Turning The System Over To The User; To The Installer - ADEMCO VISTA-32FB Installation And Setup Manual

VISTA-32FB Installation and Set-Up Guide
Power Failure
If the POWER indicator is off, and the message AC LOSS is displayed, the keypad is
operating on battery power only. Check to see that the circuit breaker for the branch circuit
that your system's transformer is wired to has not been accidentally turned off. Instruct the
user to call a service representative immediately if AC power cannot be restored.

Turning the System Over to the User

•
Fully explain the operation of the system to the user by going over each of its functions
as well as the User's Manual supplied.
•
In particular, explain the operation of each zone (entry/exit, perimeter, interior, fire,
etc.). Be sure the user understands how to operate any emergency feature(s) programmed
into the system.

To the Installer

Regular maintenance and inspection (at least annually) by the installer and frequent testing
by the user are vital to continuous satisfactory operation of any alarm system.
The installer should assume the responsibility of developing and offering a regular
maintenance program to the user as well as acquainting the user with the proper operation
and limitations of the alarm system and its component parts. Recommendations must be
included for a specific program of frequent testing (at least weekly) to ensure the system's
proper operation at all times.
Contacting Technical Support
PLEASE, before you call Technical Support, be sure to:
•
READ THE INSTRUCTIONS!
•
Check all wiring connections.
•
Determine that the power supply and/or backup battery are supplying proper voltages.
•
Verify your programming information where applicable.
•
Be sure all keypads and devices are addressed properly.
•
Note the proper model number of this product, and the version level (if known) along
with any documentation that came with the product.
•
Note your ADEMCO customer number and/or company name.
Having this information handy will make it easier for us to serve you quickly and effectively.
The user may contact Technical Support via Toll-Free Fax. Please include a return fax
number. A reply should be received within 24 hours. The user may also contact Technical
Support via modem to ATLIS-BBS, Tech Support's Electronic Bulletin Board System. Replies
are posted within 24 hours.
30–6
East Coast Technical Support: 1-800-645-7492 (8 a.m.-6 p.m. E.S.T.)
West Coast Technical Support: 1-800-458-9469 (8 a.m.-5 p.m. P.S.T.)
Technical Support Fax Number: 1-800-447-5086
ATLIS-BBS Electronic Bulletin Board System: 1-516-496-3980
(1200 – 28.8 Baud, 8 Data Bits, 1 Start/Stop Bit, No Parity)
ATLIS-FAX Automated Document Retrieval System: 1-800-573-0153 or
1-516-921-6704/ext. 1667
ADEMCO World Wide Web Page: HTTP//:WWW.ADEMCO.COM
Internet E-Mail Address: ADEMCO_TECH_SPRT@ADEMCO-165.ADEMCO.COM