Operating the Telephones Icon Descriptions The following icons show you the feature availability, notes and action to use the features. This feature cannot be used with a Seize a CO line (One of the (CO) single line telephone. following).

  • Page 24: Flexible Buttons

    When You Use a Panasonic Proprietary Telephone or KX-UT Series SIP Phone If you use a Panasonic proprietary telephone or KX-UT series SIP phone, they may have some of the useful feature buttons described below. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.

  • Page 25

    1.1.6 Before Operating the Telephones MONITOR: MONITOR Used for hands-free dialing. You can monitor the party’s voice in hands-free mode. AUTO ANS (Auto Answer)/MUTE: AUTO ANS Used to receive an incoming call in hands-free mode or mute the microphone during a MUTE conversation.

  • Page 26

    1.1.6 Before Operating the Telephones ANSWER: ANSWER Used to answer an incoming call. RELEASE: RELEASE Used to disconnect the line. Navigator Key/Jog Dial/Volume Key: Used to adjust the volume and the display contrast or select desired items. ENTER: Used to confirm the selected item. CANCEL: Used to cancel the selected item.

  • Page 27

    1.1.6 Before Operating the Telephones Customized Buttons If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account" button. For more information, refer to "3.1.4 Customizing the Buttons" when using a PT or PS, or "Customizing the Flexible Buttons"...

  • Page 28

    1.1.6 Before Operating the Telephones Button Feature Conference Used to establish a multiple party conversation. Used to disconnect the current call and make another call without hanging Terminate External Feature Access Used to access special features offered by a host PBX or a telephone (EFA) company.

  • Page 29

    1.1.6 Before Operating the Telephones Button Feature Used to monitor your own voice mailbox while an incoming caller is leaving Live Call Screening (LCS) a message and, if desired, intercept the call. Used to transfer a call to the mailbox of a specified extension. Also used Voice Mail Transfer to access the Unified Messaging system or the voice mail features of a VPS with one touch.

  • Page 30

    1.1.6 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title Intercom Call Telephone types The abbreviations of PT/SLT/PS/SIP Extn. PT and SLT telephone types are explained in "Telephone types in extension no.

  • Page 31

    1.1.6 Before Operating the Telephones Abbreviation Telephone Type Single Line Telephone Document Version 2013-04 Operating Manual...

  • Page 32

    1.1.6 Before Operating the Telephones Connection Example This diagram shows you a connection example. Telephone Company Pure IP-PBX Private ITSP IP Network Network Fax Machine Router (e.g., ADSL Modem) Printer Remote PC IP-PT Console External Sensor IP Softphone, Client PC Doorphone &...

  • Page 33: Basic Operations

    1.2.1 Making Calls 1.2 Basic Operations 1.2.1 Making Calls – Intercom Call – Operator Call – Calling an Outside Party Intercom Call You can call another extension user. PT/SLT/PS/SIP Extn. extension no. (DSS) Off-hook. Talk. (SDN) Dial extension number, or press DSS or SDN. •...

  • Page 34

    1.2.1 Making Calls Operator Call You can call an extension or a group assigned as the operator. PT/SLT/PS/SIP Extn. Off-hook. Enter 0. Calling an Outside Party You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX.

  • Page 35: Answering Calls

    1.2.2 Answering Calls S-CO Line Access PT/PS/KX-UT133/KX-UT136/KX-UT248/KX-UT670 outside (S-CO) phone no. Off-hook. Press S-CO. Dial outside Talk. phone number. • Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle. Red on: The line is in use.

  • Page 36

    1.2.2 Answering Calls • You can select one of the following methods to answer calls: – Lift the handset to receive the preferred line. (Default: Ringing line is selected.) – Press the SP-PHONE button. (Refer to "1.3.32 Hands-free Operation".) – Press the flashing CO, INTERCOM, ICD Group, PDN, SDN, or DN button directly.

  • Page 37: Telephone Features And Operation

    1.3 Telephone Features and Operation 1.3.1 Absent Message You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.

  • Page 38: Account Code Entry

    Seize a CO line before entering an outside phone number. • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. • Account codes may use the digits "0" through "9".

  • Page 39: Alternate Calling—ring/voice

    1.3.4 Automatic Callback Busy (Camp-on) 1.3.3 Alternate Calling—Ring/Voice The caller can alternate the alerting method, either ring or Ring voice, when making an intercom call. Ring Hello On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call. Ringing (Default): You can call the other party with a ring tone.

  • Page 40

    1.3.4 Automatic Callback Busy (Camp-on) To set (for both extension and CO line) PT/SLT/PS While hearing a busy tone C.Tone Enter 6. On-hook. To answer the callback ringing from an idle extension PT/SLT/PS While hearing a callback ringing R.B.Tone Talk. Off-hook.

  • Page 41: Bgm (background Music)

    1.3.6 Call Hold 1.3.5 BGM (Background Music) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.

  • Page 42

    1.3.6 Call Hold During a conversation C.Tone Press Recall/ Enter On-hook. hookswitch. SIP Extn. During a conversation HOLD On-hook. Press HOLD. Operating Manual Document Version 2013-04...

  • Page 43

    1.3.6 Call Hold Call Hold Retrieve PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) A confirmation tone is heard. Off-hook. Talk. Press flashing CO or INTERCOM, or enter To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) A confirmation held line no.

  • Page 44

    1.3.6 Call Hold SIP Extn. At the holding extension (Call Hold Retrieve) (S-CO) (DN) HOLD Off-hook. Talk. KX-UT133/KX-UT136/KX-UT248/KX-UT670: Press flashing S-CO or DN. Other than KX-UT133/KX-UT136/KX-UT248/KX-UT670: Press HOLD. To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) A confirmation held line no.

  • Page 45: Call Monitor

    1.3.7 Call Monitor • For PT users: The CO or INTERCOM button light shows the current status as follows: – Regular Hold mode Flashing green slowly: Your held call Flashing red: Another extension’s held call – Exclusive Call Hold mode Flashing green moderately: Your held call Red on: Another extension’s held call •...

  • Page 46: Call Park

    1.3.8 Call Park 1.3.8 Call Park You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. You can use this feature as a transferring feature. A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto). If a Call Park button and Call Park (Automatic Park Zone) button have been established, you can select either way to park by simply pressing the corresponding button.

  • Page 47: Call Pickup

    1.3.9 Call Pickup Call Park Retrieve PT/PS/KX-UT133/KX-UT136/KX-UT248/KX-UT670 (Call Park) Press a flashing Call Park. PT/SLT/PS/SIP Extn. stored parking zone no. C.Tone Off-hook. Talk. Enter Dial stored parking zone number (2 digits). • If a call is parked automatically, confirm the parking zone number on the display. •...

  • Page 48: Call Splitting

    1.3.10 Call Splitting Call Pickup You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk. The following types of pickup are available: Group Call Pickup: Picks up a call within your group. Directed Call Pickup: Picks up a specified extension’s call.

  • Page 49

    1.3.10 Call Splitting To alternate between the parties leaving one party on hold temporarily PT/PS/KX-UT series During a conversation (DSS) C.Tone extension no. Press DSS or dial the other Press Talk to the Press Talk to the TRANSFER. party's extension number. TRANSFER.

  • Page 50

    1.3.10 Call Splitting KX-UT133/KX-UT136/KX-UT248/KX-UT670 During a conversation extension no. C.Tone Press HOLD. Dial the other Press HOLD. Talk to the party's extension other party. number. This step can be omitted if Automatic Call Hold is enabled on your telephone. (DN) (S-CO) Press the flashing DN Talk to the...

  • Page 51: Call Transfer

    1.3.11 Call Transfer 1.3.11 Call Transfer – Transferring to an Extension in the PBX – Transferring to an Outside Party Using the PBX Service • You can transfer a held call without talking, and go on-hook even if the transferred party does not answer the call.

  • Page 52

    1.3.11 Call Transfer SIP Extn. During a conversation extension no. C.Tone HOLD KX-UT series only. Dial extension number. KX-UT series: Talk. On-hook. Press TRANSFER. This step can be omitted Other than KX-UT series: (KX-UT series only). Press HOLD. • * For SIP phone users, instead of going on-hook, if you press the TRANSFER button (KX-UT series [except KX-UT670]), Transfer Cancel button (KX-UT670) once, or the HOLD button (non-KX-UT series) once or twice (depending on the telephone being used), you can return to the held call.

  • Page 53: Transferring To An Outside Party Using The Pbx Service

    1.3.11 Call Transfer Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature. PT/PS During a conversation outside CO line phone no. C.Tone Press TRANSFER. Seize CO line. Dial outside Talk. On-hook. phone number.

  • Page 54: Call Waiting Features

    1.3.12 CALL WAITING FEATURES • * For SIP phone users, instead of going on-hook, if you press the TRANSFER button (KX-UT series [except KX-UT670]), Transfer Cancel button (KX-UT670) once, or the HOLD button (non-KX-UT series) once or twice (depending on the telephone being used), you can return to the held call.

  • Page 55: Answering Call Waiting In The Pbx

    1.3.12 CALL WAITING FEATURES One of the following notification methods can be assigned for each extension, depending on the type of telephone being used. (Default: Call Waiting Tone) • Call Waiting Tone: A call waiting tone is heard through the built-in speaker of PT or handset of SLT (® 1.3.13 Call Waiting Tone).

  • Page 56

    1.3.12 CALL WAITING FEATURES While hearing a tone C.Tone Press Recall/hookswitch. Talk to the Enter new party. KX-UT113/KX-UT123 While hearing a tone C.Tone Press HOLD. Talk to the new party. KX-UT133/KX-UT136/KX-UT248/KX-UT670 While hearing a tone (DN) C.Tone (S-CO) Talk to the new party. Press HOLD.

  • Page 57

    1.3.12 CALL WAITING FEATURES 2.1 To disconnect the second call and then talk to the original party PT/PS During a conversation (CO) (ICD Group) (PDN) On-hook. Off-hook. Talk to the original party. (SDN) Press CO, ICD Group, PDN, SDN, or INTERCOM. KX-UT113/KX-UT123 During a conversation On-hook.

  • Page 58

    1.3.12 CALL WAITING FEATURES 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again. PT/PS During a conversation (CO)

  • Page 59

    1.3.12 CALL WAITING FEATURES KX-UT133/KX-UT136/KX-UT248/KX-UT670 During a conversation (DN) (S-CO) Press the flashing DN or S-CO. Talk to the Press HOLD. original party. (DN) (S-CO) On-hook. Off-hook. Press the flashing DN or S-CO. Talk to the new party. During a conversation C.Tone Talk to the Press Recall/hookswitch.

  • Page 60: Call Waiting Tone

    1.3.13 Call Waiting Tone Customizing Your Phone • 3.1.2 Personal Programming—Call Waiting Tone Type Selection If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party and an extension. If you select "Tone 2", you will hear different tones for Call Waiting from an outside party and an extension.

  • Page 61: Character Entry

    1.3.14 Character Entry To set/cancel for intercom calls (Manual Call Waiting) PT/SLT/PS/SIP Extn. No call C.Tone Tone Off-hook. On-hook. Enter 731. Enter 0 or 1. To set/cancel for outside calls (Automatic Call Waiting) PT/SLT/PS/SIP Extn. No tone C.Tone Tone Off-hook. Enter 732.

  • Page 62

    1.3.14 Character Entry Table 1 (Standard mode) Operating Manual Document Version 2013-04...

  • Page 63

    1.3.14 Character Entry Table 2 (Option mode) <Example> To enter "Ann" (5 times) (5 times) Note • To erase the character on the cursor, press CLEAR. • To move the cursor to the left, press • To move the cursor to the right, press .

  • Page 64: Conference

    1.3.15 Conference 1.3.15 Conference – Conference – Leaving Three-party Conference Conference You can add one or more parties to your conversation. • For KX-UT133/KX-UT136/KX-UT248/KX-UT670 SIP phone users: When you press the CONFERENCE/CONF/Conference button for the first time to establish a conference call, the DN/S-CO button for the call will turn off and a new DN button will light green for the conference call.

