Download Print this page

Advertisement

Operating Manual
Pure IP-PBX
KX-NS1000
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety, page 16" before using this product.
KX-NS1000: PCMPR Software File Version 004.30000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://www.panasonic.net/pcc/support/pbx/

Advertisement

   Summary of Contents for Panasonic KX-NS1000

  • Page 1

    Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety, page 16" before using this product. KX-NS1000: PCMPR Software File Version 004.30000 or later Manuals and supporting information are provided on the Panasonic Web site at: http://www.panasonic.net/pcc/support/pbx/...

  • Page 2

    Easy Operation IP Communication This PBX supports IP communication using If you are using a certain Panasonic telephone a variety of IP telephones, such as the KX-NT300/ that is equipped with a Navigator Key/Jog Dial KX-NT500 series with Self Labelling and/or...

  • Page 3

    Feature Highlights Wireless System Built-in Unified Messaging This PBX optionally supports a Portable Station You can set incoming calls to be redirected (PS) system. PSs can be used in the PBX to your mailbox to let callers leave voice with other wired telephones. messages when you are unable to answer the phone.

  • Page 4

    DPT → Digital Proprietary Telephone IP-PT → IP Proprietary Telephone PS → Portable Station P-SIP → Panasonic SIP Phone (KX-HDV series/KX-TGP600), Communication IP camera and Video door phone (KX-NTV series) PT → Proprietary Telephone S-PS → SIP-CS compatible Portable Station SIP extension/SIP Extn.

  • Page 5

    • Some optional hardware, software, and features are not available in some countries/areas, or for some PBX models. Please consult your certified Panasonic dealer for more information. • This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), SIP phones, SIP-CS compatible Portable Stations (S-PSs), and DSS Consoles.

  • Page 6

    Feature Highlights [Example] To use an account code (Account Code Entry) PT/SLT/PS /SIP Extn./S-PS (Account) account code D.Tone Press Account or Enter account code Enter #. Off-hook. SIP phone or S-PS users enter (max. 10 digits). will not hear this tone. outside phone no.

  • Page 7

    Feature Highlights To call with a verification code PIN: Personal Identification Number PT/SLT/PS/SIP Extn./S-PS verification code Off-hook. Enter Enter Enter verification code (max. 4 digits). For KX-UT series: Press ENTER. desired verification code PIN phone no. C.Tone & D.Tone Enter verification code Dial desired For S-PS: PIN (max.

  • Page 8

    Feature Highlights To set/cancel Call Forwarding PT/SLT/PS/SIP Extn./S-PS After entering 0 for "Cancel", Both Calls Cancel for KX-UT series: All Calls Outside Calls Busy Press ENTER. No Answer Intercom Calls Busy/No Answer for S-PS: Off-hook. Enter Enter 0 to 2 as Enter required you desire.

  • Page 9

    The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any ® use of such marks by Panasonic Corporation is under licence. • All other trademarks identified herein are the property of their respective owners.

  • Page 10

    Feature Highlights Operating Manual...

  • Page 11: Table Of Contents

    Table of Contents Table of Contents 1 Operation ....................15 Before Operating the Telephones ................16 1.1.1 For Your Safety ......................16 1.1.2 Important Safety Instructions ..................19 1.1.3 Precautions ........................19 1.1.4 Data Security ........................ 20 1.1.5 Before Operating the Telephones ................. 21 Making Calls ........................

  • Page 12: Table Of Contents

    Table of Contents 1.8.7 Quick Reference ......................176 Setting the Telephone According to Your Needs ............. 180 1.9.1 Setting the Alarm (Timed Reminder) ................180 1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) ............181 1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) ........................

  • Page 13: Table Of Contents

    Table of Contents 2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) ....245 2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor ........245 Configuring Unified Messaging Features ..............247 2.2.1 System Manager Features ..................247 2.2.2 Message Manager Features ..................

  • Page 14

    Table of Contents Operating Manual...

  • Page 15: Operation

    Section 1 Operation This section shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. Operating Manual...

  • Page 16: Before Operating The Telephones

    1.1 Before Operating the Telephones 1.1 Before Operating the Telephones 1.1.1 For Your Safety To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.

  • Page 17

    • Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact an authorised Panasonic Factory Service Centre for a replacement. • When mounting the PBX on a 19-inch rack, only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.

  • Page 18

    For All Telephone Equipment • Read and understand all instructions. • When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset. For the PBX • Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors and televisions.

  • Page 19: Important Safety Instructions

    Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre. Note For All Telephone Equipment •...

  • Page 20: Data Security

    1.1.4 Data Security Note for the battery symbol (bottom symbol) This symbol might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved. For users in New Zealand only •...

  • Page 21

    Single Line Telephone (SLT) (e.g., rotary pulse telephone) Which features are available depend on the type of telephone being used. If you are using a Panasonic telephone with a special feature button such as or a display or both, you can follow the operations using the buttons or displayed messages for easy programming.

  • Page 22

    Tone?" (Appendix). Display In this manual, "the display …" refers to the display of a Panasonic telephone. If your telephone is not a Panasonic display telephone, the message will not be displayed. If you use a Panasonic display telephone, the display helps you confirm the settings. Some telephones also give you easy access to features.

  • Page 23: Eco Mode

    1.1.5 Before Operating the Telephones Your Extension Number If you use a Panasonic display proprietary telephone, you can check your own extension number on the display. Press the TRANSFER button or Soft (S1) button while on-hook. ECO mode If you use a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, the "ECO" icon is shown on the display during programming mode (refer to "3.1.3 Customising the Buttons").

  • Page 24

    When You Use a Panasonic Proprietary Telephone or KX-UT Series SIP Phone Panasonic proprietary telephones and KX-UT series SIP phones have useful feature buttons that simplify some operations. For details, refer to the "Location of Controls" or equivalent section in the documentation for your phone.

  • Page 25

    1.1.5 Before Operating the Telephones Customised Buttons If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account" button. For more information, refer to "3.1.3 Customising the Buttons" when using a PT or PS, or "Customising the Flexible Buttons"...

  • Page 26

    1.1.5 Before Operating the Telephones Button Feature Call Forwarding (FWD)/Do Not Disturb (DND)—Both Used to forward all calls to a specified destination or refuse. calls FWD/DND—Outside calls Used to forward outside calls to a specified destination or refuse. FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

  • Page 27

    1.1.5 Before Operating the Telephones Button Feature Used to change the toll restriction/call barring level of other extension Toll Restriction/Call Barring users temporarily. ISDN Service Used to access an ISDN service. Calling Line Identification Used to switch between the CLIP and CLIR services. Restriction (CLIR) Connected Line Identification Used to switch between the COLP and COLR services.

  • Page 28

    1.1.5 Before Operating the Telephones Calling Another Extension Feature title To call an extension (Intercom Call) Telephone types The abbreviations of PT/SLT/PS/SIP Extn./S-PS telephone types are explained in extension no. "Telephone types in procedures" below. (DSS) Dial extension number Talk. Off-hook.

  • Page 29

    1.1.5 Before Operating the Telephones Connection Example This diagram shows you a connection example. Telephone Company Pure IP-PBX Built-in Router Private ITSP IP Network Network Fax Machine Router (e.g., ADSL Modem) Printer Remote PC APT DSS Console IP-PT External Sensor IP Softphone, Client PC Doorphone &...

  • Page 30: Making Calls

    1.2 Making Calls 1.2 Making Calls 1.2.1 Basic Calling – Calling Another Extension – Calling an Outside Party – Making a Call to a Private Network (TIE Line Access) – Using an Account Code (Account Code Entry) Calling Another Extension To call an extension (Intercom Call) PT/SLT/PS/SIP Extn./S-PS extension no.

  • Page 31

    1.2.1 Basic Calling PT/SLT/PS/SIP Extn./S-PS Enter 9 or 0. Off-hook. • The operator call number (default) varies depending on country/area. Calling an Outside Party You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX.

  • Page 32

    1.2.1 Basic Calling To select the specified outside line PT/PS/KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS outside phone no. (S-CO) Off-hook. Press S-CO. Talk. Dial outside phone number. • Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle. Red on: The line is in use.

  • Page 33

    1.2.1 Basic Calling • * Which type of telephone number must be entered depends on the settings of your PBX. To call with one touch PT/PS (NDSS) Off-hook. Press NDSS. Talk. • To start monitoring another PBX extension after customising an NDSS button, go off- hook, press the NDSS button, and go on-hook.

  • Page 34: Easy Dialling

    1.2.2 Easy Dialling • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. • Account codes may use the digits "0" through "9". •...

  • Page 35

    1.2.2 Easy Dialling This feature is also known as Station Speed Dialling. To store a phone number PT/SLT/SIP Extn./S-PS personal speed desired dialling no. phone no. C.Tone Enter Enter personal speed Enter desired On-hook. Off-hook. dialling number phone number Enter #. (2 digits).

  • Page 36

    1.2.2 Easy Dialling To store a phone number PT/SLT/PS desired phone no. C.Tone Enter 740. Enter 2. Enter desired Enter #. On-hook. Off-hook. phone number (max. 32 digits). Enter outside line access number before outside phone number. To set/cancel PT/SLT/PS Cancel C.Tone On-hook.

  • Page 37: Redial

    1.2.3 Redial PT/SLT/PS/SIP Extn./S-PS PT and SLT quick dialling no. Dial quick dialling Off-hook. number (max. 8 digits). • This is a useful feature for hotels. For example, to dial Room Service, dial the digit "3", not the full extension number. 1.2.3 Redial This is convenient when calling the same outside party again.

  • Page 38: When The Dialled Line Is Busy Or There Is No Answer

    1.2.4 When the Dialled Line is Busy or There is No Answer • Automatic Redial To redial automatically, press the SP-PHONE button and then the REDIAL button, or press the REDIAL button directly. It will keep trying the busy number until the called party answers or until a specified timeout.

  • Page 39

    1.2.4 When the Dialled Line is Busy or There is No Answer To answer the callback ringing from an idle extension PT/SLT/PS While hearing a callback ringing R.B.Tone Off-hook. Talk. To answer the callback ringing from an idle outside line PT/SLT/PS While hearing a callback ringing outside...

  • Page 40

    1.2.4 When the Dialled Line is Busy or There is No Answer PT/SLT/PS While hearing a busy tone C.Tone On-hook. Enter 6. To answer while hearing a callback ringing PT/SLT/PS Off-hook. To cancel (CCBS Cancel) PT/SLT/PS C.Tone Off-hook. Enter On-hook. •...

  • Page 41

    1.2.4 When the Dialled Line is Busy or There is No Answer • Depending on the type of the other party’s telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset.

  • Page 42

    1.2.4 When the Dialled Line is Busy or There is No Answer PT/PS While on-hook Off-hook. Talk. Press MESSAGE until the desired extension appears. To call back PT/SLT/PS Talk. Off-hook. Press MESSAGE or enter 70 and then 2. KX-UT series/S-PS While on-hook Off-hook.

  • Page 43

    1.2.4 When the Dialled Line is Busy or There is No Answer PT/SLT/PS/S-PS/SIP Extn. your extension no. C.Tone Off-hook. Enter Enter 0. Dial your On-hook. extension number. • The Message button light or Message/Ringer Lamp shows the current status as follows: Off: No message Red on: You have a message.

  • Page 44

    1.2.4 When the Dialled Line is Busy or There is No Answer To join an intercom call PT/SLT/PS Party joining the call A busy tone is heard and the caller information of the call to another (DSS) extension is displayed. (SDN) C.Tone B.

  • Page 45

    1.2.4 When the Dialled Line is Busy or There is No Answer For the originating extension To talk to each party alternately PT/PS During a conversation To continue Talk to the Press TRANSFER. other party. • You can also deny others the possibility of joining your conversation (Default: Allow). Refer to "1.9.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)".

  • Page 46: Accessing The Isdn Service (isdn Service Access)

    1.2.5 Accessing the ISDN Service (ISDN Service Access) PT/SLT/PS extension no. DND Tone R.B.Tone Off-hook. Talk. Dial extension Enter 1. number. • SIP phone users cannot use DND Override to call someone who has set the DND feature, but can let other extensions call them using DND Override when the DND feature is set. 1.2.5 Accessing the ISDN Service (ISDN Service Access) You can access services provided by the ISDN.

  • Page 47: Alternating The Calling Method (alternate Calling—ring/voice)

    1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/ Voice) The caller can alternate the alerting method, either ring or Ring voice, when making an intercom call. On the other hand, any extension can set the alerting Ring Hello method, either ring or voice, when receiving an intercom...

  • Page 48: 1.2.8 To Access Another Party Directly From Outside (direct Inward System Access [disa

    1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) To call (Walking COS) PIN: Personal Identification Number PT/SLT/PS your desired extension PIN extension no. extension no. extension no. phone no. C.Tone & D.Tone Enter extension PIN Dial desired Off-hook.

