Panasonic KX-NS1000 Pc Programming Manual page 198

8.4.2 Users—ICDG Management—ACD Report
Item
Result
ICDG
Incoming Agent
Answering Agent
Talk Time
Wait Time
Trunk
Caller ID/CLIP
*1
Unanswered is displayed when the agent did not answer the call if the ICD group distribution method is set to Uniform Call
Distribution or Priority Hunting.
*2 Displayed only when the ICD group distribution method is set to Uniform Call Distribution or Priority Hunting.
*3
The unanswered wait time is displayed when the call was Unanswered and the ICD group distribution method is set to Uniform
Call Distribution or Priority Hunting.
Note
The displays described in *1–*3 can be changed through system programming. For details, see
"11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous—
Options—Call Log for Built-in ACD Report—ICD Group Unanswered Call Log".
3.
Reports can be outputted in the following 2 ways.
•
Export: Click the Export button to output the report to a local PC as a file.
•
Print: Click the Print button to print the report.
4.
Click the Close button to close the ACD Report - Call Report screen.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
PC Programming Manual References
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous—
Options—Call Log for Built-in ACD Report—ICD Group Unanswered Call Log
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Call—Filter Settings—Select Group
Follow the procedure below to select the target group for creating a report.
1.
Click the Select button.
2.
Click the ICD group name you want to analyze from the ICD group names displayed on the Available
Group for ACD Report window. (Maximum 64 groups displayed)
198 PC Programming Manual
The processing result. (Answered/Abandoned/Overflowed/
Unanswered )
*1
The incoming ICD Group number.
The extension number of the agent that received the call.
The answering member. (Extension Name/Extension Number)
The talking time. (HH:MM:SS)
The waiting time. (HH:MM:SS)
The incoming trunk group number.
The caller's number.
Description
*3
Document Version 2016-03
*2