  • Page 65

    1.3.15 Conference PT/PS During a conversation desired phone no. C.Tone Press TRANSFER. Dial desired Talk to the Press TRANSFER. Enter 3. phone number. new party. Seize a CO line before dialing an outside phone number. Talk with multiple parties. During a conversation desired phone no.

  • Page 66

    1.3.15 Conference To establish a conference call when receiving a call from an outside party during a two-party conversation PT/PS During a conversation (CO) (ICD Group) (CO) (PDN) (PDN) (SDN) (SDN) Press HOLD. Press the flashing CO, Press CONF Talk to the PDN, or SDN.

  • Page 67

    1.3.15 Conference To add another party on hold to a conference PT/PS During a 3- to 7-party conference (CO) (ICD Group) C.Tone (PDN) Press CONF. Press CONF. Talk with multiple parties. (SDN) Press the flashing CO, ICD Group, PDN, or SDN corresponding to the party on hold.

  • Page 68

    1.3.15 Conference To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) (ICD Group) (PDN) Press TRANSFER once (SDN) Press Talk. FLASH/RECALL. or twice to establish a conversation with the party to be disconnected. The other party will be put on hold.

  • Page 69: Conference, Unattended

    1.3.16 Conference, Unattended To leave a conference involving at least one other extension PT/SLT/PS/KX-UT series During a three-party conference On-hook. To leave a conference involving two outside parties PT/PS During a three-party conference On-hook. Press TRANSFER. During a three-party conference Press Recall/hookswitch.

  • Page 70

    1.3.16 Conference, Unattended To leave a conference PT/PS During a 3- to 7-party conference Press CONF. On-hook. To return while others are talking PT/PS (CO) (ICD Group) (PDN) (SDN) Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM. To complete a conversation PT/PS During a conversation On-hook.

  • Page 71: Conference Group Call

    1.3.17 Conference Group Call 1.3.17 Conference Group Call You can call multiple parties, assigned as members of a group (conference group), and establish a multiple party conversation with the called parties. You can make a conference group call to both extensions and CO lines (including analog lines).

  • Page 72

    1.3.17 Conference Group Call • * If you do not enter an entry code when making the conference group call, extensions/outside telephones can join the conversation without needing to enter an entry code. • Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no one can join a conversation that is already in progress.

  • Page 73

    1.3.17 Conference Group Call To make/answer a conference group call (for both extension and CO line) PT/SLT/PS/SIP Extn. Caller conference entry code group no. Enter Dial conference Off-hook. Enter entry code group number (max. 8 digits). (1 digit). Wait for an answer.

  • Page 74

    1.3.17 Conference Group Call To make a conversation with a party in the group’s preassigned order PT/PS During an announcement Press CONF. To end a conversation with a specific party PT/PS During a conversation To end a conversation with a specific party (DSS) Press DSS.

  • Page 75

    1.3.17 Conference Group Call For a called extension To send a notification tone to the caller and join a conversation PT/SLT/PS Called Party During an announcement (DSS) Press DSS corresponding to the caller. Wait for reply. Talk. Press Recall/ hookswitch. PT/PS Caller During an announcement...

  • Page 76

    1.3.17 Conference Group Call For security reasons, you can set a specific entry code for the conference group call. To join the conversation, extensions/outside telephones have to enter the same entry code. Therefore, you have to inform the parties to be added to the conversation of the entry code in advance. For an extension originating the conversation To make a conference group call with an entry code PT/SLT/PS/SIP Extn.

  • Page 77: Data Line Security

    1.3.18 Data Line Security For an extension joining the conversation To join a conversation with an entry code PT/SLT/PS/SIP Extn. conference entry code group no. Enter Dial conference Off-hook. Enter entry code Enter #. group number (1 digit). (max. 8 digits). C.Tone Talk.

  • Page 78: Disa (direct Inward System Access)

    1.3.19 DISA (Direct Inward System Access) To set/cancel PT/SLT/PS/SIP Extn. C.Tone Cancel Enter 730. Enter 1 to set On-hook. Off-hook. or 0 to cancel. 1.3.19 DISA (Direct Inward System Access) – Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension.

  • Page 79: To Call An Extension

    1.3.19 DISA (Direct Inward System Access) To call an extension From Outside Telephone PIN: Personal Identification Number In No Security Mode/Trunk Security Mode DISA desired phone no. extension no. R.B.Tone & DISA message Off-hook. Dial DISA Dial desired extension number. phone number.

  • Page 80

    1.3.19 DISA (Direct Inward System Access) To call an outside party From Outside Telephone PIN: Personal Identification Number In No Security Mode DISA outside R.B.Tone & phone no. phone no. DISA message Off-hook. Dial DISA Dial outside phone number. phone number. Seize a CO line before dialing an outside phone number.

  • Page 81: Dnd (do Not Disturb)

    1.3.20 DND (Do Not Disturb) CAUTION There is a risk that fraudulent telephone calls will be made using the CO-to-CO Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (CO Line Security or All Security).

  • Page 82: Dnd Override

    1.3.20 DND (Do Not Disturb) • For KX-UT series SIP phones (except KX-UT670), when Call Forwarding or Do Not Disturb is enabled, FWD/DND appears on the display in stand-by mode. For KX-UT670, when Call Forwarding or Do Not Disturb is enabled, a status icon appears on the display. For details, refer to the documentation for your phone.

  • Page 83

    1.3.20 DND (Do Not Disturb) To call PT/SLT/PS extension no. DND Tone R.B.Tone Off-hook. Dial extension Enter 1. Talk. number. • SIP phone users cannot use DND Override to call someone who has set the DND feature, but can let other extensions call them using DND Override when the DND feature is set.

  • Page 84: Door Open

    1.3.21 Door Open To set and clear FWD/DND for outside/intercom calls While on-hook (when in FWD/DND Setting Mode) Outside Calls Intercom Calls Enter 1 or 2. Press STORE. Press the fixed FWD/DND button. FWD/DND off DND on Press STORE to set. Enter 0 or 1.

  • Page 85: Doorphone Call

    1.3.22 Doorphone Call From a preprogrammed extension PT/SLT/PS/SIP Extn. doorphone no. C.Tone Off-hook. Enter Enter doorphone On-hook. number (2 digits). From any extension while talking to the doorphone PT/SLT/PS/SIP Extn. C.Tone Enter 5. On-hook. • The door open will be triggered for a specified time period. 1.3.22 Doorphone Call Preprogrammed extensions or an outside party can receive a call from a doorphone, and talk to the person through the doorphone.

  • Page 86: Efa (external Feature Access)

    1.3.23 EFA (External Feature Access) To answer a call from the doorphone PT/SLT/PS/SIP Extn. Off-hook. • For KX-UT series SIP phone users: If the doorphone number and name are stored in the phonebook of your phone, the doorphone information is displayed on your phone when a call arrives from the doorphone.

  • Page 87: Executive Busy Override

    1.3.24 Executive Busy Override <Example> To hold the current call and then talk to the new party PT/PS/KX-UT series During a conversation with an outside party During a conversation with an outside party desired service desired service code (EFA) code Press FLASH/RECALL or EFA.

  • Page 88

    1.3.24 Executive Busy Override To join an intercom call PT/SLT/PS Party joining the call extension no. (PDN) B. Tone C.Tone Enter 3. Off-hook. Talk. (SDN) Dial extension number, or press red PDN or SDN. A three-party conversation is now established. Parties in the conversation During a conversation C.Tone...

  • Page 89: Extension Dial Lock

    1.3.25 Extension Dial Lock To talk to each party alternately PT/PS During a conversation To continue Talk to the Press TRANSFER. other party. Executive Busy Override Deny A preprogrammed extension user can prevent his calls from being interrupted by another extension user (Default: Allow other users to interrupt calls).

  • Page 90: Extension Feature Clear

    1.3.26 Extension Feature Clear To unlock PT/SLT/PS/SIP Extn. PIN: Personal Identification Number extension PIN C.Tone Enter 0. Enter extension PIN Off-hook. On-hook. Enter (max. 10 digits). • If you forget the extension PIN or cannot unlock your extension, consult your manager. The manager can clear your extension PIN, or unlock your extension.

  • Page 91: Extension Pin (personal Identification Number)

    1.3.27 Extension PIN (Personal Identification Number) Features Default Setting Hot Line Message Waiting—(All the messages that have been left by other extension users) Call Pickup Deny Allow Call Forwarding (FWD) Absent Message Paging Deny Allow Timed Reminder Cleared Do Not Disturb (DND) Call Waiting Enable—Tone Executive Busy Override...

  • Page 92: External Relay

    1.3.28 External Relay Extension Dial Lock Clear To set PT/SLT/PS/SIP Extn. PIN: Personal Identification Number extension PIN 799. Enter 1. Enter extension Off-hook. Enter PIN (max. 10 digits). same extension PIN C.Tone Enter #. Enter same extension Enter #. On-hook. PIN (max.

  • Page 93: External Sensor

    1.3.30 FWD (Call Forwarding) To switch on the relay PT/SLT/PS relay no. C.Tone Enter relay number Enter On-hook. Off-hook. (2 digits). • The relay will be switched off after a specified time period. 1.3.29 External Sensor Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX.

  • Page 94

    1.3.30 FWD (Call Forwarding) FWD (Call Forwarding) You can have your incoming calls forwarded to a specified destination. All Calls: All calls are forwarded. Preset extensions may also forward from their own receiving group. Busy: All calls are forwarded when your extension is busy. No Answer: All calls are forwarded when you do not answer the call within a specified time period.

  • Page 95

    1.3.30 FWD (Call Forwarding) To set/cancel PT/SLT/PS/SIP Extn. Cancel Both Calls All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter Enter 0 to 2 as Enter required you desire. number. For "Cancel", go on-hook directly after entering 0. destination extension no.

  • Page 96

    1.3.30 FWD (Call Forwarding) • When using a proprietary telephone, you can set or cancel Call Forwarding by pressing the FWD/DND button (fixed button) instead of " 710". When using a KX-UT series SIP phone (except KX-UT670), you can also press the FWD/ DND button and then press up or down with the Navigator Key to set or cancel Call Forwarding for all calls.

  • Page 97

    1.3.30 FWD (Call Forwarding) • For KX-UT series SIP phones (except KX-UT670), when Call Forwarding or Do Not Disturb is enabled, FWD/DND appears on the display in stand-by mode. For KX-UT670, when Call Forwarding or Do Not Disturb is enabled, a status icon appears on the display. For details, refer to the documentation for your phone.

  • Page 98

    1.3.30 FWD (Call Forwarding) FWD/DND Settings Using Fixed FWD/DND Button Using a proprietary telephone (PT) or KX-UT series SIP phone (except KX-UT670), you can easily switch the FWD/DND status, and set the forward destination for outside/intercom calls with the FWD/DND button (fixed button). For PT users, it is also possible to set outside telephone numbers (e.g., your cellular phone) as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) group, to ring together with other ICD group members for calls to the group.

  • Page 99

    1.3.30 FWD (Call Forwarding) To switch FWD/DND status for intercom calls While on-hook (when in FWD/DND Setting Mode) The current FWD/DND status for intercom calls is displayed. Press the fixed FWD/DND Enter 2. Press the fixed FWD/DND button. button again to switch the status.

  • Page 100

    1.3.30 FWD (Call Forwarding) To set and clear FWD/DND for all calls KX-UT113/KX-UT123/KX-UT133/KX-UT136/KX-UT248 While on-hook : FWD/DND off FWD/DND Off : DND on Do Not Disturb destination extension no. FWD(All) : FWD–All Calls FWD(BSY) : FWD–Busy FWD(NA) : FWD–No Answer outside Press the fixed CO line...

  • Page 101: Hands-free Answerback

    1.3.31 Hands-free Answerback To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD group While on-hook (when in FWD/DND Setting Mode) Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4 Press the fixed Enter 4 to 7.

  • Page 102: Hands-free Operation

    1.3.32 Hands-free Operation To set/cancel PT/KX-UT113/KX-UT123/KX-UT133/KX-UT136/KX-UT248 While on-hook Press AUTO ANS. • PT users: The AUTO ANS button light shows the current status as follows: Off: Not set Red on: Set • KX-UT series SIP phone (except KX-UT670) users: When Hands-free Answerback is set, the AUTO ANS icon appears on the display.