  • Page 49

    1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator’s assistance.

  • Page 50

    1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) To call an outside party From Outside Telephone PIN: Personal Identification Number In No Security Mode DISA outside phone no. phone no. R.B.Tone & DISA message Off-hook. Dial DISA Dial outside phone phone number.

  • Page 51: Setting Your Telephone From Another Extension Or Through Disa (remote Setting)

    1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) CAUTION There is a risk that fraudulent telephone calls will be made using the Outside-to-Outside Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (Trunk Security or All Security).

  • Page 52

    1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) Through DISA From Outside Telephone PIN: Personal Identification Number DISA your extension no. phone no. R.B.Tone & extension no. DISA message Off-hook. Dial DISA Enter Dial your phone number. extension number.

  • Page 53: Receiving Calls

    1.3 Receiving Calls 1.3 Receiving Calls 1.3.1 Answering Calls PT/SLT/PS/SIP Extn./S-PS Off-hook. Talk. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM, ICD Group, PDN, SDN, or DN button directly. ·...

  • Page 54: Answering A Call Ringing At Another Telephone (call Pickup)

    1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) To set/cancel PT/KX-UT113/KX-UT123/KX-UT133/KX-UT136/KX-UT248 While on-hook Press AUTO ANS. • PT users: The AUTO ANS button light shows the current status as follows: Off: Not set Red on: Set • KX-UT series SIP phone (except KX-UT670) users: When Hands-free Answerback is set, the AUTO ANS icon appears on the display.

  • Page 55

    1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) PT/PS A busy tone is heard and the caller information of the call to another (DSS) (DSS) extension is displayed. Press flashing DSS. Press DSS again. Talk. Off-hook. • If you receive a call waiting tone, you can ask a third party to pick up your second call with Directed Call Pickup.

  • Page 56: Using The Answer/release Button

    1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) PT/SLT/PS/SIP Extn./S-PS Deny C.Tone Allow Enter 720. Enter 1 to deny On-hook. Off-hook. or 0 to allow. 1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) You can be notified of incoming outside calls through an external speaker.

  • Page 57

    1.3.5 Using the ANSWER/RELEASE Button To transfer a call During a conversation (DSS) RELEASE The called TRANSFER party answers. desired phone no. Press TRANSFER. Press DSS or dial desired Press RELEASE. phone number. Seize an outside line before dialling an outside phone number. To talk to a waiting caller While hearing a call waiting tone ANSWER...

  • Page 58: Identifying Malicious Calling Parties (malicious Call Identification [mcid])

    1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an Answer button or a Release button. 1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up.

  • Page 59: During A Conversation

    1.4 During a Conversation 1.4 During a Conversation 1.4.1 Transferring a Call (Call Transfer) – Transferring to an Extension in the PBX – Transferring to an Outside Party Using the PBX Service – Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN) –...

  • Page 60

    1.4.1 Transferring a Call (Call Transfer) Transferring to an Extension in the PBX To transfer PT/PS During a conversation (DSS) C.Tone extension no. Press Press DSS or dial Talk. On-hook. TRANSFER. extension number. This step can be omitted. During a conversation extension no.

  • Page 61

    1.4.1 Transferring a Call (Call Transfer) • For the transfer operation using an SDN button, refer to "1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension". To transfer with one touch (One-touch Transfer) PT/PS During a conversation with an outside party (DSS) On-hook.

  • Page 62

    1.4.1 Transferring a Call (Call Transfer) SIP Extn./S-PS During a conversation XFER outside outside line phone no. C.Tone KX-UT series HOLD and S-PS only. KX-UT series and S-PS: Dial outside phone Talk. On-hook. Seize outside line. Press TRANSFER. number. This step can be omitted Other than KX-UT series and S-PS: (KX-UT series and S-PS only).

  • Page 63

    1.4.1 Transferring a Call (Call Transfer) PT/PS During a conversation phone no. C.Tone Talk. On-hook. Press Enter Dial phone number. TRANSFER. This step can be omitted. During a conversation phone no. C.Tone Press Recall/ Enter Dial phone number. Talk. On-hook. hookswitch.

  • Page 64

    1.4.1 Transferring a Call (Call Transfer) Transferring to an Outside Party Using the SIP Service To transfer a call with announcement (Attended Transfer) PT/PS During a conversation outside TRANSFER outside line phone no. C.Tone Press TRANSFER. Seize outside line. Dial outside phone Talk.

  • Page 65: Holding A Call

    1.4.2 Holding a Call To transfer a call without announcement (Blind Transfer) PT/PS During a conversation outside TRANSFER phone no. C.Tone Enter #. On-hook. Press Enter Dial outside phone TRANSFER. number. During a conversation outside phone no. C.Tone Enter #. On-hook.

  • Page 66

    1.4.2 Holding a Call To hold (Call Hold) PT/PS During a conversation C.Tone C.Tone Press HOLD, or press TRANSFER and On-hook. then enter During a conversation C.Tone Press Recall/ Enter On-hook. hookswitch. SIP Extn./S-PS During a conversation HOLD On-hook. Press HOLD. Operating Manual...

  • Page 67

    1.4.2 Holding a Call To retrieve a call (Call Hold Retrieve) PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) A confirmation tone is heard. Off-hook. Talk. Press flashing CO or INTERCOM, or enter To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) A confirmation...

  • Page 68

    1.4.2 Holding a Call SIP Extn./S-PS At the holding extension (Call Hold Retrieve) (S-CO) (DN) Off-hook. Talk. HOLD KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS: Press flashing S-CO or DN. Other than KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS: Press HOLD. To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) A confirmation held line no.

  • Page 69

    1.4.2 Holding a Call • For PT users: The CO or INTERCOM button light shows the current status as follows: – Regular Hold mode Flashing green slowly: Your held call Flashing red: Another extension’s held call – Exclusive Call Hold mode Flashing green moderately: Your held call Red on: Another extension’s held call •...

  • Page 70

    1.4.2 Holding a Call PT/PS During a conversation parking zone no. Specified C.Tone Auto On-hook. Press TRANSFER. Enter Enter a specified parking zone number (2 digits) or press to park at an idle parking zone automatically. If you hear a busy tone, enter another parking zone number or press again.

  • Page 71: Talking To Two Parties Alternately (call Splitting)

    1.4.3 Talking to Two Parties Alternately (Call Splitting) • If a call is parked automatically, confirm the parking zone number on the display. • If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call Park Recall).

  • Page 72

    1.4.3 Talking to Two Parties Alternately (Call Splitting) During a conversation extension no. C.Tone Press Recall/ Dial the other party's Talk to the Press Recall/ Talk to the hookswitch. extension number. hookswitch. other party. original party. The other party will be on hold. KX-UT113/KX-UT123 During a conversation extension no.

  • Page 73: Answering Call Waiting

    1.4.4 Answering Call Waiting To leave the conversation and then let the two parties talk PT/PS During a conversation (DSS) C.Tone extension no. Press TRANSFER. Press DSS or dial the other Talk to the Press TRANSFER. On-hook. party's extension number. other party.

  • Page 74

    1.4.4 Answering Call Waiting 2. To hold the current call and then talk to the new party PT/PS While hearing a tone (CO) (ICD Group) (PDN) (SDN) Talk to the Press HOLD. new party. Press CO, ICD Group, PDN, Disregard this step if both SDN, or INTERCOM.

  • Page 75

    1.4.4 Answering Call Waiting KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS While hearing a tone (DN) C.Tone (S-CO) Talk to the new party. Press HOLD. Press the flashing DN, or S-CO. After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call.

  • Page 76

    1.4.4 Answering Call Waiting KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS During a conversation (DN) (S-CO) On-hook. Off-hook. Talk to the Press the flashing DN or S-CO. original party. PT/SLT/PS During a conversation C.Tone Talk to the On-hook. Off-hook. Enter original party. 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party.

  • Page 77

    1.4.4 Answering Call Waiting PT/PS During a conversation (CO) (ICD Group) (PDN) (SDN) Press HOLD. Talk to the original party. Press CO, ICD Group, PDN, SDN, or INTERCOM. Disregard this step if both parties are extensions. (CO) (ICD Group) (PDN) Talk to the On-hook.

  • Page 78

    1.4.4 Answering Call Waiting KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS During a conversation (DN) (S-CO) Press the flashing DN or S-CO. Press HOLD. Talk to the original party. (DN) (S-CO) On-hook. Off-hook. Press the flashing DN or S-CO. Talk to the new party. During a conversation C.Tone Talk to the Press Recall/...

  • Page 79: Multiple Party Conversation

    1.4.5 Multiple Party Conversation Customising Your Phone • 3.1.2 Settings on the Programming Mode—Call Waiting Tone Type Selection If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party and an extension. If you select "Tone 2", you will hear different tones for Call Waiting from an outside party and an extension.

  • Page 80

    1.4.5 Multiple Party Conversation – Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) Adding Other Parties during a Conversation (Conference) You can add one or more parties to your conversation. • For KX-UT133/KX-UT136/KX-UT248/KX-UT670 SIP phone and S-PS users: When you press the CONFERENCE/CONF/Conference button for the first time to establish a conference call, the DN/S-CO button for the call will turn off and a new DN button will light green for the conference call.

  • Page 81

    1.4.5 Multiple Party Conversation PT/PS During a conversation desired phone no. C.Tone Talk to the Press TRANSFER. Dial desired Press TRANSFER. Enter 3. phone number. new party. Seize an outside line before dialling an outside phone number. Talk with multiple parties. During a conversation desired phone no.

  • Page 82

    1.4.5 Multiple Party Conversation To establish a conference call when receiving a call from an outside party during a two-party conversation PT/PS During a conversation (CO) (PDN) (SDN) Press the flashing Talk to the Press HOLD. Press CONF CO, PDN, or SDN. new party.

  • Page 83

    1.4.5 Multiple Party Conversation To add another party on hold to a conference PT/PS During a 3- to 7-party conference (CO) (ICD Group) C.Tone (PDN) Press CONF. Press CONF. Talk with (SDN) multiple parties. Press the flashing CO, ICD Group, PDN, or SDN corresponding to the party on hold.

  • Page 84

    1.4.5 Multiple Party Conversation To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) (ICD Group) (PDN) Press TRANSFER once Press FLASH/RECALL.* Talk. (SDN) or twice to establish a conversation with the party to be disconnected.

  • Page 85

    1.4.5 Multiple Party Conversation To leave a conference PT/PS During 3- to 7-party conference Press CONF. On-hook. To return while others are talking PT/PS (CO) (ICD Group) (PDN) (SDN) Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM. To complete a conversation PT/PS During a conversation On-hook.

  • Page 86

    1.4.5 Multiple Party Conversation To leave a conference involving at least one other extension PT/SLT/PS/KX-UT series/S-PS During a three-party conference On-hook. To leave a conference involving two outside parties PT/PS During a three-party conference On-hook. Press TRANSFER. During a three-party conference On-hook.

  • Page 87

    1.4.5 Multiple Party Conversation To let a third party join your conversation and establish a three-party conversation PT/PS Your extension (on the outside call) Wait for an answer. To prolong, press (S-CO) the S-CO again. C.Tone Press green Talk. S-CO. The S-CO button will flash A three-party conversation at all extensions that have...

  • Page 88

    1.4.5 Multiple Party Conversation PT/PS During a conversation desired phone no. C.Tone Enter Talk to the Press TRANSFER. Dial desired Press TRANSFER. phone number. new party. Seize an outside line before dialling an outside phone number. C.Tone Enter 3. Talk with multiple parties. During a conversation desired phone no.

  • Page 89: Mute

    1.4.6 Mute To complete a conversation PT/SLT/PS During a conversation On-hook. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button. 1.4.6 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset.

  • Page 90: Using The Headset (headset Operation)

    1.4.8 Using the Headset (Headset Operation) To set/cancel PT/KX-UT series During a conversation using the handset Press SP-PHONE. • The SP-PHONE button light shows the current status as follows: Off: The voice is heard through the handset. On: The voice is heard through the speaker and the handset. •...

  • Page 91

    1.4.8 Using the Headset (Headset Operation) To use the handset during a conversation using the headset PT/KX-UT series Off-hook. To talk in hands-free mode during a conversation using the headset PT/KX-UT133/KX-UT136/KX-UT248/KX-UT670 (Headset) Press red Headset. • The Headset button light shows the current status as follows: Off: Headset mode off Red on: Headset mode on •...

  • Page 92

    1.4.8 Using the Headset (Headset Operation) • For KX-UT248, KX-NT560, and Bluetooth-compatible S-PS telephone users: – You may not be able to use all of the functionality available on a Bluetooth headset. For example, redialling will not work with a REDIAL button on a Bluetooth headset, and, during hands-free mode, you cannot switch the call to the Bluetooth headset through headset operation.

