Turning The System Over To The User; To The Installer; Contacting Technical Support - ADEMCO VISTA-100 Installation Instructions Manual

Turning the System Over to the User

To The Installer

CONTACTING TECHNICAL SUPPORT

PLEASE,
Before you call Technical Support, be sure you:
• READ THE INSTRUCTIONS!
• Check all wiring connections.
• Determine that the power supply and/or backup battery are supplying proper voltages.
• Verify your programming information where applicable.
• Be sure all keypads and devices are addressed properly.
• Note the proper model number of this product, and the version level (if known) along
with any documentation that came with the product.
• Note your ADEMCO customer number and/or company name.
Having this information handy will make it easier for us to serve you quickly and effectively.
You may contact Technical Support via Toll Free Fax. Please include your return fax number. You will
receive a reply within 24 hours. You may also contact Technical Support via modem to ATLIS-BBS,
Tech Support's Electronic Bulletin Board System. Replies are posted within 24 hours.
West Coast Technical Support: 1-800-458-9469 (8 a.m.-5 p.m. P.S.T.)
ATLIS-FAX Automated Document Retrieval System: 1-800-573--0153 or 1-516-921-6704/ext. 1667
Internet E-Mail Address: ADEMCO_TECH_SPRT@ADEMCO-165.ADEMCO.COM
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1. Fully explain the operation of the system to the user by going over each
of its functions as well as the User's Manual supplied.
2. In particular, explain the operation of each zone (entry/exit, perimeter,
interior, fire, etc.). Be sure the user understands how to operate any
emergency feature(s) programmed into the system.
Regular maintenance and inspection (at least annually) by the installer and
frequent testing by the user are vital to continuous satisfactory operation of
any alarm system.
The installer should assume the responsibility of developing and offering a
regular maintenance program to the user as well as acquainting the user
with the proper operation and limitations of the alarm system and its
component parts. Recommendations must be included for a specific program
of frequent testing (at least weekly) to insure the system's proper operation
at all times.
East Coast Technical Support: 1-800-645-7492 (8 a.m.-6 p.m. E.S.T.)
Technical Support Fax Number: 1-800-447-5086
ATLIS-BBS Electronic Bulletin Board System: 1-516-496-3980
(1200 - 9600 Baud, 8 Data Bits, 1 Start/Stop Bit, No Parity)
Ademco World Wide Web Page: HTTP//:WWW.ADEMCO.COM
firealarmresources.com