Appendix F Contacting Customer Support And Returning Tx Matrix Hardware; Contacting Customer Support; Information You Might Need To Supply To Jtac - Juniper TX MATRIX Hardware Manual

APPENDIX F
Contacting Customer Support and
Returning TX Matrix Hardware

Contacting Customer Support

Contacting Customer Support
Copyright © 2010, Juniper Networks, Inc.
Contacting Customer Support on page 349
Returning a TX Matrix Router or Component on page 350
Displaying TX Matrix Component Serial Numbers on page 350
TX Matrix Component Serial Number Locations on page 351
Contacting Customer Support on page 349
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
seven days a week in one of the following ways:
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.

Information You Might Need to Supply to JTAC

When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the router when the problem occurred
Configuration data using one or more of the show commands
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