  • Page 93: Using A Pdn/sdn Button

    1.5 Using a PDN/SDN Button 1.5 Using a PDN/SDN Button 1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are useful when extension users will handle calls for other extensions. For example, a secretary or multiple secretaries can handle calls and check the call status of a boss or multiple bosses.

  • Page 94

    1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Light Pattern PDN Button Status SDN Button Status Flashing red A corresponding SDN extension is holding Another corresponding SDN slowly a call. extension, or the PDN extension itself, is holding a call. Flashing red The PDN extension is receiving an The corresponding PDN extension is...

  • Page 95

    1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension You can also retrieve a call held at your extension/another extension with a simple operation, regardless of the call type. Call Hold Retrieve PT/PS To retrieve a call at the holding extension (PDN) (SDN) Off-hook.

  • Page 96

    1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension To transfer a call to a PDN extension PT/PS During a conversation (SDN) Press SDN. Talk. On-hook. This step can be omitted. • System programming is required to use this feature during a conversation with an extension.

  • Page 97: Before Leaving Your Desk

    1.6 Before Leaving Your Desk 1.6 Before Leaving Your Desk 1.6.1 Forwarding Calls – Forwarding Your Calls (Call Forwarding [FWD]) – FWD/DND Settings Using Fixed FWD/DND Button – Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) Forwarding Your Calls (Call Forwarding [FWD]) You can have your incoming calls forwarded to a specified destination.

  • Page 98

    1.6.1 Forwarding Calls To set/cancel PT/SLT/PS/SIP Extn./S-PS Cancel Both Calls All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter Enter 0 to 2 as Enter required you desire. number. For "Cancel", go on-hook directly after entering 0. destination extension no.

  • Page 99

    1.6.1 Forwarding Calls To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS/SIP Extn./S-PS time C.Tone On-hook. Off-hook. Enter 713. Enter time (seconds [2 digits]). To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group) ICD Group: Incoming Call Distribution Group PT/SLT/PS/SIP Extn./S-PS Both Calls ICD Group...

  • Page 100

    1.6.1 Forwarding Calls • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure. For KX-UT series SIP phones, only FWD/DND Setting Mode is supported. (1) When in FWD/DND Cycle Switch Mode: Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below:...

  • Page 101

    1.6.1 Forwarding Calls To set/cancel (Remote FWD setting) On the other While on-hook extension The forwarding status of the (Group FWD) target extension changes accordingly. FWD status changed remotely Press Group FWD. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit Group FWD (Both calls, Outside calls, Intercom calls) buttons.

  • Page 102

    1.6.1 Forwarding Calls To switch FWD/DND status for outside calls While on-hook (when in FWD/DND Setting Mode) The current FWD/DND status for outside calls is displayed. Press the fixed Press the fixed FWD/DND FWD/DND button. button again to switch the status. To switch FWD/DND status for intercom calls While on-hook (when in FWD/DND Setting Mode) The current FWD/DND status...

  • Page 103

    1.6.1 Forwarding Calls To set and clear FWD/DND for outside/intercom calls While on-hook (when in FWD/DND Setting Mode) Outside Calls Intercom Calls Press the fixed Enter 1 or 2. Press STORE. FWD/DND button. FWD/DND off DND on Enter 0 or 1. destination extension no.

  • Page 104

    1.6.1 Forwarding Calls To set and clear FWD/DND for all calls KX-UT113/KX-UT123/KX-UT133/KX-UT136/KX-UT248 While on-hook : FWD/DND off FWD/DND Off : DND on Do Not Disturb destination extension no. FWD(All) : FWD–All Calls FWD(BSY) : FWD–Busy FWD(NA) : FWD–No Answer outside Press the fixed outside line phone no.

  • Page 105

    1.6.1 Forwarding Calls To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD Group While on-hook (when in FWD/DND Setting Mode) Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4 Press the fixed Enter 4 to 7.

  • Page 106: Showing A Message On The Caller's Telephone Display (absent Message)

    1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message) You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.

  • Page 107

    1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message) Message no. Message (Example) Will Return Soon Gone Home (Extension number) At Ext %%%% (Hour:Minute) Back at %%:%% (Month/Day) Out until %%/%% In a Meeting A message assigned for each extension. (Personal Absent Message) To set PT/SLT/PS/SIP Extn./S-PS...

  • Page 108: Preventing Other People From Using Your Telephone (extension Dial Lock)

    1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) 1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) You can lock your extension so that other users cannot make unauthorised outside calls. This feature is also known as Electronic Station Lockout. To lock PT/SLT/PS/SIP Extn./S-PS C.Tone...

  • Page 109

    1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) • After you make an outside call, Extension Dial Lock is automatically activated again. Operating Manual...

  • Page 110: Making/answering An Announcement

    1.7 Making/Answering an Announcement 1.7 Making/Answering an Announcement 1.7.1 Paging – Group Paging – Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS/SIP Extn./S-PS paging group...

  • Page 111: Answering/denying A Paging Announcement

    1.7.2 Answering/Denying a Paging Announcement SIP Extn./S-PS During a conversation XFER paging group HOLD Enter Dial paging group KX-UT series and S-PS: number (2 digits). Press TRANSFER. Other than KX-UT series and S-PS: Press HOLD. The other party is placed on hold. Wait for an answer.

  • Page 112: Making A Conference Group Call

    1.7.3 Making a Conference Group Call To allow/deny a paging announcement (Paging Deny) PT/KX-UT series Deny C.Tone Allow Off-hook. On-hook. Enter 721. Enter 1 or 0. • The following are extensions that cannot receive a paging announcement: – Portable station –...

  • Page 113

    1.7.3 Making a Conference Group Call To make/answer a conference group call PT/SLT/PS/SIP Extn./S-PS Caller conference entry code group no. Off-hook. Enter Dial conference Enter entry code group number (max. 8 digits). (1 digit). Wait for an answer. C.Tone Talk. Enter #.

  • Page 114: Broadcast Mode

    1.7.3 Making a Conference Group Call PT/PS During a conversation To end a conversation with a specific party (DSS) Press DSS. To end a conversation with the party who joined the conversation last Press TRANSFER. To disconnect the party who joined the conversation last from the conference group call Press FLASH/RECALL.

  • Page 115

    1.7.3 Making a Conference Group Call To make/answer a conference group call PT/SLT/PS/SIP Extn./S-PS Caller conference entry code group no. Off-hook. Enter Dial conference Enter entry code group number (max. 8 digits). (1 digit). Wait for an answer. C.Tone Enter #. Announce.

  • Page 116

    1.7.3 Making a Conference Group Call PT/PS During an announcement (DSS) Press DSS. To make a conversation with a party in the group’s preassigned order PT/PS During an announcement Press CONF. To end a conversation with a specific party PT/PS During a conversation To end a conversation with a specific party (DSS)

  • Page 117

    1.7.3 Making a Conference Group Call For a called extension To send a notification tone to the caller and join a conversation PT/SLT/PS Called Party During an announcement (DSS) Press DSS corresponding to the caller. Wait for reply. Talk. Press Recall/ hookswitch.

  • Page 118

    1.7.3 Making a Conference Group Call For security reasons, you can set a specific entry code for the conference group call. To join the conversation, extensions/outside telephones have to enter the same entry code. Therefore, you have to inform the parties to be added to the conversation of the entry code in advance. For an extension originating the conversation To make a conference group call with an entry code PT/SLT/PS/SIP Extn./S-PS...

  • Page 119

    1.7.3 Making a Conference Group Call • * If you do not enter an entry code when making the conference group call, extensions/ outside telephones can join the conversation without needing to enter an entry code. • Entry codes can consist of the digits "0" through "9". When " " is used as an entry code, no one can join a conversation that is already in progress.

  • Page 120: Using The Unified Messaging Features

    1.8 Using the Unified Messaging Features 1.8 Using the Unified Messaging Features 1.8.1 What is the Unified Messaging system? Introduction to the Unified Messaging system Your PBX can provide you with Unified Messaging system service. You or an outside party can access the Unified Messaging system from a telephone.

  • Page 121: Logging In To And Configuring Your Mailbox

    1.8.2 Logging in to and Configuring Your Mailbox • Not all prompts are described in each operation. • The prompts in each operation are not exactly the same as the actual prompts you will hear from the Unified Messaging system. 1.8.2 Logging in to and Configuring Your Mailbox –...

  • Page 122

    1.8.2 Logging in to and Configuring Your Mailbox • Mailbox Capacity Warning When your mailbox is almost full, you will receive a Mailbox Capacity Warning shortly after logging in to your mailbox. When you hear a Mailbox Capacity Warning, you should delete unnecessary messages to make more recording time in your mailbox available.

  • Page 123

    1.8.2 Logging in to and Configuring Your Mailbox CAUTION • It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access. • To avoid unauthorised access to the PBX, keep the password secret. If it becomes known to others, the PBX may be misused.

  • Page 124

    1.8.2 Logging in to and Configuring Your Mailbox Personal Greetings: The following Personal Greeting Messages can be recorded in the subscriber tutorial. After the greeting is played, a tone will sound, and the caller can leave a message. • No Answer Greeting: Heard by callers when you do not answer their calls. A common example might be, "This is (name).

  • Page 125

    To start the Subscriber Tutorial PT/SLT/PS/SIP Extn./S-PS The Unified Messaging system will announce, Log in to your mailbox. "Welcome to the Panasonic Unified Messaging System. This is the Subscriber Tutorial service.". To set your password for the first time your password Enter your password and #.

  • Page 126

    1.8.2 Logging in to and Configuring Your Mailbox Changing or Deleting Your Personal Greeting Messages After callers reach your mailbox, they will hear your personal greeting message. You can record 6 kinds of Personal Greetings; the appropriate greeting will be played for callers. If you delete or do not record a greeting message, a prerecorded greeting message will be used.

  • Page 127

    1.8.2 Logging in to and Configuring Your Mailbox To record or delete your Personal Greeting Messages PT/SLT/PS/SIP Extn./S-PS No Answer Greeting Busy Signal Greeting After Hours Greeting Log in to your mailbox. Caller ID Greeting caller ID greeting no. Temporary Greeting Enter 41.

  • Page 128

    1.8.2 Logging in to and Configuring Your Mailbox • * We recommend stating your name in your greeting messages, so that callers will know they have reached the correct mailbox. • A Temporary Personal Greeting is played instead of all your other greetings until it is deleted.

  • Page 129

    1.8.2 Logging in to and Configuring Your Mailbox To assign Caller ID numbers for the first time PT/SLT/PS/SIP Extn./S-PS Log in to your mailbox. personalised greeting no. Enter the personalised Enter 414. Enter 2 greeting number (1–4). to accept. To continue STEP B Add another caller ID number.

  • Page 130

    1.8.2 Logging in to and Configuring Your Mailbox To change your password PT/SLT/PS/SIP Extn./S-PS your desired password Log in to your mailbox. Enter 421. Enter the desired password and #. Enter 2 to accept. On-hook. CAUTION • It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access.

  • Page 131: Message Playback And Related Features

    1.8.3 Message Playback and Related Features Dialling by Name Custom Service You will be guided to enter a Custom Service number (1–200). Log in Voice Mail Service You can record a message for another subscriber by entering his or her mailbox number when guided.

  • Page 132

    1.8.3 Message Playback and Related Features – Transferring Messages – Remote Access Playing Messages Callers and other subscribers can leave voice messages for you, and you can play them back later after you have logged in to your mailbox. Also, when you receive a fax message, you can play back any attached voice messages or message envelopes, and print the fax.

  • Page 133

    1.8.3 Message Playback and Related Features Message Type Feature Deleted Delete this message ü ü • If a confirmation message is played, press 1 to delete the message. Recover this message ü Reply to this message ü ü Transfer this message ü...

  • Page 134

    1.8.3 Message Playback and Related Features • For voice messages, Unified Messaging system programming determines if the message envelope is played before each message, after each message, or only when you press 6. For more information, consult your System Administrator. •...

  • Page 135

    1.8.3 Message Playback and Related Features To set Automatic Delivery PT/SLT/PS/SIP Extn./S-PS Go to "To change Automatic Delivery status" Log in to your mailbox. or "To set default fax number". Enter 47. To change Automatic Delivery status Current status The new status is announced.

  • Page 136

    1.8.3 Message Playback and Related Features To set the Bookmark PT/SLT/PS/SIP Extn./S-PS During message playback Enter 85. To start playback at the Bookmark PT/SLT/PS/SIP Extn./S-PS During or after message playback Enter 86. Recovering Deleted Messages You can delete voice/fax messages in your mailbox. Once a message has been deleted, it is retained until the end of the day, then it will be permanently deleted.

  • Page 137

    1.8.3 Message Playback and Related Features You will receive notification (receipt message) once the recipient has played back the message. Finally, you can send your reply immediately or set a message delivery time. However, please note that you cannot reply to receipt messages. •...

