SATO CL4NX Operator's Manual page 278

6 Troubleshooting
Error
No.
Head open
1007
Out of paper
1008
Ribbon end
1009
Media error
1010
276
CL4NX/CL6NX Operator Manual
Message
The print head is unlocked.
The sensor for sensing the
To clear the error: open/close status of the print
Close the print head is defective.
head.
The media is not loaded.
The media is not loaded
To clear the error:
correctly.
Load the media
The sensitivity of the media
and open/close
sensor is not set correctly.
the print head or
press the Offline The media has jammed.
or button.
The media sensor is dirty.
The cable of the media sensor
is disconnected.
The ribbon is not loaded.
The ribbon is damaged.
To clear the error:
The ribbon is not loaded
Load the ribbon
correctly.
correctly and
close the print
head or press the
Offline or
button.
The configured media size
and loaded media size are
different.
To clear the error:
Press the Offline
The received print data is
larger than the configured
or button or
media size.
open/close the
print head.
The media is fed a longer
distance due to the incorrect
sensor level.
Cause
Lock the print head.
Replace the sensor for
sensing the open/close status
of the print head.
Load the media correctly.
Adjust the sensor level.
Remove the jammed media.
Clean the media sensor.
Connect the cable of the
media sensor correctly.
Load a new ribbon.
Load the ribbon correctly.
Check the configured media
size and loaded media size.
Check the print data.
Adjust the sensor level.
Countermeasure