  • Page 103: Headset Operation

    1.3.33 Headset Operation 1.3.33 Headset Operation – Headset Operation – Answer/Release Button Headset Operation You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. However, for the KX-UT113/KX-UT123, Headset mode is enabled automatically when a headset is connected to the headset jack of the telephone.

  • Page 104

    1.3.33 Headset Operation • For KX-NT300 series (except KX-NT321)/KX-NT560/KX-DT343/KX-DT346/KX-UT248 telephone users: – With KX-NT300 series (except KX-NT321)/KX-NT560/KX-DT343/KX-DT346/KX-UT248 telephones, you can use a Bluetooth wireless headset registered on your extension as a headset. – Operating Distance Please keep the telephones with connected Bluetooth Modules, 3 m (9 ft 10 in) or more apart from each other.

  • Page 105: To Transfer A Call

    1.3.33 Headset Operation To answer (Answer) Press Answer. Talk. To transfer a call During a conversation (DSS) The called TRANSFER party answers. (Release) desired phone no. Press TRANSFER. Press Release. Press DSS or dial desired phone number. Seize CO line before dialing outside phone number.

  • Page 106: Hospitality Features

    1.3.35 Hot Line To end a conversation During a conversation (Release) Press Release. Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit an Answer button or a Release button. 1.3.34 HOSPITALITY FEATURES In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension.

  • Page 107: Icd Group Features

    1.3.36 ICD GROUP FEATURES To set/cancel PT/SLT/PS Cancel C.Tone On-hook. Off-hook. Enter 740. Enter 1 to set or 0 to cancel. To dial PT/SLT/PS Off-hook. • To call another party, dial the desired party’s phone number before the preprogrammed number is dialed. •...

  • Page 108: Icd Group Features—call Log History For Icd Group

    1.3.37 ICD Group Features—Call Log History for ICD Group Features Description Manual Queue You can forward the longest waiting call in the queue of calls to the ICD Redirection (Hurry-up group to a preprogrammed destination manually. Transfer) (® 1.3.41 ICD Group Features—Manual Queue Redirection) You can set a forward destination for your ICD group.

  • Page 109: Icd Group Features—incoming Call Queue Monitor

    1.3.38 ICD Group Features—Incoming Call Queue Monitor To clear Call Log History 6-Line Display PT While the Call Log History is displayed Since JAN.29 09:10AM Total Calls 00996 Overflow Calls 00131 Lost Calls 00039 Average Waiting 01'06 EXIT CLEAR Press "CLEAR". •...

  • Page 110: Icd Group Features—log-in/log-out

    1.3.39 ICD Group Features—Log-in/Log-out • For information about other supervisory features, refer to "1.3.42 ICD Group Features—Supervisory". 1.3.39 ICD Group Features—Log-in/Log-out You can control your status in an incoming call distribution (ICD) group. When in the Log-out mode, incoming calls to the group will not ring at your extension.

  • Page 111

    1.3.39 ICD Group Features—Log-in/Log-out PT/PS ICD Group: Incoming Call Distribution Group While on-hook ICD Group Specified extension no. (Log-in/Log-out) Press Log-in/Log-out. Enter ICD Group extension number or KX-UT133/KX-UT136/KX-UT248/KX-UT670 While on-hook (Log-in/Log-out for all groups) (Log-in/Log-out of a specified group) Press Log-in/Log-out for all groups or Log-in/Log-out of a specified group.

  • Page 112: Icd Group Features—log-in/log-out Monitor And Remote Control

    1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode) PT/PS/KX-UT133/KX-UT136/KX-UT248/KX-UT670 While on-hook (Wrap-up) Press red or flashing red Wrap-up.* • * The status will be as follows: Ready ®...

  • Page 113

    1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control To enter incoming call queue monitoring mode 6-Line Display PT ICD Group extension no. C.Tone Off-hook. Enter 739. Enter ICD Group extension number. Group Monitor On On-hook. To monitor the Log-in/Log-out status 6-Line Display PT While the display is in incoming call queue monitoring mode JAN.31...

  • Page 114: Icd Group Features—manual Queue Redirection

    1.3.42 ICD Group Features—Supervisory • Depending on the current status of the ICD group member, pressing the DSS button changes the status as follows: Log-in mode (Not Ready) ® Log-in mode (Ready) Log-in mode (Ready) ® Log-out mode Log-out mode ® Log-in mode (Ready) •...

  • Page 115

    1.3.42 ICD Group Features—Supervisory Features Description The supervisor extension can monitor the status of calls waiting in the queue Incoming Call Queue to be answered. Monitor (® 1.3.38 ICD Group Features—Incoming Call Queue Monitor) The supervisor extension can monitor the Log-in/Log-out status of the ICD group members with the lights of corresponding DSS buttons.

  • Page 116

    1.3.42 ICD Group Features—Supervisory The following chart shows the flow of supervisory displays and access operations: Initial Display JAN.31 08:10AM PROG INFO RING MENU ICD Group "EXIT" extension Incoming Call Queue Monitor JAN.31 08:10AM --- Date and time 601:Sales Section --- Floating extension number/name of ICD group Waiting Calls Now: 00006 --- The number of queued calls...

  • Page 117: Message Waiting

    1.3.43 Message Waiting 1.3.43 Message Waiting For an extension leaving a message waiting indication When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back. For an extension receiving a message waiting indication As a message receiver, the Message button light or Message/Ringer Lamp lets you know that a call has been received.

  • Page 118

    1.3.43 Message Waiting For an extension receiving a message waiting indication To check the left message and call back PT/PS While on-hook Press MESSAGE Off-hook. Talk. until the desired extension appears. To call back PT/SLT/PS Press MESSAGE or enter 70 and then 2. Talk.

  • Page 119: Mute

    1.3.44 Mute To clear message waiting indications left on your extension PT/SLT/PS/KX-UT series your extension no. C.Tone Off-hook. Enter Enter 0. Dial your On-hook. extension number. • The Message button light or Message/Ringer Lamp shows the current status as follows: Off: No message Red on: You have a message •...

  • Page 120: Off-hook Monitor

    1.3.46 OHCA (Off-hook Call Announcement) • The AUTO ANS/MUTE or VOICE CALL/MUTE button light for PTs, or the SP-PHONE button light for KX-UT series SIP phones shows the current status as follows: Off: Normal Flashing red: Mute • If mute is used during OHCA, it will become Handset Mute. •...

  • Page 121: One-touch Dialing

    1.3.48 Paging • OHCA is only available with certain digital proprietary telephones. • OHCA is not available for outside calls; only call waiting tone can be set (refer to "1.3.13 Call Waiting Tone"). • A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension.

  • Page 122

    1.3.48 Paging To page PT/SLT/PS/SIP Extn. paging group Wait for an answer C.Tone Dial paging group Off-hook. Enter Announce. Talk. number (2 digits). • If the group which you paged is already being used for paging, you hear a busy tone. To answer PT/SLT/PS/SIP Extn.

  • Page 123

    1.3.48 Paging Paging and then Transferring a Call You can transfer a call after making paging announcements. PT/SLT/PS During a conversation paging group C.Tone Press TRANSFER or Dial paging group Enter Announce. Recall/hookswitch. number (2 digits). The other party is placed on hold.

  • Page 124: Paralleled Telephone

    1.3.49 Paralleled Telephone Paging Deny You can set your extension not to receive paging announcements. PT/KX-UT series Deny C.Tone Allow Off-hook. Enter 721. Enter 1 or 0. On-hook. 1.3.49 Paralleled Telephone A digital proprietary telephone extension user can choose whether the single line telephone connected in parallel will ring or not, when an incoming call is received.

  • Page 125: Pdn (primary Directory Number)/sdn (secondary Directory Number Extension

    1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension 1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are useful when extension users will handle calls for other extensions. For example, a secretary or multiple secretaries can handle calls and check the call status of a boss or multiple bosses.

  • Page 126

    1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Light Pattern PDN Button Status SDN Button Status Flashing red The PDN extension is receiving an The corresponding PDN extension is rapidly incoming call to an incoming call receiving an incoming call. distribution (ICD) group.

  • Page 127

    1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Call Hold Retrieve PT/PS To retrieve a call at the holding extension (PDN) (SDN) Off-hook. Press flashing green Talk. PDN or SDN. To retrieve a call from another extension—only Regular Hold (PDN) (SDN) Off-hook.

  • Page 128: Printing Message

    1.3.51 Printing Message • System programming is required to use this feature during a conversation with an extension. • * When an SDN button is in Standard SDN Key Mode, you have to press the SDN button twice to transfer the call, unless you used that SDN button to answer an incoming call. Customizing Your Phone •...

  • Page 129: Privacy Release

    1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation) 1.3.52 Privacy Release You can let a third party join your current outside call and establish a three-party conversation. You can also leave the conversation and then let the two other parties talk. To let a third party join your conversation and establish a three-party conversation PT/PS Your extension (on the outside call)

  • Page 130: Private Network Features—clir (calling Line Identification Restriction)

    1.3.54 Private Network Features—CLIR (Calling Line Identification Restriction) To show either the number assigned to the CO line or your extension PT/SLT/PS/SIP Extn. Public C.Tone Your extension Enter 7 2. Enter 1 for public or 2 On-hook. Off-hook. for your extension. •...

  • Page 131: Private Network Features—colp (connected Line Identification Presentation)

    1.3.56 Private Network Features—COLR (Connected Line Identification Restriction) 1.3.55 Private Network Features—COLP (Connected Line Identification Presentation) When receiving a call through a private network, you can present your preprogrammed telephone number to the calling party. You can select the telephone number sent, either the number of the line used or the number assigned to your extension.

  • Page 132: Private Network Features—tie Line Access

    1.3.57 Private Network Features—TIE Line Access 1.3.57 Private Network Features—TIE Line Access You can access extensions connected to other PBXs in a private network. To call PT/SLT/PS/SIP Extn. extension no. private phone no. Dial extension number or Off-hook. Talk. enter 7 and then dial private phone number. •...

  • Page 133: Quick Dialing

    1.3.59 Redial, Last Number 1.3.58 Quick Dialing You can make a call simply by pressing the preprogrammed number for quick dialing. PT/SLT/PS/SIP Extn. quick dialing no. Off-hook. Dial quick dialing number (max. 8 digits). • This is a useful feature for hotels. For example, to dial Room Service, dial the digit "3", not the full extension number.

  • Page 134: Room Status Control

    1.3.60 Room Status Control 1.3.60 Room Status Control In a hotel-type environment, an extension assigned as a hotel operator can check guests into or out of rooms and confirm that the room is clean and ready for the next guest by changing the room status of the corresponding extension.

  • Page 135

    1.3.60 Room Status Control To check in a guest 6-Line Display PT While on-hook Enter Room Number ENTER extension no. (Check-in) (DSS) EXIT ENTER Press Check-in. Dial extension number and then press "ENTER", or press desired DSS. To continue Room: 1234 EXIT Confirm check in? (Check-in)

  • Page 136: Check Out

    1.3.60 Room Status Control To check out a guest 6-Line Display PT While on-hook Enter Room Number ENTER extension no. (Check-out) (DSS) EXIT ENTER Dial extension number and then press Press Check-out. "ENTER", or press desired DSS. To continue Room: 1234 EXIT Confirm check out? (Check-out)

  • Page 137: Self Labeling (kx-nt366/kx-nt560/kx-ut248/kx-ut670 Only)

    1.3.61 Self Labeling (KX-NT366/KX-NT560/KX-UT248/KX-UT670 only) To change the cleaning status of a room 6-Line Display PT While on-hook Enter Room Number (Cleaned-up) EXIT ENTER Press Cleaned-up. To continue EXIT ENTER extension no. (DSS) (Cleaned-up) Dial extension number and then press Press "EXIT"...

  • Page 138

    1.3.61 Self Labeling (KX-NT366/KX-NT560/KX-UT248/KX-UT670 only) For KX-NT560: The KX-NT560 IP-PT has 8 flexible buttons, and the telephone’s display shows which feature, telephone number, or extension number is assigned to each button. You can press the Page key to display 3 other sets (pages) of 8 flexible button assignments.