  • Page 138

    1.8.3 Message Playback and Related Features To leave a message for the sender PT/SLT/PS/SIP Extn./S-PS During or after voice message/fax message envelope playback C.Tone Enter 4. Enter 2 Record your message. Enter 1 to begin recording. to end recording. You can pause and resume recording by pressing 2.

  • Page 139

    1.8.3 Message Playback and Related Features • Specify the recipient by entering another subscriber’s mailbox number. • Specify several recipients by entering a Personal Group Distribution List number (refer to " Personal Group Distribution Lists") or a Mailbox Group number. •...

  • Page 140: Remote Access

    1.8.3 Message Playback and Related Features Remote Access You can call the Unified Messaging system while outside and log in to your mailbox in order to listen to your messages. There are 2 ways to log in to your mailbox remotely: •...

  • Page 141: Sending Messages

    1.8.4 Sending Messages Remote manual log-in From Outside Telephone Call the Unified your mailbox no. your password Messaging system from an outside telephone. Enter #6. Enter and your Enter your password and #. mailbox number. This step can be omitted if your mailbox requires no password.

  • Page 142

    1.8.4 Sending Messages • Personal Group Distribution List number or Mailbox Group number (specifies a group of recipients for Message Delivery). • Extension number or telephone number (specifies an individual recipient for External Message Delivery). • External Message Delivery List number (specifies a group of recipients for External Message Delivery). Message Delivery You can send messages to other subscribers.

  • Page 143

    1.8.4 Sending Messages To send a message PT/SLT/PS/SIP Extn./S-PS Go to "To specify recipients by number" Log in to your mailbox. or "To specify recipients by name (dialling by name)". Enter 2. To specify recipients by number mailbox no. personal group Go to "To record your message".

  • Page 144

    1.8.4 Sending Messages PT/SLT/PS/SIP Extn./S-PS Continued from previous page To record your message C.Tone Enter 1 to record Record your message. Enter 1 your message. to end recording. You can pause and resume recording by pressing 2. Press 2 to add another recipient, If you pause for more than then go to "To specify recipients by 20 seconds, recording will...

  • Page 145

    1.8.4 Sending Messages To create and edit personal group distribution lists PT/SLT/PS/SIP Extn./S-PS desired personal group Log in to your mailbox. distribution list no. Enter 44. Enter the desired personal group distribution list number (1–4). C.Tone State the group name. Enter 1 to record Enter 2 to add Enter 2...

  • Page 146

    1.8.4 Sending Messages To change personal group distribution list names PT/SLT/PS/SIP Extn./S-PS desired personal group Log in to your mailbox. distribution list no. Enter 44. Enter the desired personal group Enter 1 to change distribution list number (1–4). the list name. Change (record) the list name Delete the list name,...

  • Page 147

    1.8.4 Sending Messages To send an external delivery message PT/SLT/PS/SIP Extn./S-PS Go to "To specify a single recipient" Log in to your mailbox. or "To specify multiple recipients (external message delivery list)". Enter 931. To specify a single recipient Outside party’s outside line access no.

  • Page 148

    1.8.4 Sending Messages PT/SLT/PS/SIP Extn./S-PS Continued from previous page To specify multiple recipients (external message delivery list) desired list no. 4-digit password Enter 2. Enter the desired list number (1 or 2). Enter a 4-digit password required for listening to the message. Press # if you do not want to set a password.

  • Page 149

    1.8.4 Sending Messages • *1 Example: To enter 5:00, press 5#. To enter 5:15, press 515#. • *2 This option may not be available if the system is programmed to use 24-hour time. • *3 Example: If today is February 16 and you enter 17#, the message will be delivered tomorrow.

  • Page 150

    1.8.4 Sending Messages To create/add to an external message delivery list PT/SLT/PS/SIP Extn./S-PS List number 1 Log in to your mailbox. List number 2 Enter 932. Enter 1 or 2. Enter 1. outside outside line access no. telephone no. Enter the outside line access number Dial the outside telephone number Enter 2 to accept.

  • Page 151: Transferring Calls

    1.8.5 Transferring Calls Receiving External Delivery Messages When you send an external delivery message, the Unified Messaging system will call each of the specified recipients. When a recipient answers the call, the system will guide him or her through the following procedure.

  • Page 152: Call Transfer

    1.8.5 Transferring Calls – Voice Mail Transfer Call Transfer When a call reaches your extension via the Automated Attendant service, normally your extension will ring and you can answer the call. If you use the Call Transfer feature, however, the Unified Messaging system can handle the call in a number of ways.

  • Page 153

    1.8.5 Transferring Calls To set call transfer status PT/SLT/PS/SIP Extn./S-PS Call Blocking Call Screening Intercom Paging Log in to your mailbox. Transfer to Mailbox Transfer to Custom Service Disable Call Transfer Enter 51. Enter the desired Call Transfer status. Follow the prompts as necessary. On-hook.

  • Page 154

    1.8.5 Transferring Calls Return to Top Menu: The caller is returned to the top menu of the Automated Attendant service and can then choose to call a different extension. To set Incomplete Call Handling status PT/SLT/PS/SIP Extn./S-PS Leaving a Message No answer calls Transfer to Covering Extension Log in to your mailbox.

  • Page 155

    1.8.5 Transferring Calls To assign your Covering Extension PT/SLT/PS/SIP Extn./S-PS desired extension no. Log in to your mailbox. Enter the desired extension number. Enter 52. If you have already assigned your Covering Extension and want to assign a different extension, press 1 before entering the desired extension number. On-hook.

  • Page 156

    1.8.5 Transferring Calls To assign outside telephone numbers for Remote Call Forwarding PT/SLT/PS/SIP Extn./S-PS Change telephone number 1 Log in to your mailbox. Change telephone number 2 Enter 48. Enter 1 or 2. If you have already set a telephone number and wish to change it, press 1 after selecting telephone number 1 or 2.

  • Page 157

    1.8.5 Transferring Calls To set/cancel Remote Call Forwarding From Outside Telephone extension no. of the transfer destination FWD All FWD Busy Enter the extension number Log in to your mailbox. of the transfer destination, FWD No Answer then go to STEP B. FWD Busy or No Answer Enter 94.

  • Page 158

    1.8.5 Transferring Calls To assign telephone numbers for call transfer to outside line PT/SLT/PS/SIP Extn./S-PS outside line access no. Log in to your mailbox. Enter the outside line access number Enter 56. needed for making outside calls. If you have already stored a telephone number and wish to change it, press 1 before continuing.

  • Page 159

    1.8.5 Transferring Calls To forward your calls to your mailbox PT/SLT/PS/SIP Extn./S-PS Both Calls Cancel All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter Enter 0 to 2 as you desire. Enter required number. For "Cancel", go on-hook directly after entering 0.

  • Page 160: Other Features

    1.8.6 Other Features To transfer your own call to the called extension’s mailbox PT/PS extension no. R.B.Tone (Voice Mail Transfer) B.Tone (DSS) DND Tone Off-hook. Dial extension number Press Voice Mail or press DSS. Transfer. • *Indication tone after going off-hook •...

  • Page 161

    1.8.6 Other Features Interview Mailbox An interview mailbox is a mailbox designed to ask questions to callers and record their answers. If you have an interview mailbox (not all subscribers do), you can record up to 10 questions and set the answer recording time individually for each question from 1 to 60 seconds.

  • Page 162

    1.8.6 Other Features To delete questions PT/SLT/PS/SIP Extn./S-PS Log in to your mailbox. Enter 923. Delete the current question. Skip to the next question, then repeat this step. Skip to the previous question, then repeat this step. Select a specific question. Enter the question number and #, then repeat this step.

  • Page 163

    1.8.6 Other Features (called "scheduling"), which is useful if you do not want to be disturbed at night, for example. For more information on scheduling, consult your System Administrator. If you turn device notification on for more than one device, the lowest numbered device (1, 2, or 3) will be used first.

  • Page 164

    1.8.6 Other Features To change device numbers PT/SLT/PS/SIP Extn./S-PS desired device no. Log in to your mailbox. Enter 1 to change Enter 63. Enter the desired the assigned number. device number (1–3). To delete the assigned number, press 3 then go on-hook to finish. outside telephone no.

  • Page 165

    1.8.6 Other Features To assign Caller ID numbers and recording names PT/SLT/PS/SIP Extn./S-PS Log in to your mailbox. Enter 451. STEP A caller ID no. C.Tone State the caller’s name. Enter the caller ID number Enter 2 (caller’s telephone number, 20 digits max.) to accept.

  • Page 166

    1.8.6 Other Features To delete Caller ID numbers and recorded names PT/SLT/PS/SIP Extn./S-PS Delete all numbers, then go on-hook to finish. On-hook. Log in to your mailbox. Delete one number. Enter 453. Enter 1 or 2. Delete the announced number. Keep the number and announce the next number, then repeat this step.

  • Page 167

    1.8.6 Other Features To cancel Live Call Screening PT/PS (Live Call Screening) Press red Live Call Screening. Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring MONITOR (Live Call...

  • Page 168

    1.8.6 Other Features Customising Your Phone • 3.1.2 Settings on the Programming Mode—Live Call Screening Mode Set Select the mode, either monitoring the message through the speaker automatically or receiving, while the caller leaves a message. • 3.1.3 Customising the Buttons Create or edit a Live Call Screening (LCS) button.

  • Page 169

    1.8.6 Other Features • The Two-way Record button light, Two-way Transfer button light or One-touch Two-way Transfer button light shows the current status as follows: Off: Not recording. On: Recording the conversation. Note When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded.

  • Page 170

    1.8.6 Other Features Personal Custom Service A Personal Custom Service is a set of options you can present to your callers, allowing them to press buttons on their telephones in order to access certain features. You should explain the options available to your callers in each of your personal greeting messages, for example, "This is (name).

  • Page 171

    1.8.6 Other Features Exit To create your personal custom service PT/SLT/PS/SIP Extn./S-PS desired dialling key Log in to your mailbox. Enter 1. Enter the desired dialling key (0, 3–9) Enter 461. that you want to assign an option to. Skip this step if you are creating your Personal Custom Service for the first time.

  • Page 172

    1.8.6 Other Features To select the No DTMF Input operation PT/SLT/PS/SIP Extn./S-PS Log in to your mailbox. Enter 1 to select Enter 1. the No DTMF Input Operation. Enter 461. Message recording. Disconnect the caller. Disconnect the caller when call was received after hours (message recording for all other times).

  • Page 173

    1.8.6 Other Features To set/cancel PT/SLT/SIP Extn. Change the setting Accept the current setting, Log in to your mailbox. then go on-hook to finish. Cancel (turn off) the Timed Reminder, Enter 95. then go on-hook to finish. Enter the desired option. Once desired time Daily...

  • Page 174

    This feature must be enabled for your mailbox by the System Administrator. Sending a Fax from your PC You can send a document from your PC as a fax by selecting KX-NS1000 FAX Driver as the printer. To download KX-NS1000 FAX Driver Log in to Web Maintenance Console.

  • Page 175

    The software changes the selected account in the Outlook user interface from the Unified Messaging IMAP account to the default Outlook inbox after a specified time period. Doing so enables multiple users efficiently interact with the KX-NS1000 through Microsoft Outlook. To download IMAP Session Controller You can download the IMAP Session Controller software from Web Maintenance Console: Log in to Web Maintenance Console.

  • Page 176: Quick Reference

    1.8.7 Quick Reference Notification area icon Item Description Settings Language Select the language to use for the settings dialogue box and the notification area menu. No Operation Timer Enter the time period after which the selected account is changed from the Unified Messaging account to the default Outlook inbox if there has been no user activity.

  • Page 177

    1.8.7 Quick Reference Password # Main Menu: To Enter a Mailbox 1 Listen to New Messages You have From a Remote 2 Send a Message new messages. Location, Dial: 3 Listen to Old Messages + mailbox number 4 Mailbox Management 5 Set Automated Attendant (AA) status 6 Message Notification 7 Change Absent Message...

  • Page 178

    1.8.7 Quick Reference Continued from previous page Mailbox Management: Record Personal Greeting: 1 Record Personal Greetings 1 No Answer 2 Set Password 2 Busy Signal 3 Enter Owner's Name 3 After Hours 4 Set Group Distribution List 4 Caller ID 5 Record Caller Name/Number 5 Temporary 6 Set Personal Custom Service...

  • Page 179

    1.8.7 Quick Reference Continued from previous page Set Other Features: 1 Listen to Deleted Message 2 Set Interview Mailbox 3 Set External Delivery Message 4 Set Remote Call Forwarding 5 Set Timed Reminder Listen to Deleted Messages: Receive Deleted Message (During or after playback): 1 Voice Message Repeat Message 2 Fax Message Envelope...

  • Page 180: Setting The Telephone According To Your Needs

    1.9 Setting the Telephone According to Your Needs 1.9 Setting the Telephone According to Your Needs 1.9.1 Setting the Alarm (Timed Reminder) You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake-up call. The alarm can occur either once or daily (every day until cancelled) at a preset time.

