Users-Icdg Management; Users-Icdg Management-Group Monitor - Panasonic KX-NS1000 Pc Programming Manual

8.4.1 Users—ICDG Management—Group Monitor
8.4 Users—ICDG Management
This screen is accessible only by users designated as an ACD supervisor. This screen can be accessed only
in On-line mode.
8.4.1 Users—ICDG Management—Group Monitor
Description
Users designated as an ACD supervisor can specify an ICD group to monitor, set monitoring conditions, and
begin monitoring.
Supervisor selection
Selects the ACD supervisor from a drop-down list.
This operation is available only at the User (Administrator) level.
For details about ACD supervisor settings, see 11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call
Distribution Group—ACD Supervisor.
Default
First registered ACD supervisor
Value Range
Registered ACD supervisors
Maintenance Console Location
8.4.1 Users—ICDG Management—Group Monitor
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Start Monitor
Click the Start Monitor button to start monitoring the target ICD group. This feature requires the Call Center
Feature Enhancement activation key or the Built-in ACD report activation key. If this activation key is not
installed, the Start Monitor button is grayed out.
Maintenance Console Location
8.4.1 Users—ICDG Management—Group Monitor
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Basic Settings—Layout
Specifies the layout of monitoring results.
188 PC Programming Manual Document Version 2016-03