  • Page 139: Speed Dialing, Personal

    1.3.62 Speed Dialing, Personal To switch display KX-NT366/KX-NT560/KX-UT248/KX-UT670 Press NEXT PAGE or Page key to display the desired page. • For KX-NT366 and KX-NT560 users: – When you answer an incoming call or when you seize a CO line, the display automatically changes to the page that contains the green lit button.

  • Page 140: Speed Dialing, System

    1.3.64 TAFAS (Trunk Answer From Any Station) To dial PT/SLT/SIP Extn. personal speed dialing no. Off-hook. Enter Dial personal speed Press AUTO DIAL dialing number (2 digits). or enter • To call using a directory, refer to "1.4.3 Directories". • For SIP phone users: Telephones display only personal speed dialing numbers.

  • Page 141: Timed Reminder

    1.3.65 Timed Reminder • You can also receive a paging announcement via a speaker with this operation. 1.3.65 Timed Reminder You can set an alarm at your telephone as a reminder of a meeting or appointment. The alarm can occur either once or daily (every day until canceled) at a preset time. When you go off-hook to answer, you will hear a special dial tone or prerecorded message.

  • Page 142: Time Service

    1.3.66 Time Service To stop or answer the ringback PT/SLT Press INTERCOM or off-hook. To confirm Press TRANSFER several times. • You can also confirm the timed reminder by using the soft button. • The alarm keeps ringing for preprogrammed seconds. •...

  • Page 143: Verification Code Entry

    1.3.68 VOICE MAIL FEATURES • The Time Service (Day/Night/Lunch/Break) button light always shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing green: Break mode Red on: Night mode Flashing red: Holiday mode • Any extension user except the managers can check the current status by pressing the Time Service (Day/Night/Lunch/Break) button.

  • Page 144: Voice Mail Features—lcs (live Call Screening)

    Voice Processing System features are not available for SIP phone users. 1.3.69 Voice Mail Features—LCS (Live Call Screening) Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can monitor a call without answering while the caller is leaving a message in your mailbox.

  • Page 145

    1.3.69 Voice Mail Features—LCS (Live Call Screening) To cancel Live Call Screening PT/PS (Live Call Screening) Press red Live Call Screening. Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring...

  • Page 146: Voice Mail Features—two-way Record

    Create or edit a Live Call Screening (LCS) button. 1.3.70 Voice Mail Features—Two-way Record Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can record a conversation into a mailbox while talking on the phone.

  • Page 147: Voice Mail Features—voice Mail Integration

    1.3.71 Voice Mail Features—Voice Mail Integration To record into another mailbox with one touch (One-touch Two-way Transfer) PT/PS During a conversation (One-touch Two-way Transfer) Press One-touch Two-way Transfer. • The Two-way Record button light, Two-way Transfer button light or One-touch Two-way Transfer button light shows the current status as follows: Off: Not recording.

  • Page 148

    1.3.71 Voice Mail Features—Voice Mail Integration To forward your calls to your mailbox PT/SLT/PS Both Calls Cancel All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter Enter 0 to 2 as you desire. Enter required number. For "Cancel", go on-hook directly after entering 0.

  • Page 149: Wake-up Call

    1.3.72 Wake-up Call To transfer your own call to the called extension’s mailbox PT and SLT PT/PS extension no. R.B.Tone (Voice Mail Transfer) B.Tone (DSS) DND Tone Off-hook. Dial extension number Press Voice Mail or press DSS. Transfer. To listen to messages PT/SLT/PS MESSAGE (Voice Mail...

  • Page 150

    1.3.72 Wake-up Call • This feature can also be set from a room extension (Timed Reminder). The most recent setting will be valid no matter which extension made the setting. For information about setting a Timed Reminder, refer to "1.3.65 Timed Reminder". To set extension no.

  • Page 151: Walking Cos

    1.3.73 Walking COS To confirm Display PT Enter Room Number Enter 2. Off-hook. Enter 1234 11:50 AM Onetime extension no. C.Tone (DSS) On-hook. Dial extension number Confirm the Timed Reminder or press desired DSS. information. • When a timed reminder starts, and when it is answered or not answered, detailed timed reminder information is recorded automatically.

  • Page 152: Walking Extension

    1.3.74 Walking Extension To make a call or set features from another extension PT/SLT/PS PIN: Personal Identification Number desired phone no. your extension PIN C.Tone & extension no. D.Tone desired feature no. Off-hook. Enter Dial your Enter extension PIN extension number. (max.

  • Page 153: Walking Extension, Enhanced

    1.3.75 Walking Extension, Enhanced To exchange your settings with another extension PT/SLT PIN: Personal Identification Number your extension no. Dial your 727. Off-hook. extension number. Enter extension PIN D.Tone Enter extension PIN On-hook. (max. 10 digits). • An extension personal identification number (PIN) is required to use this feature. Refer to "1.3.27 Extension PIN (Personal Identification Number)".

  • Page 154

    1.3.75 Walking Extension, Enhanced <Example (a)> When using extension settings at a different location Main Office Service-in Service-out Service-out Extension status of Telephone A Extn. No. 101 Extn. No. 101 Extn. No. 102 Service-out Service-in Service-out Service-out Branch Office Extn. No. 102 Extn.

  • Page 155: Whisper Ohca

    1.3.76 Whisper OHCA To set an extension to Service-out status PT/SLT Off-hook. Enter 727. Enter #. On-hook. To set an extension to Service-in status and have your own settings available PT/SLT PIN: Personal Identification Number your extension no. 727. Dial your extension Off-hook.

  • Page 156: Wireless Xdp Parallel Mode

    1.3.77 Wireless XDP Parallel Mode • Whisper OHCA is only available with certain digital proprietary telephones and IP proprietary telephones. In addition, both you and the other party must use supported telephones. • Whisper OHCA is not available for outside calls; only call waiting tone can be set (refer to "1.3.13 Call Waiting Tone").

  • Page 157: Display Features

    1.4.1 Call Log, Incoming 1.4 Display Features 1.4.1 Call Log, Incoming When you receive an outside call or an external sensor call, call information is recorded automatically in the incoming call log. A preprogrammed number of calls can be logged per extension. When the call log is full and other call arrives, the oldest call is deleted.

  • Page 158

    1.4.1 Call Log, Incoming The incoming call log information is displayed as follows: [With Caller's Name] ------------------------------------ Caller's name (max. 20 digits) Catherine OCT.27 4:30PM --------------- Date and time the call was received New : Not Answered ----------------- Answering Status* 1234567 --------------------------------------- Caller's number (max.

  • Page 159: Call Log, Outgoing

    1.4.2 Call Log, Outgoing To clear the log information Display PT While viewing the log information (Call Log) Press Call Log, or Up or Down Press TRANSFER. until desired party appears. To call Display PT While viewing the log information (Call Log) Off-hook.

  • Page 160

    1.4.2 Call Log, Outgoing • PS users: Refer to the documentation for your phone. • KX-UT series SIP phone users: Refer to the documentation for your KX-UT series SIP phone. To call KX-NT300/KX-NT500/KX-DT300/KX-T7600 While on-hook Press Left. Press Up or Down Off-hook.

  • Page 161

    1.4.2 Call Log, Outgoing <Operation Example: Storing the caller’s information in personal speed dialing> [Initial Display] Press OCT.27 03:13PM PROG INFO RING MENU 05:12341115678 Name? ABCD EXIT CLEAR ENTER Press Enter name. Outgoing Call Log 05:12341115678 EXIT ENTER ABCD EXIT CLEAR ENTER Press until desired number is...

  • Page 162: Directories

    1.4.3 Directories 1.4.3 Directories You can select and call using the directories (Personal Speed Dialing Directory, System Speed Dialing Directory and Extension Number Directory). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replace with the caller’s information. –...

  • Page 163: Storing New Names And Numbers

    1.4.3 Directories Storing New Names and Numbers To store a Personal Speed Dialing Directory item Display PT While on-hook name phone no. PAUSE Press PROGRAM Enter phone number Press ENTER Enter name Press ENTER or PAUSE. or STORE. or STORE. (max.

  • Page 164: System Feature Access

    1.4.4 System Feature Access • To enter characters, refer to "1.3.14 Character Entry". • For more details, refer to "To store the names and numbers in personal speed dialing" in "3.1.2 Personal Programming". 1.4.4 System Feature Access You can access commonly used features with the "Feature Access" menu. To select a feature from the "Feature Access"...

  • Page 165

    1.4.4 System Feature Access <Display Prompts> [Call Back Cancel] [Call Pickup Directed] [Call Pickup Group] ->Call Back Cancel Call Back Cancel Call Back Cancel Call Pickup Directed ->Call Pickup Directed Call Pickup Directed Call Pickup Group Call Pickup Group ->Call Pickup Group Doorphone Call Doorphone Call Doorphone Call...

  • Page 166

    1.4.4 System Feature Access [Doorphone Call] [Door Open] [External BGM] Call Back Cancel Call Back Cancel ->External BGM Call Pickup Directed Call Pickup Directed Paging Call Pickup Group Call Pickup Group External Relay ON ->Doorphone Call Doorphone Call Call Back Cancel Door Open ->Door Open Call Pickup Directed...

  • Page 167

    1.4.4 System Feature Access [Paging] [External Relay ON] External BGM External BGM ->Paging Paging External Relay ON ->External Relay ON Call Back Cancel Call Back Cancel Call Pickup Directed Call Pickup Directed EXIT ENTER EXIT ENTER ENTER ENTER Press Press Group No.

  • Page 168

    1.4.4 System Feature Access Features Refer to Directed Group Call Pickup You can pick up a call ringing at another extension within a call pickup group. (® 1.3.9 Call Pickup) Data Line Security You can protect the line against audible notification tones, such as a call waiting tone during a conversation.

  • Page 169: Cellular Phone Features

    1.5.1 Cellular Phone Features 1.5 Cellular Phone Features 1.5.1 Cellular Phone Features When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone, you can use the following features if enabled through system programming. –...

  • Page 170

    1.5.1 Cellular Phone Features Adding Other Parties during a Conversation (Conference) To establish a conference call Cellular Phone During a conversation extension no. D.Tone C.Tone Enter #. Dial extension number. Talk to the Enter #. Enter 3. new party. Talk with multiple parties. Talking to Two Parties Alternately (Call Splitting) Cellular Phone During a conversation...

  • Page 171

    1.5.1 Cellular Phone Features Paging and then Transferring a Call Cellular Phone During a conversation paging group C.Tone D.Tone Enter #. Dial paging group Enter Announce. number (2 digits). The party is placed on hold. Wait for an answer. On-hook. Talk.

  • Page 172: Unified Messaging Features

    1.6.1 What is the Unified Messaging system? 1.6 Unified Messaging Features 1.6.1 What is the Unified Messaging system? Introduction to the Unified Messaging system Your PBX can provide you with Unified Messaging system service. You or an outside party can access the Unified Messaging system from a telephone.

  • Page 173

    1.6.1 What is the Unified Messaging system? Prompts Prompts are recorded voice guidance messages that help you set and use Unified Messaging system features. Prompts also help callers when the system is handing their calls. Depending on how your Unified Messaging system is programmed, subscribers and callers can select the language they prefer for system prompts.

  • Page 174: Logging In To And Configuring Your Mailbox

    1.6.2 Logging in to and Configuring Your Mailbox 1.6.2 Logging in to and Configuring Your Mailbox – Logging in to Your Mailbox – Subscriber Tutorial (Easy Mailbox Configuration) – Changing or Deleting Your Personal Greeting Messages – Personal Greetings for Caller ID –...

  • Page 175

    1.6.2 Logging in to and Configuring Your Mailbox Manual log-in PT/SLT/PS/SIP Extn. (Voice Mail Transfer) Off-hook. Enter #6. UM group’s floating extension no. Press MESSAGE or Voice Mail Transfer, or enter UM group’s floating extension number. your mailbox no. your password Enter your mailbox.

  • Page 176

    1.6.2 Logging in to and Configuring Your Mailbox • When following audible prompts only: if Autoplay New Messages is enabled for your mailbox, new messages will be played back automatically each time you log in to your mailbox. Whether or not new messages will be played back one after the other automatically depends on system programming.