  • Page 181: Refusing Incoming Calls (do Not Disturb [dnd])

    1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) To confirm Press TRANSFER several times. • You can also confirm the Timed Reminder by using the soft button. • The alarm keeps ringing for preprogrammed seconds. • If you receive an incoming call during ringback, the ringing starts after the ringback stops.

  • Page 182

    1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) • For KX-UT series SIP phones (except KX-UT670), when Call Forwarding or Do Not Disturb is enabled, FWD/DND appears on the display in stand-by mode. For KX-UT670, when Call Forwarding or Do Not Disturb is enabled, a status icon appears on the display. For details, refer to the documentation for your phone.

  • Page 183

    1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) Switching FWD/DND Status Using Fixed FWD/DND Button Using a proprietary telephone (PT) or KX-UT series SIP phone (except KX-UT670), you can easily switch the FWD/DND status for outside/intercom calls without clearing any FWD destination that was set previously. •...

  • Page 184: Receiving Call Waiting (call Waiting/off-hook Call Announcement [ohca]/whisper Ohca)

    1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) To set and clear FWD/DND for outside/intercom calls While on-hook (when in FWD/DND Setting Mode) Outside Calls Intercom Calls Press the fixed Enter 1 or 2. Press STORE. FWD/DND button. FWD/DND off DND on Press STORE...

  • Page 185: Displaying Your Telephone Number On The Called Party And Caller's Telephone (calling Connected Line Identification Presentation [clip/colp])

    1.9.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) Whisper OHCA: a voice announcement through the handset To set/cancel for intercom calls (Manual Call Waiting) PT/SLT/PS/SIP Extn./S-PS No call Tone C.Tone OHCA Off-hook.

  • Page 186

    1.9.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]) To show either the number assigned to the outside line or your extension PT/SLT/PS/SIP Extn./S-PS Public C.Tone Your extension Off-hook. Enter 7 2. Enter 1 for public or 2 On-hook.

  • Page 187: Preventing Your Number Being Displayed On The Called Party's Telephone (calling Line Identification Restriction [clir])

    1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]) 1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]) When making an outside call, you can select whether the called party can see your telephone number or not.

  • Page 188: Turning On The Background Music (bgm)

    1.9.8 Turning on the Background Music (BGM) 1.9.8 Turning on the Background Music (BGM) You can listen to the background music through your telephone speaker while on- hook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.

  • Page 189: Setting The Parallelled Telephone To Ring (parallelled Telephone)

    1.9.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) While on-hook (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break). • The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing green: Break mode Red on: Night mode Flashing red: Holiday mode...

  • Page 190: Using Your Ps Or S-ps In Parallel With A Wired Telephone (wireless Xdp Parallel Mode)

    1.9.13 Using Your phone in Parallel with a Wired Telephone (One-numbered extension) Two telephones connected to the KX-NS1000 can be set to share 1 extension number, and both telephones can be set to ring (One-numbered Extension feature). You can choose whether the sub extension associated with the main extension will ring when an incoming call is received.

  • Page 191: Clearing Features Set At Your Extension (extension Feature Clear)

    1.9.14 Clearing Features Set at Your Extension (Extension Feature Clear) To cancel PT/SLT/SIP Extn. C.Tone Enter 0. Off-hook. Enter On-hook. To pickup call during conversation PT/SLT/SIP Extn. (DSS) C.Tone extension no. Off-hook. Talk. Press lit DSS of the paired telephone. Or enter 41 and then dial extension number of the paired telephone.

  • Page 192

    1.9.14 Clearing Features Set at Your Extension (Extension Feature Clear) Features Default Setting Call Pickup Deny Allow Call Forwarding (FWD) Absent Message Paging Deny Allow Timed Reminder Cleared Do Not Disturb (DND) Call Waiting for intercom calls Disable (No call) Call Waiting for outside calls Disable (No tone) Executive Busy Override Deny...

  • Page 193: Utilising The Call Centre

    1.10 Utilising the Call Centre 1.10 Utilising the Call Centre 1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log- out, Wrap-up) You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension.

  • Page 194

    1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) PT/PS ICD Group: Incoming Call Distribution Group While on-hook ICD Group Specified extension no. (Log-in/Log-out) Enter ICD Group extension number Press Log-in/Log-out. KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS While on-hook (Log-in/Log-out for all groups) (Log-in/Log-out of a specified group) Press Log-in/Log-out for all groups or Log-in/Log-out of a specified group.

  • Page 195

    1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode) PT/PS/KX-UT133/KX-UT136/KX-UT248/KX-UT670/S-PS While on-hook (Wrap-up) Press red or flashing red Wrap-up. •...

  • Page 196

    1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) Monitoring the Monitoring the Call Status ICD Group Initial Display Call Status and Log-in/Log-out Status extension "SPRVS" <Display> <Display> <Display> Queuing Monitor Queuing Monitor Date/Time &...

  • Page 197

    1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) To clear Call Log History Display PT CLEAR Press "LOG". Press "CLEAR". • The accumulated data is cleared. "****" shows if the number to be displayed exceeds the maximum displayable digits. Monitoring and Changing the Log-in/Log-out Status of Extensions The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution group members by the DSS button light.

  • Page 198: Forwarding A Waiting Call (manual Queue Redirection)

    1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) 1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.

  • Page 199: Using User-supplied Equipment

    1.11 Using User-supplied Equipment 1.11 Using User-supplied Equipment 1.11.1 If a Doorphone/Door Opener is Connected You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. –...

  • Page 200: If An External Relay Is Connected

    1.11.2 If an External Relay is Connected To call the doorphone PT/SLT/PS/SIP Extn./S-PS doorphone no. C.Tone Off-hook. Enter Enter doorphone Talk. number (2 digits). • If no one answers a doorphone call within a specified time period, the call is cancelled. Opening a Door (Door Open) Some extensions may be prohibited from using this feature.

  • Page 201: If An External Sensor Is Connected

    1.11.3 If an External Sensor is Connected To switch on the relay PT/SLT/PS relay no. C.Tone Off-hook. Enter Enter relay number On-hook. (2 digits). • The relay will be switched off after a specified time period. 1.11.3 If an External Sensor is Connected Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX.

  • Page 202: If A Voice Processing System Is Connected

    You or an outside party can access the Voice Processing System from a telephone. – Call Forwarding to Voice Mail (Voice Mail Integration) If your PBX has a Panasonic Voice Processing System connected (e.g., KX-TVM series) using digital integration, the following features are also available: –...

  • Page 203

    1.11.5 If a Voice Processing System is Connected If your telephone has a Message button, the Message light turns on when a message is left in your mailbox. You will hear an indication tone* when going off-hook, regardless of whether or not your telephone has a Message button.

  • Page 204

    1.11.5 If a Voice Processing System is Connected To transfer a call to a mailbox PT/PS During a conversation (DSS) (Voice Mail Transfer) desired extension no. Press Voice Mail Press DSS or dial desired extension number. Transfer. To transfer your own call to the called extension’s mailbox PT/PS extension no.

  • Page 205

    1.11.5 If a Voice Processing System is Connected Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Voice Mail Transfer button or a Message button. Screening Calls (Live Call Screening [LCS]) While a caller is leaving a message in your mailbox, you can monitor the call without answering.

  • Page 206

    1.11.5 If a Voice Processing System is Connected PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring SP-PHONE MONITOR (Live Call No operation Screening) Press SP-PHONE, MONITOR or Live Call Off-hook. Screening. Stop monitoring Answering SP-PHONE (Live Call Screening) Stop Answering...

  • Page 207

    1.11.5 If a Voice Processing System is Connected To record into your mailbox (Two-way Record) PT/PS During a conversation To stop recording, press this button again. (Two-way Record) Press Two-way Record. To record into another mailbox (Two-way Transfer) PT/PS During a conversation (DSS) (Two-way Transfer)

  • Page 208

    1.11.5 If a Voice Processing System is Connected Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch Two- way Transfer button. Operating Manual...

  • Page 209: Administrative Features

    1.12 Administrative Features 1.12 Administrative Features 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension.

  • Page 210

    1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To check in Display PT While on-hook EXIT ENTER extension no. (Check-in) (DSS) (Check-in) Press Check-in. Dial extension number and then press Press "YES". Press "EXIT" "ENTER", or press desired DSS. or Check-in.

  • Page 211

    1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To check out a room with/without printing an invoice Display PT To check out with an invoice While on-hook PRINT NEXT ENTER extension no. Press "PRINT". Press "NEXT". (Check-out) (DSS) To check out without an invoice Press Check-out.

  • Page 212

    1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) • After check-out, Remote Extension Dial Lock is activated, and outside calls from the room extension are restricted. (Refer to "2.1.1 Extension Control".) • After check-out, wake-up call and Call Log information for the room extension are cleared automatically.

  • Page 213

    1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Check-in or a Check-out button. Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) The hotel operator can remotely set or cancel a Timed Reminder to a room extension. This allows guests to request wake-up calls without having to program the extension themselves.

  • Page 214

    1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To confirm Display PT extension no. (DSS) Off-hook. Enter Enter 2. Dial extension number or press desired DSS. The display shows Timed Reminder information. C.Tone On-hook. • Timed Reminder can also be set from the room extension. (For information about setting Timed Reminder, refer to "1.9.1 Setting the Alarm (Timed Reminder)".) The most recent setting will be valid no matter which extension made the setting.

  • Page 215: Recording Information Using Preprogrammed Messages (printing Message)

    1.12.2 Recording Information Using Preprogrammed Messages (Printing Message) Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Cleaned-up button. 1.12.2 Recording Information Using Preprogrammed Messages (Printing Message) You can record a variety of information from your extension using up to 8 preprogrammed messages. Message information from all extensions is recorded with the PBX.

  • Page 216: Exchanging The Settings Between Extensions

    1.13 Exchanging the Settings between Extensions 1.13 Exchanging the Settings between Extensions 1.13.1 Walking Extension You can exchange the settings set at another extension with your own settings. This allows you to use your own settings, including your extension number, on another person’s extension. Settings such as extension number and One-touch Dialling memory are available at the new extension.

  • Page 217

    1.13.2 Enhanced Walking Extension This feature is useful when: one person uses the same extension settings at different locations, such as another branch office or at home two or more people use the same telephone in turn <Example (a)> When using extension settings at a different location Main Office Service-in Service-out...

  • Page 218

    1.13.2 Enhanced Walking Extension To set an extension to Service-out status PT/SLT C.Tone Off-hook. On-hook. Enter 727. Enter #. To set an extension to Service-in status and have your own settings available PT/SLT PIN: Personal Identification Number your extension no. Off-hook.

  • Page 219: Using A Telephone With A Display

    1.14 Using a Telephone with a Display 1.14 Using a Telephone with a Display 1.14.1 Using the Call Log This is available for display proprietary telephones, portable stations, KX-UT series SIP phones, and S-PSs. – Calling with the Incoming Call Log –...

  • Page 220

    1.14.1 Using the Call Log To confirm the log information with the Navigator Key KX-NT300/KX-NT500/KX-DT300/KX-DT500/KX-T7600 While on-hook Press Up or Down until Press Left twice. desired party appears. To clear the log information Display PT While confirming the log information (Call Log) Press TRANSFER.

  • Page 221

    1.14.1 Using the Call Log • The Call Log button light shows the current status as follows: Off: No incoming call. Or you have already viewed the call log. Red on: You have missed calls to view. • If your call is answered by another extension, the caller’s information is recorded on the displays of both your extension and the answering extension.

  • Page 222: Using The Directories

    1.14.2 Using the Directories To call with the REDIAL button Display PT While on-hook REDIAL REDIAL Press Up or Down Press REDIAL. Off-hook. Press REDIAL to until desired name display the outgoing and/or number* call log.* appears. • This operation is available only for PTs with a display. •...

  • Page 223

    1.14.2 Using the Directories Calling with the Directory To select and call KX-NT300/KX-NT500/KX-DT300/KX-DT500/KX-T7600 While on-hook Press Up or Down Off-hook. Press Right until until desired name desired directory and/or number* appears.* appears. • *1 The display order is as follows: One time: Personal Speed Dialling Directory Two times: System Speed Dialling Directory Three times: Extension Number Directory...

  • Page 224: Entering Characters

    1.14.2 Using the Directories Storing Names and Numbers To store a Personal Speed Dialling Directory item Display PT While on-hook PROG. name phone no. PAUSE Press PROGRAM Enter phone number Enter name Press ENTER Press ENTER or PAUSE. (max. 32 digits). or STORE.

