Panasonic KX-NS1000 Pc Programming Manual page 199

3.
Click ==> to move the ICD group you selected in step 2 to the Selected Group for ACD Report window.
(Maximum 64 groups)
To delete an ICD group from the Selected Group for ACD Report window, click the ICD group name,
and then click <==.
4.
Click OK.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Call—Filter Settings—Select Period
Specifies the target period for the report.
Default
Yesterday
Value Range
Yesterday, Last Week, Last Month, Today, This Week, This Month, Custom Period
If Custom Period is selected, set Start Date/Start Time/End Date/End Time also.
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Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Call—Filter Settings—Call Filter Mode
Calls that are the target of an ACD report can be filtered in the following 3 ways.
Default
Caller ID/CLIP Filter
Value Range
•
Caller ID/CLIP Filter: Filtering according to caller ID or CLIP
1.
Click Caller ID/CLIP Filter.
2.
Set the target caller ID or CLIP (maximum: 10).
•
Talk/Wait Duration Filter: Filtering according to continuous talking or waiting time
1.
Click Talk/Wait Duration Filter.
2.
Select Talk Time or Wait Time from a drop-down list.
3.
Set the filtering target duration using one of the following 2 methods.
To set a minimum duration, click Min., and set the duration time (0:00–23:59).
To set a maximum duration, click Max., and set the duration time (0:00–23:59).
•
Lost Call Filter: Filtering according to lost calls
1.
Click Lost Call Filter.
Document Version 2016-03
8.4.2 Users—ICDG Management—ACD Report
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PC Programming Manual 199