Appendix F Contacting Customer Support And Returning Router Hardware; Contacting Customer Support - Juniper T4000 Hardware Manual

APPENDIX F
Contacting Customer Support and
Returning Router Hardware

Contacting Customer Support

Copyright © 2013, Juniper Networks, Inc.
Contacting Customer Support on page 353
Returning a Hardware Component to Juniper Networks, Inc. on page 354
Tools and Parts Required to Remove Components from a T4000 Router on page 355
Packing the T4000 Router for Shipment on page 355
Packing the T4000 Router Components for Shipment on page 356
Displaying T4000 Component Serial Numbers on page 357
T4000 Component Serial Number Locations on page 358
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
7 days a week in one of the following ways:
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the platform when the problem occurred
Configuration data using one or more of the show commands
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