  • Page 225

    1.14.2 Using the Directories Table 1 (Standard mode) Operating Manual...

  • Page 226

    1.14.2 Using the Directories Table 1 (Standard mode for RU model) Operating Manual...

  • Page 227

    1.14.2 Using the Directories Table 2 (Option mode) Operating Manual...

  • Page 228

    1.14.2 Using the Directories Table 2 (Option mode for CE model) Operating Manual...

  • Page 229

    1.14.2 Using the Directories Table 2 (Option mode for GR model) Operating Manual...

  • Page 230: Accessing System Features (system Feature Access)

    1.14.3 Accessing System Features (System Feature Access) Table 2 (Option mode for RU model) 1.14.3 Accessing System Features (System Feature Access) You can access a feature with the "Feature Access" menu. To access "Feature Access" menu and select the feature KX-NT300/KX-NT500/KX-DT300/KX-DT500/KX-T7600 While on-hook Press Right...

  • Page 231: 1.14.4 Self Labelling (kx-nt366/kx-nt553/kx-nt556/kx-nt560/kx-ut248/kx-ut670 Only

    1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670 only) Features Refer to Paging 1.7.1 Paging Doorphone Call 1.11.1 If a Doorphone/Door Opener is Connected Door Open 1.11.1 If a Doorphone/Door Opener is Connected External Relay 1.11.2 If an External Relay is Connected External Background Music 2.1.4 Turning on the External Background Music (BGM) KX-UT series While on-hook...

  • Page 232

    1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670 only) Page 4 Page 3 Page 1 Page 2 Bank CO 6 Home CO 5 Sales CO 4 CO 3 CO 2 For KX-NT553/KX-NT556: The KX-NT553/KX-NT556 IP-PT has 12 flexible buttons, and the telephone’s display shows which feature, telephone number, or extension number is assigned to each button.

  • Page 233

    1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670 only) Page 3 Headset Company-A Wrap-up Company-B Page 1 Headset Company-A Page 2 Log-in Company-C Wrap-up Company-B Log-out Company-D Bank DN-1 S-CO1 S-CO5 Log-in Company-C Home DN-2 S-CO2 S-CO6 Log-out Company-D Sales-1 DN-3 S-CO3 S-CO7 Sales-2 DN-4 S-CO4 S-CO8...

  • Page 234: Cellular Phone Features

    1.15 Cellular Phone Features 1.15 Cellular Phone Features 1.15.1 Cellular Phone Features When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone, you can use the following features if enabled through system programming. –...

  • Page 235

    1.15.1 Cellular Phone Features To transfer Cellular Phone During a conversation extension no. D.Tone private phone no. Dial extension number or Enter #. Talk. On-hook. enter 7 and the dial private phone number. The party is placed on hold. This step can be omitted. •...

  • Page 236

    1.15.1 Cellular Phone Features Adding Other Parties during a Conversation (Conference) To establish a conference call Cellular Phone During a conversation extension no. D.Tone C.Tone Enter #. Dial extension number. Talk to the Enter #. Enter 3. new party. Talk with multiple parties. Talking to Two Parties Alternately (Call Splitting) Cellular Phone During a conversation...

  • Page 237

    1.15.1 Cellular Phone Features Paging and then Transferring a Call Cellular Phone During a conversation paging group C.Tone D.Tone Enter #. Enter Dial paging group Announce. number (2 digits). The party is placed on hold. Wait for an answer. On-hook. Talk.

  • Page 238

    1.15.1 Cellular Phone Features Operating Manual...

  • Page 239: Manager Operation

    Section 2 Manager Operation This section shows the manager how to control the other extensions or the PBX. Operating Manual...

  • Page 240: Control Features

    2.1 Control Features 2.1 Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. – Changing the Settings of Other Extensions Changing the Settings of Other Extensions To lock/unlock other extensions (Remote Extension Dial Lock) This feature is also known as Remote Station Lock Control.

  • Page 241: Restriction Level Control (dial Tone Transfer)

    2.1.3 Restriction Level Control (Dial Tone Transfer) PT/SLT/PS/SIP Extn./S-PS Night Lunch C.Tone Break Off-hook. On-hook. Enter 780. Enter 0 to 3 as you desire. To select the time service switching mode (Automatic/Manual) PT/PS While on-hook (Time Service Switching Mode (Automatic/Manual)) Press Time Service Switching Mode (Automatic/Manual).

  • Page 242: Turning On The External Background Music (bgm)

    2.1.4 Turning on the External Background Music (BGM) PT/PS During a conversation with an extension (Toll Restriction/ C.Tone Call Barring) On-hook. Press Toll Restriction/ Call Barring. The extension can hear the dial tone and then make a call. • The restriction level is changed to the preprogrammed level of Toll Restriction/Call Barring button.

  • Page 243: Recording Outgoing Messages (ogm)

    2.1.5 Recording Outgoing Messages (OGM) Site ID Port The number of ports available at each site depends on the type of PBX (e.g., KX-NS300, KX-NS1000)for the site. For details, consult your system administrator. 2.1.5 Recording Outgoing Messages (OGM) The manager extension can record three kinds of greeting messages (OGM) as follows: DISA message: Used to greet and guide callers so that they access an extension user group or outside party without operator assistance.

  • Page 244

    2.1.5 Recording Outgoing Messages (OGM) To play back To specify a site ID (if necessary) site ID Enter 9 and Off-hook. Enter Enter 2. site ID (2 digits: 01–16). OGM floating The message extension no. is played back. C.Tone Enter OGM floating On-hook.

  • Page 245: Allowing Users To Seize An Unavailable Outside Line (trunk Busy Out)

    2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) • The default of OGM floating extension numbers depends on system programming. For more information, consult your System Administrator or System Manager. 2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) When a problem is found on a certain outside line, the PBX automatically makes it unavailable for use temporarily.

  • Page 246

    2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Network Direct Station Selection (NDSS) button. Operating Manual...

  • Page 247: Configuring Unified Messaging Features

    2.2 Configuring Unified Messaging Features 2.2 Configuring Unified Messaging Features 2.2.1 System Manager Features The System Manager can configure mailboxes, change class of service (COS) settings for subscribers, etc. – Logging in to the System Manager’s Mailbox – Setting Up Mailboxes –...

  • Page 248

    2.2.1 System Manager Features • For more information on logging in, refer to "Logging in to Your Mailbox for the First Time". • Manager Service switching You can switch mailboxes simply by pressing ## from the subscriber service menu, in the following order: Subscriber service Message Manager service...

  • Page 249: Setting Up Mailboxes

    2.2.1 System Manager Features CAUTION • It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access. • To avoid unauthorised access to the PBX, keep the password secret. If it becomes known to others, the PBX may be misused. •...

  • Page 250

    2.2.1 System Manager Features Moves or copies unplayed messages from one mailbox to another, after a specified period of time. To create/edit/delete any mailbox parameter To exit STEP B STEP A subscriber's Log in to the System mailbox no. Manager’s mailbox. Enter the Enter 51.

  • Page 251

    2.2.1 System Manager Features Parameters Steps Message Waiting Lamp to change the current setting (enable or disable). Notification to accept. Device Notification for to change the current setting (enable or disable). Unreceived Messages to accept. External Message Delivery to change the current setting (enable or disable). •...

  • Page 252

    2.2.1 System Manager Features Log in to the System Manager’s mailbox. Enter the mailbox number. to delete the mailbox. To reset a mailbox password When a password is forgotten, the System Manager must reset the password before it can be reassigned by the subscriber.

  • Page 253

    2.2.1 System Manager Features Parameters Steps Personal Greeting Length to change the greeting length. to accept the current setting, then go to the next parameter. Enter the greeting length (1–360 s). to accept. New Message Retention to change the retention time. Time to accept the current setting, then go to the next parameter.

  • Page 254

    2.2.1 System Manager Features Parameters Steps Message Envelope Playback for Before. Mode for After. for Require. to accept the current setting, then go to the next parameter. to accept. Caller ID Callback to change the current setting (enable or disable). to accept.

  • Page 255

    2.2.1 System Manager Features Parameters Steps Call Transfer to Outside to change the current setting (enable or disable). to accept. Subscriber Tutorial for Normal Mode. for Simplified Mode. to disable. Notify of Transfer to change the current setting (enable or disable). to accept.

  • Page 256

    2.2.1 System Manager Features Enter the tenant number and to change. Select the desired Time Service mode entry. to set Day mode. to set Night mode. to set Lunch mode. to set Break mode. Changing the Company Greeting and Incoming Call Service Setting When the Unified Messaging system answers calls, it greets the callers with a Company Greeting and then activates an Incoming Call Service.

  • Page 257

    2.2.1 System Manager Features to change a Company Greeting number. to set the System Greeting, then go to step 8. to disable, then go to step 8. Enter a Company Greeting number (1–32), then go to step 8. to change the setting. to accept.

  • Page 258

    2.2.1 System Manager Features but otherwise are treated like regular messages. This feature is useful when informing subscribers about the current system status such as remaining capacity, requesting that unnecessary messages be erased, etc. Log in to the System Manager’s mailbox. to record a broadcast message.

  • Page 259: Message Manager Features

    2.2.2 Message Manager Features to continue. to make the message private. to continue. Changing the System Manager’s Password The System Manager must enter the System Manager password in order to log in before performing any System Manager tasks. In order to ensure system security, we recommend selecting a long (max. 16 digits) password that cannot be easily guessed.

  • Page 260

    2.2.2 Message Manager Features In order to perform these procedures with a telephone, the Message Manager must log in before performing any Message Manager tasks. To log in as the Message Manager, 3 items of information must be known: the UM group’s floating extension number to access the Unified Messaging system, the Message Manager’s mailbox number, and the Message Manager’s mailbox password.

  • Page 261

    2.2.2 Message Manager Features Manual log-in PT/SLT/PS/SIP Extn./S-PS Message Manager’s mailbox no. (Voice Mail Transfer) Off-hook. Enter #6. Enter and Message Manager’s UM group’s floating mailbox number (default: 998). extension no. Press MESSAGE or Voice Mail Transfer, or enter UM group’s floating extension number.

  • Page 262

    2.2.2 Message Manager Features Remote automatic log-in From Outside Telephone Call the Unified Messaging system from the preprogrammed Enter Message Manager’s Message Manager password outside telephone number Mailbox (assigned as a Caller ID number). Enter Message Manager password and #. CAUTION •...

  • Page 263

    2.2.2 Message Manager Features The system plays each message, identifying the sender and indicating when the message was recorded. to repeat this message. to replay the previous message. to play the next message. to delete this new/old message or recover this deleted message. to reply to this new/old message.

  • Page 264

    2.2.2 Message Manager Features The Unified Messaging system can also send notification via e-mail if the System Administrator has enabled this feature. To set notification by Message Waiting Lamp The system lights the message waiting lamp on the Message Manager’s extension when a new message is recorded in the Message Manager’s mailbox.

  • Page 265

    2.2.2 Message Manager Features to insert a wait for dial tone. To set device status For each device, the notification is enabled or disabled according to a preset schedule. The Message Manager can enable a device according to a schedule. However, the System Administrator must first assign a destination number to the desired device.

  • Page 266

    2.2.2 Message Manager Features • Telephone Numbers 1 and 2 for Remote Call Forward to Outside: After programming/changing the telephone numbers used for Remote Call Forward to Outside, the Message Manager must reset the remote call forwarding setting (refer to " Remote Call Forwarding Set"), even if it was already enabled.

  • Page 267

    2.2.2 Message Manager Features Enter the desired number. to change automatic delivery status. to accept the current setting. Enter the desired number. to change the default fax number. to accept the current setting. Dial the fax number ( – [max. 32 digits]). to accept.

  • Page 268

    2.2.2 Message Manager Features for Company Name. for Custom Service Menus. for Voice Labels for Mailbox Groups. for System Prompts. for Multilingual Selection Menu. for System Caller Names. for On Hold Announcement Menu. For the item selected in step 3, follow these steps: For Company Greetings: Enter the Company Greeting Number (1–32).

  • Page 269

    2.2.2 Message Manager Features The system plays the prompt number and its prompt. If a prompt has not yet been recorded, the system plays the system prompt. If a prompt is turned off, "The prompt is now turned off" will play before the prompt.

  • Page 270

    2.2.2 Message Manager Features Remote Call Forwarding Set The Message Manager can program his or her extension from a remote location to forward various types of calls to the desired extension or an outside telephone. There are 6 forwarding settings available: •...

  • Page 271

    2.2.2 Message Manager Features • Before you can forward your calls to telephone number 1 or 2, you should first store the telephone numbers you plan on using with this feature. Enter the telephone number ( – ). (max. 32 digits) •...

  • Page 272

    2.2.2 Message Manager Features • * This option may not be available if the system is programmed to use 24-hour time. The time format (12 or 24 hour) is determined by the "Position of "AM/PM" in Time Stamp" setting. For more information, consult your System Administrator. Day/Night Recording Menu A Day and Night Menu can be recorded as "Custom Service 1–2"...