  • Page 177

    To start the Subscriber Tutorial PT/SLT/PS/SIP Extn. The Unified Messaging system will announce, Log in to your mailbox. "Welcome to the Panasonic Unified Messaging System. This is the Subscriber Tutorial service.". To set your password for the first time your password Enter your password and #.

  • Page 178

    1.6.2 Logging in to and Configuring Your Mailbox Changing or Deleting Your Personal Greeting Messages After callers reach your mailbox, they will hear your personal greeting message. You can record 6 kinds of Personal Greetings; the appropriate greeting will be played for callers. If you delete or do not record a greeting message, a prerecorded greeting message will be used.

  • Page 179

    1.6.2 Logging in to and Configuring Your Mailbox To record or delete your Personal Greeting Messages PT/SLT/PS/SIP Extn. No Answer Greeting Busy Signal Greeting After Hours Greeting Log in to your mailbox. Caller ID Greeting Temporary Greeting Enter 41. Absent Message absent message no.

  • Page 180

    1.6.2 Logging in to and Configuring Your Mailbox • * We recommend stating your name in your greeting messages, so that callers will know they have reached the correct mailbox. • A Temporary Personal Greeting is played instead of all your other greetings until it is deleted. Each time you log in to your mailbox, the Unified Messaging system will ask you if you want to turn off (delete) your Temporary Personal Greeting.

  • Page 181: Changing Your Password

    1.6.2 Logging in to and Configuring Your Mailbox To assign Caller ID numbers for the first time PT/SLT/PS/SIP Extn. Log in to your mailbox. personalized greeting no. Enter the personalized Enter 414. Enter 2 greeting number (1–4). to accept. To continue STEP B Add another caller ID number.

  • Page 182

    1.6.2 Logging in to and Configuring Your Mailbox To change your password PT/SLT/PS/SIP Extn. your desired password Log in to your mailbox. Enter 421. Enter the desired password and #. Enter 2 to accept. On-hook. CAUTION • It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorized access.

  • Page 183

    1.6.2 Logging in to and Configuring Your Mailbox system features quickly. While guidance is being provided, you can also use service commands to, for example, switch to a different Unified Messaging system service mode. For KX-UT series SIP phone users: When using the MESSAGE button, please press the MESSAGE button before going off-hook. Dialing by Name Custom Service You will be guided to enter a Custom Service number (1–200).

  • Page 184: Message Playback And Related Features

    1.6.3 Message Playback and Related Features 1.6.3 Message Playback and Related Features – Playing Messages – Printing Fax Messages – Bookmarks (Voice Messages only) – Recovering Deleted Messages – Replying to Messages – Transferring Messages – Remote Access Playing Messages Callers and other subscribers can leave voice messages for you, and you can play them back later after you have logged in to your mailbox.

  • Page 185

    1.6.3 Message Playback and Related Features Message Type Feature Deleted Repeat this message ü ü ü Replay the previous message ü ü ü Play the next message ü ü ü Delete this message • ü ü If a confirmation message is played, press 1 to delete the message.

  • Page 186

    1.6.3 Message Playback and Related Features • For voice messages, Unified Messaging system programming determines if the message envelope is played before each message, after each message, or only when you press 6. For more information, consult your System Administrator. •...

  • Page 187

    1.6.3 Message Playback and Related Features To set Automatic Delivery PT/SLT/PS/SIP Extn. Go to "To change Automatic Delivery status" Log in to your mailbox. or "To set default fax number". Enter 47. To change Automatic Delivery status Current status The new status is announced.

  • Page 188

    1.6.3 Message Playback and Related Features To set the Bookmark PT/SLT/PS/SIP Extn. During message playback Enter 85. To start playback at the Bookmark PT/SLT/PS/SIP Extn. During or after message playback Enter 86. Recovering Deleted Messages You can delete voice/fax messages in your mailbox. Once a message has been deleted, it is retained until the end of the day, then it will be permanently deleted.

  • Page 189

    1.6.3 Message Playback and Related Features • Auto Receipt: You will receive notification (receipt message) once the recipient has played back the message. Finally, you can send your reply immediately or set a message delivery time. However, please note that you cannot reply to receipt messages.

  • Page 190

    1.6.3 Message Playback and Related Features To leave a message for the sender PT/SLT/PS/SIP Extn. During or after voice message/fax message envelope playback C.Tone Enter 4. Enter 2 Record your message. Enter 1 to begin recording. to end recording. You can pause and resume recording by pressing 2.

  • Page 191

    1.6.3 Message Playback and Related Features • Specify several recipients by entering a Personal Group Distribution List number (refer to " Personal Group Distribution Lists") or a Mailbox Group number. • Record your own comments and send them along with the transferred message. •...

  • Page 192: Remote Access

    1.6.3 Message Playback and Related Features Remote Access You can call the Unified Messaging system while outside and log in to your mailbox in order to listen to your messages. There are 2 ways to log in to your mailbox remotely: •...

  • Page 193

    1.6.3 Message Playback and Related Features Remote manual log-in From Outside Telephone Call the Unified your mailbox no. your password Messaging system from an outside telephone. Enter #6. Enter and your Enter your password and #. mailbox number. This step can be omitted if your mailbox requires no password.

  • Page 194: Sending Messages

    1.6.4 Sending Messages 1.6.4 Sending Messages – Message Delivery – Personal Group Distribution Lists – External Message Delivery – External Message Delivery Lists – Receiving External Delivery Messages You can record messages and send them to other subscribers, to extension users who do not have mailboxes, and even to outside parties.

  • Page 195

    1.6.4 Sending Messages To send a message PT/SLT/PS/SIP Extn. Go to "To specify recipients by number" Log in to your mailbox. or "To specify recipients by name (dialing by name)". Enter 2. To specify recipients by number mailbox no. personal group Go to "To record your message".

  • Page 196

    1.6.4 Sending Messages PT/SLT/PS/SIP Extn. Continued from previous page To record your message C.Tone Enter 1 to record Record your message. Enter 1 your message. to end recording. You can pause and resume recording by pressing 2. Press 2 to add another recipient, If you pause for more than then go to "To specify recipients by 20 seconds, recording will...

  • Page 197

    1.6.4 Sending Messages To create and edit personal group distribution lists PT/SLT/PS/SIP Extn. desired personal group Log in to your mailbox. distribution list no. Enter 44. Enter the desired personal group distribution list number (1–4). C.Tone State the group name. Enter 1 to record Enter 2 to add Enter 2...

  • Page 198

    1.6.4 Sending Messages To change personal group distribution list names PT/SLT/PS/SIP Extn. desired personal group Log in to your mailbox. distribution list no. Enter 44. Enter the desired personal group Enter 1 to change distribution list number (1–4). the list name. Change (record) the list name Delete the list name,...

  • Page 199

    1.6.4 Sending Messages To send an external delivery message PT/SLT/PS/SIP Extn. Go to "To specify a single recipient" Log in to your mailbox. or "To specify multiple recipients (external message delivery list)". Enter 931. To specify a single recipient Outside party’s CO line access no.

  • Page 200

    1.6.4 Sending Messages PT/SLT/PS/SIP Extn. Continued from previous page To specify multiple recipients (external message delivery list) desired list no. 4-digit password Enter 2. Enter the desired list number (1 or 2). Enter a 4-digit password required for listening to the message. Press # if you do not want to set a password.

  • Page 201

    1.6.4 Sending Messages • *1 Example: To enter 5:00, press 5#. To enter 5:15, press 515#. • *2 This option may not be available if the system is programmed to use 24-hour time. • *3 Example: If today is February 16 and you enter 17#, the message will be delivered tomorrow.

  • Page 202

    1.6.4 Sending Messages To create/add to an external message delivery list PT/SLT/PS/SIP Extn. List number 1 Log in to your mailbox. List number 2 Enter 932. Enter 1 or 2. Enter 1. outside CO line access no. telephone no. Enter the CO line access number Dial the outside telephone number Enter 2 to accept.

  • Page 203

    1.6.4 Sending Messages Receiving External Delivery Messages When you send an external delivery message, the Unified Messaging system will call each of the specified recipients. When a recipient answers the call, the system will guide him or her through the following procedure. After a recipient has listened to an external delivery message, he or she can send you a reply to your message, and even set urgent or private message status.

  • Page 204: Transferring Calls

    1.6.5 Transferring Calls 1.6.5 Transferring Calls – Call Transfer – Incomplete Call Handling – Assigning Your Covering Extension – Remote Call Forwarding – Assigning and Canceling Telephone Numbers for Call Transfer to CO Line – Voice Mail Transfer Call Transfer When a call reaches your extension via the Automated Attendant service, normally your extension will ring and you can answer the call.

  • Page 205: Leaving A Message

    1.6.5 Transferring Calls To set call transfer status PT/SLT/PS/SIP Extn. Call Blocking Call Screening Intercom Paging Log in to your mailbox. Transfer to Mailbox Transfer to Custom Service Disable Call Transfer Enter 51. Enter the desired Call Transfer status. Follow the prompts as necessary. On-hook.

  • Page 206

    1.6.5 Transferring Calls Return to Top Menu: The caller is returned to the top menu of the Automated Attendant service and can then choose to call a different extension. To set Incomplete Call Handling status PT/SLT/PS/SIP Extn. Leaving a Message No answer calls Transfer to Covering Extension Log in to your mailbox.

  • Page 207

    1.6.5 Transferring Calls To assign your Covering Extension PT/SLT/PS/SIP Extn. desired extension no. Log in to your mailbox. Enter the desired extension number. Enter 52. If you have already assigned your Covering Extension and want to assign a different extension, press 1 before entering the desired extension number. On-hook.

  • Page 208

    1.6.5 Transferring Calls To assign outside telephone numbers for Remote Call Forwarding PT/SLT/PS/SIP Extn. Change telephone number 1 Log in to your mailbox. Change telephone number 2 Enter 48. Enter 1 or 2. If you have already set a telephone number and wish to change it, press 1 after selecting telephone number 1 or 2.

  • Page 209

    1.6.5 Transferring Calls • * This option is announced only if you are authorized to use it through system programming for PBX COS (Class of Service) settings and UM COS settings. For more information, consult your System Administrator. Assigning and Canceling Telephone Numbers for Call Transfer to CO Line When you assign a telephone number for Call Transfer to CO Line, your calls will be transferred to the assigned telephone number when:...

  • Page 210

    1.6.5 Transferring Calls You can also create a Voice Mail Transfer button on your phone to transfer received outside calls to a mailbox of another extension so that calling parties can leave messages. Using the Voice Mail Transfer button, you can also perform operations with one touch (for PT and PS only).

  • Page 211

    1.6.5 Transferring Calls To transfer your own call to the called extension’s mailbox PT and SLT PT/PS extension no. R.B.Tone (Voice Mail Transfer) B.Tone (DSS) DND Tone Off-hook. Dial extension number Press Voice Mail or press DSS. Transfer. • *Indication tone after going off-hook •...

  • Page 212: Other Features

    1.6.6 Other Features 1.6.6 Other Features – Interview Mailbox – Message Waiting Notification – Personal Caller Name Announcement – Live Call Screening (LCS) – Recording Your Conversation – Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver – Personal Custom Service –...

  • Page 213

    1.6.6 Other Features To change answer lengths PT/SLT/PS/SIP Extn. Change the answer length. Skip to the next question, then repeat this step. Log in to your mailbox. Skip to the previous question, then repeat this step. Select a specific question. Enter the question number and #, then repeat this step.

  • Page 214

    1.6.6 Other Features • Not all subscribers have interview mailboxes. For more information, consult your System Administrator. Message Waiting Notification The Message Waiting Notification feature lets you know you have received new messages in your mailbox by: Message Waiting Lamp: The message lamp on your telephone (if it has one) will light when you receive a new message.

  • Page 215

    1.6.6 Other Features To turn Device Notification On/Off PT/SLT/PS/SIP Extn. desired device no. Log in to your mailbox. Enter 62. Enter the desired device number (1–6). Send notification Use a preprogrammed schedule for all messages Receive notification always (continuously) Turn off notifications Send notification On-hook.

  • Page 216

    1.6.6 Other Features • * If you are using an ISDN or SIP line in en bloc dialing mode, to insert a pause or special command in the middle of the telephone number, pause momentarily while entering the telephone number. You will hear a list of available options, for example, "To add more digits, press 4.

  • Page 217

    1.6.6 Other Features To change Caller ID numbers and recorded names PT/SLT/PS/SIP Extn. Log in to your mailbox. Enter 452. Change the Caller ID number, then go to STEP A in "To assign Caller ID numbers and recording names". Change the caller’s name, then go to STEP B in "To assign Caller ID numbers and recording names".

  • Page 218

    1.6.6 Other Features Before operating • Create a Live Call Screening (LCS) button (Personal Programming). • Select the mode, either Hands-free or Private (Personal Programming). • Set the extension PIN (Personal Identification Number). • Set the Live Call Screening feature. To set Live Call Screening PT/PS PIN: Personal Identification Number...

  • Page 219

    1.6.6 Other Features Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring MONITOR (Live Call No operation Screening) Off-hook. Press SP-PHONE, MONITOR or Live Call Screening. Stop monitoring Answering (Live Call...

  • Page 220

    1.6.6 Other Features Recording Your Conversation You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox (Two-way Record) PT/PS During a conversation To stop recording, press this button again.

  • Page 221

    1.6.6 Other Features • The Two-way Record button light, Two-way Transfer button light or One-touch Two-way Transfer button light shows the current status as follows: Off: Not recording. On: Recording the conversation. Note Many states have imposed regulations on the manner in which 2-way telephone conversations may be recorded, so you should inform the other party that the conversation is being recorded.

  • Page 222

    1.6.6 Other Features Personal Custom Service A Personal Custom Service is a set of options you can present to your callers, allowing them to press buttons on their telephones in order to access certain features. You should explain the options available to your callers in each of your personal greeting messages, for example, "This is (name).

  • Page 223

    1.6.6 Other Features Exit To create your personal custom service PT/SLT/PS/SIP Extn. desired dialing key Log in to your mailbox. Enter 1. Enter the desired dialing key (0, 3–9) Enter 461. that you want to assign an option to. Skip this step if you are creating your Personal Custom Service for the first time.

  • Page 224

    1.6.6 Other Features To select the No DTMF Input operation PT/SLT/PS/SIP Extn. Log in to your mailbox. Enter 1 to select Enter 1. the No DTMF Input Operation. Enter 461. Message recording. Disconnect the caller. Disconnect the caller when call was received after hours (message recording for all other times).

  • Page 225

    1.6.6 Other Features To set/cancel PT/SLT Change the setting Accept the current setting, Log in to your mailbox. then go on-hook to finish. Cancel (turn off) the Timed Reminder, Enter 95. then go on-hook to finish. Enter the desired option. Once desired time Daily...

  • Page 226

    This feature must be enabled for your mailbox by the System Administrator. Sending a Fax from your PC You can send a document from your PC as a fax by selecting KX-NS1000 FAX Driver as the printer. To download KX-NS1000 FAX Driver Log in to Web Maintenance Console.

  • Page 227

    The software changes the selected account in the Outlook user interface from the Unified Messaging IMAP account to the default Outlook inbox after a specified time period. Doing so enables multiple users efficiently interact with the KX-NS1000 through Microsoft Outlook. To download IMAP Session Controller You can download the IMAP Session Controller software from Web Maintenance Console: Log in to Web Maintenance Console.

  • Page 228

    1.6.6 Other Features Item Description Settings Language Select the language to use for the settings dialog box and the notification area menu. No Operation Timer Enter the time period after which the selected account is changed from the Unified Messaging account to the default Outlook inbox if there has been no user activity. Timer value: 30 to 600 seconds (Recommended timer value: 30 to 60 seconds) E-Mail Account for UM...

  • Page 229: Quick Reference

    1.6.7 Quick Reference 1.6.7 Quick Reference The flow below includes all top menu options and frequently used features. Only options 1–4 and 0 are announced in the top menu when accessed. If you press 0 (help menu), you can listen to the whole top menu (options 1–9).

  • Page 230

    1.6.7 Quick Reference Continued from previous page Mailbox Management: Record Personal Greeting: 1 Record Personal Greetings 1 No Answer 2 Set Password 2 Busy Signal 3 Enter Owner's Name 3 After Hours 4 Set Group Distribution List 4 Caller ID 5 Record Caller Name/Number 5 Temporary 6 Set Personal Custom Service...

  • Page 231

    1.6.7 Quick Reference Continued from previous page Set Other Features: 1 Listen to Deleted Message 2 Set Interview Mailbox 3 Set External Delivery Message 4 Set Remote Call Forwarding 5 Set Timed Reminder Listen to Deleted Messages: Receive Deleted Message (During or after playback): 1 Voice Message Repeat Message 2 Fax Message Envelope...

  • Page 232

    1.6.7 Quick Reference Operating Manual Document Version 2013-04...

  • Page 233: Document Version 2013-04 Operating Manual

    Section 2 Manager Operation This section shows the manager how to control the other extensions or the PBX. Document Version 2013-04 Operating Manual...

  • Page 234: Manager Service Features

    2.1.3 OGM (Outgoing Messages) 2.1 Manager Service Features 2.1.1 Dial Tone Transfer The manager can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction) C.Tone Press Toll Restriction. On-hook. The extension can hear the dial tone and then make a call.

  • Page 235

    One is recorded using the handset, and the other is recorded from an external BGM (MOH) port. If your PBX is connected to other KX-NS1000 PBX(s) in a network, please specify the site ID for recording.

  • Page 236: Private Network Features—ndss (network Direct Station Selection) Monitor Release

    2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release To record from an external BGM (MOH) port To specify a site ID (if necessary) site ID Enter 3. Enter 9 and Off-hook. Enter 1 as Enter site ID (2 digits: 01–16). port number OGM floating You hear...

  • Page 237: Remote Extension Dial Lock

    2.1.6 Time Service Mode Control PT and SLT PT/PS another PBX extension no. C.Tone (NDSS) Off-hook. Enter 784. On-hook. Dial another PBX extension number and then enter #, or press NDSS. • To restart monitoring of an extension after performing this operation, go off-hook, press the corresponding NDSS button, and go on-hook.

  • Page 238

    2.1.6 Time Service Mode Control To change the time mode (Day/Night/Lunch/Break) PT/PS While on-hook (Time Service (Day/Night/ Lunch/Break)) Press Time Service (Day/Night/Lunch/Break) until the desired mode appears. PT/SLT/PS/SIP Extn. Night Lunch C.Tone Break 780. Enter 0 to 3 Off-hook. On-hook. Enter as you desire.

  • Page 239: Configuring Unified Messaging Features

    2.2.1 System Manager Features 2.2 Configuring Unified Messaging Features 2.2.1 System Manager Features The System Manager can configure mailboxes, change class of service (COS) settings for subscribers, etc. – Logging in to the System Manager’s Mailbox – Setting Up Mailboxes –...

  • Page 240

    2.2.1 System Manager Features • For KX-UT series SIP phone users: When using the MESSAGE button, please press the MESSAGE button before going off-hook. Manual log-in PT/SLT/PS/SIP Extn. System Manager’s mailbox no. (Voice Mail Transfer) Off-hook. Enter #6. Enter and System Manager’s mailbox number (default: 999).

  • Page 241

    2.2.1 System Manager Features Setting Up Mailboxes The System Manager’s primary function is to create mailboxes for new subscribers and to maintain system organization by deleting unneeded passwords and mailboxes. • If the Unified Messaging system is being programmed via Web Maintenance Console, the System Manager cannot create or edit mailboxes.

  • Page 242

    2.2.1 System Manager Features Parameters Steps Subscriber’s Name to change the current setting. Record the subscriber’s name. to accept. Extension Number to change the current setting. Enter the subscriber’s extension number. to accept. First 4 Letters of the to change the current setting. Subscriber’s Last Name Enter the first 4 letters of subscriber’s last name.

  • Page 243

    2.2.1 System Manager Features Parameters Steps Auto Forwarding to change the current setting (enable or disable). • If set to "Disable": The Auto Forwarding parameter is the last parameter to be entered. To continue assigning or editing other mailboxes, go back to STEP To finish, enter to accept.

  • Page 244

    2.2.1 System Manager Features Maintenance Console or by the System Manager using a telephone. COS No. 63 and No. 64 are assigned by default to the Message Manager and the System Manager respectively. • If the Unified Messaging system is being programmed via Web Maintenance Console, the System Manager cannot set COS parameters.

  • Page 245

    2.2.1 System Manager Features Parameters Steps Message Retrieval Order to change the current setting (LIFO [Last In First Out] or FIFO [First In First Out]). to accept the current setting, then go to the next parameter. to accept. Prompt Mode for Primary.

  • Page 246

    2.2.1 System Manager Features Parameters Steps Mailbox Capacity Warning to change the current setting. to accept the current setting, then go to the next parameter. Enter the warning threshold (1–60 min or 0: None). to accept. Personal Greeting for Caller to change the current setting (enable or disable).

  • Page 247

    2.2.1 System Manager Features Remote Time Service Mode Setting You can set the time service mode from an outside telephone even when you are away from the office. To set the time service mode Log in to the System Manager’s mailbox. Enter the tenant number and to change.

  • Page 248

    2.2.1 System Manager Features To change the service group setting Log in to the System Manager’s mailbox. to change the Service Group setting. Enter the Service Group Number (1–64). Select the desired Time Service period entry. for Day Time service. for Night Time service.

  • Page 249

    2.2.1 System Manager Features Broadcasting Messages The System Manager can deliver a message to multiple subscribers with one operation. Messages can be sent to all subscribers (Broadcasting Message feature) or to specified subscribers only. When delivering a message to specified subscribers, the System Manager can receive verification when the recipients listen to the message.

  • Page 250

    2.2.1 System Manager Features Log in to the System Manager’s mailbox. Enter the mailbox number of the intended recipient. • Enter by name by pressing first. Use a Mailbox Group by specifying its number. to accept. to record a message. •...

  • Page 251

    2.2.1 System Manager Features To change the System Manager’s password Log in to the System Manager’s mailbox. to change the mailbox password. to accept the current setting. Enter the desired password, then to accept. Document Version 2013-04 Operating Manual...

  • Page 252: Message Manager Features

    2.2.2 Message Manager Features 2.2.2 Message Manager Features The Message Manager can maintain the general delivery mailbox, change notification settings, record/delete prompts, etc. – Logging in to the Message Manager’s Mailbox – Managing the General Delivery Mailbox – Setting Up Message Waiting Notification –...

  • Page 253

    2.2.2 Message Manager Features • For KX-UT series SIP phone users: When using the MESSAGE button, please press the MESSAGE button before going off-hook. Manual log-in PT/SLT/PS/SIP Extn. Message Manager’s mailbox no. (Voice Mail Transfer) Off-hook. Enter #6. Enter and Message Manager’s UM group’s floating mailbox number (default: 998).

  • Page 254

    2.2.2 Message Manager Features Remote automatic log-in From Outside Telephone Enter Message Call the Unified Messaging system Message Manager password Manager’s Mailbox. from the preprogrammed outside telephone number (assigned as a Caller ID number). Enter Message Manager password and #. CAUTION •...

  • Page 255

    2.2.2 Message Manager Features Log in to the Message Manager’s mailbox. to receive the message. Enter the desired number. to listen to new messages. to listen to old messages. to listen to deleted messages. Enter the desired number. to listen to voice messages. to listen to fax message envelopes.

  • Page 256

    2.2.2 Message Manager Features Start with step 1–5 in "To listen to messages" above. while listening to the message to transfer. Enter the destination mailbox number. to accept. to record a comment. • Enter to transfer messages without comment. Enter to add a mailbox number.

  • Page 257

    2.2.2 Message Manager Features Log in to the Message Manager’s mailbox. to assign a telephone number. Enter the desired number. to change the first telephone number. to change the second telephone number. to change the third telephone number. to accept. Dial the telephone number.

  • Page 258

    2.2.2 Message Manager Features – Telephone numbers 1 and 2 used for call forwarding destinations when Remote Call Forwarding is set to a CO line – Automatic Delivery Status and Default Fax Number, used to immediately print faxes to a specified fax machine as soon as they are received in your mailbox.

  • Page 259

    2.2.2 Message Manager Features To customize the message manager’s mailbox Log in to the Message Manager’s mailbox. to change the password. to accept. Enter the password, then to accept. Enter the desired number. to change or assign the operator’s extension. to accept.

  • Page 260

    2.2.2 Message Manager Features A maximum of 32 company greetings for business/non-business and lunch/break hours as well as holidays can be selected, recorded, or deleted as necessary. • Company Name • Custom Service Menus: A maximum of 200 custom service menus can be recorded. These menus guide callers to the services they require without the need for a human operator.

  • Page 261

    2.2.2 Message Manager Features To record menus and voice labels Log in to the Message Manager’s mailbox. to record messages. Enter the desired number to record. for Company Greetings. for Company Name. for Custom Service Menus. for Voice Labels for Mailbox Groups. for System Prompts.

  • Page 262

    2.2.2 Message Manager Features To record system prompts Log in to the Message Manager’s mailbox. to record messages. Enter the system prompt number you want to change. To change specific prompts, go to step 5. To change all prompts one after another without reviewing the current recording, go to step 6. To change specific prompts: Enter the prompt number you want to change (refer to "...

  • Page 263

    2.2.2 Message Manager Features Log in to the Message Manager’s mailbox. to modify system caller names. Enter the Caller ID List Number (1–200). • Guidance is "Caller Name Announcement number". • Enter to go to step 3. to change the name. •...

  • Page 264

    2.2.2 Message Manager Features To assign Remote Call Forwarding set Log in to the Message Manager’s mailbox. Select the desired forwarding setting. for FWD All. for FWD Busy. for FWD No Answer. for FWD Busy or No Answer. for FWD to Outside, then go to step 6. for FWD Cancel, then go to step 9.

  • Page 265

    2.2.2 Message Manager Features To set/cancel Log in to the Message Manager’s mailbox. Enter the desired number. to change the setting. to accept, then go on-hook to finish. to cancel (turn off), then go on-hook to finish. Enter the desired time, then Enter the desired number.* for AM.

  • Page 266

    2.2.2 Message Manager Features Recording an Emergency Greeting An emergency greeting can be recorded as "Company Greeting 1" directly from the top menu. The emergency greeting can be used in times such as when the company must be closed due to bad weather. To record Log in to the Message Manager’s mailbox.

  • Page 267

    2.2.2 Message Manager Features Prompt No. Modifiable Prompts Enter the first 3 or 4 letters of the person’s last name For ’Q’, press 7 For ’Z’, press 9 Sorry, there are no more matching names Sorry, this name cannot be found Incorrect entry To call the operator, press 0 Calling the operator...

  • Page 268

    2.2.2 Message Manager Features Prompt No. Modifiable Prompts 1006 To leave a message, press 1 To enter another extension, press Sorry, this line is busy If you would like to hold, press 1 To cancel holding, press 2 now. Otherwise, I’ll try your party again. Operating Manual Document Version 2013-04...

  • Page 269: Customizing Your Phone & System

    Section 3 Customizing Your Phone & System This section shows you how to customize your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. Document Version 2013-04 Operating Manual...

  • Page 270: Personal Programming

    Available Extension Any extension in the PBX Required Telephone A Panasonic Proprietary Telephone (PT), Portable Station (PS) Conditions Programming extensions must be idle, on-hook and holding no calls. 3.1.2 Personal Programming You can program features using the programming mode for a PT or PS.

  • Page 271

    3.1.2 Personal Programming Programming Item Selection & Parameter Input The display shows your PT or PS’s extension number. Your extension information <Example> Ext 101 Display Contrast Selection Preferred display contrast Light level from the 4 levels available Little Light Little Dark Dark English 2nd Language...

  • Page 272

    3.1.2 Personal Programming Programming Item Selection & Parameter Input desired no. (max. 32 digits) Hot Line Would you like to dial a Do not use preset number simply by going off-hook? Calling Line Identification No—Allows your number to Restriction (CLIR) be displayed Should you prevent your number being displayed on...

  • Page 273

    3.1.2 Personal Programming Programming Item Selection & Parameter Input No line The longest ringing line (when multiple calls arrive) Preferred Line Assignment—Incoming CO button no. Which line do you prefer to (01–36) /(01–84) answer when you go A CO/ICD Group button off-hook? (CO) A PDN button...

  • Page 274

    3.1.2 Personal Programming Programming Item Selection & Parameter Input Automatic Call Waiting No—OFF Would you prefer to automatically hear a call waiting tone when you Yes—ON receive a call while already on the phone? No call (OFF) Manual Call Waiting Tone (BSS) How would you prefer to receive call waiting...

  • Page 275

    3.1.2 Personal Programming Programming Item Selection & Parameter Input Do Not Disturb (DND) + desired All—Forward all calls (max. 32 digits) (for both calls) Call Forwarding (FWD)/ + desired Do Not Disturb (DND) Busy—Forwarded when your (for outside calls) To forward or refuse some extension is busy.

  • Page 276

    3.1.2 Personal Programming Programming Item Selection & Parameter Input Background Music No—Off (BGM) Do you want background music through your + BGM no. Yes—On telephone speaker while (1 digit) on-hook? Bluetooth Registration To register a Bluetooth wireless headset on your Pass key (max.

  • Page 277

    3.1.2 Personal Programming Programming Item Selection & Parameter Input No—Normal (Any Flexible buttons can be modified.) One-touch Dialing Assignment Mode Yes—Only One-touch dialing Selection buttons can be modified. Do you prefer to set the However, to modify them, there is One-touch dialing only? no need to enter "2"...

  • Page 278

    3.1.2 Personal Programming To store the names and numbers in personal speed dialing personal speed dialing no. (location no.) PAUSE Press PROGRAM Enter 10 and then press ENTER. Enter personal speed dialing number or PAUSE. Or press STORE. (location number) (2 digits). name phone no.

  • Page 279: Programming Feature Clear

    3.1.3 Programming Feature Clear To edit the names and numbers of personal speed dialing personal speed dialing no. (location no.) PAUSE Press PROGRAM Enter 10 and then press ENTER. Enter personal speed dialing number or PAUSE. Or press STORE. (location number) (2 digits). To erase a number or character CLEAR Press Left or Right...

  • Page 280

    3.1.3 Programming Feature Clear Features Default Setting LCS Mode Set (After Answering) Stop recording Automatic Call Waiting Manual Call Waiting—Intercom Calls On (Tone) Call Waiting Tone Type Selection Tone 1 Absent Message Personal Absent Message Cleared Call Forwarding (FWD)/Do Not Disturb (DND)—Intercom Calls/ Outside Calls FWD N/A Timer 15 seconds...

  • Page 281: Customizing The Buttons

    3.1.4 Customizing the Buttons 3.1.4 Customizing the Buttons You can customize the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons. •...

  • Page 282

    3.1.4 Customizing the Buttons Button Programming Input Group FWD—Both calls + Incoming call distribution group extension no. Group FWD—Outside calls + Incoming call distribution group extension no. Group FWD—Intercom calls + Incoming call distribution group extension no. Account Conference Terminate External Feature Access (EFA) Call Park + Parking zone no.

  • Page 283

    3.1.4 Customizing the Buttons Button Programming Input Network Direct Station Selection + Another PBX extension no. (NDSS) Primary Directory Number (PDN) Secondary Directory Number + Extension no. + + delayed ringing time (0–7) (SDN) Check-in Check-out Cleaned-up + UM group’s floating extension no. /Voice mail floating Two-way Record extension no.

  • Page 284

    3.1.4 Customizing the Buttons • " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party’s number, you should first store a line access number.

  • Page 285

    3.1.4 Customizing the Buttons <Programming Example: Customizing a CO button as a One-touch Dialing button using Secret dialing> [Initial Display] Enter the programming input ( and desired phone number. OCT.27 03:13PM PROG INFO RING MENU 9123 EXIT CLEAR ENTER PROG PAUSE Press in front of the number you...

  • Page 286

    3.1.4 Customizing the Buttons To specify the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (Digital proprietary telephone only) To continue (CO) (CO) (ICD Group) (ICD Group) tone type no. R.Tone (PDN) (PDN) Press Enter tone type PROGRAM.

  • Page 287: System Programming Using Web Maintenance Console

    Maintenance Console. (You can view menus and setting items, but you can edit only a limited number of items.) In addition, you can download the KX-NS1000 FAX Driver and the UM IMAP Session Controller for Microsoft Outlook. For details, refer to "...

  • Page 288

    3.2.1 User Programming • If you attempt to log in, but enter an incorrect password three times, you may not attempt to log in again for a 5 minute period. CAUTION • For security, change the password the first time that you program the PBX. •...

  • Page 289

    3.2.1 User Programming In the Contact tab, edit Extension PIN (max. 10 digits), Fax, Phone (Home), Phone (Mobile), and Email 1–3. Note Entry for the extension PIN is hidden and displayed as dots "·". Click OK. Changing Your Mailbox Password You can change your mailbox password in the Unified Message tab of the Edit User screen.

  • Page 290

    3.2.1 User Programming To record a prompt Select a Prompt No., and click Play/Record. When "Record from extension" is selected: Specify the extension number of the telephone used for recording, then click Connect. When the specified extension rings, go off-hook. Click Record, Stop, or Play to record or play a system prompt.

  • Page 291

    3.2.1 User Programming Mailbox Parameters Item Description Mailbox Password Specifies the password needed to access the mailbox. If a default password is programmed by an administrator, that password will be assigned automatically when creating all mailboxes. To change a password for a mailbox: Click Edit.

  • Page 292

    3.2.1 User Programming Item Description Call Transfer Status Determines how the Unified Messaging system handles a call when it reaches your extension. Click Edit. Select the setting from the following items. • None: Rings your extension. • Call blocking: Handles the call according to the Incomplete Call Handling for No Answer setting for your extension.

  • Page 293

    3.2.1 User Programming Item Description Incomplete Call Handling Specifies how the Unified Messaging system handles a call when the for Busy extension is busy. Click Edit. Select the setting from the following items. More than one option can be selected. •...

  • Page 294

    3.2.1 User Programming Item Description Selection Determines how the Unified Messaging system will handle a call in the selected scenario. Select the setting from the following items. • None: Rings your extension. • Call blocking: Handles the call according to the Incomplete Call Handling for No Answer setting for your extension.

  • Page 295

    3.2.1 User Programming Item Description Transfer to specified telephone number 2, 3, 4, 5 (Selection/Other) If "None" or "Call screening" is selected for Selection, and the call could not be transferred to the number specified in Transfer to specified telephone number - 1, the call will be transferred according to these settings for this scenario, in numerical order of priority.

  • Page 296

    3.2.1 User Programming Notification Parameters Item Description Message Waiting Lamp If set to "Enable", the Message Waiting Lamp of your telephone turns on when a new message is recorded. Telephone Specifies the Message Waiting Notification schedule for each device. Device—Device No. 1, 2, 3 The following parameters can be specified for devices 1, 2, and 3.

  • Page 297

    3.2.1 User Programming Item Description Use Mode Specifies if and how each device is used for message notification. You can also specify the use mode from your telephone: • Not use: The selected device is not used for message notification. •...

  • Page 298

    3.2.1 User Programming Item Description Title Order Specifies the format of the title of the notification. Title String Specifies the text string to be included as part of the title of the notification. Callback Number Specifies the callback number to be included in the notification (max. 32 digits).

  • Page 299

    3.2.1 User Programming Auto Forwarding Item Description Auto Forwarding Active If set to "Yes", the Unified Messaging system automatically forwards messages that have not been played for a specified length of time to another mailbox. Auto Forwarding Mailbox Specifies the mailbox to which the messages will be forwarded. Number Note A Mailbox Group number cannot be specified as a destination.

  • Page 300

    3.2.1 User Programming Personal Custom Service Item Description Personal Custom Service Specifies the Personal Custom Service. Note • Make sure to add a CO line access number when you store an outside telephone number. • If you are using a PRI line, you may need to enter # at the end of outside telephone numbers.

  • Page 301

    3.2.1 User Programming Item Description No DTMF Input Operation Specifies the operation taken when no DTMF input (a caller does not dial anything) is received after the Personal Greeting: • Recording: The caller will be guided to leave a message. •...

  • Page 302

    3.2.1 User Programming Automatic Login item Description Auto Login Extension When this item is set to "Enable", you are able to access your mailbox directly without entering the mailbox number. You can automatically log in from your extensions, by calling from an outside telephone whose number is stored as a Caller ID number, or by dialing a telephone number assigned to a specified DID number or CO line.

  • Page 303

    3.2.1 User Programming Direct Service Item Description Direct Service UM Specifies which features can be directly accessed by dialing a Unified Extension Messaging extension number: • Record No Answer Greeting: You can record the greeting played when there is no answer. •...

  • Page 304

    3.2.1 User Programming Item Description No Space for Receiving Specifies the action taken when there is not enough free space in the mailbox Coverage Mode to save a fax message in the mailbox: • Transfer to Fax Extension: Transfers the fax to a specified fax extension.

  • Page 305

    3.2.1 User Programming Message Client Item Description Message Client Display Specifies the language of information generated by the UM system for the Language mail (IMAP) client. Changing E-mail Notification Settings You can set the e-mail notification settings for missed calls in the Email Notification tab of the Edit User screen.

  • Page 306

    3.2.1 User Programming The available speed dialing numbers are shown in sets of 20. Select the desired set from Index. Enter the name of the Personal Speed Dialing number to call in Speed Dialing - Personal Name (max. 20 characters). Enter the number to be dialed by the Personal Speed Dialing number in Speed Dialing - Personal Number (max.

  • Page 307

    3.2.1 User Programming Button Steps Select One-touch from Type. Then enter the desired number in Dial (max. 32 digits consisting of 0–9, #, T [Transfer], [ ] [Secret], P [Pause], and F [Flash]). Note • If you store an outside party’s number, you should first store a line access number.

  • Page 308

    3.2.1 User Programming Button Steps Conference Select Conference from Type. Terminate Select Terminate from Type. External Feature Access Select EFA from Type. (EFA) Select Call Park from Type. Then select Specific from Parameter Selection. Call Park Specify the number of the parking zone a call is to be parked in Optional Parameter (Ringing Tone Type Number).

  • Page 309

    3.2.1 User Programming Button Steps Connected Line Identification Restriction Select COLR from Type. (COLR) Headset Select Headset from Type. Select Time Service - Automatic/Manual from Type. Time Service Switching Then in Parameter Selection, select the Time Table (tenant number) to be Mode (Automatic/Manual) used when Time Service Switching Mode is set to Automatic.

  • Page 310

    3.2.1 User Programming Button Steps Select Voice Mail Transfer from Type. Voice Mail Transfer Then enter the UM group’s floating extension number in Extension Number. (The UM group’s default floating extension number is 500. Select DN from Type. The UM group’s default floating extension number depends on system programming. For more information, consult your System Administrator or System Manager.

  • Page 311

    3.2.1 User Programming • This screen is accessible only by users designated as Automatic Two-way Recording supervisors. • Forwarded calls and calls retrieved from being on hold will also be automatically recorded. However, conference calls will not be recorded. • Recording will automatically stop when the mailbox reaches its capacity.

  • Page 312

    3.2.1 User Programming • Internal/External: Specify whether the recorded conversations were intercom calls or external calls, or specify both. • Call Type: Specify whether the recorded conversations were incoming calls or outgoing calls, or specify both. – If Internal/External is set to "Internal" or "Both", Call Type will be set to "Both". –...

  • Page 313: Customizing Extensions And The System–for Managers

    Section 4 Customizing Extensions and the System–for Managers This section shows managers how to customize the PBX’s extension and system settings according to their needs. Find the desired setting and program as necessary. Document Version 2013-04 Operating Manual...

  • Page 314: Manager Programming

    Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (2 lines or more) (e.g., KX-NT343, KX-NT546, KX-DT346, KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) CAUTION •...

  • Page 315

    4.1.2 Manager Programming Item Programming Input + Extension no. + (to lock)/ Locking/unlocking other extensions. (Remote Extension Dial Lock) (to unlock) + Clearing the PIN and PIN lock for + Extension no. + extensions. Clearing the PIN and PIN lock for + Verification code + verification codes.

  • Page 316

    4.1.2 Manager Programming <Programming Example: Changing the manager password> [Initial Display] Enter the programming input OCT.27 03:13PM PROG INFO RING MENU Manager Password SHIFT EXIT ENTER NEXT PROG PAUSE Press ENTER Press Program No?-> EXIT CONT NEXT 1234 SHIFT -> CLEAR NEXT The current manager password appears.

  • Page 317: Appendix

    Section 5 Appendix This section provides the List of Operations by Telephone Type, the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. Document Version 2013-04 Operating Manual...

  • Page 318: List Of Operations By Telephone Type

    5.1.1 List of Operations by Telephone Type 5.1 List of Operations by Telephone Type 5.1.1 List of Operations by Telephone Type The features that each type of telephone supports are marked with a ü. Features without a ü for a certain telephone type are not supported for that telephone type.

  • Page 319

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- KX-UT KX-UT series series Transferring to an Outside Party Using the ü ü ü ü ü PBX Service 1.3.12 CALL WAITING FEATURES Call Waiting (BSS [Busy Station Signaling]) ü...

  • Page 320

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- KX-UT KX-UT series series To unlock ü ü ü ü ü To make an outside call while your extension is ü ü ü locked 1.3.26 Extension Feature Clear ü...

  • Page 321

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- KX-UT KX-UT series series 1.3.45 Off-hook Monitor ü ü 1.3.46 OHCA (Off-hook Call Announcement) ü 1.3.47 One-touch Dialing ü ü ü 1.3.48 Paging Group Paging ü ü ü...

  • Page 322

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- KX-UT KX-UT series series 1.3.69 Voice Mail Features—LCS (Live Call ü ü Screening) 1.3.70 Voice Mail Features—Two-way Record ü ü 1.3.71 Voice Mail Features—Voice Mail Integration ü ü...

  • Page 323

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- KX-UT KX-UT series series Changing the Settings and Extension Control ü Only available for the KX-UT133, KX-UT136, KX-UT248, and KX-UT670. Not available for the KX-UT670. Only available for 6-line display PTs. Only available for certain DPTs.

  • Page 324: Troubleshooting

    5.2.1 Troubleshooting 5.2 Troubleshooting 5.2.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work properly. • Confirm with your manager that your settings are correct. • If the problem persists, consult your dealer. The telephone does not respond when • The telephone is locked.

  • Page 325

    5.2.1 Troubleshooting Problem Remedy I cannot remember the feature numbers. • If the feature numbers have been changed from the default values, write the new feature numbers in the table in "5.3.1 Feature Number Table". • Ask your dealer to change the feature numbers for easier use.

  • Page 326

    5.2.1 Troubleshooting Problem Remedy I do not want to display a number which is • Conceal the number. stored in memory. Storing New Names and Numbers, 3.1.4 Customizing the Buttons) I want to confirm my extension number. • Your Extension Number in 1.1.6 Before Operating the Telephones) The date and time are not correct.

  • Page 327: Feature Number Table

    5.3.1 Feature Number Table 5.3 Feature Number Table 5.3.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default Feature (While dial tone is heard) Additional digits/buttons...

  • Page 328

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – group no. (2 digits) Group – extension no. Directed Call Pickup Deny – To deny – To allow 1.3.12 CALL WAITING FEATURES Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company 1.3.13 Call Waiting Tone...

  • Page 329

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – your extension no./( + verification code) + To an outside party extension PIN/verification code PIN + (In Trunk Security Mode/All Security outside phone no. Mode only) 1.3.20 DND (Do Not Disturb) –...

  • Page 330

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.3.30 FWD (Call Forwarding) 0 (Cancel)/ – Both Calls 2 (All calls) + phone no. + #/ 3 (Busy) + phone no. + #/ – Outside Calls 4 (No Answer) + phone no.

  • Page 331

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – To answer – To deny – To allow 1.3.49 Paralleled Telephone – Ring – No Ring 1.3.51 Printing Message message no. (+ parameter) + # 1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation) –...

  • Page 332

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.3.64 TAFAS (Trunk Answer From Any Station) – Calls through an external speaker Site ID (2 digits) 1.3.65 Timed Reminder – 12H: 1 + time (hour/minute) + 0 (AM)/1 (PM) To set + 0 (once)/1 (daily) 24H: 1 + time (hour/minute) + 0 (once)/1...

  • Page 333

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.3.77 Wireless XDP Parallel Mode – 1 + paired wired extension To set – To cancel 1.6 Unified Messaging Features 1.6.5 Transferring Calls Voice Mail Transfer –...

  • Page 334

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 2.1.6 Time Service Mode Control – 0/1/2/3 Day/Night/Lunch/Break Supervisor only Hotel operator only The UM group’s default floating extension number depends on system programming. For more information, consult your System Administrator or System Manager.

  • Page 335: Tone

    5.4.1 Tone 5.4 Tone 5.4.1 Tone While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1 Normal •...

  • Page 336

    5.4.1 Tone Tone 2 • When any of the following features are set: • Absent Message • Background Music • Call Forwarding • Call Pickup Deny • Call Waiting • Do Not Disturb • Extension Dial Lock • Executive Busy Override Deny •...

  • Page 337

    5.4.1 Tone Reorder Tone The CO line you tried to seize is not assigned or denied. Ringback Tones Tone 1 Tone 2 (Not available for KX-UT series SIP phones) Do Not Disturb (DND) Tone (Not available for KX-UT series SIP phones) The dialed extension is refusing incoming calls.

  • Page 338

    5.4.1 Tone Tone 1 • The feature setting was set successfully. • A call is received in Voice-calling mode. Tone 2 • Before receiving a page through an external speaker • You receive a call in Hands-free mode. • You established a call with a KX-UT series SIP phone that has Hands-free Answerback enabled.

  • Page 339: Index

    Index Document Version 2013-04 Operating Manual...

  • Page 340

    Index Call Log History for ICD Group Call Log, Incoming Absent Message 37, 274, 327 Call Log, Outgoing Absent Message, Personal 37, 274 Call Monitor 45, 334 Absent Message, Remote Setting Call Park 46, 327 Accessing Web Maintenance Console for the First Call Park (Automatic Park Zone) Button 28, 282 Time...

  • Page 341

    Index Conference Group Call, Push-to-Talk for PS Users Executive Busy Override 87, 334 Conference, Unattended Executive Busy Override Deny 89, 275, 329 Configuring Unified Messaging Features for Manager Extension Dial Lock 89, 276, 329 Confirmation Tones Extension Feature Clear 90, 329 Connected Line Identification Presentation Extension number, Confirming Your Own (COLP)

  • Page 342

    Index Group-CO (G-CO) Button 27, 281 Live Call Screening Mode Set Group-CO (G-CO) Button, Web Maintenance Console Lock, Display Lock, Extension Dial 89, 276, 329 Lock, Remote Extension Dial 237, 333 Login, Message Manager’s Mailbox Handset/Headset Selection ® Headset Login, Subscriber’s Mailbox Operation 103, 275 Login, System Manager’s Mailbox...

  • Page 343

    Index Network Direct Station Selection (NDSS) 236, 333 Printing Fax Messages Network Direct Station Selection (NDSS) Button 29, 283 Printing Message 128, 331 Network Direct Station Selection (NDSS) Button, Web Privacy Release Maintenance Console PROGRAM Button NEXT PAGE Key Programmable Feature (PF) Button Programming Feature Clear Programming Information, Manager Programming Information, Personal...

  • Page 344

    Index Sending a Fax from your PC Two-way Record Button 28, 283 Sending Messages Two-way Record Button, Web Maintenance Console Sensor ® External Sensor Two-way Record, Voice Processing System Service Commands for the Unified Messaging System Two-way Transfer Two-way Transfer Button 28, 283 SHIFT Button Two-way Transfer Button, Web Maintenance Console...

  • Page 345

    Notes Document Version 2013-04 Operating Manual...

  • Page 346

    Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd. © Panasonic System Networks Co., Ltd. 2013...

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