SATO CL4NX Operator's Manual page 281

Error
No. Message
Calendar error
To clear the error:
Change the
1020
calendar setting,
press the Offline
or
power off the
printer.
BCC check error
To clear the error:
Press the
button or cancel
1021
the print job.
Print head overheated
To clear the error:
Stop the
1022
operation of the
printer and wait
until the
temperature
decreases.
NTP error
To clear the error:
Press the Offline
button or change
the calendar
1023
setting.
The date and time of the
calendar are incorrect.
button, or
The BCC code of the data to
be sent (one item) is incorrect.
The temperature of the printer
has exceeded its tolerance
value.
Could not connect to the time
server and set the calendar
clock.
Cause
Check if you have installed the
RTC kit or replace the RTC
PCB.
Check the data to be sent and
communication settings.
button: Continue printing
from the print data where the
BCC error occurred.
Send the SUB command:
Clear the BCC error and
continue printing from where it
stopped.
Stop the operation of the
printer to let the temperature
decrease.
Confirm that the address of
the time server is correct.
Confirm that there is a
connection to the time server.
If RTC kit is installed, the
calendar can be set manually
and operation resumed
without NTP functionality. To
check or set the clock, go to
the System settings menu and
set the Date and Time.
CL4NX/CL6NX Operator Manual
6 Troubleshooting
Countermeasure
279