  • Page 273

    2.2.2 Message Manager Features • This feature is not available when the "Quick Menu and Greeting Recording" setting is disabled for the Message Manager’s mailbox. For more information, consult your System Administrator. • Direct Service Access If Direct Service Access is set in Mailbox Settings, you can access this feature directly by dialling a specific Unified Messaging extension number from your extension.

  • Page 274

    2.2.2 Message Manager Features Prompt No. Modifiable Prompts 1026 To pause and restart recording, press 2 1060 To review, press 1 To accept, press 2 To erase and try again, press 3 To add, press 4 To erase and exit, press 1018 To make this message private, press 1 Otherwise, press 2...

  • Page 275: Customising Your Phone & System

    Section 3 Customising Your Phone & System This section shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. Operating Manual...

  • Page 276: Customising Your Phone (personal Programming)

    3.1 Customising Your Phone (Personal Programming) 3.1 Customising Your Phone (Personal Programming) 3.1.1 Customising Your Phone (Personal Programming) You can customise your telephone features. For example, you can change the initial settings or button features according to your needs. – Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number]) •...

  • Page 277: Settings On The Programming Mode

    3.1.2 Settings on the Programming Mode To cancel PT/SLT/PS/SIP Extn./S-PS PIN: Personal Identification Number stored extension PIN C.Tone Enter 0. Enter stored Off-hook. Enter 799. extension PIN. On-hook. CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN).

  • Page 278

    3.1.2 Settings on the Programming Mode To enter the programming mode To programme To exit PROG. PROG. selection & programming parameter input PAUSE PAUSE Follow Press PROGRAM Press ENTER Follow Selection Press ENTER Press PROGRAM or PAUSE. programming & Parameter. or PAUSE.

  • Page 279

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input Yes—Automatic Display Backlight Selection *1*2 Would you like to turn on the Yes—always On display backlight of the telephone? No—always Off Light Self Labelling Display Contrast Little Light Preferred display contrast level from the 4 levels available for Self Labelling...

  • Page 280

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input No line An idle outside line The CO line no. assigned to the Preferred Line Assignment flexible button A CO/ICD Group button —Outgoing Which do you prefer to seize when you go off-hook to make calls? (CO)

  • Page 281

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input Forced Answerback No—Disable Selection Do you prefer to answer a call without going off-hook Yes—Enable regardless of the AUTO ANS button status? You can monitor the Live Call Screening Mode message through the telephone speaker.

  • Page 282

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input Personal Absent Message Creating your personal message (max. 16 characters) message Do Not Disturb (DND) + desired All—Forward all calls (max. 32 digits) (for both calls) Call Forwarding (FWD)/Do + desired Busy—Forwarded when Not Disturb (DND)

  • Page 283

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input Background Music (BGM) No—Off Do you want background music through your + BGM telephone speaker while on- Yes—On hook? (1 digit) Bluetooth Registration To register a Bluetooth Pass key (max. 16 digits) wireless headset on your extension Bluetooth Removal...

  • Page 284

    3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input No—Normal (Any Flexible buttons can be modified.) One-touch Dialling Assignment Mode Yes—Only One-touch Selection dialling buttons can be Do you prefer to set the One- modified. However, to modify touch dialling only? them, there is no need to enter "2"...

  • Page 285

    3.1.2 Settings on the Programming Mode To store the names and numbers in personal speed dialling PROG. personal speed dialling no. PAUSE Enter personal speed Enter 10 and then press ENTER. Press PROGRAM dialling number (2 digits). Or press STORE. or PAUSE.

  • Page 286

    3.1.2 Settings on the Programming Mode To edit the names and numbers of personal speed dialling PROG. personal speed dialling no. PAUSE Press PROGRAM Enter 10 and then press ENTER. Enter personal speed or PAUSE. Or press STORE. dialling number (2 digits). To erase a number or character CLEAR Press Left or Right...

  • Page 287: Customising The Buttons

    3.1.3 Customising the Buttons Features Default Setting Manual Call Waiting—Intercom Calls Off (No call/No tone) Call Waiting Tone Type Selection Tone 1 Absent Message Personal Absent Message Cleared Call Forwarding (FWD)/Do Not Disturb (DND)—Intercom/Outside Calls FWD N/A Timer 15 seconds Call Pickup Deny Allow Headset Operation...

  • Page 288

    3.1.3 Customising the Buttons • To enter programming mode when using a PS, refer to the documentation for your PS. • The buttons in the table below can only be set on certain flexible buttons, as follows: – Flexible buttons on PTs/Add-on Key Modules/PSs: all buttons can be set. –...

  • Page 289

    3.1.3 Customising the Buttons Button Programming Input Group FWD—Outside calls + Incoming call distribution group extension no. Group FWD—Intercom + Incoming call distribution group extension no. calls Account Conference Terminate External Feature Access (EFA) Call Charge Reference Call Park + Parking zone no. (2 digits) Call Park (Automatic Park Zone) Call Log...

  • Page 290

    3.1.3 Customising the Buttons Button Programming Input ISDN-Hold Headset *4*7 Time Service Switching (+ Tenant no.) Mode (Automatic/Manual) Network Direct Station + Another PBX extension no. Selection (NDSS) Primary Directory Number (PDN) Secondary Directory + Extension no. + + delayed ringing time (0– Number (SDN) Check-in Check-out...

  • Page 291

    3.1.3 Customising the Buttons • *1 " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party’s number, you should first store a line access number.

  • Page 292

    3.1.3 Customising the Buttons To specify the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (DPT/IP-PT only) To continue (CO) (CO) (ICD Group) (ICD Group) PROG. PROG. tone type no. (PDN) (PDN) R.Tone (SDN) (SDN) Press INTERCOM INTERCOM Enter tone type...

  • Page 293: System Programming Using Web Maintenance Console

    Maintenance Console. (You can view menus and setting items, but you can edit only a limited number of items.) In addition, you can download the KX-NS1000 FAX Driver and the UM IMAP Session Controller for Microsoft Outlook. For details, refer to "...

  • Page 294

    3.2.1 User Programming • If you attempt to log in, but enter an incorrect password three times, you may not attempt to log in again for a 5 minute period. CAUTION • For security, change the password the first time that you programme the PBX. •...

  • Page 295

    3.2.1 User Programming Changing Your Contact Information You can change your extension PIN and contact information (home number, mobile number, fax number, and e-mail address) in the Contact tab of the Edit User screen. E-mail address(es) specified in Email 1–3 in the Contact tab are used for e-mail notifications of missed outside calls.

  • Page 296

    3.2.1 User Programming In the Unified Message tab, clickPrompt Registration. In the Prompt Registration box, select a tab for the desired type of prompt. To record a prompt Select a Prompt No., and click Play/Record. When "Record from extension" is selected: Specify the extension number of the telephone used for recording, then click Connect.

  • Page 297

    3.2.1 User Programming The Mailbox Settings box appears. The following items are editable. Mailbox Parameters Item Description Mailbox Password Specifies the password needed to access the mailbox. If a default password is programmed by an administrator, that password will be assigned automatically when creating all mailboxes.

  • Page 298

    3.2.1 User Programming Item Description Call Transfer Sequence Specifies the Call Transfer Sequence used by the mailbox. Allows each (Selection), Call Transfer mailbox to be assigned its own Call Transfer Sequence (Personal Sequence (Other) Transfer Sequence). Select System or Other. If "Other"...

  • Page 299

    3.2.1 User Programming Item Description Incomplete Call Handling for Specifies how the Unified Messaging system handles a call when there No Answer is no answer. Click Edit. Select the setting from the following items. More than one option can be selected. •...

  • Page 300

    3.2.1 User Programming Item Description Click Edit for creating scenarios. Select a Scenario number (1–20) from the drop-down list. Type the scenario name in theScenario Namebox. Assign the following options in each section. Click OK when finished. Call Transfer Status Determines how the Unified Messaging system will handle a call in the selected scenario.

  • Page 301

    3.2.1 User Programming Item Description Transfer to specified telephone number - 1 If "None" or "Call screening" is selected for Selection, specifying a telephone number here will transfer the caller to that telephone number. Enter a maximum of 32 characters consisting of 0–9, , and #.

  • Page 302

    3.2.1 User Programming Item Description Incomplete Call Handling for Busy Specifies how the scenario handles a call when the destination is busy. More than one option can be selected. • Leave a Message: Allows the caller to record a message. •...

  • Page 303

    3.2.1 User Programming Item Description Dial Number [0-9 * # T X , ;] Assigns a telephone number to Device 1, 2, or 3. You can also specify the number to be dialled by entering it from your telephone, allowing you to set this feature on a case by case basis.

  • Page 304

    3.2.1 User Programming Item Description Telephone Device—Device Specifies how long the PBX waits after sending Message Waiting Notification Timer—Device Notification to Device 1, 2, or 3 before sending notification to the next Interval Time between device. Device 1, 2, 3 and Next Device E-mail/Text Message Device You can be notified by e-mail when a new message is recorded in your...

  • Page 305

    3.2.1 User Programming Item Description Use Mode Specifies if and how each device is used for message notification: • Not use: The selected device is not used for message notification. • Continuously: The device is called whenever a message is recorded in the mailbox.

  • Page 306

    3.2.1 User Programming Item Description Auto Forwarding Delay Time Specifies the length of time in hours and minutes that the system waits before forwarding unplayed messages. The maximum delay time is 99 h, 59 min. Note The delay time must be shorter than the New Message Retention Time, or else messages will be deleted before being forwarded.

  • Page 307

    3.2.1 User Programming Personal Custom Service Item Description Personal Custom Service Specifies the Personal Custom Service. Note • Make sure to add an outside line access number when you store an outside telephone number. • If you are using a PRI line, you may need to enter # at the end of outside telephone numbers.

  • Page 308

    3.2.1 User Programming Item Description Outside Numbers Specifies the outside telephone numbers that can be used for the "Transfer to outside (specified number)" operation in the Personal Custom Service settings. Click Edit. Enter Outside Number #1–#4: Max. 32 digits consisting of 0–9, #, and special codes: •...

  • Page 309

    3.2.1 User Programming Remote Call Item Description Remote Call Telephone Specifies the telephone numbers of destinations to which callers are Number 1, 2 [0–9, *] forwarded when you set Remote Call Forwarding. 2 telephone numbers can be specified per mailbox. Make sure you begin the telephone number with an outside line access number (to seize an outside line).

  • Page 310

    3.2.1 User Programming item Description Auto Login Toll Saver Allows you to call the Unified Messaging system and know whether or not new messages have been recorded in your mailbox by the number of rings you hear before the Unified Messaging system answers your calls.

  • Page 311

    3.2.1 User Programming Item Description Automatic Delivery Status Specifies the default number for which to send automatically delivered Default Fax Number [0-9 * # faxes. T , ; ] Enter a maximum of 32 digits consisting of 0–9, , # and special codes: •...

  • Page 312

    3.2.1 User Programming Item Description Subscriber Service - New Specifies if the system announces to you the number of only new Urgent Messages messages marked as urgent in your mailbox when you log in. Receiving Message Service Specifies if the system announces to you the number of only new - All New Messages messages in your mailbox when you have selected to listen to messages.

  • Page 313

    3.2.1 User Programming In the Telephony Feature tab, set Forward/Do Not Disturb as follows: • For Outside Calls: To specify the forward type, select the desired type from the For external calls drop-down list, then enter the telephone number or select Phone (Home) or Phone (Mobile) to specify the forward...

  • Page 314

    3.2.1 User Programming To set the flexible buttons, specify each button on the Flexible Button screen. Follow the table below to set each parameter. When you finish, click OK. Button Steps Select Loop CO from Type. Loop-CO (L-CO) To specify the ring tone, select the ring tone type from Optional Parameter (Ringing Tone Type Number).

  • Page 315

    3.2.1 User Programming Button Steps Select Message Waiting from Type. Message for Another Then enter the extension number or incoming call distribution group Extension extension number in Extension Number. Call Forwarding (FWD)/Do Not Select FWD/DND (Both) from Type. Disturb (DND)—Both calls FWD/DND—Outside calls Select FWD/DND (External) from Type.

  • Page 316

    3.2.1 User Programming Button Steps Wrap-up Select Wrap-up from Type. System Alarm Select System Alarm from Type. Select Time Service from Type. Then in Parameter Selection, select which time modes will be Time Service (Day/Night/ switched manually. Lunch/Break) In Optional Parameter (Ringing Tone Type Number), select the Time Table (tenant number) to be used for changing time modes in Automatic Switching mode.

  • Page 317

    3.2.1 User Programming Button Steps Select SDN from Type. Then enter the extension number in Extension Number. Secondary Directory Number In Parameter Selection, specify the delayed ringing setting for calls (SDN) arriving at an SDN button. To specify the ring tone, select the ring tone type from Optional Parameter (Ringing Tone Type Number).

