SATO CL4NX Operator's Manual page 282

6 Troubleshooting
Error
No.
Head density changed
1024
Gap not found
1028
I-mark not found
1035
EAP authentication error
(EAP failure)
1046
EAP authentication error
(EAP timeout)
1047
Bluetooth error
1050
280
CL4NX/CL6NX Operator Manual
Message
The print head is not installed.
To clear the error: A new print head with a
Confirm the different resolution has been
prompted installed.
message.
Meandering media.
To clear the error:
The sensor type is incorrect.
Press the Offline
The media sensor level is
button or open/
incorrect.
close the print
head.
Meandering media.
To clear the error:
The sensor type is incorrect.
Press the Offline
The media sensor level is
button or open/
incorrect.
close the print
head.
EAP Authentication failure.
To clear the error:
Change the Wi-Fi
settings or press
the Offline button.
EAP Authentication failure.
To clear the error:
Press the Offline
button.
Bluetooth module is defective.
To clear the error:
Confirm the
prompted
message.
Cause
Install the print head.
Install a print head with the
same resolution as the old
print head.
Clean and adjust the media
path.
Use the correct sensor type.
Adjust the media sensor level.
Clean and adjust the media
path.
Use the correct sensor type.
Adjust the media sensor level.
Use the correct Wi-Fi settings.
Use the correct Access Point
(AP) and authentication server
settings.
Contact the technical support
center for repair of the
Bluetooth module.
Countermeasure