  • Page 318

    3.2.1 User Programming In the Login Account tab, Password (4–16 characters in length) can be edited. Note Entry for the password is hidden and displayed as dots "·". Click OK. Automatic Two-way Recording for Manager If you are designated as a supervisor for Automatic Two-way Recording, you can set the recording for extensions you are supervising and listen to the recorded conversations as messages through Web Maintenance Console.

  • Page 319

    3.2.1 User Programming • ICDG Incoming Only: Only calls that are received by the extension through an incoming call distribution group are recorded. Note To set ICDG Incoming Only to "On", External Call must first be set to "On". Select On or Off for that setting. Click OK when finished.

  • Page 320

    3.2.1 User Programming For playback using the supervisor’s designated extension: In the Mailbox filter, select the mailbox whose messages you want to display, and then click Search. Select the check boxes for one or more messages to play. At the bottom of the screen, select Phone. Click the (play) button.

  • Page 321: Customising Extensions And The System–for Managers

    Section 4 Customising Extensions and the System–for Managers This section shows managers how to customise the PBX’s extension and system settings according to their needs. Find the desired setting and program as necessary. Operating Manual...

  • Page 322: Manager Programming

    Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (2 lines or more) (e.g., KX-NT343, KX-NT546, KX-DT346, KX-DT546, KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) CAUTION •...

  • Page 323

    4.1.2 Manager Programming Item Programming Input Viewing extension call charges. + Extension no. Clearing extension call charges. + Extension no. + Setting the budget for extension call + Extension no. + Charge* + charges. Viewing call charges for each verification + Verification code code.

  • Page 324: Supervisory Monitor (acd) Control

    4.1.3 Supervisory Monitor (ACD) Control 4.1.3 Supervisory Monitor (ACD) Control – Monitor Control & Execute – ACD Report Analysis • Note: The Supervisory Monitor (ACD) Control feature cannot be used at the same time as Hospitality features. (Refer to "1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)".) For details, consult your system administrator.

  • Page 325

    4.1.3 Supervisory Monitor (ACD) Control ICDG-A ICDG-B ACD supervisor Start Monitor Start ACD logging * [Group Monitor Example] Standard Mode Start Monitor Start ACD logging * Real-time ICDG information Real-time ICDG information View ACD report Desired Filter set ACD report Print Export (CSV only) Graph...

  • Page 326

    4.1.3 Supervisory Monitor (ACD) Control Item Description Value Member Status View Mode Select the display mode for Standard, Simple members’ status. Highlighted Number of Current Specify the number of 1–30 Display Waiting Calls (1-30) waiting calls at which the Settings Current Waiting Callsdisplay is highlighted.

  • Page 327

    4.1.3 Supervisory Monitor (ACD) Control For Group On the Group tab under Filter Settings, select one of the following items in the View Mode drop-down list: Group, Hour, Day, Date, Month, Trunk, Caller ID/CLIP Note If you select Hour, specify the time range (0:00–23:59) in Range. On the Group—Filter Settings—Select Group screen, set the groups to analyse as follows: Click Select.

  • Page 328

    4.1.3 Supervisory Monitor (ACD) Control Group Incoming Calls Total The number of incoming calls received by the target ICD group. Answered The number of incoming calls answered by the target ICD group. Lost The number of incoming calls to the target ICD group cancelled by the caller.

  • Page 329

    4.1.3 Supervisory Monitor (ACD) Control Note If you select Hour, specify the time range (0:00–23:59) in Range. On the Agent—Filter Settings—Select Agent screen, set the groups to analyse as follows: Click Select. Click the agent name you want to analyse from the displayed agent names on Available Agent for ACD Report window.

  • Page 330

    4.1.3 Supervisory Monitor (ACD) Control Click ==> to move the ICD group you selected in step b. to the Selected Group for ACD Report window. (Maximum 64 groups) To delete an ICD group from the Selected Group for ACD Report window, click the ICD group name, and then click <==.

  • Page 331

    4.1.3 Supervisory Monitor (ACD) Control Call ACD Report Start Date The start date of the call. - Call Report Start Time The start time of the call. (HH:MM:SS) End Date The end date of the call. End Time The end time of the call. (HH:MM:SS) Result The processing result.

  • Page 332

    4.1.3 Supervisory Monitor (ACD) Control Operating Manual...

  • Page 333: Appendix

    Section 5 Appendix This section provides the List of Operations by Telephone Type, the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. Operating Manual...

  • Page 334: List Of Operations By Telephone Type

    5.1 List of Operations by Telephone Type 5.1 List of Operations by Telephone Type 5.1.1 List of Operations by Telephone Type The features that each type of telephone supports are marked with a ü. Features without a ü for a certain telephone type are not supported for that telephone type.

  • Page 335

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- S-PS KX-UT KX-UT series series Setting Callback on an ISDN Line ü ü ü (Completion of Calls to Busy Subscriber [CCBS]) Sending a Call Waiting Notification (Call ü...

  • Page 336

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- S-PS KX-UT KX-UT series series 1.3.4 Answering a Call via an External Speaker ü ü ü (Trunk Answer From Any Station [TAFAS]) 1.3.5 Using the ANSWER/RELEASE Button ü...

  • Page 337

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- S-PS KX-UT KX-UT series series 1.5.1 Primary Directory Number (PDN)/Secondary ü ü Directory Number (SDN) Extension 1.6.1 Forwarding Calls Forwarding Your Calls (Call Forwarding ü ü ü ü...

  • Page 338

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- S-PS KX-UT KX-UT series series 1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) Do Not Disturb (DND) ü ü ü ü ü ü Switching FWD/DND Status Using Fixed ü...

  • Page 339

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- S-PS KX-UT KX-UT series series Monitoring and Changing the Log-in/Log- ü out Status of Extensions 1.10.3 Forwarding a Waiting Call (Manual Queue ü ü Redirection) 1.11.1 If a Doorphone/Door Opener is Connected Doorphone Call ü...

  • Page 340

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- S-PS KX-UT KX-UT series series 1.14.2 Using the Directories ü ü 1.14.3 Accessing System Features (System ü ü Feature Access) 1.14.4 Self Labelling (KX-NT366/KX-NT553/ ü ü KX-NT556/KX-NT560/KX-UT248/KX-UT670 only) 2.1.1 Extension Control ü...

  • Page 341

    5.1.1 List of Operations by Telephone Type Only available for the KX-NT300 series, KX-NT500 series, KX-DT300 series, KX-DT500 series, and KX-T7600 series. Only available for the KX-NT366 and KX-NT553/KX-NT556/KX-NT560. Only available for the KX-UT248 and KX-UT670. " Setting the Timed Reminder" is only available for PTs, SLTs and SIP phones. Operating Manual...

  • Page 342: Troubleshooting

    5.2 Troubleshooting 5.2 Troubleshooting 5.2.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work properly. • Confirm with your manager that your settings are correct. • If the problem persists, consult your dealer. The telephone does not respond when buttons •...

  • Page 343

    5.2.1 Troubleshooting Problem Remedy A reorder tone is audible or "Restricted" is • The telephone is locked. displayed. Unlock your telephone. 1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock), 2.1.1 Extension Control) • Toll restriction is activated. Consult your manager or dealer.

  • Page 344

    5.2.1 Troubleshooting Problem Remedy I do not want to show my telephone number to • 1.9.5 Preventing Your Telephone Number the calling or called party’s telephone. Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]), 1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR])) •...

  • Page 345

    5.2.1 Troubleshooting Problem Remedy An SDN button on my extension does not work. • A PDN button is not assigned on the extension corresponding to your SDN button. Create a PDN button on the desired extension. ( 3.1.3 Customising the Buttons) I cannot use the secondary Ethernet port.

  • Page 346: Feature Number Table

    5.3 Feature Number Table 5.3 Feature Number Table 5.3.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference.

  • Page 347

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.2.4 When the Dialled Line is Busy or There is No Answer To cancel callback ringing (Automatic Callback Busy Cancel)/To cancel (    ) (CCBS Cancel) Leaving a Message Waiting (    ) Indication/Calling Back the Caller Who Left an Indication (Message Waiting)

  • Page 348

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – group no. (2 digits) Group (    ) – extension no. Directed (    ) Denying Other People the (    ) Possibility of Picking Up Your Calls (Call Pickup Deny) –...

  • Page 349

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) Answering Call Waiting in the (    ) Answering Call Waiting from the (    ) Telephone Company 1.4.5 Multiple Party Conversation phone no. + TRANSFER button + 3 Adding a Third Party during a Conversation Using the ISDN Service (    ) (Three-party Conference [3PTY]—by...

  • Page 350

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) Forwarding Your Calls Using (    ) ISDN Service (Call Forwarding [CF]— by ISDN) – outside line no. + # + multiple To set subscriber no. + # + 2 (Unconditional)/3 (Busy)/4 (No Reply) + phone no.

  • Page 351

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – conference group no. (1 digit) + entry To make a conference group call code + # with an entry code – # + conference group no. (1 digit) + To join a conversation with an entry entry code + # code...

  • Page 352

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification (    ) Restriction [CLIR]) – To show – To prevent 1.9.7 Preventing Other People from Joining Your Conversation (Executive (    ) Busy Override Deny)

  • Page 353

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) Log-in 1 + ICD Group extension no./ (    ) Log-out 0 + ICD Group extension no./ To enter/leave Not Ready mode 1 (Not Ready)/0 (Ready) (    ) 1.10.2 Monitoring and Controlling...

  • Page 354

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – 12H: 1 + extension no. + hour/minute To set + 0 (AM)/1 (PM) + 0 (once)/1 (daily) 24H: 1 + extension no. + hour/minute + 0 (once)/1 (daily) –...

  • Page 355

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 2.1.5 Recording Outgoing Messages (OGM) (    ) – 1 + OGM floating extension no. To record [To specify a site ID] 9 + Site ID (2 digits) + 1 + OGM floating extension no.

  • Page 356

    5.3.1 Feature Number Table Feature Default (While busy, DND or call tone is heard/after dialling) Joining an Existing Call (Executive Busy Override) Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) Monitoring Another Extension (Call Monitor) Reserving a Busy Line (Automatic Callback Busy)/ Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber...

  • Page 357: What Is This Tone

    5.4 What is This Tone? 5.4 What is This Tone? 5.4.1 What is This Tone? While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1...

  • Page 358

    5.4.1 What is This Tone? Tone 2 • When any of the following features are set: – Absent Message – Background Music – Call Forwarding – Call Pickup Deny – Call Waiting – Do Not Disturb – Extension Dial Lock –...

  • Page 359

    5.4.1 What is This Tone? When you make calls Busy Tone Reorder Tone The outside line you tried to seize is not assigned or denied. Ringback Tones Tone 1 Tone 2 (Not available for KX-UT series SIP phones and S-PSs) Do Not Disturb (DND) Tone (Not available for KX-UT series SIP phones and S-PSs)

  • Page 360

    5.4.1 What is This Tone? When setting the features or programming Confirmation Tones Tone 1 • The feature setting was set successfully. • A call is received in Voice-calling mode. Tone 2 • Before receiving a page through an external speaker •...

  • Page 361: Revision History

    • 1.1.5 Before Operating the Telephones What Kind of Telephone Can Be Used? Using a Navigator Key/Volume Key When You Use a Panasonic Proprietary Telephone or KX-UT Series SIP Phone Connection Example • 1.8.6 Other Features Sending a Fax from your PC IMAP •...

  • Page 362: Pcmpr Software File Version 003.0xxxx

    5.5.3 PCMPR Software File Version 003.0xxxx 5.5.3 PCMPR Software File Version 003.0xxxx New Contents • 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Caller Information Display before Call Pickup using DSS button • 1.9.13 Using Your phone in Parallel with a Wired Telephone (One-numbered extension) •...

  • Page 363: Pcmpr Software File Version 003.2xxxx

    5.5.4 PCMPR Software File Version 003.2xxxx • 5.3.1 Feature Number Table 5.5.4 PCMPR Software File Version 003.2xxxx Changed Contents • Feature Highlights • 1.1.5 Before Operating the Telephones • 1.2.1 Basic Calling • 1.2.2 Easy Dialling • 1.2.3 Redial • 1.2.4 When the Dialled Line is Busy or There is No Answer •...

  • Page 364: Pcmpr Software File Version 004.01xxx

    5.5.6 PCMPR Software File Version 004.01xxx • 1.4.5 Multiple Party Conversation • 1.6.1 Forwarding Calls • 1.7.3 Making a Conference Group Call • 1.8.1 What is the Unified Messaging system? • 1.8.2 Logging in to and Configuring Your Mailbox • 1.14.1 Using the Call Log •...

  • Page 365

    Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access Panasonic System Networks Co., Ltd. declares that the KX-NS1000UK and the KX-NS1000NE are in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.

  • Page 366

    Web Site: http://www.panasonic.com/ Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

Comments to this Manuals

Symbols: 0
Latest comments: